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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Stories — Meltwater

Challenge

"Social media monitoring plays a pivotal role in our business as we have to provide media insight into our sponsor's brands during tournaments across social media platforms. With that being said, it's a simple process as Meltwater is assisting us with tracking sponsor's brand exposure and engagement across all media platforms during each tournaments we stage."

Solution

MW Case Study_Sunshine Tour_ZA.pdf

Summary

The Sunshine Tour is Africa's premier membership organization for touring professional golfers and is one of the six leading international men's golf tours making up the International of PGATours which include the PGA Tour, the European Tour and the Asian Tour. Consisting of Southern Africa and the Indian Ocean Island regions, The Sunshine Tour stages a total of 52 events across all its brands which are Sunshine Tour, Sunshine Ladies and Big Easy Tour.

Read this case study to learn how the Meltwater media intelligence software supports Sunshine Tour with proving value to their sponsors.

Meltwater Customer Stories: Sunshine Tour

Sunshine Tour

Enhance evaluation of marketing strategies based on product review insights

Identify key positive or negative product sentiment through analytics

Significantly reduce times on reporting and identifying key trends in the market

“It's important to have a broad understanding of what people are saying about your company. Sometimes, a negative review is helpful because that opinion is telling you something important which you might not have encountered before, and this gives us as a company the opportunity to deliver better products.”

[HK] Mentholatum Case Study (Dec 21) (1).pdf

Solutions

Consumer healthcare products company Mentholatum has been at the heart of the growing wellness movement in the Asia Pacific region since 1983. Part of the Rohto Group, the company’s distribution spans across the world, including China, Singapore, and the Philippines in the APAC region. Their operations include various divisions overseeing marketing, wholesaling and distribution of its products.

Discover how Metholatum uses Meltwater to adopt a more customer centric approach

Mentholatum - Meltwater Customer Story

Adopting a More Customer-Centric Strategy

Mentholatum China

"We are now able to reach and respond to an audience that we were not aware of before Meltwater. We even have faster turnaround time on queries and comments which ensures good customer service from our end."

MW Case Study_STATS SA_ZA.pdf

Statistics South Africa is the national statistical service of South Africa. They aim to inform socio-economic development with accessible quality information through better statistics, better access to information and better management. By providing a relevant and accurate body of statistics, they inform users on the dynamics in the economy while leaning on the application of internationally acclaimed practices.

Read this case study to learn how the Meltwater Media Intelligence software supports Statistics SA with finding industry and audience trends.

Meltwater Customer Stories: Statistics SA

STATS SA

Gathering Insights for Internal Reporting

Gathering Insights on Trending Topics & Competitors

"Meltwater is a determining factor in our global monitoring and internal reporting on SimCorp, our competitors and "hot topics" in the market - both online and in social media"

All-in-one Platform

SimCorp has many years of experience in developing state-of-the-art software for top-tier investment managers. The company is an independent, publicly traded entity headquartered in Copenhagen, Denmark.

Read this case study to learn how Meltwater supports SimCorp with gathering insights used to optimise strategic decision making.

Meltwater customer stories: SimCorp

SimCorp

"Our favourite feature is definitely the Meltwater Influencer Contact Manager tool. It pays for itself. That massive database of influencers has helped us immensely. We don't have to pay for contacts in far-flung countries anymore. It is easy to use and the help from the Meltwater team made it even better. The move to the new-and-improved platform was handled with a lot of dedication from the team, which made it easy even when it might have otherwise been tasking. The enthusiasm of the team is infectious."

MW Case Study_Shelter Afrique_ZA.pdf

Shelter Afrique is a Pan-African finance institution that exclusively supports the development of housing in Africa. Created in 1982, the company has a wealth of experience and over the years has developed both residential and commercial housing in Africa. The use of online media intelligence has helped Shelter Afrique grow into a business that provides technical and financial resources for urban development. Their dedication to digital innovation, as well as a strong teamwork ethic between their employees spread across four regional hubs, has ensured that they remain the only dependable company financing affordable housing in Africa.

Read this case study to learn how the Meltwater Media Intelligence software supports Shelter Afrique build relationships with important influencers.

Meltwater Customer Stories: Shelter Afrique

Shelter Afrique

Better understand share of voice in the market

"Meltwater is a powerful digital tool as it provides extensive information into what we are looking for and also helps in reflecting data in a simple way. Beyond the technology, the Meltwater team always goes the extra mile in supporting with any requests which provides a great experience for us. I believe working with Meltwater is not only about the technology but it’s about the people too."

"I enjoy browsing through my morning and afternoon alerts within the tool. This allows me see and understand everything that's happening online."

MW Case Study Schneider Electric.pdf

Schneider Electric is a multinational company providing energy and automation digital solutions for efficiency and sustainability. It addresses homes, buildings, data centers, infrastructure and industries, by combining energy technologies, real-time automation, software and services. Founded in 1836, Schneider Electric has 144,000 global employees and generates 25 billion Euros in revenue.

A few of their many clients include Nestle Waters, Hilton, UPS, Oracle and many more.

Read this case study to learn how Meltwater provides energy and automation digital solutions for efficiency and sustainability like Schneider Electric.

Schneider Electric

Providing energy and automation digital solutions for efficiency and sustainability

"Meltwater helps us with media monitoring and their influencer tool gives us the possibility to take a far more data-driven approach to PR, which is a determining factor for an international company such as Saxo Bank."

A Global Solution

Saxo Bank is a leading fintech and regtech specialist who provides traders, investors and partners with access to FX, CFDs, stocks, options, and more from a single account.

Read this case study to learn how the Meltwater Media Intelligence software supports Saxo Bank with data-driven decision-making.

Meltwater customer stories: Saxo Bank

Saxo Bank

Understand public perception at all times by tracking brand mentions across traditional and social channels

Track campaign progress as well as key industry topics and report on them via shareable dashboards

Counter any potentially damaging narratives before they spin out of control

"There are important stories you become aware of that interest you. Having a platform that allows you to follow every development is vital."

"Meltwater is fundamental to our success. It plays a key role in helping us respond to inaccurate or incomplete information before it acquires traction with the public."

Meet Santander Rio-2.pdf

Serving 3.5 million customers and more than a quarter million businesses, Santander Río is Argentina's largest private bank, with headquarters in Buenos Aires. They began using Meltwater's media intelligence platform
to better understand the communities they serve —  and get closer to them.

Read this case study to learn how the Meltwater Media Intelligence software helps Santander Río Bank formulate and execute long-term media strategies.

Santander Rio Bank - Meltwater customer story

In Touch with Their Community

Santander Rio Bank

"For us, it was about identifying journalists who had the same opinion as us, adding them to our media list and sending out a segmented press release"

Media Monitoring and PR

KNBF is an interest organization for recreational boating in Norway that works for a better boating life on nature's premises. Being Norway’s largest interest organisation for recreational boating, one of the goals has been to be more visible in the media and to get more traffic on their website.

Read this case study to learn how the Meltwater Media Intelligence Suite helps KNBF with monitoring mentions and finding relevant journalists to target.

Kongelig Norsk Båtforbund - Meltwater case study

Royal Norwegian Boat Association

Kongelig Norsk Båtforbund

"Social listening helps us better understand whether key messages are resonating or becoming lost in the noise. The best way to increase engagement with our audience is to focus our communications around topics that our audience deem important. In 2013-2014 Pride grew by 135%, from 2014-2015 growth peaked to 215% and indications suggest 2016's community growth will follow the same trend."

MW Case Study - Pride in London.pdf

Pride in London is an annual festival and parade held each summer in London to celebrate the LGBT+ community. Pride aims to raise awareness of LGBT+ issues and campaign for the freedoms that will allow the community to live on genuinely equal footing. The festival is a chance to be visible and speak loudly about what the community has achieved, how far they have come and what is still needed to progress.

Read this case study to learn how the Meltwater Social Media Intelligence Suite helped Pride in London with growing their community by 215%.

Meltwater Customer Stories: Pride in London

Pride In London

"What you put out from a PR point of view needs to be tracked and measured. Before Meltwater, we were using a competitor but found that is was time to move into a more digital operating company. Now, with Meltwater, we are able to get accurate publicity reports, gain valuable trends and competitor insights, and easily access customised PR reports as and when needed."

MW Case Study_Peermond_ZA.pdf

Peermont Hotels, Casinos and Resorts is an award-winning hospitality and entertainment company operating 12 properties located across South Africa and Botswana. Renowned for its excellence in design, development, ownership and operation of multi-faceted hospitality and gaming facilities, guests partake in fine dining, relaxing hotel stays, exciting casino action or soothing spa treatments— offered in unique safe and secure, themed settings.

Read this case study to learn how the Meltwater Media Intelligence Suite supports Peermont with gaining valuable competitor insights and more.

Meltwater Customer Stories: Peermont

Peermont

"The support from the Meltwater team was tremendous in terms of educating us on how best to use the platform. It's so easy to use —  all our digital managers grasped it immediately. We have been in contact with the Meltwater team through all possible means of communication including site visits and conference calls. Instant feedback is provided. Working with Meltwater is indeed more like having a partner than a third party supplier."

MW Case Study_Ogilvy Namibia_ZA.pdf

Ogilvy & Mather Namibia is a full-service advertising agency and partner of the largest marketing communications company in the world, WPP. Founded in 1996, Ogilvy Namibia has grown into a dynamic, 21-strong office that was awarded the African Excellence Award in the Corporate Advertising category for their commitment to outstanding PR, communications and marketing strategies. A few of their many clients include Checkers, Castle Lite, KFC and DSTV. Today, Ogilvy Namibia is recognized throughout the continent as leaders in innovative thinking, brand insight and marketing thought.

Read this case study to learn how the Meltwater Media Intelligence Suite supports Ogilvy optimise reporting by staying up-to-date with trends.

Meltwater Customer Stories: Ogilvy

Ogilvy

Perform multiple functions from a single platorm

"It's a platform that does everything that I need! It's not too difficult and onerous for me to use...Having the newsletter functionality is a real bonus...I used to spend hours selecting the articles that were relevant to us and that were not. Whereas with Meltwater, it takes me about ten minutes. "

MW Case Study - Offshore Renewable Energy Catapult (1).pdf

The Offshore Renewable Energy Catapult is the UK's leading technology innovation center for offshore wind, wave and tidal energy.

Read this case study to learn how the Meltwater Media Intelligence Suite supports Catapult Renewable Energy to measure the performance of their brand.

Meltwater Customer Stories: Catapult Renewable Energy

Catapult Renewable Energy

"Meltwater Engage provides us with a good overview of social media activities and reporting on the various social channels. It's also a good tool for planning and coordinating our posts by making sure that two of us are not posting at the same time."

Meltwater supports Middelfart Sparekasse with managing:

Middelfart Sparekasse is a Danish savings bank headquartered in Middelfart on Funen. The bank has 16 branches that all aim to make a positive difference for their customers, employees and the local communities.

Read this case study to learn how the Meltwater Media Intelligence Tool helps Middelfart Sparekasse with social media management.

Meltwater Customer Stories: Middelfart Sparekasse

A Danish Savings Bank

Middelfart Sparekasse

“We changed the content of what we post based on enquiries we receive. We monitor what the target groups want to see/read from us, then we adapt our contact strategy accordingly. This means that we reach the target groups more accurately. With the Meltwater tool, it is much easier for us to monitor what is said about the federation, especially what is said about potential competitors, topics and trends.”

Meltwater helps Norway's Football Federation with monitoring editorial and social media. NFF is currently the largest separate sports association in Norway with 30,000 football teams and 38,000 registered football players.

Read this case study to learn how the Meltwater Media Intelligence Tool supports Norway's Football Federation (NFF) with community management.

Meltwater Customer Stories: Norway's Football Federation (NFF)

Norway's Football Federation (NFF)

Finally Measure the Impact of Our Media Outreach

Find Industry-Relevant Journalists to Write About the Work We're Doing

Efficient and Timely Day-to-Day News and Social Media Monitoring

"Meltwater has exceeded our expectations - we began using the platform to be able to efficiently monitor our news and mentions, but it became even more valuable to us. It makes monitoring news more efficient, keeping track of changing and dynamic news about crises around the world has become easier and it has allowed us to successfully and closely follow important issues. The team has been really helpful with any kind of assistance we may need - often working on short and urgent timelines for us when the organisation needed more focused monitoring."

MW_Case Medicines Sans Frontier_IN.pdf

MSF (Médecins Sans Frontières translating to "Doctors Without Borders" in French) is an international humanitarian medical non-profit organization best known for its projects in conflict zones and in countries affected by endemic diseases. Founded in Paris in 1971, MSF has impacted and saved thousands of lives in their work to create medicines and vaccines for diseases such as HIV/ AIDS, malaria and tuberculosis, often in poverty-stricken and unforgiving environments.

Read this case study and learn how Meltwater supports Medicines Sans Frontier with measuring the impact of their media outreach.

Meltwater Customer Stories: Medicines Sans Frontier

Medicines Sans Frontier

Provide In-Depth Insights on Specific Events

"There were multiple tools that was previously pitched to me, but they do not provide that same warm fuzzy feeling that Meltwater does. One of the key needs for me is the Social Listening. With the Meltwater system, I get these insights regularly. Additionally, I can also access daily news feeds on industry related events."

MW Case Study_Lequid Telecom_ZA.pdf

Liquid Telecom (then known as Econet Satellite Services before their 2004 rebrand) was founded in 1997 as a satellite and voice operator. In 2009, Liquid Telecom launched their high-speed, cross-border fibre network that linked Southern Africa to the rest of the world. Now, Liquid Telecom provides services to more than 50 global wholesale carriers operating in Eastern, Central and Southern Africa, Europe, North America and Asia Pacific, as well as the national and international enterprise market. They set out to challenge the status quo, and now Liquid Telecom is changing the African telecoms industry, the lives of millions and even the continent itself.

Read this case study and learn how the Meltwater Media Intelligence Suite supports Liquid Teecom access accurate data across the organisation.

Meltwater Customer Stories: Liquid Telecom

Liquid Telecom

Cultivating Lasting Relationships

The Challenge

Meltwater helps us answer the question: how can we ensure that the content we're producing is relevant to what people want to know about Kubota?

The Solution

Monitor every mention on TV, social media, print, and even radio from one platform

Search by desired traits for people they want to sponsor as marketing influencers

Execute more successful product launches using insights acquired via social media

Their products may be tough, but their people employ a soft touch to make their customers happy. Meltwater helps point the way.

Read this customer story to learn how the Meltwater Media Intelligence Suite helps Kubota succeed with influencer marketing and grow their audience.

Customer Story: Meltwater x Kubota

For Earth, for Life

Kubota

Track conversations surrounding their brand

"Meltwater helps us identify many more mentions in global coverage compared to when we used Google. The tagging feature in the media monitoring platform allows us to track our strategic priorities. For example, one of our aims is to increase the International Rescue Committee's profile, and having an understanding of the quality of mentions gives us a more thorough idea of how far we have to achieve this goal. We can also quickly pull up examples that highlight particular coverage for our brand, which is beneficial when attempting to increase donors. The dashboard feature enables us to easily see whether we are meeting our strategic goals and by analyzing how well our message is being received, we can adapt our comms strategy to ensure our voice gets heard by focusing more on what is working."

MW Case Study - International Rescue Committee.pdf

Founded in 1933, the International Rescue Committee responds to the world's worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future.

Read this customer story to learn how the Meltwater Media Intelligence Suite supports International Rescue Committee with measuring campaign success.

How Meltwater supports International Rescue Committee

International Rescue Committee

"One of the most useful features of Meltwater's online media monitoring tool is the reach metric. We're able to view reach for our target publications, rather than generic reach across any and every publication that mentions our company. This makes data much more relevant to us and our goals."

MW Case Study - International Medical Corps .pdf

International Medical Corps assist those who are in urgent need, providing lifesaving health care and health care-related emergency services —  often within hours. As conditions ease, they work with local leaders to rebuild stronger than before. In non-emergency settings, their focus is development. Through training programs, they pass essential skills into local hands, preparing those in disaster-prone areas to better withstand adversity. By giving people hit by tragedy a sense of ownership over their own recovery, they're able to prepare local residents to be First Responders, should disaster strike.

Read this customer story to learn how the Meltwater Media Intelligence suite supports International Medical Corps with achieving their business goals.

Meltwater Customer Stories: International Medical Corps

International Medical Corps

"I learn a lot from what our competitors are doing and draw inspiration from their approach. Without Meltwater's tool, it would have taken a long time to find what's written about Hyper Island and our competitors."

Hyper Island is regularly discussed on an international level. Using Meltwater's global competitive intelligence, they're able to keep track of what is being said about their own brand, as well as their competitors. In addition to this, Hyper Island also uses Meltwater's press tool.

Read this case study to learn how the Meltwater Media Intelligence platform helps Hyper Island monitor their industry and competitors.

Meltwater customer story: Hyper Island

Hyper Island

"Media monitoring and real-time tracking are crucial in today's digital age. Using Meltwater has helped us track our competitors and derive business-relevant insights for the more effective communication campaigns across different channels."

MW Case_HCL Infosystems_IN.pdf

HCL Infosystems is one of India's premier IT Services, Distribution and Digital Solutions companies. HCL Infosystem enables their clients to attain and sustain competitive advantage by leveraging Information and Communication Technologies. In addition to this, they their comprehensive portfolio also spans value-added distribution of technology, mobility and consumer electronic products.

Read this case study to learn how the Meltwater Media Intelligence platform supports HCL Infosystems with creating efficiencies.

Meltwater Customer Stories: HCL Infosystems

HCL Infosystems

Keep an eye on competitors and the industry

Gain insights into how they are mentioned worldwide

"One of the major advantages of using Meltwater is that we always have an enthusiastic, solution-oriented and dedicated account manager we can turn to. This means a lot for us."

Boldly coloured organic apparel, shoes and furnishing are among the highlights of Gudrun Sjödén's unique collections. The company, which is celebrating 43 years of colour and patterns, currently has 350 employees; among them is Monica Ekervik Hedman, Global Director of Communication and PR. Monica is one of many at Gudrun Sjödén who uses Meltwater's global competitive intelligence tools and reports to stay abreast of conversations surrounding the company, trends, and the industry across editorial and social media.

Read this case study to learn how the Meltwater media intelligence software helps Gudrun Sjödén keep an eye on their competitors and their industry.

Meltwater customer story: Gudrun Sjödén

Gudrun Sjödén

Stay on top of media coverage about the university

Keep informed about faculty/ alumni and highlight their accomplishments

Amplify media coverage and build a positive reputation

"My favourite feature is the morning report. In one glance I can see all our mentions in the media and can use different Meltwater dashboards to analyse the quality, potential reach and value of our media coverage."

MW Case Study German University of Technology Oman.pdf

Established in 2007, German University of Technology in Oman provides students with the education required to become highly qualified and socially responsible graduates, guided by German excellence in science and technology with a firm grounding in Oman`s culture and heritage. The University fosters creative and critical thinking to advance research and development and, through this, aims at serving society as a whole.

Read this case study to learn how Meltwater supports the German University of Technology Oman with amplifying media coverage.

Meltwater Customer Stories: German University of Technology Oman

German University of Technology Oman

Optimise real-time monitoring, press release distribution and press room management.

"Meltwater employees are extremely dedicated and always there to offer support and assistance".

Gemometrics develops technical tools that revolutionise the way the precious stone market assesses precious stones. The company's vision is to make global trade in precious stones more secure. To do so, it's critical to stay updated with respect to industry developments around the world. If new processing methods are launched, Gemometrics needs the information immediately so they can act right away. Meltwater's tool helps Gemometrics continuously stay updated, thereby assisting them with becoming more proactive in their strategic planning efforts.

Meltwater helps Gemometrics with real-time monitoring and press release distribution.