What's new? Latest Product Updates.

Body text: Klear has released a series of updates that improve functionality to more easily surface and compare relevant data when vetting influencers and then measuring campaigns.

Filter Using Multiple Tags in Profiles: You can now filter influencers using more than one tag in Profiles to vet across categories for campaigns. You can filter for either “Any Selected Tags” or “All Selected Tags”.

Sponsored Engagement Rate: There is a new Instagram metric available to view the “Sponsored Content” specific engagement rate for influencers.
Filter Using Multiple Tags in Measure: Filter subsets of influencers using tags in Measure to easily compare campaign results across groups and gain insights on performance.

Tracking Links With Customer Parameters: There is a new UTM builder in Connect to make the process of creating tracking links easier and offer more flexibility for cohesive reporting.

Weekly Campaign Email: Klear has revamped the campaign summary email to feature a new layout and include more robust stats for brands to have the most relevant campaign information summarized.
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We are excited to launch a monitoring product release bundle, featuring three new features:

‘Since last viewed’ date picker: A new date picker option which displays only the content from the last time that you viewed a particular search, tag, RSS feed, or saved View in Monitor.

‘ Favorite ’ Pin: Now you can designate any search, tag, RSS feed or saved monitoring view as a “favorite,” pinning that item to the top of Monitor’s drop-down menu.

Mini Profiles - Media Relations Contacts & Twitter Authors: You can easily retrieve important information about authors directly from the content stream. By clicking on the name of journalists in our contact database and Twitter authors, you will get the highlights about that author.
How it works

You will now have additional options to adjust the sorting of your daily digest to better fit your monitoring responsibilities!

Users can now sort content in the Daily Digest, by selecting any of the new five different parameters/values with the option to sort the order ascending or descending to help surface the most impactful content first. For example, sorting by Reach can help surface the most impactful content from larger publications first.

With more customizable Daily Digests, you will be able to create relevant, accurate, and actionable reports. 
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Now available: 7 new subfilters for Twitter results in Explore.
When filtering by source type in Explore, users now have the option to go beyond just selecting Twitter, with 7 new criteria options.
Filter account by: Status, Followers, Gender.
Or filter tweets by: Type, Retweets, Replies, and Likes.
By expanding the filters available to you, it allows for better refinement, and ultimately, better results, allowing you to get relevant information quicker and easier.

Track your community management team performance with a new dashboard in Analyze.

The Team Performance template in Analyze is a brand new dashboard allowing you to easily track, measure, and trend your team actions in Conversations within Engage. This dashboard features data for all conversations actions, across all connected social channels. This dashboard features 10 visualizations, including a section by team member.
How it works

All operator fields will now be highlighted in orange, making it easier for users to distinguish between the search terms and the search operators. This update enhances the readability of the search, for more efficient writing, managing, troubleshooting, and understanding of queries.

Previously, when influencers didn’t authenticate their Instagram account to Klear, the only way to report about the results of their Instagram Stories was for the brand to manually add those to the campaigns. This meant the influencers had to take screenshots and send those to the brand, who then had to upload these manually to Klear, one by one.

To make this process easier for both the influencers and the brand, Klear now offers a way for non authenticated influencers to upload Instagram Stories directly to the campaign they were invited to.

Users can now add assets (images, videos, and GIFs) to comments and replies via Conversations in Engage!

Upload directly from your computer, pull from the asset library, or use one of the built-in integrations to add images, videos, or gifs directly to fan comments and replies for Facebook, LinkedIn, and Twitter.

Using the Add asset option in conversations, you can now include pre-approved, on-brand media in your responses.

Now, you can search Facebook Reel results using "attachmentType:reel" in Explore. Advanced search for customers with a connected Facebook account. Short-form videos are increasingly popular: Instagram Reels, TikTok, YouTube Shorts, and Facebook now offers the same functionality.

Users can now edit the text for scheduled posts in Publish via the Engage mobile app!

Edit and approve on the go! Content approvers can now edit the text of a post before approval. Previously, they would need to reject these posts and have them resubmitted.

This is also the first step to allow for full publish creation via the mobile app.

While the ability to receive AI-powered alerts on events for defined companies has been available, it is difficult to drill into these events for more context, requiring overly complex Boolean queries.

Now, with Boolean support, segmentation, and exploration of events have never been easier.

This allows for much more complex use cases and provides exploratory research capabilities that enable customers to get to insights faster.

The number of Communities available for display via the Topic Wheel in the Overview tab has increased from 20 to 2,000! For example, users can now go beyond common (generic) communities like ‘Sports’ and drill into more niche sub-communities such as ‘Golf’, ‘Martial Arts’, and ‘Racquet Sports’. Additionally, search, pagination, and sorting have been added to the Communities home screen table, making it easier to find the report you are looking for. Pagination means we segment the results across multiple pages. Lastly, mini-profiles now support Tiktok and YouTube.

DiscoveryBETA is Linkfluence's brand new AI-based Insight Assistant. It’s a new technology that automatically detects, explains and surfaces unusual changes and shifts within a workspace data set to help our users discover potentially important insights.

It helps data analysts while exploring their data sets more systematically and efficiently, resulting in greater time savings and improved data analysis quality.
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Filtered mentions is a new ‘in context’ view that allows a user to quickly view the mentions for any metric, without altering their search results via boolean, filters, or refreshing. Filtered mentions are available within the Topic Analysis tab of Explore. 

Often, when conducting exploratory research, you find a spike, dip, interesting word, etc., that interests you and you want to dive a little deeper into. However, you don’t want to have to alter your boolean or filters just to be able to. Now, with Filtered mentions, you can uncover the mentions driving these metrics, with a single click.

The Content Analysis Card helps users qualify and identify relevant content faster by surfacing the top entities, entity-level sentiment, author profile, and Twitter engagement in one consolidated view. Hover over the analytics icon on an editorial article or social post found in the content stream to access the Content Analysis Card. The content stream can be found in Monitor, topic analysis, Dashboards, or Communities. Read more

New filters for every tab in Communities! We are excited to introduce filters for age, gender, location, and influence tier. All new filters are present on each of the three tabs in Communities: Overview, Communities, and Authors. Since its launch in June 2022, Communities has offered a deeper look into the authors and user communities driving the conversations behind topics. Today, with filters, it’s now possible to drill even further into the data and its sub-communities.

Save time and be informed of the key insights for your current searches without leaving the Monitor app. ‘Create alerts’ under the Create button at the top navigation bar allows users to set up various alerts based on their account’s entitlements. Alerts allow for passive media monitoring and for sharing key insights with others. 

‘PDF download’ is now an option under export content. You have the ability to download a PDF of the coverage you’ve selected.
How it works

By sharing trackable links with influencers, you are able to view real-time insights on link performance, for a complete picture of the customer journey.

Previously, this was done by creating a unique tracking link, per influencer, and sharing it with them directly. Not anymore. Today, you share tracking links with multiple influencers at a time. They each receive a unique tracking link specific only to them, with a customized ID and UTM tags. This means what was once a very manual and time-consuming process, is now quick and automatic!
How it works

Announcing a new usability improvement for Explore users. The Location filter in Explore and Explore for MI have been updated to include a new Select All option. For clients that want to include several countries, or to simply exclude a few countries, it is faster to be able to select all, and then deselect the countries they wish to exclude from their results.

In addition to selecting specific products during product gifting, Klear users now have the ability to also select from store collections. Instead of needing to select every individual product for a campaign, save time by selecting all products in a Shopify collection at once.

While follower count is a useful metric for social influencer campaigns, higher maturity rate customers asked for the ability to calculate reach. Reach is the ratio of total engagements divided by the number of users who actually saw it. While we recommend using Reach to calculate Engagement Rate, one size does not fit all. Some still prefer to calculate engagement rate using followers. That is why we’ve placed the power to choose in your hands. Simply go to your account settings and switch to the Reporting tab, and under Engagement Rate, select either Followers or Reach.

Measure a specific subset of your campaign by network, media type, or influencer tag.

With the new Filter option in the measure tab of a campaign, you can now look more granularly, allowing for measurement within a subset of your overall campaign data. When paired with macro data, an easy way to look at microdata offers a more well-rounded view of your campaign. Filters include social network, media type, and influencer tag.

Receive Meltwater Smart Alerts in the collaboration tools where you already conduct business.

A webhook in web development is how one app can send an automated message to another app. In this instance, it allows Meltwater to send Smart Alerts to other apps. Using an automation platform such as Zapier, Make, or IFTT (If This Then That), a user can connect to Discord, Google Chat, WhatsApp Business API, and many more!

By enabling this integration right from within Meltwater, our customers can now receive automated, AI-powered alerts sent directly to their preferred channels. Having a centralized channel with all Alerts flowing in will allow teams to better collaborate and act on business-critical news, market shifts/trends, and competitive intelligence.
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This is a top customer request! Now, you can select the thumbnail for Instagram video posts and Reels in Engage from a list of frames taken from the video.

Customizing preview thumbnails for IG video posts and reels provides customers more control over the look and aesthetic of their videos before a user plays them.
This allows for greater customization and flexibility, while informing the user of the video content in an instant.
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Now available: a new Settings interface to create and manage your queries that follows UX best practices to make your life easier. Displays all the project queries as a list. Now, it’s easier for users to customize their query view, ensuring they are capturing accurate and complete datasets.

• Explore your queries at a glance 
• Preview the main information in a table that you can sort
• Easily filter to refine the list
• Search to watch terms already set up, track a typo, update terms
• Bulk edit to delete queries or recover past data

We made two updates to Monitor this week!
A more intuitive workflow for adding, and editing streams, and inputs helps you customize monitoring views to your unique needs. The updates include new color-coding options, and the ability to update input options on the fly in two clicks.

Now you can add up to 5 inputs per stream, allowing you to consume more content than ever before and ensuring nothing slips through the cracks.

How it works

When conducting a new search for Instagram or TikTok, you now have the ability to filter by language. The language filter analyzes the text of the content an influencer has published and identifies the language they most often use. Currently, we can identify and categorize the following languages: English, Spanish, German, French, and Italian. 

• Finding the right influencers that speak the language you need
• Connect authentically with consumers in their native language
• Expand to new markets and reach new cohorts

In order to capture a more comprehensive global coverage, Linkfluence now offers access to Bilbili data via our Radarly consumer insights platform, along with a comprehensive range of other leading Asian social media platforms. You have access to Bilibili’s posts and authors, and can specifically manipulate Bilibili data using our filters, if you need to go deeper in the analysis of this platform. 

As China becomes an increasingly important market for Western brands, it’s critical to gain a deep understanding of Chinese consumers, and by adding Bilibili data to our platform, we’re making it easier than ever to gain that insight.

Meltwater is upgrading all Search customers to Explore for Media Intelligence, an all-in-one experience for building multi-channel searches, refining and capturing accurate results, and briefing stakeholders with readymade reports.

All existing searches, filters, alerts, and dashboards will remain intact, making the switch as simple as possible. For more info, read the Help Center article here.

User Governance Permissions in Engage allows customers to control their users' Engage access and permission level, at the social channel level. The new permission options are Full Access, Need Approval, View Only, No Access, and Approver. Read the Help Center Article.

A new widget, Engagement Trend by Source Type, has been added to the Analytics tab in Explore.  Engagement Trend by Source Type displays the number of engagements per day, broken down by each social source.

When the widget is clicked, filters for source type and date selected are applied.
Content analytics helps you determine whether there's a fit between what a journalist has recently been writing about and your key messages and campaign objectives.
How it works

Clicking an author on any tab in communities will now open a new mini-profile slide out, which includes new profile and follower info, powered by Klear and Linkfluence.
Now, you can more easily identify influencer and key opinion leaders to gather a more complete picture of their social media presence and identify partnership opportunities.

Two new widgets have been added to Explore and Communities: Top Author Locations and Top Occupations. Both widgets infer data about authors from their Twitter bio. You can find these new widgets on the Authors tab in Explore, and the Overview tab in Communities. Both are included in CSV exports and shareable dashboards.

Also, you can now sort the Authors tab in Communities, by Followers, Following, and Tweets. How it works

Saved Filter sets and Custom Categories are now available as selectable inputs for Combined search in Explore and Explore for MI!

When building/editing a Combined search, users will now be able to select from their saved Filter sets, as well as saved Custom Categories. They can be used in all three boolean boxes. How it works

Klear offers our customers the ability to create customizable recruit forms to promote ambassador programs and help you collaborate with your clients. We are now upgrading our recruit form capabilities, and allowing you to mark specific custom questions as required. 

• Make sure you get your most important questions answered
• Save time by easily sorting through respondents based on their responses
• Save time by easily screening out potential ambassadors that don’t want to submit required answers

Ever wonder what else Meltwater offers to help you with your PR and Marketing objectives? Wonder no more!

More from Meltwater enables you to find new features, apps, and tools that you don’t subscribe to yet, on your own time, from right within the platform.

Located on the Meltwater homepage next to the Product Overview tiles, More from Meltwater will automatically carousel through recommended Meltwater and partner offerings.

Simply click the Request Demo button inside the Meltwater application for more information. Learn how

Your media monitoring companion when scanning content on the web outside of the Meltwater platform, the Meltwater Chrome Extension saves time and stitches together your media monitoring stack, establishing a central source of truth for reporting accuracy and consistency.

• Ditch the copy and paste, work faster - The Chrome Extension auto-captures the article title, journalist name, summary, image, and hyperlink, eliminating the need to manually copy and paste and work across multiple screens.
• Stitch together your media monitoring stack and establish a single source truth for reporting accuracy and consistency - The Meltwater Chrome extension works alongside your daily monitoring workflows and centralizes all tagged and added content in the Meltwater app for greater reporting accuracy and consistency.
• Make sure nothing slips through the cracks - News breaks every second. Though Meltwater captures nearly all of it, the Chrome extension gives you immediate, full confidence articles are found in Meltwater when others come looking for them.

Monitor your brand mentions, competitors, and industry trends, within the same omnichannel view.

• Save, load, and manage multiple Monitor views, allowing for more organization, customization, and collaboration, with easy view switching via a new drop-down menu.
• Introducing a more intuitive workflow for adding, and editing streams, and inputs. With new color-coded input chips, and the ability to update input options on the fly in two clicks.
• Increases inputs to 5 per stream, and increases the number of streams per monitor to 5 per view, allowing for 177% increase in inputs per single view.

Topic Analysis is an exploratory research tool that resides in a new tab in Explore designed to help you understand the underlying meaning of the topics within your results. It gives users better tools to synthesize key themes in conversations from a set of results, as well as understand the general tenor of those results.

We have also introduced new widgets on the Analytics: Total Engagement, Most Engaged Content, Top Editorial Sources, and Top Shared Links.

At this point, nearly all organizations use some form of collaboration tool to conduct business. Adding to our integrations arsenal, we are now introducing a DingTalk integration to receive Meltwater Alerts. Customers can now receive automated, AI-powered alerts sent directly to their dedicated DingTalk channels.

The Explore homescreen has been refreshed to include separate tiles for each search type in Explore: Keyword search, Advanced search, Combined search, and Compare search.

Also, labels have been moved from their own column beside the saved searches table to nested under a new searchable dropdown filter menu.

The number of supported languages in Radarly for the Named Entity Recognition and the Keyphrase extraction has ben expanded! Keyphrase extraction has increased from 14 to 76 languages, and named entity recognition has increased from 11 to 20 languages.

Company Search suggests and auto-generates a query comprising all relevant brand mentions, social handles, and known aliases. What does it mean for you?

• Save time, work faster - Company Search lessens the need for writing boolean, pathing you to insights faster.
• Gain a more accurate picture - Gain a more accurate picture of your brand, market, and competitors by capturing all known and relevant brand mentions.
• High-quality results for novice users - AI-powered search helps novice users arrive at high-quality search results.

Leveraging state-of-the-art AI models, Meltwater now provides industry-leading language coverage for Sentiment (218 languages) and Word Clouds (90 languages). Analyze key topics in more local and regional languages using our word clouds.

Explore customers with Engage can now see your owned LinkedIn posts and comments in Explore searches and dashboards! LinkedIn is now its own selection under the source type filter for Explore customers with a connected LinkedIn company page in Engage/Social Analytics.

We’ve been working on making improvements to our Explore search experience, by expanding and upgrading some already available features.

• expanded emoji searching
• extended punctuation and currency support
• expanded handling of apostrophes
• improved handling of Full-width/Half-width characters
• upgraded support for searches in Thai, Khmer, Lao (Laotian), and Mynamar
• wildcard performance optimizations

Grab control with Advanced Permissions. Advanced Permissions let you define user access across all Meltwater modules. User options include Viewer, Admin, and No Access. Reduce risk and improve governance! Learn how.

• Boolean support for Influencer keyword search - find influencers that mentioned multiple keywords using AND / OR boolean operators. (Ex. Fashion AND Travel)
• Campaign list view - offering both a table view of all campaigns with columns to filter and sort by.
• Use saved templates in connect messages - use saved templates everywhere you can chat with influencers in Klear.
• New connect toolbar - the new toolbar in the connect tab of campaigns offers several new options including attach file, send tracking link, send agreement, send payment, send coupon code, and saved templates!
• Instagram Reels in Campaigns - Instagram Reels are now included in campaign data.
• New Instagram Reels Badge - in influencers’ content tab and in campaign data.
• Enhanced custom variables - expansion of current custom variables to now offer no limit to the number of variables that can be added per influencer. Additionally, all variables will be saved to your account, and whenever an influencer is added to a campaign, all of their variables will be automatically added to that new campaign. Variables are also present in broadcast messages, allowing you to add a personalized touch to mass messages!
• Manually select content for collaborators - Decide which influencer content submissions your collaborators see by manually selecting the content that collaborators will see. Then manually add each submitted content to the collaboration portal, which includes a new “Awaiting Feedback” status.
• Social channel customization in Recruit form - no longer requires Instagram, allowing users to specify which channel(s) to request influencers connect.
• Add own terms to Recruit form - add a link with your own terms and conditions when building a Recruit form, rather than using the built-in Klear Ts & Cs.

Instagram Reels data has been added to the Instagram Overview report in Social Analytics in both the Total Engagements and Engagement Breakdown widgets. There is also a new Top Reels section! Reel videos also now appear in the Instagram Benchmarking report!

Instagram Reels can now be scheduled and published directly from Engage!

Instagram Reels comments and replies also now show in Conversations and behave the same as typical Instagram posts.

Support for TikTok Analytics in Social Analytics! TikTok profiles can now be connected as an owned channel, and analytics are available in Social Analytics via a new TikTok Overview dashboard!

Introducing the Engage Asset Library, powered by our new media uploader! A central place for storing, sharing, and managing your social media visual assets - AND the ability to add media directly to posts from either the Asset Library and/or other supported integrations via the new media uploader.

Instagram Reels data is now automatically included within Instagram results within Explore for Social Listening. This includes monitored accounts, competitors, hashtags, and owned connections (owned only for clients with Engage or standalone social analytics). Owned connections also included comments and replies on Reels.

The Engage Mobile app has added a new tab: Publish! Expanding beyond Conversations and My Tasks, the Publish tab consists of a content calendar feed view, providing a glance into scheduled and published content. Users can edit message details including schedule time, assignments, and tags.

Exporting to Google Slides has been added to all Shareable Dashboards! Share dashboards directly into your Google Slides instance, for quick sharing and collaboration.

Shareable dashboards have been added to Communities via Actions! All eight widgets from the Overview tab are included. A CSV download option has also been included for the Communities and Authors tabs.

The Universal Search Bar (USB) is a new toolbar that allows you to search for existing assets, help articles, and run ad-hoc Explore searches, straight from the homepage!

A Facebook-approved application that allows you to analyze the conversations in your Facebook Groups. Intuitive Dashboards showcase key insights, offering a view of the underlying posts/comments. Offering powerful analytics, thanks to Meltwater’s Natural Language Processing and support for filtering/comparing between groups, and control over date ranges and date granularity.

Visual enrichments are a major leap forward in AI-powered analytics. Visual enrichments let you gain insights about your brand in non-verbal/non-textual content posted on news, blogs, and Reddit. Visual enrichments allow users the ability to search the context of an image, rather than traditionally only text for news, blogs, and Reddit documents in Explore. Visual enrichments allow users to search for specific logos, celebrities, genders, etc, via newly dedicated boolean. We offer 11 different enrichment types. Learn how.

We’ve upgraded Source Profiles in Media Relations to include:

• A new look and feel, showcasing a cleaner design and more appealing layout of Source profile info, social media channels, reach, etc.
• More Twitter info: photo, bio, # of followers, Tweets, Twitter authority score, etc.
• Media Channel: includes the various media channels, ex. Paper, blog, radio, television, etc.
• More data and tabs! More data for research, divided amongst tabs: Overview and Staff, as well as Recent Articles and Recent Tweets.
• Staff tab: upgraded view into all journalists for a source, with options to search, sort, view their profile, and add to a media list.

When writing boolean via the advanced boolean editor, Meltwater will now autocomplete the closing punctuation for quotations, parentheses, and brackets. What this means is that when typing a quotation mark, the closing quotation mark will automatically be applied around the word/phrase you type. Same for parentheses and brackets. Highlighting and wrapping words/blocks of text is also possible for quotation marks, parentheses, and brackets.

We've introduced two brand new smart alerts! The Breakout Post alert analyzes your owned Facebook posts and alerts you when the engagement on one of your posts is trending higher than the average post engagement for your page over the last 7 days. The Likely Boosted Post alert analyzes monitored page Facebook posts, then predicts and alerts you when a post is likely boosted. We've also released the ability to pause alerts for all recipients.

Communities is Meltwater's new audience discovery tool. It finds influential authors whose tweets match your query and provides insights into their demographics and interests. It offers a deep dive into audience-specific insights, allowing users to explore the individual authors and add either whole communities/subcommunities, or individuals, to an authors list to use in Explore searches for alerts, dashboards, digests, etc.

A news and social media command center, Active Display converts your Meltwater Explore searches, along with 1st and 3rd party data, into advanced visual analytics fit for large screens inside your office. Think command centers, communal areas of the executive suite, on a sales or customer support floor, etc. Ask your account manager for more information today!

The Advanced Boolean editor enhancements for Explore allow users to more efficiently edit boolean queries by adding support for highlighting keywords such as operators, numbers, strings, and parentheses, and separated lines for easier organization of larger, complex strings.

Introducing owned Social Analytics in the Meltwater API for Facebook and Instagram!

Fetch account-level metrics, and the top posts (with post metrics) for the owned FB & IG accounts you have connected to Meltwater. Access these features by either writing code to call our API, or by using our Tableau connector.

Clicking into a spike or widget within the Earned Media Measurement dashboard will now display the specific articles related to that metric via the right-side content stream. This allows you to drill into spikes and metrics to see the documents driving that trend.

Tags can now be selected as an input when selecting searches in the Earned Media Measurement dashboard! This allows for analysis of a curated set of documents you've tagged in Explore or Monitor.

Create a report from Social Analytics dashboards, allowing you to share the insights gained, outside of Meltwater, in the format of your choosing. PPT and PDF are especially exciting, as these allow you to integrate these reports into your own corporate reporting structures.

Automatic AI-powered language detection in Explore has been expanded to 240 languages, dialects, and variations! Easily segment and filter by more specific and regional languages, to further your business objectives and discover new markets.

The ability to search by topic in Explore! Topic-based categorization is available for searching in Explore. Choose from 350 topics! Topics help you get insights quicker, by making search results more relevant.

Introducing YouTube video comments in Explore results! Find sampled comments that math your keyword search from the most productive and relevant channels on YouTube. Also introducing the new replyUrl: boolean operator!

Easily share product gifts with influencers as a non-monetary form of payment. Automate manual elements of the ordering process, all within Klear. In the campaign brief, curate the available gifts, the total number of gifts, and the total value of gifts, per campaign, for influencers to choose from, then automatically send their selections through Shopify for fulfillment!

Customize the social network(s) on your recruit forms for clients to Sync to Klear. Choose from Instagram, YouTube, TikTok, Facebook, and Twitter!

The option to switch between search types (Keyword, Advanced, Combined, Compare) or convert a Keyword Search to an Advanced Search has been moved from the purple actions button to under the specific search dropdown menu. A message has been placed under the purple actions button alerting users to the change.

• The collaborators portal now allows all collaborators to see each other’s feedback via feedback threads.
• Introducing the option to share the sales information generated by each influencer’s individual coupons and tracking links, directly with each influencer, via the campaign portal!
• When manually adding posts to a campaign, you now have the option to load an entire influencer profile from the influencers already added to the campaign, and select multiple posts to add via their direct social feed, directly within Klear!
• See how many available units they have in stock per product when selecting and adding them to the gifting workflow.

We’ve upgraded Contact Profiles in Media Relations to include:

• A new look and feel, showcasing a cleaner design and more appealing layout of journalist contact info, social media channels, Media List presence, etc.
• More Twitter info: photo, bio, # of followers, Tweets, Twitter authority score, and more!
• More data and tabs! More data for research, divided amongst tabs: Overview and Interactions, as well as Recent Articles and Recent Tweets.

Segment multiple saved searches by one or more attributes using saved custom categories from Explore, in Compare! Save time by eliminating the need to create and save more searches, while running faster, more granular analyses. In the past, if you wished to compare Tesla, Mercedes, and BMW based on price, comfort, and performance, you created 9 searches. Now, you just need your 3 brand searches and 3 custom categories!

We've upgraded the Meltwater home page to highlight the most important areas for you. Each home page order is unique to each user. Each product tile also includes direct links to specific Meltwater Academy courses, allowing you to get the insight you need faster. We've also updated the Guides and Resources section to include the most helpful resources for Meltwater users. Log in today and have a look around!

Meltwater Explore is famous for being the only social listening product for running instant, unlimited searches. Now, you can easily export the resulting analytics from those searches into PPT and PDF exports. Export the analytics, customize what you wish, and share it internally.

When searching for news content, sometimes you need to isolate stories from premium sites. With the new Premium License filter, you can do just that! Filter down to only include news from premium sites, to find the results that matter most to you.

Klear has released several updates to improve your influencer management activities! New filters and tags for organizing influencers in your campaigns. Add videos to your mood board, to increase content alignment with influencers. Create and save unlimited email templates for sending comms to your influencers.

Add Content allows you to add any document into our system which is hosted online by its own URL address. To help you save time, you can now upload up to 50 documents at once, with the option to bulk tag, and an automatic source check against the Meltwater database.

Engagement data will now appear on results in the content stream for TikTok, Twitch, Pinterest, Weibo, Wechat, Little Red Book, and Douyin! Engagement metrics on results provide additional context for how relevant a result might be to a search. For example, looking at all TikTok results mentioning my brand vs just results with over 1000 views, as results with over 1000 views might hold more weight, vs a TikTok with only 10 views.

You can now schedule and post multi-image Instagram posts within Meltwater Engage! Add up to 10 images, schedule alongside other platforms, and publish without having to go through the mobile app.

Convert your Instagram followers into website visitors. When publishing to Instagram, you can generate a unique link and associate the post with an external site. 'Link in bio,' as it's known, helps you route Instagram followers to your blog, newsletter form, or a product page.

Manage your presence on YouTube, the world’s second-largest search engine! With Meltwater's Engage solution, you can schedule and publish videos, interact with fans, and view posts and channel analytics.

Compare your owned handles against those of your competitors or peers to assess overall audience growth, top performing posts, messaging effectiveness and more with the Twitter Competitive Benchmarking dashboard!

Pick the event types that matter to you. The Event type filter allows you to customize your Events alerts to only those most relevant to your use case. Choose from over 35 events!

Aggregate all of your affiliate metrics per influencer for a campaign! The affiliate tab has been added to the Measure section of campaigns and offers a dedicated view focused on conversions, sales, and revenue. View sales data by products sold or influencers. And even pay affiliate fees via Klear pay!

We've made enhancements to our predictive campaign capability! View total campaign predictions for all users in a campaign, export predictive data to CSV to share with team members, and see a complete metric breakdown to understand how each number is calculated.

The Earned Media Measurement report allows you to measure and understand the drivers of earned media metrics. It consolidates the most relevant metrics and trends into a single dashboard. Share insights from the dashboard in either a PPT or PDF format!

A new subfilter option has been added to the Broadcast source type filter, allowing for the selection of Radio or TV as a filter.

Your consumers and campaigns are omnichannel. Why should your reporting be any different? Our Paid, Earned, and Owned dashboard unifies omnichannel performance metrics into one easy-to-view report. Track your success and learn how channels work together to drive engagement and exposure.

Universities have unique marketing and communication objectives. Meltwater for Universities helps you attribute media coverage at a department, faculty, and academic level, and track the complex interplay between research, citations, and social and news media.

If you are a user of social media software, you are familiar with the stress of keeping your social media account tokens from expiring. With new email, in-app, Slack, and Microsoft Team alerts, you'll easily stay on top of your token connections and prevent any loss in data or functionality.

A new currency selector allows you to set your preferred display currency when using Klear! Choose from one of 35 currencies. Once you do, Klear will update everything from estimated pricing to campaign budgeting and performance metrics. 

Connect Klear to your WooCommerce sites, generate and share coupons with your influencers, and measure the success of your partnerships.

You can now communicate with your influencers where you spend most of your time, Slack. You'll start responding to influencers faster while keeping your team on the same page.

Customers who use our Explore solution for multi-media searches and our Media Relations solution for journalist searches can now perform both tasks in one place.

News and information move fast. You need an easy-to-use experience to get ahead.

Meltwater users will now find New York Times' articles in their search results! We are excited to offer access to this most influential source. We remain strong in our commitment to bring news and social closer together so you can make more informed decisions.

A revamped Authors Tab goes beyond the what and uncovers the who by surfacing your audience's demographics, top professions, interests, and more! 

The new experience is in an open Beta, so please share your feedback with the Meltwater team.

You can now pop out a mini-profile of a selected journalist or contact while retaining the rest of your search or experience on-screen! 

By sending email alerts to external recipients (those who do not have a Meltwater user profile), you can better ensure that entire teams are aware, aligned, and taking action on business, brand, and industry-critical information.

Quickly create a report directly within Monitor. This key feature of Inbox is now in Monitor, allowing for an easier transition over to Monitor.

Introducing a new Smart Alert type, Page Engagement. Receive a Page Engagement alert when engagement volume with your posts on your owned Facebook page is significantly higher than your baseline.

Significantly increase the ease of including/excluding content to get the most relevant results. Introducing two new boolean operators to enhance searches for URL and Domain: site: & containsLink:

Now you can tag fan messages on-the-go within the Engage mobile app, in Conversations. You can also filter fan messages by tags.

Every Mention Alerts will provide an alert every time your search criteria is matched. By removing duplicate content, you can eliminate duplicate alerts for the same thing, such as syndicated content of the same story.

Be the first to know with Monitor, our multi-stream experience for consuming and acting upon content across news, social, and broadcast.

You can now post on behalf of your C-level stakeholders through Meltwater Engage. According to LinkedIn, 67 percent of readers prefer thought leadership with an identifiable author, which outperforms curated content by 4.5X.

Start building trust by putting a face to your brand.

Drafts now have the ability to appear on the Publish calendar, alongside your regularly scheduled content. Drafts are color coded yellow, and can easily be edited, assigned, or scheduled to publish, via the calendar.

When using more than one RSS feed in Explore, you now have the ability to filter down to a specific RSS feed under the Source type filter, via subfiltering. This allows for targeted filtering of your results by individual RSS feed, rather than all collectively.

The character count limit for LinkedIn posts published via Engage has more than doubled, to 3,000 characters. Use the expanded count for more long form, thought-leader content.

Respond to and engage with all comments and replies on your LinkedIn video posts.

Track social engagements on a holistic level, across all channel types, as well as track your engagement trend day to day, by channel.

Navigate directly to another Meltwater app, all within the same login session. No extra logins, passwords, or URLs needed.

Attachment file size limits in Outreach have been increased. Individual attachment file size has increased to 10 MB, and the overall attachment limit on an outreach email has also increased to 10MB (sum of all attachments)!

When reviewing results within the Twitter Insights tab in Explore, there is a new Gender Breakdown widget. This widget is based on tweets from authors for which we were able to infer gender, using their name. Tweets may not have a gender associated because personal info was unavailable or because it is an organization Twitter account without an associated gender. We currently do not have a way of identifying non-binary gender, so authors are identified as Male or Female.

You can now see recommendations of your brand on Facebook! These are listed as “recommendations for” as a positive review and ”recommendations against” as a negative review. Also, the new Brand Posts/Tweets type filter provides the ability to view brand published content directly in Conversations, allowing for post tagging and post level moderation.

API users can now create and update Keyword, Boolean (advanced), or Combined searches directly via API calls.

With the ability to push Alerts via a direct Microsoft Teams integration, your organization will receive your latest news alerts in the most modern and convenient way!

📰 Find out about news stories mentioning your company

📈 Learn about high-impact competitor events

💬 Collaborate with your team seamlessly

IGTV Insights are now included in the Instagram Overview report template in Social Analytics. They will be included in all post-level data, as well as the Top Performing Posts.

1. Two new message types have been added under the Types filter in conversations. Ad comments and Ad replies are new options for both Facebook and Instagram.
2. As we expand available message types, we’ve added a new way to easily select them. The top option allows for bulk selection for all channels. Each channel also has a ‘Select All’ at the top of their section, for intra-channel bulk selections.

You can now customize your Facebook video thumbnails prior to posting! Select from one of the five pre-populated images automatically selected from the first few frames of your video, or upload a custom thumbnail.

Instagram Direct Messages includes the ability to respond to Direct messages, Story replies, and Story mentions within Conversations.

Total Engagements = The total number of times users liked, commented, and saved your posts. This includes organic activity only. Values are attributed to the post date.

Post Link Clicks Widget available for the LinkedIn, Twitter and Facebook Overview Reports)

Facebook post clicks = The number of times that users clicked on the links within your posts during the reporting period. This includes both organic and paid activity.

LinkedIn post clicks = The number of times during the reporting period users clicked on the link, media, more icon in the top right corner, or organization page from your posts. This includes organic activity only.

Twitter post clicks = The number of times users clicked on the links within your posts during the reporting period. This includes both organic and paid activity.

Users now have up to 7 days to respond to Facebook Private Messages across both the Web & Mobile App.

Researching large topics (COVID-19 vaccine, Tokyo Olympics Sentiment, Future of Cryptocurrency) pulls in a high volume of results. Being able to export a randomized sample of content, allows you to get a pulse on the conversation which will better inform you of key messages, sentiment, and media prominence to better refine and inform your research efforts.

Utilize saved boolean queries as filters to narrow your search results for analysis and comparison. Custom Categories can be used wherever filters are available and can be applied across Keyword, Advanced and Combined searches.

Introducing a new template to your owned social analytics-FB & IG Paid! This report allows you to analyze your paid performance across Instagram, Facebook and Messenger.

With the Engage Mobile App you can approve posts assigned to you while on the go. Under the My Tasks tab you can quickly see the posts awaiting your approval in one stream.

With our latest update, it’s easier than ever to get instant access to your top mentions, all from a simple push notification. Get recommendations for top searches based on your past readership history, so you never miss an important article or social mention. Our mobile app is available in both the Google Play and Apple App store. Using your camera on your phone, scan the below QR code and download it today.

Introducing two new alerts to the Smart Alert Library:

1. Sentiment Shift: Understand the spikes and dips in your brand, industry and competitor’s tonality. Be alerted when a brand, topic or competitor experiences an increase in positive or negative sentiment compared to an average baseline.
2. Every Mention: Get notified any time a new result populates for a specific search. Every Mention keeps you informed during times of crisis monitoring or when you need to follow a breaking and developing piece of content.

Introducing our Bit.ly connection for a more elegant publishing experience in Meltwater Engage. Shortening links provides more manageable messaging and can help track and compile key insights around your audience and customers

Introducing the ability to add Audience Restrictions to your Facebook and LinkedIn posts in Meltwater Engage. Users can now target their posts by age, country, region or city!

System Alerts help notify you of when an action has been completed or when a task has been assigned to you. These alerts provide zero disruption to your workflow and will be the future of how you will be notified of generated reports being ready, accessing all downloads and more. Stay tuned for future alerts being added to our growing library!

Access your owned Facebook posts, comments and owned Instagram comments within your search results if you have both Meltwater Engage and social media monitoring within your account. By showcasing owned and earned data in a single search, you will be able to better understand the conversations happening around your brand and industry, and how your owned posts may be driving those conversations.

Pre-defined source selections specific to your region now available as a filter in Explore. Increase the relevance of your search by narrowing your results down by a specific geo and source type with a simple click!

'Social Analytics' allows you to measure your social channel performance individually or aggregate data from multiple profiles so you can report back on the success of your social media channels. All Meltwater Engage customers will find their saved reports and templates (formerly in Measure) now in Social Analytics under Analyze.

The new ‘Account’ landing page provides a modern and organized overview of all things related to your account. Full account details are crisply outlined while all set-up components are readily available for user set-up, social connection management and more.

Compare your owned handles against those of your competitors or peers to assess overall audience growth, top performing posts, messaging effectiveness and more with Instagram competitive benchmarking!

Introducing the ability to save template responses in Conversations! Saved Responses allows teams to work more efficiently to reply to comments, replies and direct messages while maintaining a standardized voice for your audience, customers and followers.

With the ability to push Alerts via a direct Slack integration, your organization will receive your latest news alerts in the most modern and convenient way!

Sometimes you need to compare your brand’s coverage from two different date ranges, such as benchmarking your product launch from the summer against your competitors’ winter launch. With the ability to override the date for individual compare searches, you’ll be able to do proper comparison analysis regardless of the point in time.

Author Lists are now a filter option for Conversations! By bringing in your Explore Author Lists, you will be able to connect the dots between owned Twitter content and authors on their lists mentioning them.

Maintaining a crisp clear caption is difficult to do with the additions of #hashtags in order to drive engagement and measure performance. With the ability to add the first comment directly in the Instagram Publisher, you’ll be able to retain the engagement benefits of adding #hashtags without cluttering the parent post.

With a focus on ease of use, we are introducing seven simplified boolean operators and two NEW operators like sourceName to find documents from a specific editorial or social source and tweetId to quickly find a specific tweet within Meltwater.