United States

Thank you! A representative will reach out shortly.

Get in touch to hear how we can support your business—whatever the industry or vertical.

We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Stories — Meltwater

Become a better agency partner to each of their clients

Identify new business and growth opportunities for their clients

The Naga way of delivering value

Over at Naga DDB Tribal, we're big on making measurements actionable. Meltwater complements our data suite by providing us with a sense of the "why" behind what we're seeing on our brand and competitive trackers, allowing us to maximise learnings and provide clients with clear implications.

Meltwater helps Naga explore and analyse consumer behaviour

Before Meltwater, it was a constant challenge being able to accurately predict which cultural trends were likely to become widespread, especially in a fragmented and demographically diverse market like Malaysia

MW_Customer-Story-Brochure-Naga.pdf

Why Naga made a Meltwater decision

Turning brands into legacies is a tall order for any agency. As a full-service advertising agency in Malaysia, Naga DDB Tribal (Naga) has the added challenge of operating in a truly multicultural marketplace.

With the population split between Bumiputera, Chinese and Indian ethnic groups and their corresponding languages, tracking brand sentiment can be difficult. That's one of the main reasons Naga selected Meltwater to help them gain a deep understanding of businesses and consumers in a culturally diverse environment.

Malaysian advertising agency Naga DDB Tribal uses Meltwater to understand a fragmented and diverse marketplace.

Naga DDB Tribal — Meltwater Customer Story

How Naga DDB Tribal analyzes consumer behaviour to build marketing campaigns

Naga DDB Tribal

centralise workflow of influencer marketing management

reduce time on performance data gathering process and monitored progress in real-time

successfully activate influencer profiles to increase product awareness and boost campaign strategies

Challenge

“Utilising Meltwater’s advanced selection filters and performance metrics analysis, we were able to identify local profiles in our required languages with high engagement rate, to best leverage their authentic user-generated video content produced in local languages (Cantonese & English).”

Solution

MW_Customer-Story-Brochure-Talika.pdf

Outcome

Talika – a French beauty brand committed to developing innovative skincare in eye care, skincare, body care, and beauty devices, approached Digital Business Lab (DBL) to support promoting the anniversary limited version of their iconic product in Hong Kong. Penetrating a market that is already saturated with numerous imported beauty brands, DBL was challenged to identify the right format and target audiences to drive targeted online conversion.

Read this case study to understand how Meltwater helps Digital Business Lab work with Talika to find the right influencers for their campaigns

Talika / DBL x Meltwater

From KOL Activation to Actionable Data

Talika / DBL

Understand conversations happening in Mainland China

Quickly understand demographic data to help with selection

“[Meltwater’s Social Influencer] tool met our expectation in accelerating and simplifying the influencer activation process.”

MW_Customer-Story-Brochure-BonPar.pdf

Digital Business Lab works broadly with Financial Services and Beauty industries, offering clients end-to-end social media solutions and strategy in Hong Kong. The agency’s expertise lies in social media, and approaches challenges with creativity and agility. With the team’s expert knowledge and experience in digital business, they provide pragmatic, affordable and business-centric solutions to clients.

Read this Meltwater case study with client Bon Parfumeur / DBL to understand how they are accelerating influencer activation to boost their business.

Meltwater x Bon Parfumeur / DBL

Accelerating Influencer Activation

Bon Parfumeur / DBL

Improve their understanding of mental health in APAC

MW_Customer-Story-Brochure-TrueNorth.pdf

Insights with Impact

True North is a Cambridge, MA based Medical Affairs consulting firm which works with emerging biotech and pharmaceutical companies, helping with AI-driven insight generation, digital biomarkers, digital health, and stakeholder planning.  One of the services offered by True North is ‘Voice of the Patient’ research, which helps ensure that patient perspectives are represented in research & clinical studies.

Read this Meltwater customer story to learn how True North uses Meltwater to uncover patient trends. Meltwater Healthcare Customer Story.

True North — Meltwater Customer Story

How True North Enhances Patient Care with Social Intelligence

True North

Streamline management of owned social channels

Listen for relevant mentions across broader social media

Perform as much ad-hoc social research as needed

“We landed on Meltwater Social because we get the most bang for our buck with our license - we can search for as many things as we want, no limit on volume or queries which was particularly important for such a broad topic – parks and outdoor recreation.”

“When we were working to sell in the need for a social media publishing, engagement, analytics, and listening tool, our Meltwater account team worked with us to build a really robust report, which is when the problem with bots showed up. It’s SUCH a pleasure to work with our reps Jeannette & Emilia.”

MW_Customer-Story-Brochure-BoozAllen.pdf

Summary

For more than 100 years, business, government, and military leaders have turned to Booz Allen Hamilton to solve their most complex problems. As a consulting firm with experts in analytics, digital, engineering, and cyber, they help organizations transform. And when they were building a new platform for Recreation.gov, where social media listening would be central to ongoing customer engagement, Booz Allen worked with Meltwater Social as an integrated piece of the solution.

Discover how Booz Allen Hamilton uses Meltwater to streamline management of owned social channels and listen for relevant mentions across the social space.

How Meltwater supports Booz Allen Hamilton with social management

Booz Allen Hamilton

Get a better understanding of potential clients

"Many of my clients have the perception that media monitoring is scary. However, measurement is crucial for brands to justify why their
campaigns are effective. Using a range of metrics, I get a bigger picture of how the brands are performing. The more data sets the better as I can spot patterns and potential opportunities and threats. The benefits of Meltwater are obvious. It's really easy to use, quick, and I can easily make changes to my keyword searches without having to speak to technical support."

MW_Customer-Story-Brochure-HillKS.pdf

Hill + Knowlton Strategies is a global public relations consulting company, with 90 offices in 52 countries. Hill & Knowlton strategies believe that in today's digital world, the strongest companies need to align their business and communications strategies around performance and
purpose to drive audience preference. Their goal is to put the public back into public relations, and that charge shapes every area of our practice.

Read this case study to learn how the Meltwater Media Intelligence software supports Hill + Knowlton Strategies spot opportunities and threats.

Meltwater Customer Stories: Hill + Knowlton Strategies

How Hill + Knowlton uses media intelligence to build brand strategies for its clients

Hill + Knowlton Strategies

Keeping across developments in the education sector in every state in Australia is a major challenge, says imageseven Managing Director Andrew Sculthorpe. It was critical that media and social monitoring captured every mention of client schools and any important developments that might affect them.

Meltwater's media monitoring and social listening mean potential issues can be spotted before they become a problem. The platform also allows the schools to monitor how effective their own marketing and communications strategies are. This, in turn, provides proof of concept for imageseven, as it reinforces the communications strategies they’ve developed for each school.

imageseven is able to provide monthly reporting to their clients, distilling the information into easily consumable formats through Meltwater’s dashboards and newsletters. These pull together mentions and give summaries to each school of the value and impact of imageseven’s services.

The imageseven team said the fact any member of the team could talk to someone at Meltwater, whenever they needed to, was a huge (and much appreciated) benefit.

“It’s reassuring to know that there are real human beings, here in Australia, who are approachable and who can proactively help. It feels like a proper business partnership. Our Meltwater account manager is a part of our team. The humanisation of this digital service gives great peace of mind.”

Staying Ahead

MW_Customer-Story-Brochure-Image7.pdf

Meltwater helps imageseven to:

Related Items

As an integrated marketing and communications agency working with dozens of independent schools across Australia, imageseven needs to be well informed not just about news and opinions mentioning their often-prestigious clients and their reputations but also about trends, issues and public sentiment affecting the sector as a whole. 

To do that effectively, imageseven needs a versatile, customisable communications tool that enables them to react in real time — sometimes before their clients even know there’s a problem.

Discover how imageseven stays on top of public reputation in the education sector through Meltwater.

imageseven - Meltwater Customer Story

How imageseven uses data to manage its clients' reputations and gauge public sentiment

imageseven

Track media coverage and the effectiveness

"It was all very anecdotal, we knew we could do better."

MW_Customer-Story-Brochure-TenGroup.pdf

The Ten|10 Group is a boutique marketing and communications firm based in Denver, Colorado. Though small in stature, the firm punches above its weight, in only eight years it has become the communicator of choice for many large, privately held energy
companies. Ten|10 recently adopted Meltwater to highlight the successes of its distinguished clients.

Learn how Meltwater analytics helps Ten|10 generate quarterly reports for their clients automatically.

Meltwater Customer Story: Ten|10 Group

Ten as in Tops

Ten|10 Group

"With constant help from the Meltwater team, we transitioned with ease in terms of onboarding and account setup inspite of the remote location. The team is proactive and responds to issues swiftly; this helps me maintain my relationship with my clients, ensuring an uninterrupted and pleasant experience with us and with Meltwater."

MW_Customer-Story-Brochure-360365.pdf

Integrated 360365 is a digital marketing agency based in Mumbai, India. With a team of creative professionals, they focus on providing custom solutions to many reputable brands and companies across marketing, PR, strategy, technology and E-commerce domains. Integrated 360365 leverage Meltwater for Livpure, a well-known manufacturer of water purifiers which delivers superior products for home and commercial use across India.

Learn how the Meltwater Media Intelligence platform helps Integrated 360365 improve their productivity & develop robust reporting.

Meltwater Customer Stories: Integrated 360365

Integrated 360365

The Challenge

"Often conversations happening are not the conversations that need to happen for people to find better resources or achieve better outcomes. Meltwater helps us identify the conversations taking place, understand how our clients can participate effectively to add to the discussion, and identify conversations not yet taking place that pose a whitespace to own across social."

The Solution

“The greatest value that Meltwater has been able to provide us is the understanding of our audiences and some of the nuances that can come out of looking at real world conversations, as well as the human side of that customer understanding versus it being all ones and zeros.”

MW_Customer-Story-Brochure-GTO.pdf

Download Greater Than One's success story

Greater Than One

Greater Than One is one of few truly independent agencies specializing in the healthcare space. As a full-experience agency, Greater Than One aspires to make the healthcare industry and people better through a customer-centric, people-first approach to marketing. At the heart of their programs exist three pillars: better content, context, and connections. Through a convergence of media (context), communications (content), and technology (connections), Greater Than One aims to motivate and change customer behavior and create better outcomes for the future.

Learn how How Greater Than One uses social listening and consumer intelligence to fuel their people-first approach to healthcare marketing.

Greater Than One - Meltwater Customer Story

How Greater Than One uses social listening and consumer intelligence to fuel their people-first approach to healthcare marketing

"We were limited in the insights we could offer clients with our previous tool, we wanted to be more on top of things so we could react faster and offer better guidance."

MW_Customer-Story-Brochure-Hughes.pdf

Hughes Agency is a full-service public relations, marketing, and advertising agency with decades of experience delivering measurable results for consumer, lifestyle, and corporate clients.

See how The Hughes Agency relies on Meltwater to capture every media mention, monitor reactions, and respond in real-time.

Meltwater Customer Story: The Hughes Agency

Building Trust by Managing the News

The Hughes Agency

The real value of our relationship with Meltwater is that sense of partnership. Every person I have worked with at Meltwater over the last 5 years has wanted the best for us and what’s best for our clients. That’s why it's been such a powerful and strong relationship."

Watch: Cannings Purple

MW_Customer-Story-Brochure-CanningsPurple.pdf

Meltwater works with Cannings Purple to provide up-to-date information on the latest trends and industry insights

Cannings Purple - Meltwater Customer Story

Giving Clients the Latest in Insights and Information

Cannings Purple

"Through their partnership, 360i has guided Meltwater Social down the path of building additional time saving human efficiency features and reporting methodologies that may be otherwise unavailable in other SMMS tools."

"For us, Meltwater Social's ultimate value is aggregating content and data in one place and centralizing communication protocols to enhance workflow and reduce cost and labor."

MW_Customer-Story-Brochure-360i.pdf

The Impact

Meltwater helps 360i aggregating content and data in one place and centralizing communication protocols to enhance workflow and reduce cost and labor.

360i - Meltwater customer story

How 360i Optimizes Community Management and Social Analytics Reporting for Global Brands

360i

SITUATION
To sell in content solutions MediaCom needs to underpin its plans with insight based on concrete data about audience’s attitudes to brands and issues.

SOLUTION
MediaCom uses Meltwater to perform complex analysis of a wide range of topics, without being restricted to a limited number of search terms or results, in order to gain insight that will support their strategies.

IMPACT
Helped MediaCom to convince clients that its plans are based on solid facts and research, and the tool also makes it easy to measure how consumers respond to campaigns by tracking social media reaction.

Case Study | MediaCom

"The value Meltwater provides for us is very clear. We need to have a bedrock of insights to justify how to approach content solutions for different audiences and different platforms, and Meltwater helps us to sell in our strategies by giving us a much clearer understanding of how audiences feel about specific brands and issues"

MW_Customer-Story-Brochure-MediaCom.pdf

Measuring Campaign Success

MediaCom is one of the world’s leading media agencies, helping global brands plan and measure their advertising strategies across all channels. The agency relies on Meltwater to help plan campaigns for clients, as well as tracking how those campaigns perform once they are executed.

In this case study, learn how MediaCom depends on Sysomos to plan and measure advertising campaigns for its clients.

Mediacom - Meltwater customer story

Finding Audience Insights on Social Media Advertising Campaigns

MediaCom

“Because we are an independent agency we are able to make decisions very fast, we’re able to action things very quickly and we can be very agile. Our approach to any type of campaign or work that we do is centered around data, insights and creativity”.

“I would see the relationship with Meltwater continuing to develop and evolve alongside our growing global business needs and expect it to become even more strategic and see us working even more closely together than we have before to ensure we provide the best services for our clients”.

MW_Customer-Story-Brochure-TeamLewis.pdf

Learn more

TEAM LEWIS is a global marketing agency, founded in 1995, which services clients from 24 offices around the world and has a team of over 500 people. Their specialty? Using data and insights to inform creative marketing and communication campaigns for an international list of clients. Connection is at the heart of everything they do, as they bring together businesses and audiences through creativity, innovation and insights.

Learn how TEAM LEWIS is using Meltwater to understand the true brand impact of their work, and to gain powerful marketing, media and audience insights.

TEAM LEWIS - Meltwater customer story

How Team Lewis connects with audiences through influencer marketing

TEAM LEWIS

Meltwater Customer Story: TEAM LEWIS

Situation
LEWIS needed to show that social conversations about a brand were undifferentiated from its competitors in a visually impactful way.

Solution
Meltwater Social enabled LEWIS to quickly analyze the online conversations of the brand against its main competitors, and create visuals that illustrated the similarities.

Impact
These visuals helped LEWIS to prove its point in an intuitive, powerful way, clearly demonstrating that the brand's messaging was not differentiated enough from its competitors.

"We use Meltwater Social in the new business process as it allows us to have a wider understanding of a prospects’ digital footprint. It gives us the opportunity to include competitor audits and general industry insights, which provides great ammunition as we can reveal insights many are often unaware of."

Lewis-Customer-Story.pdf

Impact

MW_Customer-Story-Brochure-Lewis.pdf

LEWIS Pulse is a leading integrated communications agency with a fast-growing digital arm that has used Meltwater Social to create winning new-business pitches and offer innovative digital services to clients.

Discover how Meltwater helps LEWIS Pulse accurately prove ROI and compare how their client's campaigns are performing across multiple markets.

LEWIS Pulse - Meltwater customer story

Winning New Clients and Increasing Profitability

LEWIS Pulse

Manage every aspect of a client's PR needs, from media mix to reputation management

Apply qualitative and quantitative data to reveal market patterns and trends

Report on demand and alert clients to the latest developments in their industry

"More often now clients are asking us for numbers—and insights using numbers—revealing where they stand in the marketplace."

"Meltwater gives us the resources of a big agency while still allowing us to be the nimble and creative and quick-adapting team that we are."

MW_Customer-Story-Brochure-Goodman.pdf

Goodman Media is an integrated communications firm based in New York City. Since their founding in 1996, their clients comprise a who's who of leading multinationals, including Sony, GM, British Airways, Philips, and Telemundo. They employ a results-driven approach featuring Meltwater to deliver measurable ROI to clients.

Learn how Meltwater helps Goodman Media International monitor and manage client reputations in real-time more effectively.

Goodman Media International - Meltwater Customer Story

Goodman Media International

Draw insights to create authentic campaigns

Strengthen relationships with existing clients

"As an agency that takes pride in knowing local Filipino insights and keeping an ear to the ground, having a social listening tool that is easy-to-use yet powerful is advantageous. The tool helps us understand our consumer, our competition and the category better."

MW_Customer-Story-Brochure-7AD.pdf

Meltwater Helps Seven A.D To

Seven A.D is a leading independent advertising agency in the Philippines, and is a five-time Independent Agency of the Year winner. They are well known for their authentic and unique advertising campaigns, such as Resorts World Manila’s signature whisper and PSBank’s Simple lang, Maasahan campaign, that have successfully resonated with Filipino audiences.

Read this case study to learn how Seven A.D. uses the Meltwater Media Intelligence software as a data mining tool to build digital strategies.

Meltwater x Seven A.D. | Customer Story

How Seven A.D utilizes social data to boost the authenticity of their campaigns

Seven A.D.

To gather immediate insights while eliminating the manual process

Quantify opportunities in commerce spaces.

All in one solution for social media monitoring & data-driven planning

“We have now been using Meltwater for about 18 months, and rarely a day passes that we don’t look to the platform for answers.”

“Working with Meltwater has been easy from the get-go. The training sessions were simple to follow and relevant to our industry, enabling our team to start immediately.”

MW_Customer-Story-Brochure-TBWA.pdf

Get in touch to learn more

The Ultimate Social Listening Guide - Never Miss a Social Mention

The What, Why And How of Sentiment Analysis

Meltwater Customer Story: TBWA\

Discover how TBWA\ SA  the most integrated communications group in Africa partners with Meltwater to provide a holistic approach to data-driven planning

TBWA\

Identify exactly who is covering the topics
the agency wants to learn more about

Perform essential tasks that return real
results without ever having to leave the
platform

Establish immediate contact with people in
a position to advance a client's message

"Meltwater is allowing me to work much more efficiently and much faster than I did previously. Given the time that's saved in research, I can focus on finding really creative ways to deliver solutions that will build the sales
of my clients."

VC Inc. Marketing offers a full range of PR, sales support, and business strategy services to B2B and B2C companies. The company, a 2017Bulldog Award Gold Winner, is active in a dozen industries, and it distinguishes itself from its competitors by offering solutions that more specialized agencies might never consider. Meltwater's media monitoring and contact database are key to the firm's success.

How VC Inc. Marketing uses Meltwater to gather details of relevant reporters and distribute press releases. Read on and learn how they boosted PR ROI.