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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Success Stories & Case Studies | Meltwater

Monitor coverage in real time, uncover emerging trends, and prove the impact of your communications.

27,000+

1.3+ Billion

customer stories

Real impact, proven in practice

See how one platform can power every decision across PR, communications, and marketing.

Streamline social and traditional media monitoring

Supercharge international and domestic media relations

"With Meltwater, I save on time and resources, achieving the same level of social and media monitoring, media relations, database management, and reporting with unmatched efficiency. It's an essential tool that maximizes our resources and significantly boosts our brands and corporate profile."

2474983_MillatGroup-PDF_100324.pdf

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The Millat Group, a family-owned investment office, brings global hospitality, food, convenience, and energy brands to South Africa. Aiming to drive economic growth and show off all that the nation has to offer, it counts internationally-recognized brands in its portfolio, including Pret a Manger, Hyatt Hotels, Puma Energy, and Circle K. Millat Group relies on Meltwater for the robust data analytics it requires to drive the marketing, digital, and PR decision-making that makes it an industry leader.

Find out how Meltwater helps Millat Group unify social and media monitoring, analytics and reporting, and media relations to optimize global media strategies.

Millat Group’s Global PR and Media Success with Meltwater

How Meltwater Helps Millat Group Optimize Global Media Strategies

Millat Group

“Now that people understand we have a platform and somebody in this role, there’s been a lot of excitement and interest in understanding that data.”

Liv Golf x Meltwater Customer Story.pdf

About Meltwater

The LIV Golf League is the world’s only global golf league, featuring 13 teams, 14 tournaments, and many of the world’s best golfers. Launched in 2022, the league was designed to expand the sport worldwide, create new value within the golfing ecosystem, and enhance the game’s societal impact.
By complementing professional golf’s existing format with a fresh, innovative approach, including individual and team competitions, a comprehensive entertainment plan, and a focus on hospitality, LIV Golf is energizing the sport and building new traditions for generations to come. But as a new league with global ambitions in a sport so steeped in tradition, they recognize the need to closely track how their brand, players, and events appear across the media landscape. That’s why they use Meltwater’s media intelligence solution to track the global conversation around the league, and analyze the impact of their communications efforts.

Discover how LIV Golf uses Meltwater media intelligence to track global coverage and understand audience sentiment in real time.

How LIV Golf Gets Global Media Insights with Meltwater

How LIV Golf Uses Meltwater to Gain Real-Time Global Media Insights

LIV Golf

“There's no doubt that having Meltwater's database allowed us to reach a lot of different outlets that we wouldn't have known about.”

JLTV Customer Story.pdf

Jewish Life Television (JLTV) is North America’s largest and most robust 24/7, English-language, Jewish-themed television network. Founded in 2007, its programming — including everything from dating and cooking shows to dramas and documentaries — is available in over 100 million homes through both traditional and non-traditional video operators. As it works to broaden its visibility and reach new audiences, JLTV relies on Meltwater to power its media outreach and relations efforts.

Learn how JLTV uses Meltwater to power its publicity operations and land local and international media coverage.

How Jewish Life Television (JLTV) Uses Meltwater to Land Coverage

For its international, national, and local press releases

How Jewish Life Television Uses Meltwater to Land Local and International Media Coverage

Jewish Life Television (JLTV)

Save thousands per year on the distribution of press releases

Refine strategies to surpass its competitors in share of voice and sentiment

“Meltwater knows what I need to know at the moment I need to know it and serves that information to me in the right channel — that's my favorite part.”

Meltwater Customer Story - CEX.IO.pdf

As a multi-functional cryptocurrency exchange serving five million customers worldwide, CEX.IO strives to be the platform of choice for blockchain financial traders. But raising brand awareness and exposure in the fast-moving days of a burgeoning industry is impossible without powerful media monitoring, intelligence, and engagement solutions. CEX.IO partners with Meltwater to get the breadth and depth of data the company needs to raise its global profile while cutting down on inefficient and expensive PR and social marketing workflows.

Discover how CEX.IO grew engagement and cut costs by switching to Meltwater for press release distribution and social media reporting.

CEX.IO — Meltwater Customer Story

How CEX.IO grew engagement and cut costs by switching to Meltwater

CEX.IO

Establish a methodology for identifying influencers that aligned with creative concepts

Use True Reach to estimate influencer potential and have data-driven conversations with clients

Beat campaign performance predictions by integrating performance metrics and audience sentiment

AKQA is an international agency that combines creativity and technology to design seamless brand experiences that create valuable and long-term connections between brands and people.

Read this customer story and discover how creative agency AKQA generated 4M impressions in one day using the Meltwater Suite.

AKQA x Meltwater Customer Story

Creative Agency AKQA Generates 4M Impressions in One Day

AKQA

Supercharge content creation via 56 influencers

Reach 5.8 million users with a $5 million earned media value

Track influencers, posts, and metrics at a granular level

Customer Story-Filament.pdf

The agriculture industry might seem like an unlikely candidate for influencer marketing. But it’s one that relies heavily on consumer trust, especially in a world where buyers are more discerning than ever about where their food comes from. 

For agriculture marketing company Filament, building trust and driving impactful change starts with them. The work they do for farmers creates a trickle-down effect that impacts other farmers, agriculture companies, brands, consumers, and greater humanity. So when a few of its clients needed help promoting their horse and chicken feed, Filament used Meltwater Influencer Marketing to recruit the help of influencers to spread the word authentically and enthusiastically.

Read this customer story and learn how Filament leverages Meltwater Influencer Marketing to find agriculture influencers.

Filament x Meltwater Customer Story

All industries can benefit from influencer marketing, including the animal and agriculture sector. Here’s how Filament leverages Meltwater Influencer Marketing to find agriculture influencers.

Filament

Access on-demand API support from initial idea to launch

Evaluate nearly 100 different brand values against 87 different passion points and genres

Let customers determine brand-sponsorship fit with a click

“There are lots of different social listening sources, but how Meltwater’s technology and our technology can speak to one another is the real secret to creating an overall experience for our customers that works.”

Luscid_case_study.pdf

Despite the breadth of data available today, many brands still enter marketing sponsorships based on individual preferences and gut feelings. Partnership insight platform Luscid brings the sponsorship process into the 21st century, using data to empower brands to better understand how customer’s behaviors, brand values, and business goals align with potential global sports and entertainment partnerships.

Using the Meltwater API, Luscid replaces gut feelings with reliable data, helping brands find the most relevant, impactful sponsorship opportunities. Here’s how Meltwater helps drive Luscid’s innovations.

Read our customer story to see how Luscid uses the Meltwater API to transform the world of sports and entertainment sponsorships.

Luscid — Meltwater Customer Story

How the Meltwater API Helps Luscid Transform How Brands See Sponsorships

Luscid

Tap into a community of industry professionals

“With Meltwater, you can really get to the heart of a subject — how people feel about it, how mentions have gone up, what the sentiment of a conversation is, where the conversations are happening. That's really valuable from a new business point of view.”

MW_Customer-Story-Brochure-EnergyPR.pdf

For nearly three decades, Energy PR has helped brilliant UK businesses get their voices out into the world. Offering a range of key services — from digital PR and media relations to content marketing and social media to insights and strategy — this small but mighty firm helps B2B and B2C organizations meet their business goals by using audience behaviors as the foundations for their strategies. This audience-centric approach — requiring quick access to actionable social and media insights — made Energy PR a perfect match for the data-rich Meltwater Suite. Here’s how our partnership has helped Energy PR get more client wins.

Read this customer story to learn how one small but mighty PR firm uses Meltwater to attract and retain new business.

Customer Story: Energy PR

How Energy PR Racks Up Client Wins with Meltwater

Energy PR

Save time and money by consolidating social media workflows

Drive a 5000% increase in social media engagement in a single campaign

“Meltwater allows us to personalize our social media approach. Above all, it shows that the brand is interested in the customers”

Domino's Pizza.pdf

Domino’s Pizza France used to rely on an agency for its social media management. Not anymore. As one of the largest international fast food companies with 16,000 points of sale around the world, it needs an engaging, highly-responsive online presence. Outsourced social media content, monitoring, and reporting hampered the brand’s connection with fans and didn’t leverage the commercial growth opportunities social marketing can offer. When it decided to bring its social media operations in-house in 2021, Domino’s Pizza France replaced its agency with Meltwater.

Discover how Domino's Pizza uses Meltwater to manage its global customer community and boost social media engagement

Domino's Pizza — Meltwater Customer Story

5000% social media engagement growth
Achieved in a single influencer marketing campaign

How Meltwater Helps Domino’s Cook Up Engagement-Driving Social Content

Domino's Pizza

“What I love about Meltwater is it's a one-stop shop. You can do your social listening, you can push out social media content, you can do newsletters, you've got media monitoring, you can push out content to reporters. That is really the big difference.”

Howard University Customer Story.pdf

Meltwater Customer Story: Howard University

Howard University is one of the United States’s most prestigious institutions of higher learning. Founded in Washington, D.C. in 1867, it is a historically Black university known for being among the nation’s leading producers of African American professionals in science, medicine, law, journalism, and more. Currently serving almost 15,000 undergraduate and graduate students across 14 schools and colleges, the university is dedicated to educating students from diverse backgrounds. Its Office of University Communications uses Meltwater to enhance the school’s brand, disseminate news, and measure its impact with wow-worthy data.

Discover how Howard University uses Meltwater consolidate their workflows, quantify their results, and stay ahead of the conversation.

How Howard University Uses Meltwater to Prove Comms ROI

How Howard University Uses Meltwater to Prove the ROI of Strategic Communications

Howard University

Meltwater has streamlined the way I manage media monitoring and reporting, making it easier to stay informed and responsive in a fast-moving communications environment.

Meltwater CRW Customer Story.pdf

West Virginia International Yeager Airport (CRW) always aims to reach new heights. As the state’s busiest commercial airport and one of the region’s primary gateways to far-off destinations, it continuously works to serve the needs of its passengers and community. To further that mission, CRW’s communications team requires an always-on understanding of public sentiment, as well as clear ways to demonstrate impact to leadership and stakeholders. It relies on Meltwater to centralize media monitoring and streamline executive reporting, while turning earned media data and social media insights into strategies that soar.

From PR tracking to award wins, Meltwater helps Yeager Airport measure impact and drive results that soar.

How West Virginia International Yeager Airport Uses Meltwater to Measure Impact, Strengthen Visibility, and Win Awards

1,600+ traditional media mentions
Captured across national, regional, and local outlets

More than 140x growth in social media mentions
Across owned and earned conversations

West Virginia International Yeager Airport (CRW)

Meltwater supports INCAE’s objectives by improving visibility, strengthening reputation management, and enabling faster, better-informed decisions based on reliable data and insights.

NCAEBusinessSchool–CustomerStory.pdf

Instituto Centroamericano de Administración de Empresas, or INCAE, is a leading business school in Latin America, focused on developing globally competitive leaders with a deep understanding of the region. In addition to its academic programs, INCAE works through specialized centers and endowed chairs that generate applied research, inform public debate, and promote sustainable economic and social development.
INCAE actively measures and communicates impact through these centers and chairs, ensuring that academic knowledge translates into real-world relevance for business, policy, and society.
To support this mission, INCAE relies on Meltwater to centralize media monitoring, strengthen reputation management, and enable data-driven decision-making across public relations and marketing.

Discover how INCAE increased productivity by 40–50% and cut reporting time by 70% using Meltwater’s media intelligence and social listening tools.

How INCAE Uses Meltwater to Strengthen Reputation and Power Data-Driven Communications

40–50% increase in productivity

70% decrease in time spent on reporting

INCAE

Track campaign impact nationally and across target markets

Discover and engage with broader audiences

Supercharge social, digital and traditional media strategies

“Meltwater is cutting-edge and gives us a lot of insight into where the world is going, helping us get the word about UNCF out even further.”

UNCF-customer-story.pdf

Next-Level Strategies

UNCF (United Negro College Fund) knows a thing or two about having impact you can prove. Since its inception in 1944, the organization has been a force for expanding students of color’s access to higher education, helping double the number of minority students attending college in the United States. 
From awarding more than 10,000 scholarships each year to supporting 37 historically Black colleges and universities (HBCUs) across the country through funding and research, the organization has a long track record of getting results. So as UNCF’s branding, marketing and communications department works to optimize their own impact, they look to the numbers — not guesses or gut feelings. That’s why UNCF relies on Meltwater for the data it needs to track, analyze and optimize its strategies.

See how United Negro College Fund (UNCF) uses Meltwater insights, media intelligence, and social listening to refine strategy, track results, and expand reach.

Learn How United Negro College Fund Uses Meltwater Insights

How UNCF Uses Meltwater to Fuel Its Success

UNCF

Meltwater Customer Story: UNCF

Monitor brand conversations across Indonesia’s media landscape.

Detect and address reputational risks before they escalate.

Align PR, digital, and brand teams around unified intelligence.

Deliver data-backed insights that inform strategic decisions.

"It enables us to see how our brands are being discussed, how campaigns resonate, and how quickly we can respond to emerging topics."

Kalbe Nutritionals_Case Study.pdf

Kalbe Nutritionals is a division of Kalbe Farma, which was established in 1966 and is one of the biggest public pharmaceutical companies in Southeast Asia. Kalbe Farma has more than 49 subsidiaries and 14 international-standard production facilities supported by about 16,000 employees in 71 branches throughout Indonesia. The company has been listed since 1991. Kalbe Nutritionals has a complete range of products that are important for people’s health at every stage of life, including Prenagen, Morinaga, Zee, Hydro Coco, Fitbar, Entrasol, Diabetasol and Nutrive Benecol.

Kalbe Nutritionals is a division of Kalbe Farma, which was established in 1966 and is one of the biggest public pharmaceutical companies in Southeast Asia.

Kalbe Nutritionals — Meltwater Customer Story

How Kalbe Nutritionals has used Meltwater to move from fragmented brand monitoring to a unified, data-driven strategy that powers decisions across the organisation.

Kalbe Nutritionals

Monitor media comprehensively across all channels

Generate reports to make better decisions

“It was not easy to track our brand and communication performance and industry trends across various media channels such as news outlets, blogs, and social media,” he said. “We needed to know what opportunities were there to manage brand reputation or engage with important discussions with our target audiences.“

“We receive real-time alerts to assist us with social media and online brand and reputation management, every result comes with sentiment indication that helps us analyse how people are feeling about our brand.“

Hugosave Case Study.pdf

Hugosave is the first personal wealth and savings app in Singapore, helping its clients spend smarter, save more and invest diligently. Its popularity has boomed, with more than 90,000 people becoming clients in the three years since the app was launched.

With such rapid growth, Hugosave needed a comprehensive media monitoring tool to help it track the performance of both its brand communications and industry trends across a wide variety of media channels.

Hugosave is the first personal wealth and savings app in Singapore, helping its clients spend smarter, save more and invest diligently.

Hugosave — Meltwater Customer Story

Learn how Meltwater helps Hugosave track the performance of both its brand communications and industry trends across a wide variety of media channels.

Hugosave

Monitor influencer marketing strategies and campaigns.

More efficient and effective reporting for both clients and the agency.

Work more efficiently, simply, and effectively as a team.

"Having data you can rely on is essential not only for reporting, but for planning and developing campaigns, too. You need accurate benchmarks so you can see and demonstrate results and be able to make the right changes as you go, to ensure an optimum outcome. It all comes back to the data."

The Huddle Room_Case Study.pdf

The Huddle Room is a Philippines-based growth advertising, marketing, and communications agency that works with some of the world’s biggest brands, including BMW, Krispy Kreme, and San Miguel Brewery International. 
The agency promises its clients a “growth approach” that yields effective and efficient marketing campaigns. Founded in 2013, the agency specialises in media planning and buying, digital media, activations and events, PR, marketing communications, and creative design.

The Huddle Room takes pride as the country’s premier growth agency that does a lot of work in social and influencer marketing.

The Huddle Room — Meltwater Customer Story

How the Huddle Room used Meltwater to reliably inform strategies, content creation, and campaigns, and efficiently monitor and react to online sentiment.

The Huddle Room

“With Meltwater’s integrated PR and influencer marketing dashboard, we’ve built a single source of truth that not only proves real time KPIs, including ROI, but also empowers our teams to spend less time on manual reporting and more time on strategy, creativity, and storytelling”

Radisson Hotel Group Meltwater Customer Story.pdf

As a global leader in hospitality, Radisson Hotel Group aims to be the first choice for guests seeking memorable moments and genuine experiences. Its communications team helps drive growth by ensuring each of the group’s more than 1,500 hotels across Europe, the Middle East, Africa, and Asia Pacific can reach their target audiences. Radisson Hotel Group uses Meltwater to power its PR and influencer marketing operations, ensuring its far-flung teams can work in alignment and quantify value, saving time and resources in the process. 

Learn how Radisson Hotel Group used Meltwater to redefine how it measures and showcases the impact of PR and influencer marketing.

How Radisson Hotels Used Meltwater to Slash Reporting Time by 33% a Month

33% monthly time savings on reporting
Across 40+ global and local PR and marketing teams


22% estimated influencer marketing value growth 
Compared to the previous year

How Radisson Hotels Used Meltwater to Slash Reporting Time by 33% a Month 

Radisson Hotel Group

Identify influencers and monitor their content

Generate reports on marketing and communications success

Challenge

"We measure success based on the quality of the articles, rather than the quantity. So, success for us looks like showing up in the right places, with the right messaging being conveyed. The reach of any campaign or any marketing activity is also more
important than the number of placements. We need to be able to look at the data that is coming in, in a quite detailed way."

Solution

ANZ Country Road Case Study (Nov 22).pdf

Impact

As an iconic Australian lifestyle brand, Country Road needs to be able to plan and monitor a wide range of marketing
activities, promotions and partnerships.

To do that effectively, it needs an exceptional communications tool that is available 24 hours a day, seven days a week.

Discover how Meltwater empowers Country Road to engage influencers and measure marketing impact in real time.

Country Road Boosts Brand Awareness with Meltwater

Measuring Marketing Performance in Real-Time

Country Road

“For data analytics and PR measurement, Meltwater is our most-used tool by far.”

CCGroup Customer Story-PDF.pdf

CCGroup relies on data to help its clients break through the noise to grow influence and market share. Once dependent on basic social and media listening tools and third-party services, the agency uses Meltwater’s data-rich social listening and analytics solution to deliver pitches that win business and execute strategies that have undeniable impact.

Learn how B2B marketing and PR consultancy CCGroup uses Meltwater's social listening and analytics solution to deliver tangible results for its clients.

CCGroup — Meltwater Customer Story

How CCGroup Uses Meltwater to Deliver Tangible Results for Clients

CCGroup

Analyze social data to identify new audiences

“Building meaningful relationships is something that we will continue to be able to do very successfully with Meltwater as a resource.”

The Jaunt - Customer Story.pdf

Going into 2021, off-price luxury goods retailer The Jaunt faced an uphill battle to expand awareness of the brand. As the direct-to-consumer division of Madaluxe Group, North America's largest distributor of European luxury fashions, The Jaunt had recently rebranded and needed a way to introduce itself to new audiences without wasting resources and time. Its marketing teams turned to Meltwater to zero in on data that could help them drive revenue and build strong marketing partnerships.

Discover how The Jaunt drives revenue through targeted influencer partnerships & audience engagement with Meltwater's solutions.

The Jaunt — Meltwater Customer Story

How The Jaunt uses Meltwater to build revenue-boosting partnerships

The Jaunt

Meltwater Customer Story - The Jaunt

Shares strategic insights with 50+ employees and 33 dealers across 19 countries

Has a proactive customer success team and online resources

“Meltwater really stands out because of its people. The team is genuinely interested in our brand and business and has been proactive. It goes beyond media monitoring.”

Daimler Truck Commercial Vehicles MENA- Meltwater Customer Story (1).pdf

Daimler Truck creates vehicles and serves customers that mobilize the world. A founding company in the modern transportation industry, it is one of the world’s largest manufacturers of commercial vehicles. From trucks to buses, Daimler offers its customers around the world industry-leading products with cutting-edge technology. Its regional operations, like Daimler Commercial Vehicles Middle East North Africa (MENA), work to bring the best of Daimler to even more markets.

Read this customer story to discover how Daimler Commercial Vehicles MENA uses Meltwater to boost its operational efficiency.

Case Stories

How Meltwater Helps Millat Group Optimize Global Media Strategies

How LIV Golf Uses Meltwater to Gain Real-Time Global Media Insights

How Jewish Life Television Uses Meltwater to Land Local and International Media Coverage

How CEX.IO grew engagement and cut costs by switching to Meltwater

Creative Agency AKQA Generates 4M Impressions in One Day

All industries can benefit from influencer marketing, including the animal and agriculture sector. Here’s how Filament leverages Meltwater Influencer Marketing to find agriculture influencers.

How the Meltwater API Helps Luscid Transform How Brands See Sponsorships

How Energy PR Racks Up Client Wins with Meltwater

How Meltwater Helps Domino’s Cook Up Engagement-Driving Social Content

How Howard University Uses Meltwater to Prove the ROI of Strategic Communications

How West Virginia International Yeager Airport Uses Meltwater to Measure Impact, Strengthen Visibility, and Win Awards

How INCAE Uses Meltwater to Strengthen Reputation and Power Data-Driven Communications

How UNCF Uses Meltwater to Fuel Its Success

How Kalbe Nutritionals has used Meltwater to move from fragmented brand monitoring to a unified, data-driven strategy that powers decisions across the organisation.

Learn how Meltwater helps Hugosave track the performance of both its brand communications and industry trends across a wide variety of media channels.

How the Huddle Room used Meltwater to reliably inform strategies, content creation, and campaigns, and efficiently monitor and react to online sentiment.

How Radisson Hotels Used Meltwater to Slash Reporting Time by 33% a Month

Measuring Marketing Performance in Real-Time

How CCGroup Uses Meltwater to Deliver Tangible Results for Clients

How The Jaunt uses Meltwater to build revenue-boosting partnerships

How Daimler Commercial Vehicles MENA Boosts Operational Efficiency with Meltwater

How Pernod Ricard Uses Meltwater to Bridge Data and Team Silos

Translating Performance into Action