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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Stories — Meltwater

Keep track of story developments
over time through retroactive media
monitoring

Proactively keep the executive team informed, easily producing a daily newsletter

Surpass expectations by closely partnering with the communications team

Challenge

"We wanted to 'democratize' our information and disseminate it in a simple way so our entire operation could be more agile."

Solution

"We schedule the newsletter to hit our executives' inbox at 8 a.m. so they can start every day informed of important topics and all be on the same page."

Meet Acciona Brazil.pdf

Summary

Acciona's origins can be traced back to 1931and the construction of Spanish railroads. Today, the company is active in more than 40 countries and is a major force in renewable energy, infrastructure, and water. Active in Brazil for 20 years, the company relies on Meltwater for reputation management.

Meltwater helps Acciona closely monitor local and regional developments impacting business which helps executives formulate strategy.

Acciona - Meltwater customer story

Acting to Ensure Our Future

Acciona

Build a reputation as a force for positive change by gathering and sharing data

Get the jump on any potential crisis with timely alerts and superior monitoring

Take the pulse of Brazilians using social listening solutions and sentiment analysis

"Before Meltwater, we had to gather all the information needed for our research projects manually. This didn't leave us enough time to strategize and optimize our efforts."

"Education is fundamental to the development of our country. Our communication strategies now work around
the insights provided by Meltwater."

Todos pela Educação  (1).pdf

Todos pela Educação, also known as All for Education, is a nonpartisan nonprofit working to guarantee all Brazilians a quality basic education by 2022. Founded in 2006, it comprises 32 distinct organizations and many diverse sectors of Brazilian society. Meltwater is a key resource in their research and media communication efforts.

Meltwater helps Todos pela Educação gather and share data with others to lead education reform in Brazil.

Todos pela Educação - Meltwater customer story

Going All-In on Education

Todos pela Educação (All for Education)

Be alerted to any events requiring an immediate response

Monitor and measure media volume and sentiment

Uncover trends over time and fine tune their message

"Our current ad campaign Frontiers promotes inclusion. We want to be seen as a bridge and a means of uniting people. Timely media alerts are essential for this. Meltwater's database allows us to download all national and international mentions. We can capture and review everything."

Meet Aeromexico.pdf

Aeromexico is a worldwide airline, with service in 3 continents and 93 global destinations. Reputation management and timely responses are vital to their efforts to add and satisfy more customers. In achieving these goals, Aeromexico relies on Meltwater for media monitoring and alerts.

Meltwater helps Aeromexico measure volume and sentiment to guide strategy.

Aeromexico - Meltwater customer story

High Flier

Aeromexico

Monitor traditional and social channels to ensure accurate, up-to-date information

Measure and report on major crises and work to mitigate any negative impacts

Identify and target influential sources writing about aviation and air travel

"At the end of the day, it's our responsibility that flight communications work on behalf of our customers, and Meltwater is the key to this."

"Monitoring is both a thermometer and a guide. It alerts us to customer sentiment, guides our actions, and introduces us to valuable new media resources."

Meet Air France KLM.pdf

Air France is one of the world's preeminent airlines and has been flying to and from Chile for more than 80 years. Chile's weather, topography, and culture often create operational challenges that require informed crisis management. Air France Chile relies on Meltwater's media communications platform to help achieve this.

Meltwater helps Air France go beyond media mentions to understand audiences and industry trends.

Air France - Chile - Meltwater customer story

Navigating in Heavy Weather

Air France

Acquire insights and understand context to optimize their message

Connect with their youthful target audience across all channels

Analyze and report to senior leadership on demand

"Making our message resonate required a platform that could measure our performance and enable us to make more-informed decisions."

"Amplifying our message of inclusion requires having a tool like Meltwater to monitor and measure our performance and guide us in making the right decisions."

Meet Techo.pdf

Through the collaborative work of families living in extreme poverty with youth volunteers, TECHO seeks to overcome poverty in slums. TECHO is convinced that poverty can be permanently eradicated if society as a whole recognizes poverty as a priority and actively works towards overcoming it.

Meltwater helps TECHO scale effectively in support of ongoing growth.

TECHO - Meltwater customer story

Joining Forces to Overcome Poverty

TECHO

Monitor across all media types and engage with the media from a single platform

Increase university outreach and grow brand recognition globally

Keep their community informed and
engaged

"The clips from our previous provider weren't reliable, as coverage was consistently missed. We still had to manually search for stories we could share."

"Our goal is to better listen to our community and know what they care about. Using Meltwater not only keeps us informed, but it allows us to interject our thought leaders into the conversations where they can make the biggest positive impact for ODU."

Meet Old Dominion University.pdf

Norfolk, Virginia's Old Dominion University (ODU) is a forward-focused research university that values entrepreneurship and innovation with initiatives that contribute nearly $2.1 billion to the economy. Its communications team uses Meltwater for outreach, monitoring, and social engagement.

Meltwater provides Old Dominion University with opportunities for university experts to speak on trending topics in the media.

Old Dominion University - Meltwater customer story

New Thinking at Old Dominion

Old Dominion University

Surface industry-relevant content, while filtering out the noise

Free up the bandwidth needed to identify new growth opportunities

Pull retroactive content to learn from past industry mishaps

"We've seen direct time savings by relying on Meltwater's twice daily feeds, instead of manually scouring for news article. The news I receive through Meltwater is reliable, and I no longer feel the need to open up the top two or three publications each morning because I know Meltwater has me covered."

"A lot of companies make you pay extra for customization, like additional users, retroactive searches and reporting, posting to social channels, or even number of consultancy meetings. Meltwater offers all of this at a flat rate. Their all-inclusive service reassures us there's no hidden agenda."

Meet  DNV GL Healthcare.pdf

DNV GL Healthcare, a business unit within DNV GL, serves the global healthcare community by providing hospital accreditation. The initials stand for Det Norske Veritas, or 'the Norwegian truth,' which guides their pursuit to safeguard life, property, and the environment. They rely on Meltwater for critical industry insights.

Meltwater helps DNV GL Healthcare receive personalized guidance for optimizing their media strategies.

DNV GL Healthcare - Meltwater customer story

Truth Seekers

DNV GL Healthcare

Manage crises more effectively by providing timely alerts

Capture a greater percentage of media mentions

Create reliable reports with detailed metrics in minutes

"Hootsuite didn't allow us to capture some of the most relevant mentions in Facebook, and we worried
about that a lot. Reputation management depends on knowing everything people are saying."

"With Meltwater, I no longer have to double-check our results outside of the social listening platform in order to confirm that our clients are covered. I sleep much better."

Meet Brote.pdf

Brote is a digital marketing agency headquartered in northern Argentina. They offer their Latin American clients strategic and creative communication solutions that have the potential to make a global impact. Meltwater's media intelligence platform helps them monitor brand mentions and manage client reputation.

Meltwater helps Brote respond quickly in times of crisis with facts in hand by automating their media monitoring to let nothing slip past.

Brote - Meltwater customer story

Reputation Managers

Brote

Stay on top of news stories impacting leadership and 225 parishes

Generate support for Church activities via a weekly newsletter

Create reliable, data-rich reports directly from the dashboard

Meltwater's versatility also provides welcome surprises. Marlena Loughheed explains, "Our email went down just when we needed to distribute an important media statement. So we logged in, generated a list of every media contact, and sent the statement through Meltwater."

Archdiocese of Toronto.pdf

Comprising nearly two million Catholics, 225 parishes, 800 clergy, and celebrating daily mass in 36 languages, the Archdiocese of Toronto is one of the largest and diverse faith communities. Last year marked the Archdiocese's 175th anniversary as the spiritual and administrative head of the Catholic Church in Ontario.

Learn how Meltwater helps the Archdiocese of Toronto to generate support for Church activities and stay on top of news stories.

Customer Story: Meltwater x Archdiocese of Toronto

Committed to the Greater Good

Archdiocese of Toronto

Comprehensively manage all social accounts anywhere, anytime

Share important articles with employees using an automated internal newsfeed

Generate detailed reports directly from the platform

The Challenge

"We were using a different service for email alerts and Meltwater for monitoring, but when we saw what the new platform could do, we combined all of our usage on Meltwater."

"The mobile app is awesome. If I need to schedule a post I don't always hop on my computer. I can just do it from my phone."

FCT.pdf

FCT provides title insurance, default solutions, and other real estate-related services to thousands of lenders and legal professionals under the slogan "Experience Excellence." They rely on the Meltwater mobile app to engage with customers through social media and to stay ahead of industry news and developments while on the go.

Learn how Meltwater helps the FCT comprehensively manage all social accounts anywhere, anytime, and generate detailed reports.

Customer Story: Meltwater x FCT

Experiencing Excellence

Capture all local media coverage and access reliable data

Easily create appealing dashboards and reports with customized KPIs

Quickly and efficiently share top news with school officials

"Our rep is super responsive and we have a direct line. With Cision there was no phone number and your email went into a general inbox. You never knew what would happen."

Edmonton Catholic School District.pdf

In 1888, three sisters from the order of the Faithful Companions of Jesus founded the first Catholic school in Edmonton. Today, the publicly funded Edmonton Catholic School District (ECSD) teaches more than 41,000 students in 90 schools. To monitor and manage their media coverage, they put their faith in Meltwater.

Learn how Meltwater helps the Edmonton Catholic Schools capture all local media coverage and access reliable data.

Customer Story: Meltwater x Edmonton Catholic Schools

Learning Community

Edmonton Catholic Schools

SITUATION
To sell in content solutions MediaCom needs to underpin its plans with insight based on concrete data about audience’s attitudes to brands and issues.

SOLUTION
MediaCom uses Meltwater to perform complex analysis of a wide range of topics, without being restricted to a limited number of search terms or results, in order to gain insight that will support their strategies.

IMPACT
Helped MediaCom to convince clients that its plans are based on solid facts and research, and the tool also makes it easy to measure how consumers respond to campaigns by tracking social media reaction.

Case Study | MediaCom

"The value Meltwater provides for us is very clear. We need to have a bedrock of insights to justify how to approach content solutions for different audiences and different platforms, and Meltwater helps us to sell in our strategies by giving us a much clearer understanding of how audiences feel about specific brands and issues"

Meltwater Customer Story - MediaCom.pdf

Measuring Campaign Success

MediaCom is one of the world’s leading media agencies, helping global brands plan and measure their advertising strategies across all channels. The agency relies on Meltwater to help plan campaigns for clients, as well as tracking how those campaigns perform once they are executed.

In this case study, learn how MediaCom depends on Sysomos to plan and measure advertising campaigns for its clients.

Mediacom - Meltwater customer story

Finding Audience Insights on Social Media Advertising Campaigns

MediaCom

Execute complex searches to acquire rich, dynamic content

"We'll receive a request for trends in Baluchistan. This is complex data, so we'll key in our search phrases and do deeper analysis as needed."

Fund For Peace.pdf

The Fund for Peace (FFP) is an independent research and educational nonprofit working to prevent violent conflict and promote sustainable security. Their annual ranking of 177 countries, the Fragile States Index, is published by Foreign Policy magazine and respected by governments worldwide. The FFP relies on Meltwater to help analyze data and create the Index.

Meltwater helps Fund For Peace research dynamic topics globally and monitor trends to meet the needs of clients in real-time.

Fund For Peace - Meltwater customer story

Giving Peace a Chance

Fund For Peace

Streamline and personalize the pitch process

Measure their impact via media mentions and news features

Search for Common Ground.pdf

Search for Common Ground (SFCG) is a non-governmental organization (NGO) that seeks to transform conflict into cooperative action. Operating primarily in the Middle East, sub-Saharan Africa, and Asia and employing approximately 700 people, SFCG uses Meltwater for press outreach, email blasts, and analytics that help measure the effectiveness of their efforts.

Meltwater helps Search for Common Ground significantly increase news features in both small and large news and media outlets.

Search for Common Ground - Meltwater customer story

Life Savers

Search for Common Ground

Monitor legislation and take action on issues in real-time

Increase member engagement by creating and distributing a weekly

Gauge sentiment on regulations and provide counsel to members

PIJAC.pdf

The Pet Industry Joint Advisory Council (PIJAC) knows that pets play an important role in our lives. PIJAC is a pioneer in developing educational programs for pet owners, the pet industry, and governmental organizations. Their mission is to promote responsible pet ownership, advocate for animal welfare, and foster environmental stewardship.

Learn how Meltwater helps the Pet Industry Joint Advisory Council monitor legislation and take action on issues in real-time & gauge sentiment on regulations.

Meltwater x Pet Industry Joint Advisory Council

Man's Best Friend

Pet Industry Joint Advisory Council

Track coverage, trends, and opportunities

Initiate, like, and retweet social content

"I've used Vocus and PR Newswire in previous jobs. What I like about Meltwateris that it's user-friendly, has an easier interface, and is an all-in-one platform."

ISRI.pdf

Ever wonder where ocean liners go to die? The Institute of Scrap Recycling Industries (ISRI) represents nearly 1,700 companies that take our used products - everything from boats to bottles- and give them new life. ISRI promotes education and awareness of recycling's role in our environment and economy. Meltwater plays a key role in their advocacy.

Learn how Meltwater helps the ISRI, Inc. track coverage, trends, & opportunities, identify & target top influencers, & Initiate, like, and retweet social content.

Meltwater x Institue of Scrap Recycling Industries, Inc.

Once Is Not Enough

Institue of Scrap Recycling Industries, Inc.

Connect with its target audience to generate awareness

Personalize its outreach to journalists and media outlets

Monitor and measure traditional and social media campaigns

Along with the platform, Vricon values Meltwater's people. "Difference makers," Vricon's Witzig calls them. "They can show you how to get so much more out of your technology."

VRICON.pdf

Vricon is a U.S. company serving the global professional geospatial market with technology that uses commercial satellite imagery to accurately represent all visible objects on the earth in 3D. Still in its infancy, the company relies on Meltwater to help generate awareness and establish relationships with media outlets writing about security, science, and technology.

Learn how Meltwater helps Vricon connect with its target audience to generate awareness and personalize its outreach to journalists & media outlets.

Customer Story: Meltwater x Vricon

Globe Plotters

Vricon

"We were limited in the insights we could offer clients with our previous tool, we wanted to be more on top of things so we could react faster and offer better guidance."

Hughes Agency.pdf

Hughes Agency is a full-service public relations, marketing, and advertising agency with decades of experience delivering measurable results for consumer, lifestyle, and corporate clients.

See how The Hughes Agency relies on Meltwater to capture every media mention, monitor reactions, and respond in real-time.

Meltwater Customer Story: The Hughes Agency

Building Trust by Managing the News

The Hughes Agency

Track media coverage and the effectiveness

"It was all very anecdotal, we knew we could do better."

TEN_10 GROUP.pdf

The Ten|10 Group is a boutique marketing and communications firm based in Denver, Colorado. Though small in stature, the firm punches above its weight, in only eight years it has become the communicator of choice for many large, privately held energy
companies. Ten|10 recently adopted Meltwater to highlight the successes of its distinguished clients.

Learn how Meltwater analytics helps Ten|10 generate quarterly reports for their clients automatically.

Meltwater Customer Story: Ten|10 Group

Ten as in Tops

Ten|10 Group

"The platform's ability to quickly translate keywords into insights helps my team with faster turn around times. For example, we are able to generate automated reports as samples through the Meltwater platform. The reports showcase utility of media monitoring and such insights further support converting prospects into clients."

MW Case_Kushal Research_IN.pdf

Kushal Research specializes in media research, providing its clients with custom high quality reporting solutions. They help businesses and organizations gain critical insights from print, online, broadcast and social media through their media monitoring and measurement offering. They specialize in tracking potential issues and monitoring crisis situations.

How Meltwater supports Kushal Research with attracting new customers.