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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Stories — Meltwater

Challenge

"The results from using Meltwater's Media Monitoring Tool have been positive, especially when it comes to seeing the return. There's a much wider interest in my brand now - even in new international markets. This has helped the business grow into new markets and started new conversations with individuals and wholesalers. The Meltwater team has been incredible and have met expectations at every level."

Solution

MW Case Study_Ballo_ZA.pdf

Summary

Founded in 2013, Ballo is a South African sustainable manufacture-retail company that produces eye wear and clothing made from up-cycled materials. Calling Cape Town their home, Ballo runs their business differently by using recycled offcuts and other sustainable materials, as well as hiring local talent instead of using automated machinery. At Ballo, they view waste differently in an effort to put the planet before profit.

Read this customer story to find out how Meltwater supports Ballo to increase media exposure and sales by sending more effective press releases.

Meltwater Customer Stories: Ballo

Ballo

Monitor media coverage of humanitarian crises over the course of a year

Analyze over 2.4 million online articles in English, German, French, Arabic and Spanish

Evaluate the crises that were the most and least mentioned in 2019

"The goal of this report is for CARE to contribute to a discussion between politicians, journalists, the humanitarian community and the wider public. Together, we should aim to raise awareness of people in need, make the delivery of aid more efficient and be better prepared for crises and disasters."

MW Case Study_Care_ZA.pdf

CARE is a global humanitarian organization providing disaster relief to areas in crisis, while offering long-term solutions to poverty around the world. CARE works in more than 90 countries, reaching over 50 million people through over 950 poverty-fighting development and humanitarian aid programs.

The NPO works around the clock and globe to save lives, defeat poverty and achieve social justice.

Meltwater supports CARE with identifying global crises, as well as analyzing media exposure and impact. CARE used Meltwater's media and data analytic tools to compile their annual report on the Top 10 Under-Reported Humanitarian Crises
2019: Suffering in Silence.

Read this customer story to find out how Meltwater supports CARE with identifying global crises and measuring their media impact.

Meltwater Customer Stories: CARE

CARE

"Meltwater gives us the big picture. With this holistic approach, we can really see how our visibility is growing over time. The platform gathers information from all those different sources, which was done manually before, and was quite inefficient and time consuming. Now, we can just log into Meltwater and jump into our analytics to set up our content plan."

MW Case Study Seedstars.pdf

Seedstars is a Swiss-based company with a mission to impact people's lives in emerging markets through technology and entrepreneurship, with a particular focus on the UN Sustainable Development Goals. The company provides tech entrepreneurs in emerging markets with different investments and educational opportunities, across 85+ countries.

Read this case study to learn how the Meltwater Media Intelligence software supports Seedstars with measuring event performance.

Meltwater Customer Stories: Seedstars

Seedstars

Monitor coverage on both a global and hyper-local scale

"Meltwater is much more able to work with our specific needs... I like the flexibility in reporting and filtering (of content). I think the fact that it is very quick and easy to set up searches is a positive...It's a platform that provides you with a lot of potential... the potential to report, analyse and look at your (marketing) activity from a strategic perspective."

MW Case Study - Flowcrete.pdf

For over 30 years Flowcrete UK has been at the forefront of flooring technology. Since starting up in 1982, they have become a truly world-leading supplier of resin flooring materials and now have presence in six continents with nine factories and 24 sales offices worldwide.

Explore how Meltwater helps Flowcrete measure market impact and monitor coverage on both global and hyper-local scales.

Meltwater Customer Stories: Flowcrete

Flowcrete

Keep team and league officials up to date on trending storylines

Create boardroom-ready reports showcasing program ROI

Free up PR team's bandwidth to focus on additional priorities

"Meltwater always goes the extra mile. For example, I asked our service rep for quick help on a report, and not only did he answer my questions, but he sent me a report based off our conversation, including little but important things like each team and event logo populated in the background. This kind of attention to detail is what really wows our execs."

Canadian Football League.pdf

The Canadian Football League (CFL) is Canada's version of the NFL, with nine teams playing 18 games from June to November. Each year their championship, The Grey Cup, is Canada's largest sporting and media event. This high-scoring league uses Meltwater to accurately report media ROI to leadership and event sponsors.

Discover how Canadian Football League uses Meltwater to measure the impact of their comms strategy and create boardroom-ready reports.

How Meltwater supports Canadian Football League

Northern Stars

Canadian Football League

Meet The Client

The Challenge: Managing and Tracking Our Reputation

"We had no in-house social media monitoring tool before using Meltwater, which was something that we needed in order to track our mentions and reputation online. Using Meltwater changed that and we can now do this from an all-in-one solution that meets our needs."

The Solution: Meltwater's Media Intelligence Tool

"My experience with working with the Meltwater team has been really great. Our Account Manager, Clarissa Blanckenberg, is a star and has been helpful with getting us started and used to the tool."

Get Accurate, Consolidated Reporting and Analytics

Track the Success of Multiple Brand Campaigns Simultaneously

Measure and Respond to Media Mentions in Real-Time

Meltwater enables Brand South Africa to:

How Brand South Africa use Meltwater's Media Intelligence tools to track, manage and maintain a positive brand perception.

Meltwater Customer Story: Brand South Africa

Brand South Africa

Track district-wide coverage and stay on top of legislative news affecting schools in the state

Communicate internally through a daily, branded newsletter

Report in detail on earned media and highlight PR successes

Birdville ISD.pdf

Continue reading

With over 24,300 students across 33 campuses, Birdville ISD (BISD) is the 5th largest school district in Northeast Texas. Nationally recognized for their Fine Arts and Career and Technology Programs, BISD relies on automated, branded newsletters from Meltwater to share accomplishments and news with principals and board members.

See how Birdville Independent School District uses Meltwater's Media Intelligence to track critical coverage and improve their messaging.

Meltwater Customer Story: Birdville Independent School District

Excellence, Integrity and Service

Birdville Independent School District

Capture and measure mentions related to
them and the key themes they are tracking

Uncover insights that help determine where
they should allocate their limited funds

Build a media list of journalists receptive to
their message and secure key coverage

"We knew the value of promoting Belize through social media platforms like Instagram, so we decided social media metrics, along with traditional coverage, were a must-have."

"After looking at the mentions in the platform, we can reach out to partners that mentioned us so that they can still post about our initiatives."

Meet Belize Tourism Board.pdf

The Belize Tourism Board (BTB) is the government body responsible for the licensing and marketing of the small Central American nation's tourism industry. It supports tourism-affiliated businesses through many initiatives, programs, and policies. Meltwater media monitoring and analytics provide the BTB with a huge
assist.

Discover how Meltwater helps Belize Tourism Board capture relevant mentions and pull unified metrics across all initiatives.

Belize Tourism Board - Meltwater customer story

Wish You Were Here

Belize Tourism Board

"It was very easy to get started with Meltwater. With around the clock support and guidance, we accomplished an optimum account setup for smooth automated functioning. Everything is with a touch of a button ensuring quick turn around times. Meltwater has allowed us to become more informed about our customers social media needs and responses. The service and after-sales support has been amazing from Bevan and Jess—  we consider them a part of our team."

MW Case Study_Vans_ZA.pdf

Vans Off the Wall was established in 1966 and has since turned into an iconic, Southern California based youth-culture inspired footwear, apparel and accessory brand of the conglomerate VF Corporation. They are a global brand with presence in more than 75 countries and over 600 retail locations. The brand is driven by creative self-expression brought to life from the world of art, music, sports and street culture.

Discover how Meltwater enables Vans South Africa to connect with influencers, optimise event execution and generate reports and measure ROI.

Meltwater Customer Stories: Vans ZA

How Vans revolutionized its approach to consumer insights

Vans

The Challenge

“Because we are an independent agency we are able to make decisions very fast, we’re able to action things very quickly and we can be very agile. Our approach to any type of campaign or work that we do is centered around data, insights and creativity”.

“I would see the relationship with Meltwater continuing to develop and evolve alongside our growing global business needs and expect it to become even more strategic and see us working even more closely together than we have before to ensure we provide the best services for our clients”.

TEAM LEWIS is a global marketing agency, founded in 1995, which services clients from 24 offices around the world and has a team of over 500 people. Their specialty? Using data and insights to inform creative marketing and communication campaigns for an international list of clients. Connection is at the heart of everything they do, as they bring together businesses and audiences through creativity, innovation and insights.

Learn how TEAM LEWIS is using Meltwater to understand the true brand impact of their work, and to gain powerful marketing, media and audience insights.

TEAM LEWIS - Meltwater customer story

How Team Lewis connects with audiences through influencer marketing

TEAM LEWIS

Meltwater Customer Story: TEAM LEWIS

Understand historical and real-time insights

"Meltwater is at the root of our content marketing tree. The insights pulled through the media monitoring tool help us build the basis for our content, email and social media strategies. Different audiences require different content, for example landing pages, calls to action and nurture flows. Meltwater enables us to build customer personas more effectively so that we can facilitate those different types of conversations depending on where the customer is in the buyer cycle."

MW Case Study - Yogurt Top Marketing.pdf

Yogurt Top Marketing is a multi-disciplined digital marketing agency focused on delivering a customer-centric service that's driven by results. The diversity of Yogurt Top Marketing's skill set allows them to be able to cover all digital marketing and communication needs, from social media account management, website design and development, brand management, digital PR, SEO & PPC, digital design, email marketing and comprehensive digital marketing strategies.

Read this case study to learn how the Meltwater Media Intelligence Platform supports Yogurt Top Marketing with crafting relevant content.

Customer Stories: Yogurt Top Marketing

Yogurt Top Marketing

Effectively Manage Social Media Posts From One Platform

Gain Robust Data Analysis and Reporting on Every Social Platform

"With Meltwater Engage, we are able to efficiently respond to comments on our social media, particularly ads which have helped people sign up for Yoco more easily and quickly. It has also helped us manage and deal with online complaints timeously and efficiently as we are able to see a history of all conversations with that person. Through tags, we've been able to track the overall sentiment of messages and comments, report back to the business and develop strategies to manage these. Specifically, the big difference for us was being able to respond to Facebook Ads and even Facebook Paid Dark Ads - which has led to more sign-ups. The Meltwater Team has just been amazing - Derynne and Nathan are so hands-on and helpful and always willing to go the extra mile to ensure the solution works for our business needs."

MW Case Study_Yoco_ZA.pdf

Founded in 2015, with offices in Cape Town and now Johannesburg, Yoco's core mission is the empowerment and growth of entrepreneurs in Africa. Yoco's easy sign-up, quick setup, and no monthly fees has made it the payment partner of choice for over 19,000 SMEs in South Africa—  70% of which had never accepted card payments before. It prides itself on being a technology-driven and customer-centric organization. Using the Yoco Point of Sale App on a smartphone or tablet, along with the integrated mobile card reader, businesses can now securely accept cards at their stores, or on the go.

Read this case study to learn how the Meltwater Media Intelligence Platform supports Yoco to effectively manage their social media accounts.

Meltwater Customer Stories: Yoco

Yoco

"The use of Meltwater's tools help us gain a really good sense of how broad our media reach is, the value of coverage, and where we should optimise our efforts"

Global Media Monitoring & Reporting

VisitNorthsealand is a Danish tourism organisation who coordinates, promotes, and develops tourism in North Sealand. Their primary objective is to build awareness and preference for North Sealand as a destination both in Denmark and abroad.

Read this case study to learn how the Meltwater Media Intelligence Platform supports VisitNorthsealand with understanding where to focus their efforts.

Meltwater Customer Stories: VisitNorthsealand

VisitNorthSealand

"Collaboration with Meltwater makes it possible for us to easily monitor what media our press releases and relevant news appear in. We would also draw special attention to Meltwater's prompt, professional and personal support from the account management team."

The University of Gävle works hard to not only share the results of research carried out within the establishment, but also to communicate the value of higher education in general. Their work is widely published in both local and international media. Due to the University of Gävle's international media impact, it's important for them to stay abreast of what's being said. Meltwater's international competitive intelligence and daily reports make sure that no important coverage is overlooked.

Read this case study to learn how the Meltwater Media Intelligence Platform supports the University of Gävle with always staying in the know.

Meltwater customer story: University of Gävle

University of Gävle

"We use Meltwater to benchmark our successes and understand trends. The social media monitoring tool helps us make sense of social conversations. For example, what encourages our audience to share messages? It also enables us to understand whether we've been successful inchanging attitudes and perceptions."

MW Case Study - Time to Change.pdf

Time to Change is a growing movement of people challenging how we think and act about mental health. The movement was formed by mental health charities MIND and Rethink Mental Illness with the aim of ensuring everyone with a mental health problem is free of fear and has equal opportunities in all areas of life. Time to Change do this through three overarching objectives: empowerment, sustainability and digital storytelling.

Read this case study to learn how the Meltwater media intelligence software supports Time to Change with community management.

Customer Stories: Time to Change

Time to Change

"Social media monitoring plays a pivotal role in our business as we have to provide media insight into our sponsor's brands during tournaments across social media platforms. With that being said, it's a simple process as Meltwater is assisting us with tracking sponsor's brand exposure and engagement across all media platforms during each tournaments we stage."

MW Case Study_Sunshine Tour_ZA.pdf

The Sunshine Tour is Africa's premier membership organization for touring professional golfers and is one of the six leading international men's golf tours making up the International of PGATours which include the PGA Tour, the European Tour and the Asian Tour. Consisting of Southern Africa and the Indian Ocean Island regions, The Sunshine Tour stages a total of 52 events across all its brands which are Sunshine Tour, Sunshine Ladies and Big Easy Tour.

Read this case study to learn how the Meltwater media intelligence software supports Sunshine Tour with proving value to their sponsors.

Meltwater Customer Stories: Sunshine Tour

Sunshine Tour

"We are now able to reach and respond to an audience that we were not aware of before Meltwater. We even have faster turnaround time on queries and comments which ensures good customer service from our end."

MW Case Study_STATS SA_ZA.pdf

Statistics South Africa is the national statistical service of South Africa. They aim to inform socio-economic development with accessible quality information through better statistics, better access to information and better management. By providing a relevant and accurate body of statistics, they inform users on the dynamics in the economy while leaning on the application of internationally acclaimed practices.

Read this case study to learn how the Meltwater Media Intelligence software supports Statistics SA with finding industry and audience trends.

Meltwater Customer Stories: Statistics SA

STATS SA

Gathering Insights for Internal Reporting

Gathering Insights on Trending Topics & Competitors

"Meltwater is a determining factor in our global monitoring and internal reporting on SimCorp, our competitors and "hot topics" in the market - both online and in social media"

All-in-one Platform

SimCorp has many years of experience in developing state-of-the-art software for top-tier investment managers. The company is an independent, publicly traded entity headquartered in Copenhagen, Denmark.

Read this case study to learn how Meltwater supports SimCorp with gathering insights used to optimise strategic decision making.

Meltwater customer stories: SimCorp

SimCorp

"Our favourite feature is definitely the Meltwater Influencer Contact Manager tool. It pays for itself. That massive database of influencers has helped us immensely. We don't have to pay for contacts in far-flung countries anymore. It is easy to use and the help from the Meltwater team made it even better. The move to the new-and-improved platform was handled with a lot of dedication from the team, which made it easy even when it might have otherwise been tasking. The enthusiasm of the team is infectious."

MW Case Study_Shelter Afrique_ZA.pdf

Shelter Afrique is a Pan-African finance institution that exclusively supports the development of housing in Africa. Created in 1982, the company has a wealth of experience and over the years has developed both residential and commercial housing in Africa. The use of online media intelligence has helped Shelter Afrique grow into a business that provides technical and financial resources for urban development. Their dedication to digital innovation, as well as a strong teamwork ethic between their employees spread across four regional hubs, has ensured that they remain the only dependable company financing affordable housing in Africa.

Read this case study to learn how the Meltwater Media Intelligence software supports Shelter Afrique build relationships with important influencers.

Meltwater Customer Stories: Shelter Afrique

Shelter Afrique

Better understand share of voice in the market

"Meltwater is a powerful digital tool as it provides extensive information into what we are looking for and also helps in reflecting data in a simple way. Beyond the technology, the Meltwater team always goes the extra mile in supporting with any requests which provides a great experience for us. I believe working with Meltwater is not only about the technology but it’s about the people too."

"I enjoy browsing through my morning and afternoon alerts within the tool. This allows me see and understand everything that's happening online."

MW Case Study Schneider Electric.pdf

Schneider Electric is a multinational company providing energy and automation digital solutions for efficiency and sustainability. It addresses homes, buildings, data centers, infrastructure and industries, by combining energy technologies, real-time automation, software and services. Founded in 1836, Schneider Electric has 144,000 global employees and generates 25 billion Euros in revenue.

A few of their many clients include Nestle Waters, Hilton, UPS, Oracle and many more.

Read this case study to learn how Meltwater provides energy and automation digital solutions for efficiency and sustainability like Schneider Electric.

Schneider Electric

Providing energy and automation digital solutions for efficiency and sustainability

"Meltwater helps us with media monitoring and their influencer tool gives us the possibility to take a far more data-driven approach to PR, which is a determining factor for an international company such as Saxo Bank."

A Global Solution

Saxo Bank is a leading fintech and regtech specialist who provides traders, investors and partners with access to FX, CFDs, stocks, options, and more from a single account.

Read this case study to learn how the Meltwater Media Intelligence software supports Saxo Bank with data-driven decision-making.

Meltwater customer stories: Saxo Bank

Saxo Bank

Understand public perception at all times by tracking brand mentions across traditional and social channels

Track campaign progress as well as key industry topics and report on them via shareable dashboards

Counter any potentially damaging narratives before they spin out of control

"There are important stories you become aware of that interest you. Having a platform that allows you to follow every development is vital."

"Meltwater is fundamental to our success. It plays a key role in helping us respond to inaccurate or incomplete information before it acquires traction with the public."

Meet Santander Rio-2.pdf

Serving 3.5 million customers and more than a quarter million businesses, Santander Río is Argentina's largest private bank, with headquarters in Buenos Aires. They began using Meltwater's media intelligence platform
to better understand the communities they serve —  and get closer to them.

Read this case study to learn how the Meltwater Media Intelligence software helps Santander Río Bank formulate and execute long-term media strategies.

Santander Rio Bank - Meltwater customer story

In Touch with Their Community

Santander Rio Bank

"For us, it was about identifying journalists who had the same opinion as us, adding them to our media list and sending out a segmented press release"

Media Monitoring and PR

KNBF is an interest organization for recreational boating in Norway that works for a better boating life on nature's premises. Being Norway’s largest interest organisation for recreational boating, one of the goals has been to be more visible in the media and to get more traffic on their website.

Read this case study to learn how the Meltwater Media Intelligence Suite helps KNBF with monitoring mentions and finding relevant journalists to target.

Kongelig Norsk Båtforbund - Meltwater case study

Royal Norwegian Boat Association

Kongelig Norsk Båtforbund

"Social listening helps us better understand whether key messages are resonating or becoming lost in the noise. The best way to increase engagement with our audience is to focus our communications around topics that our audience deem important. In 2013-2014 Pride grew by 135%, from 2014-2015 growth peaked to 215% and indications suggest 2016's community growth will follow the same trend."

MW Case Study - Pride in London.pdf

Pride in London is an annual festival and parade held each summer in London to celebrate the LGBT+ community. Pride aims to raise awareness of LGBT+ issues and campaign for the freedoms that will allow the community to live on genuinely equal footing. The festival is a chance to be visible and speak loudly about what the community has achieved, how far they have come and what is still needed to progress.

Read this case study to learn how the Meltwater Social Media Intelligence Suite helped Pride in London with growing their community by 215%.

Meltwater Customer Stories: Pride in London

Pride In London

"What you put out from a PR point of view needs to be tracked and measured. Before Meltwater, we were using a competitor but found that is was time to move into a more digital operating company. Now, with Meltwater, we are able to get accurate publicity reports, gain valuable trends and competitor insights, and easily access customised PR reports as and when needed."

MW Case Study_Peermond_ZA.pdf

Peermont Hotels, Casinos and Resorts is an award-winning hospitality and entertainment company operating 12 properties located across South Africa and Botswana. Renowned for its excellence in design, development, ownership and operation of multi-faceted hospitality and gaming facilities, guests partake in fine dining, relaxing hotel stays, exciting casino action or soothing spa treatments— offered in unique safe and secure, themed settings.

Read this case study to learn how the Meltwater Media Intelligence Suite supports Peermont with gaining valuable competitor insights and more.