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Get in touch to hear how we can support your business—whatever the industry or vertical.

We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Stories — Meltwater

Obtain powerful analytics on social conversations and guide editorial choices.

Understand the real impact of their content strategy.

The Challenge:

The Solution:

"Audience is a tool that comes in addition to Explore that allows us to dig deeper into a subject that seems interesting to us. It allows us to understand what is being said about a brand. These hyper-powerful insights are crucial for story pitches.”

In Short

Brut. is a French digital-media firm founded in November 2016. It is a first-of-its-kind company that makes "socially conscious" news and videos for Gen Z and millennials with the goal of providing unfiltered information for people to form their own opinion.

Brut. uses Meltwater to understand the impact of their content marketing though social conversation analysis and audience data insights.

Meltwater x Brut. | Customer Story

How Brut uses consumer insights to inform its content strategy

Brut.

Case study Brut x Meltwater

Effectively monitor relevant trends across news and social media

Communicate with internal stakeholders about important media stories

Analyse the impact of media and communications efforts on the success of the organisation.

Challenge

“Having access to the Meltwater mobile app puts our organisation in a really good position, we’re across any potential issues from the moment we wake up and ongoing throughout the day.”

Solution

[AU] QRIC Case Study (Sep 2021) (2).pdf

Impact

The Queensland Racing Integrity Commission (the Commission) is an independent statutory body which oversees the welfare standards of racing animals and the integrity of racing industry participants in Queensland, Australia.

Discover how Meltwater enables the Queensland Racing Integrity Commission to stay on top of a rapidly evolving media landscape.

Meltwater x Queensland Racing Integrity Commission (QRIC)

Adapting Communications to a Changing Media Landscape

Queensland Racing Integrity Commission

Efficiently manage and disseminate social media content

Create in-depth reports by pulling customised insights from the platform

Build and maintain a great relationship with its online community

All in one solution for social and media monitoring

Increase and report back on brand exposure which drives blood donation

“Our favourite feature with Meltwater is Analytics. Because you can customise your search to suit your needs at the time, it’s also great that you can compare different periods in the reporting.“

Get in touch to learn more

SANBS is a not-for-profit organisation providing blood transfusion services in South Africa including  eight of the nine provinces. The company, founded as an amalgamation of regional blood banks, operates across the country hosting blood drives in shopping malls, schools, and other public spaces. The NPO relies on the goodwill of South African citizens to donate blood, which is why the company places such massive importance on its social media platforms - a space to inform, engage and build (and maintain) a relationship with current and potential donors.

Customer Story: Discover how this world-class non-profit organisation transformed its social media marketing management with Meltwater.

South African National Blood Service x Meltwater

Discover how this world-class non-profit organisation (NPO) transformed its social media marketing management without having to grow its team and, in turn, increased and maintained its blood donor loyalty.

South African National Blood Service

Meet Cebu Pacific

The challenge Cebu Pacific faced

We needed visibility on our international media pick-ups, not just for ourselves but for our competitor brands, too. Previously, we'd only be able to find out about international coverage if we had an agency partner that let us know about it. It was impossible to monitor all our coverage, let alone find out the tone and sentiment of the coverage we were receiving.

The solution Meltwater provided to Cebu Pacific

Track media coverage in the Philippines and abroad

Understand the effectiveness of their media outreach and PR

Monitor and compare the media coverage of competitors

Easily generate reports for senior management.

SEA_Cebu Pacific Case Study (August 22).pdf

The Ultimate Social Listening Tool

Cebu Pacific needs to be across the media conversation around its brand, its competitors and the aviation industry more broadly, anywhere around the world.

Read this case study to learn how we help Cebu Pacific monitor media mentions around their brand, competitors and the industry ►

Meltwater Customer Story: Cebu Pacific

As a well-known and much-loved airline, Cebu Pacific provides an essential service not just across the Philippines but also around the world.

Cebu Pacific

“By putting an immediate track on topics as they emerge, we can demonstrate how rapidly the Australian media is running with a story and quickly get our spokespeople out there to keep Australians informed about the situation.”

The Solution

ANZ World Vision Case Study (April 22).pdf

Meltwater helps World Vision Australia to:

Related Items

As a much-loved household name charity doing good work around the globe, World Vision Australia needs to be able to respond quickly to emerging crises. It also plays a critical role providing credible information to the Australian public and media from “on the ground”. 

To do that effectively, World Vision Australia needs an outstanding communications tool that is available 24 hours a day, seven days a week.

Read this case study and learn how World Vision stay ahead of humanitarian crises through their media intelligence partnership with Meltwater ►

Read World Vision's Meltwater Customer Story

How World Vision is tracking and monitoring crises around the world through Meltwater

World Vision

Monitor media coverage of the brand globally

Track the effectiveness of PR campaigns against KPIs

"The dashboard feature allows us to compare regions, competitors, other thought leaders, and so on. We can even get year-on-year comparisons of the coverage we’re receiving — whether that’s in Malaysia, China, Australia, New Zealand, or anywhere else in the world"

HKESGC_Juwai IQI Case Study (August 22).pdf

Solutions

For property buyers and developers in 20 countries around the world, Juwai IQI is the go-to real estate platform and agency network. The company has more than 25,000 agents in its IQI network and runs the  platform for international property, Juwai.com, as well as the Asia-wide portal, Juwai.asia.

With operations all over the world and media coverage in more than two dozen countries, Juwai IQI’s PR & Communications team needed an exceptional communications tool to help it monitor the media conversations around its brand and inform the delivery of effective, targeted public relations campaigns.

Juwai IQI is Asia's global real estate technology group that powers property transactions and ownership locally and globally. Juwai IQI transacted more than 31,000 properties in 2021 and advertises US$4 trillion of property from 111 countries. The company also generates 12.9 million monthly engagements.

Read this case study and discover how Juwai IQI uses Meltwater to maximise the efficiency of their PR & Comms Team.

Juwai IQI - Meltwater Customer Story

Maximising the Efficiency of its Global PR & Comms Team

Juwai IQI

Enhance evaluation of marketing strategies based on product review insights

Identify key positive or negative product sentiment through analytics

Significantly reduce times on reporting and identifying key trends in the market

“It's important to have a broad understanding of what people are saying about your company. Sometimes, a negative review is helpful because that opinion is telling you something important which you might not have encountered before, and this gives us as a company the opportunity to deliver better products.”

[HK] Mentholatum Case Study (Dec 21) (1).pdf

Consumer healthcare products company Mentholatum has been at the heart of the growing wellness movement in the Asia Pacific region since 1983. Part of the Rohto Group, the company’s distribution spans across the world, including China, Singapore, and the Philippines in the APAC region. Their operations include various divisions overseeing marketing, wholesaling and distribution of its products.

Read this case study and discover how Metholatum uses Meltwater to adopt a more customer centric approach. Learn more ►

Mentholatum - Meltwater Customer Story

Adopting a More Customer-Centric Strategy

Mentholatum China

Save thousands per year on the distribution of press releases

Refine strategies to surpass its competitors in share of voice and sentiment

“Meltwater knows what I need to know at the moment I need to know it and serves that information to me in the right channel — that's my favorite part.”

Meltwater Customer Story - CEX.IO.pdf

As a multi-functional cryptocurrency exchange serving five million customers worldwide, CEX.IO strives to be the platform of choice for blockchain financial traders. But raising brand awareness and exposure in the fast-moving days of a burgeoning industry is impossible without powerful media monitoring, intelligence, and engagement solutions. CEX.IO partners with Meltwater to get the breadth and depth of data the company needs to raise its global profile while cutting down on inefficient and expensive PR and social marketing workflows.

Discover how CEX.IO grew engagement and cut costs by switching to Meltwater for press release distribution and social media reporting.

CEX.IO — Meltwater Customer Story

How CEX.IO grew engagement and cut costs by switching to Meltwater

CEX.IO

Monitoring Editorial, Online and Social Media

Analysing Real-time Interactive Dashboards

"Everyday Meltwater provides us with a necessary overview of current news and press exposure across our international markets"

Real-time Media Monitoring

Momondo is a travel metasearch site that finds and compares offers on flights, hotels, car hire and package holidays. The company serves travellers across more than 30 international markets and is internationally praised for its unique offering.

Read this case study to learn how the Meltwater Media Intelligence Tool supports Momondo with optimising PR measurement through real-time dashboards.

Meltwater customer stories: Momondo

How Momondo uses real-time data for competitor benchmarking

Momondo

Gain insights from local and global coverage and respond to media in real-time

Provide executives and senior engagement with high level reports to help inform
business strategy

Stay up-to-date with industry trends and news

"The increased functionality of themobile app has really rounded off a robust and ready-to-use at any time and on any device functionality set to allow me to always stay on top of sentiment and news. I have found local support and coverage has typically added great value in helping me better utilise the platform. Thanks Meltwater!"

2020 Olympus Case Study.pdf

Olympus is a world-leading manufacturer and distributor of high-quality optical, electronic and precision engineering products, for scientific, medical, industrial and consumer applications. Olympus’ mission is to have a profound and positive impact on society by making people’s lives healthier, safer and more fulfilling through their products and business activities.

Meltwater provides Olympus with high-level reports, monitors global coverage, and tracks industry trends

Using Real-time Insights to Inform Business Strategy

How Meltwater helps Olympus monitor local and global media coverage in real time

Olympus

Make an impact: Do a big job with a small team

Raise funds: Leverage PR and media monitoring to raise and track funds from donors

The Challenge

"The ease of use of all Meltwater features saves me time and money, allowing us to focus on our mission of telling the story of military and veteran families' stay at Fisher Houses."

“The solutions we tried prior to Meltwater were cumbersome tools - they didn't have the features we were looking for and were more expensive. From our first interaction with Meltwater, our expectations were exceeded. We had finally found an all-in-one tool that we could use for social media tracking, press release distribution, and reporting to donors. This is incredibly important to us."

Fisher House Foundation builds comfort homes where military & veteran families can stay free of charge, while a loved one is in the hospital. 

Since inception, the program has saved military and veterans’ families an estimated $547 million in out-of-pocket costs for lodging and transportation.

Fisher House Foundation also operates the Hero Miles program, using donated frequent flyer miles to bring family members to the bedside of injured service members as well as the Hotels for Heroes program using donated hotel points to allow family members to stay at hotels near medical centers without charge. The Foundation also manages a grant program that supports other charities and scholarship funds for military children, spouses, and children of fallen and disabled veterans.

Read this case study to discover how the nonprofit organization Fisher House Foundation uses Meltwater to save time and funds. Learn more ►

Fisher House Foundation - Meltwater Customer Story

How this nonprofit uses Meltwater to save time and money

Fisher House Foundation

Optimise real-time monitoring, press release distribution and press room management.

"Meltwater employees are extremely dedicated and always there to offer support and assistance".

Summary

Gemometrics develops technical tools that revolutionise the way the precious stone market assesses precious stones. The company's vision is to make global trade in precious stones more secure. To do so, it's critical to stay updated with respect to industry developments around the world. If new processing methods are launched, Gemometrics needs the information immediately so they can act right away. Meltwater's tool helps Gemometrics continuously stay updated, thereby assisting them with becoming more proactive in their strategic planning efforts.

Read this case study to discover how Meltwater helps Gemometrics with real-time monitoring and press release distribution. Learn more ►

Meltwater customer stories: Gemometrics

Gemometrics

The starting point

"My absolute favorite Meltwater feature is the RSS feed, which was specially developed for GoStudent. I think it can be a game-changer for many other data-driven companies. Analysis and insights derived from Meltwater are extremely useful for me."

The challenge

The solution

4 Questions for GoStudent's PR & Communications Manager, Gwendolin Glück

GoStudent is a marketplace where students (and their parents) can find and engage with one-to-one video-based tutors in a variety of subjects. Their mission is to build the world's #1 global school by precisely analyzing individual student needs, then matching the child with the perfect digital tutor. A tailor-made learning plan is then created while making sure lessons are always creative and interactive!

Read this case study to discover how Meltwater has helped GoStudent improve efficiency and enhance PR reporting. Learn more ►

Meltwater Customer Stories: Meet GoStudent

How GoStudent automated media reporting with Meltwater

GoStudent

Provide comprehensive media analysis to evaluate campaign success

Build a richly insightful report for stakeholders to understand brand's reputation

Develop recommendations for amplification of future events

“Meltwater greatly boosted our capabilities in measuring the media coverage of Cyberport. Furthermore, the technopreneurial spirit and impetus of Meltwater resonated with what Cyberport values and advocates to the rest of the world.”

[HK] 2021 Cyberport Case Study (Jul21) (1).pdf

Outcome

Housing over 1,650 startups and tech companies, Cyberport is home to Hong Kong's innovative digital technology community. Wholly-owned by the Hong Kong SAR government, the organisation aims to realise Hong Kong's vision to become an innovation and digital technology hub.

Built upon its three pillars of talent cultivation, industry development and the integration of traditional and new economies, Cyberport supports budding techpreneurs through funding and a comprehensive incubation process. 

In 2017, Cyberport and Meltwater forged a partnership to better understand the horizon of Hong Kong's tech industry. Using Meltwater's advanced Media Monitoring capabilities, Cyberport set out to fully track and measure the organisation's brand reputation at the world stage as well as monitor the progress of the various startups under their purview.

Read this case study to understand how Meltwater helps Cyberport by providing comprehensive media analysis to evaluate campaign success.

Cyberport Hong Kong

Boost their metadata sources to include balanced social media data, increasing the integrity of their data insights

Build brand awareness on the importance of identifying audience interests and optimizing content marketing strategies

Win clients and increase quality lead flow

As more companies are incorporating the ethos and importance of content marketing, Immedia is well-positioned in the industry to deliver the best strategies for our clients and partners.

Being a Leader in the Content Marketing Industry

Powerful insights are driven by robust data integrity. Meltwater's API has greatly enhanced our dataset, which Contrend's algorithms use to generate the most effective content recommendations and predictions.

Getting a Step Ahead in Content Marketing

There is still an untapped opportunity for many of our partner agencies across the region and Immedia has invested early to use our data to leverage what clients really want to get as insights. With their product Contrend, they are showing the scalability by taking the product globally as the Meltwater data lake tracks any country and language. It's a pleasure to work with their team!

Meltwater's API In Action

Immedia Case Study.pdf

The Impact

Launched in 2018 by renowned content marketing experts, Peter Bakker and Richard Jones, Immedia Content offers innovative content strategy development and marketing built on a data-rich foundation to maximize audience engagement. Its team of content strategists and editors, supported by their global network of multilingual contributors, creates diverse, effective formats of content for their clients.

Using Meltwater's API to enhance existing datasets, Immedia Content and Contrend have been able to bolster their social media insights.

Immedia Content

How Immedia Content generates effective content recommendations

"We have been a happy Meltwater client since 2016. It's great to have a single solution that does it all, where we can monitor print, online news and social media, as well as send out press releases - all at a very fair price."

MW Case Study_Fairtrade Denmark - DK (ENGLISH).pdf

All-in-one tool

Fairtrade Denmark certifies, manages and promotes the use of the well-known Fairtrade brand, which consumers find on products and products that meet Fairtrade's international standards. The goal is to improve the working and living conditions of farmers and workers in Africa, Asia and Central America step by step through fairer trade.
Fairtrade Denmark uses Meltwater's Media Intelligence platform to monitor, manage and analyse incoming and outgoing communications.

Read this customer story to find out how Meltwater supports Fairtrade Denmark with optimising communication efforts, and Managing PR activities.

Meltwater customer stories: Fairtrade Denmark

How Fairtrade Denmark plans its media outreach campaigns

Fairtrade Denmark

"We rebranded a year ago, and I'm currently looking at how we've grown as a brand over the last six months. We're using Meltwater's report as part of a brand health check. With Meltwater, we can see what we're doing well, and not so well. This helps me determine where to focus my efforts strategically going forward. Some of our team members use Meltwater to analyse the reach of press hits and the engagement received off the back of them. However, I look at the data in a qualitative way - so not just the total number of mentions, but also the kinds of mentions we get. Meltwater's mobile app is my favourite feature of the platform - in fact, it's my favourite app that I have on my phone. I get alerts straight to my phone, on the go. I can then tap into the app in one click and determine whether press hits are worth looking into further."

MW Case Study - Focus Ireland.pdf

Focus Ireland is the largest homeless and housing charity in Ireland. It is driven by the fundamental belief that homelessness is wrong. Focus Ireland helps prevent families, young people and individuals from having to experience homelessness if possible. For those currently experiencing homelessness, their skilled staff help people to identify the best available support and options to aid them on their journey out of homelessness.

Read this customer story to find out how Meltwater supports Focus Ireland generate reports, and measure the performance of their brand.

Meltwater Customer Stories: Focus Ireland

How Focus Ireland measured the impact of its rebranding campaign

Focus Ireland

"Meltwater gives us an overview of the media landscape so we know where, when and in what contexts our brand is mentioned."

FC Nordsjælland is a Danish professional football club that plays in the national tournament's best series, the Super League.

Read this case study to learn how Meltwater supports the Football Club Nordsjælland (FCN) with their stakeholder management.

Meltwater Customer Stories: Football Club Nordsjælland (FCN)

How FCN optimizes its brand strategy in real time with media monitoring

Football Club Nordsjælland (FCN)

Keep a close eye on movements in the market and build the agility to quickly tap on opportunities to stay ahead of the competition.

Automatically report on key metrics such as audience sentiment, trending themes, and media exposure every time they run a campaign

Consolidate both owned and earned media data into an integrated dashboard for a single source of truth

“With Meltwater’s automated social media analytics, we get a real-time update on metrics such as our media exposure, sentiment analysis and share-of-voice. This cuts our man hours by up to half as compared to creating manual reports."

“Meltwater’s ecosystem of media intelligence capabilities gives us a comprehensive, single source of truth about our brand and media performance. By integrating our workflows into one platform, this saves us so much time and costs we used to incur trying to consolidate information from different data sources.”

[SEA] 2021 LinkAja Case Study (Jul21).pdf

LinkAja is an Indonesian mobile payment platform whose goal is to facilitate smoother, safer and hassle-free financial transactions. First launched in 2019 and with investments from companies like Gojek and Grab, it has grown to become one of the top ewallet player in the country.

Read this case study and learn how the Meltwater Media Intelligence Suite helps LinkAja stay ahead in the competitive e-wallet space in Indonesia.

LinkAja - Meltwater customer story

How LinkAja uses social listening and media monitoring to track perception around its brand

LinkAja

"I use Meltwaters Influencer Contact Database to find journalists who regularly discuss the field of research I'm promoting and then send them very targeted and personalised pitches. After using the influencer database to pinpoint who I should engage with, I then use Meltwater's media monitoring tool to track the coverage of the research and spot potential international audiences using the heat map widget (which indicates where media exposure is highest). Since using Meltwater, we've seen a boost of engagement internally. Circulating a newsletter highlighting key press coverage shows researchers that their work is in capable hands. As a result, more and more are willing to work with us to profile and promote their work."

MW Case Study - Liverpool School of Tropical Medicine.pdf

Founded in 1989, Liverpool School of Tropical Medicine (LSTM) is the first institution in the world dedicated to research and teaching in the field of tropical medicine. As a registered charity, LSTM works across the globe, often in very difficult circumstances, to fulfill their mission: reducing the burden of sickness and mortality in disease endemic countries. They do this through the delivery of effective interventions which improve human health and are relevant to the poorest communities.

Read this case study and learn how the Meltwater Media Intelligence Suite supports The Liverpool School of Tropical Medicine uncover new opportunities.