The AI-powered tools you need to drive impact.
Monitor the world’s largest news and social media database
Combining traditional news with social media, Meltwater helps you understand and get ahead of today's complex flow of information and conversations.
Orchestrate your PR, social media, and influencer marketing in one place
Meltwater helps you define your message, identify the channels and people to deliver that message, and then orchestrate your converged media campaigns in one place.
Measure and improve your performance across earned, owned and paid media
Understand how your earned, owned, and paid efforts are working together to drive awareness and engagement. Identify what is working and what is not.
Analyze: Show All Content Powering an Insight and a Filter Update
Now you can expand all the content assigned to an insight, as well as select all when updating your language or location using the Filters feature in your Analyze Dashboard. Trust the data and tell the complete story to stakeholders with confidence. As for the ability to select all when filtering? Sometimes, you have a specific language or location you’d like excluded rather than included. Now, instead of selecting manually, you can select all before making more changes in the settings.
Klear: Free Image Library in Recruit
In Recruit’s landing page builder, users can search and use images in Unsplash’s free image library when building or editing their content on a landing page. Unlock visually engaging images to add to Recruit pages. Klear users can speed up building Recruit landing pages and eliminate the need to create their own images. In Recruit’s landing page builder, search for images in Unsplash’s free image library when building or editing their content on a landing page.
Smart Alerts: AI-Powered Summaries on Spike Detection Alerts
Spike Detection alerts have been updated to include an AI-powered summary explanation of the alert. Identifying statistically relevant shifts in news and social media conversation, with added context via plain language summary explanations that include both the cause and reason for a spike.
Time Savings - very quickly, users can understand what’s driving a spike, unlocking deeper insights than ever before. By providing a summarized explanation of the cause and context of a spike, users can save hours previously used for data exploration and correlation.
Explore and Radarly: new languages in Content Classification
Explore and Radarly
Content classification model that classifies your project’s posts into a predefined set of categories (3-level ontology of categories inspired from IAB Content Taxonomy, the standard of marketing and online advertising) using state-of-the-art machine learning approaches.
With today’s release, we're thrilled to announce a substantial improvement to this feature in Radarly and Explore. This upgrade extends support to 72 additional languages, complementing the existing 13 languages.
Media Relations: Introducing Saved Drafts and AI-Powered Recommended Journalists
Introducing a bundle of enhancements to PR Assistant, including the ability to discover suggested journalists based on your generated text! Now, you can send your content to suggested journalists, use an expanded text box when adding in Key Messages, and see your team’s saved generation history in Drafts. Available for Media Relations users only.
Automatically surface new journalist opportunities based on existing criteria & similar interests. As a result, we're making it easier for you to understand the likelihood of success with given journalists.
Klear: Visual Search Image Upload
Upload an ideal image to Visual Search and discover influencers creating content just like it. Klear’s AI-powered Visual Search uses your image as a reference point to find matching results. Expand Your Network with more influencers who align with your creative vision.
Boost Results by targeting influencers with content similar to what’s already resonating with your audience.
Klear: Recruit Influencers From Shopify
Open the virtual door to connect with authentic creators visiting your Shopify site. eCommerce users can now publish a Klear Recruit page and make it discoverable on their Shopify store in two easy steps:
First, publish your Recruit page to your Shopify site with a click of a button directly within Klear. Then, add your Recruit page to your site's main navigation menu within your Shopify account to make it discoverable to influencers. Save time and resources getting your page live within minutes. No designers, developers, or embed codes are required.
Analyze: News Media Type Insights Bundle
Addressing a common need for more detailed PR reporting in Dashboards, we're introducing a new set of insights that break down metrics across news media types; TV, radio, online news and print news. As part of this release, we’re also introducing a new insight called Mentions Trend by Source Type. With these four new insights, earned media reporting can be categorized with more detail than in Explore, where News is a combined source category for filtering.
Reporting: Sort Options for Daily Digest
Sort content in your Daily Digest, using any of the seven different values to help surface the most impactful content first. The two new options are Social Echo and Engagement. Previously, sorting by Reach, Relevance, Prominence, Geography, Language, and Date were the only available selections when scheduling Daily Digest Reports. With these two new options, users can modify the sorting to better fit their day-to-day monitoring responsibilities. With more customizable Daily Digests, users will be able to create relevant, accurate, and actionable reports.
Reporting: Top Social Posts slide in PR Insight Reports
Introducing a highly requested slide for PR Insight Report users: Top Social Posts. By default, it showcases the top 8 social posts sorted by Engagement. Get a more comprehensive understanding of the social posts related to your brand’s initiative. For PR pros, showcasing the relevant social posts in their campaign can provide a complementary narrative alongside earned media.Demonstrate what conversations your audience is engaging in, related to your brand. Ensure the right social posts are included in your report with customizable post selection. Bring relevant added context to the report with editable text in the slide.
Klear: HQ Dashboard Reports
Klear Users with access to an HQ Dashboard can now create and export high-level reports including workspace metrics. These reports are customizable to include aggregated metrics from either multiple workspaces or multiple campaigns. So, for example, if you run two holiday-focused campaigns, each in a different workspace (one in a UK workspace, one in a US workspace), you can create one aggregated report including metrics across these two campaigns. For enterprise brands and agencies, this means less time manually combining reports across workspaces to create comprehensive weekly, monthly, or yearly reports. Helping to streamline presentations to key stakeholders and leaving more time to focus on strategy.
Explore for MI: Media Profile Icons for Authors and Journalists
Easily discover profiles with our new media profile icons for authors (Twitter/X) and journalists (Editorial/news). We’ve surfaced clear followup actions when scrolling through authors and journalists. See which content has expandable profile previews at-a-glance without leaving your Monitoring View or other content stream. Unlock faster tagging and sorting: Spend a lot of time researching journalists in Explore or Monitor? Consistent media research is now even simpler with an icon that shows clickable profiles.
Klear: Visual Search Results By Posts
Visual Search results can now be displayed by posts or by influencers. With results by posts, you’ll see a feed-style view of the exact pieces of content matching your search query instead of the influencer card view. Visual Search, much like a Topic or Keyword search, displays results by influencers. But, for campaigns requiring niche content creation, you might need to evaluate content first. So, we’ve expanded the options for how Visual Search results can be displayed to streamline the discovery process.
Engage: Attached Link Process Enhancements in Publish, plus Customize Image and Metadata for LinkedIn Links
A streamlined attached link process in the Publisher, including auto-detecting embedded links, easier link shortening options, and better link preview warnings, allowing for faster content creation. When scheduling LinkedIn posts, featuring the ability to customize the title, description, and thumbnail for LinkedIn links! By auto-detecting embedded links in the compose box, users can work through the content creation process faster, offering a better user experience. By allowing the editing of titles, descriptions, and thumbnails for LinkedIn links, users are afforded greater flexibility, to customize and tailor the content of their messages. Sometimes, the metadata attached to a link is unhelpful, or computer-generated. Customization offers users the ability to better contextualize the information in a link, increasing the likelihood of engagement.
Smart Alerts: New Alert - Industry Events
A brand new alert - Industry Events! This alert is designed to alert you to high-impact business events for an entire industry (i.e. Automobile Manufactures, Health Care Services, etc.). The Industry Events alert allows for easy tracking and alerting on entire industries. This allows you to easily monitor entire sectors, without needing to set up Event alerts for every business inside that industry. Real-time alerts help individuals be the first to know and the most in the know inside their organizations. There’s real social value to possessing such knowledge, i.e., looking good in front of your boss.
Engage: Discover Content - User-Generated Content via Explore in the Engage Asset Library
A new Discover Content option is available in the Asset Library for Engage customers. Discover Content allows users to search for and find user-generated content (UGC) via your saved Explore searches. Both the content media and text can then be used within Publish for content ideation. For social media managers and social marketers, there is a continual need for social content that is original, relevant, and engaging. Discover addresses this, allowing faster time to value and doing more with less. Less work compared to searching native channels and copy/downloading assets and text to repurpose.
Unlock earned media analytics with Dashboards – your all-in-one solution to monitor, understand, and report on your brand initiatives, with industry-standard metrics and consistent data transparency.
We’re introducing two options for building dashboards to fit your intended use case - daily interactive dashboards, and stylized dashboard reports. Dashboard Layout helps you build an at-a-glance overview of your chosen KPIs to analyze and monitor. Use it for quick and easy measuring, and analyzing of your active PR efforts. Report Layout is your place to build an organized view of your metrics in a slide layout - these can be shared as PDF, PPT, Google slides, or a Shareable Link. Showcase the impact of your work by building your dashboard in a presentation to report on your key takeaways to stakeholders. By combining an interactive daily workspace and the flexibility for external presentations, we’re making the journey more complete in Dashboards, ensuring accuracy and predictability in the final result's content and design.
Engage - Conversations: Full Salesforce Integration in Conversations + Meltwater Engage via the Salesforce AppExchange
As a Salesforce AppExchange solution, Meltwater Engage lets you forward social media conversations to the Service and Sales Clouds, synchronize your customer and social media data, and respond to social media queries without leaving your CRM.
Improve data quality by associating social media profiles with pre-existing contacts.
Create cases, contacts, and leads in Engage. Save time by creating and automating the routing of cases, contacts, and leads from your social media management tool to Salesforce. Improve data quality by associating social media profiles with pre-existing contacts.
Klear: Visual Search Suggestions
Visual Search Suggestions is a new section appearing on your Discovery homepage, including a list of search prompts curated just for you.
Earlier this year, we launched Visual Search to expand the possibilities of influencer discovery beyond traditional keyword or hashtag searches. With Visual Search, you can describe an ideal piece of content and get a targeted list of influencers posting content just like it.
To provide guidance when transitioning into this new search method, we originally provided example search prompts when starting a Visual Search. But we didn’t want to stop there. To help tailor searches for optimal results, we’ve introduced Visual Search Suggestions.
Klear: Coupon Code Tracking For All eCommerce Stores
Users using Klear’s Conversion Pixel can now import existing coupon codes from any eCommerce store to use in campaigns and track conversions. Previously, eCommerce users using the tracking pixel could only track conversions via tracking links, but now you can also track conversions from coupon codes.
For eCommerce brands, tracking conversions allows you to uncover your most successful influencers and see the overall impact of your influencer marketing efforts. This can be done in a number of ways like utilizing tracking links or coupon codes for each influencer. Previously, support for tracking coupon code conversions in Klear was limited to eCommerce brands using Shopify. But today, we have expanded coupon code capabilities to support all eCommerce stores using Klear’s Conversion Pixel!
API Exports: Sampling
New API export options allow you to specify a maximum number of documents for a download, or a percentage of the results.
Previously, API exports returned a full volume of results matched by a search and time period. This left customers struggling to handle large volumes of data for high-volume topics, and made it very difficult for customers to stay within the data volume limits stated in their contracts. Now, you can use these refined export options to closely manage the volume of data you export from the API, knowing you’ll stay within your limits. Refocus on high-volume topics without being overwhelmed by data spikes, and discover sampled data for research projects, especially for broad searches.
Analyze: Social Reach Insights
Unlock social reach analytics in your Dashboard view for a more complete brand overview. Introducing three new insights now available in Dashboards: Social Reach by Source, Social Reach Trend, and Top Posters by Social Reach. The Social Reach Insight allows you to track the number of potential viewers that have been exposed to a particular message in social media. Reach helps you identify the size of the potential audience, and gives you an understanding of what types of messages are most far-reaching in the social media space.
Author Segments: New Media Preferences tab, plus an increase in saved dashboards to 200
The Media Preferences tab in Author Segments displays the percentage of users within your audience that follow other media accounts on Twitter. This helps identify the affinities your audience might have towards other media outlets/accounts. Media accounts are defined as Radio, Newspaper, TV, Magazine, Event, Podcast, Person, Movie. The number of saved dashboards users are allowed to save has been increased to 200.
Explore: Location Data for Instagram Content
Location data is now available for Instagram content in Explore results! Location data is AI-based, using post-level data, such as hashtags, language, user bio, etc., to infer the country/location of the person/handle.
Not all Instagram content will include location data. This is due to privacy settings and other limitations on Instagram. By capturing where posts originate from, our users gain additional context on their audience sets. In other words, our users deepen their understanding of their audiences. For example, knowing where their audiences live or reside, can help Communications Pros run more targeted and location-relevant content or campaigns. Instagram location data is included in Radarly, Meltwater's Consumer Intelligence offering. By also including this information in Explore, users can expect a more seamless experience between tools.
Engage: Introducing Measure (Early Access)
Introducing brand new dashboards for Engage and Social Analytics customers measuring owned social media performance, with new features including expanded metrics, drag and drop, and resizing.
Measure is a new tab within Meltwater that houses dashboards with new features including expanded metrics, drag and drop, and resizing. Instantly access critical data from multiple sources in one centralized dashboard. No more need for individual reports per channel. Say goodbye to manual data compilation and reporting. Our dashboard builder features streamline your workflow, allowing you to focus on what matters most: strategic decisions.
Engage: Publish - Post Boosting for Published Facebook Content
Facebook Post Boosting for published posts in Engage! Users can now boost published Facebook posts, via their connected Facebook ads account, directly from Publish in Engage. Power up your top-performing post with more reactions. Making them even more memorable. Expand your brand's reach. Boost isn't just about likes and comments. It's about stretching your brand's reach, reaching out to untapped audiences, and making bigger ripples in the vast digital ocean. Offering a quick and easy way to boost published Facebook posts from within Engage saves marketing managers time by eliminating the need to go to Facebook ads manager. With only a few clicks, a post can be boosted.
Klear: Suggested Influencers
Klear’s Suggested Influencers is powered by AI to analyze your current influencers and automatically serve up curated recommendations just for you. Add your favorites to a campaign and/or tag right right from the Klear homepage! If you’ve found influencers who are performing well for your brand, finding more influencers producing similar content can be a challenging and time-consuming process using traditional search methods. Find your best matches without even performing a search, and engage your audience with influencers similar to those already driving results. Quickly expand your network with relevant influencers that drive impact and align with your brand.
Engage: Publish: Best Time to Post, Now for TikTok
Introducing Best Time to Post, an AI-powered tool designed to help you pick the optimal time to schedule and post social content. The timing of a social media post is crucial in ensuring its optimal visibility and engagement from fans. Best Time to Post takes the guesswork out of picking when to schedule content by using AI to suggest the most optimal times to maximize engagement. Our algorithm uses a collection of over 4.1 billion social posts across all time zones to provide you with precise suggestions for your social media posts, tailored to each day of the week and each social media platform.
Explore: Relocated Search Actions
The actions available for searches in Explore have been replicated from the search drop-down menu to the purple Actions button for Keyword, Advanced, and Combined searches. Moving search actions under the Actions button helps declutter the search dropdown, and is a more intuitive design for users. By placing all actions under the Actions button, we’ve streamlined the workflow and behavior of users to put these options where they would naturally first look for them.
Engage: Social Connections Banner in the Homepage
We’ve added a new banner for Engage users on the homepage that prompts users to connect their social accounts right away. The same banner also reminds them to reconnect accounts that are 48 hours away from expiring. The banner applies to all types of connections - paid, earned, and owned, ensuring workflows are streamlined, and no data is missed. Reduce the risk of losing access to your accounts and spending extra time reconnecting. These banners bring required actions front and center, so you can rest easy, without managing an expiration reminder calendar in the background.
Klear: Personal Influencer Database
The My Influencers section on the Profiles page has been transformed into your own personal influencer database, which can be searched and filtered using your historical influencer data. Influencer Relationship Management involves building and nurturing long-term relationships. In order to do this, brands need the ability to collect, store, and view proprietary influencer data. My Influencers empowers brands to build targeted campaigns to maximize impact and results and nurture strong relationships with your influencer network to support long-term partnerships. Note: My Influencers in Profiles has replaced the Master List in Campaigns to consolidate where you need to go to access all of your influencers.
Explore: Drill into a Journalist's Relevant Articles via the Media Contacts Tab
Explore + Media Relations users can now expand and drill into the Relevant Articles for a media contact via the Media Contacts tab in Explore, further closing the gap for Explore + Media Relations users. Now you can instantly read through relevant articles related to both a contact and search query with a single click. Users no longer need to leave Explore to dig deeper into the actual content a media contact is writing, and instead can have the articles presented directly to them in Explore.
Smart Alerts: Enhancements for Spike Analytics Alerts
We’ve updated the Spike Detection alert to include two additional new details:
- Message Type - message type driving the spike (i.e. Twitter Retweet)
- Top Topics - the most relevant topics driving the spike (i.e. people and society)
Including both Message Type and Top Topics provides greater context to customers for Spike alerts. Going beyond just alerting users to a spike or by how much, to also include further detail to understand additional driving factors and variables attributing to the behavior.
Explore: TVEyes Broadcast Ads - New Dedicated Boolean [promotional: true/false]
TVEyes has a new ‘audio-fingerprint technology’ that automatically discovers new ads when they appear on :us: US-based broadcast television. With this new technology, they split broadcast clips into “ad” and “non-ad” pages.
promotional:true -> ads
promotional:false -> no ads
Using the new Boolean operator promotional: true/false allows customers to separate earned (non-ad) from paid (ad) content on US broadcast stations, and reduce noise in their results.
Data is forward moving only, starting October 4, 2023.
This new feature will help customers get to value faster, eliminate noise from paid ads, and result in more accurate earned media coverage reporting. Customers searching only Ad Pages for industry terminology can discover competitive advertising campaigns quickly and help identify competitive advertising strategies. Customers can use these insights to determine how they can differentiate themselves across their own advertising plans.
Reporting: New PR Insight Reports Experience now available!
Introducing a new experience for building dynamic, AI-powered custom stakeholder reports. Create reports that demonstrate the ROI of PR efforts within just a few minutes. For those who hand the report off to executives, Insight Reports enable you to highlight key learnings, modify the text in the slides for clearer storytelling, and customize the results for maximum accuracy.
You can now discover, sort, hide, and modify earned media coverage without leaving the reporting workflow. This makes it easier to eliminate irrelevant coverage, allowing you to present accurate results you want to highlight to your stakeholders. Automatically highlight key themes that drove your positive and negative coverage. Sentiment Analysis shows examples of aggregated terms, news, competitors, and industry insights in each sentiment category.
Workspaces is an Enterprise admin capability designed to simplify the management of complex accounts. With Workspaces, you can separate users and searches into dedicated teams for consistency and organization. While global teams and enterprise teams find impact with Workspaces, smaller teams may benefit from assigning Workspaces as well.
Assign searches and Dashboards to teams according to their expertise, department, region, or client project. Enterprise teams use Workspaces to find the searches relevant to their team, and save time by accessing their data with a focused scope. Searches can be shared between workspaces, eliminating the need to manually duplicate them. Advanced administrative capabilities for chosen teams in your organization. For more info about Workspaces, contact your Account Representative.
Meltwater: X (Twitter) Bookmarks
See how many times an X (Twitter) post has been bookmarked directly in Meltwater.
Discoverable on content cards in Explore, Monitor, and Analyze, Bookmarks indicate how many times users have bookmarked the post. Understand more about content related to your brand or initiative. See what content is being saved for later reading. Longform posts, discussions, or engaging announcements can often be bookmarked, similar to posts in Reddit and Instagram.
Smart Alerts: Four New Event Categories Added to Event Alerts
We’ve added four new alert categories to Event Alerts: Artificial Intelligence (AI), Diversity, Equity, and Inclusion (DEI), Signs and Deals, and Marketing Advertising Initiatives.
Real-time alerts help individuals be the first to know and the most in the know inside their organizations. There’s real social value to possessing such knowledge, i.e., looking good in front of your boss. In terms of business value, our Event-based alerts feed organizations with real-time information and updates on competitive movements and industry happenings. Access to real-time competitive and industry info helps those same organizations make more informed decisions, faster.
Explore: Journalist Profile Previews from the Content Stream
The same journalist profile previews featured in Media Relations and Monitor are now present in Explore for all users. Profile previews offer a streamlined way to view additional information on a contact, without leaving your current screen. This provides a faster way to easily vet contacts, without interrupting the customer workflow. By not opening a new tab, customers don't lose context or crowd their workspace when trying to gather info on multiple contacts at a time.
Klear: Import Existing Shopify Codes in Bulk
Through a new Manage Coupons module within account settings, you can now bulk upload and import existing influencer coupon codes from your Shopify store. We recently launched the ability to import existing Shopify coupon codes into Klear campaigns, but this needed to be done one by one within Connect. Save time during campaign execution to jump right into action. Easily import your existing influencer assets into Klear to have at the ready for future campaigns.
Explore: Spike Detection & Analysis v2
An update to the AI-powered insights feature on the Mentions Trend widget in Explore: Spike Detection and Analysis. Introducing a highlight of the content with the highest reach in the selected spike, as well as a new Insights tab in the View More Insights slide-out. Spike analysis identifies and highlights statistically relevant shifts and anomalies in news and social conversations, guiding users to what’s truly impactful. This update helps highlight the specific content most responsible for the spike and allows users access to the same pop-up analytics when drilling in, so context stays present.
Radarly: Post Geolocation
Introducing Post Geolocation detection based on images in Radarly. It’s a new AI capability that allows automated detection of famous places, cities and countries in images contained in posts. Benefit from better precision on country and city detection for analytics and statistics. Filter posts related to an emblematic place for qualitative analysis.
Meltwater: Recent Custom Date Range
Recently applied custom date range selections are now available across Monitor and Analyze for more granular media monitoring. Specify your date selection precisely to the time frame required for your media monitoring. Rediscover the date selection when switching apps.
Spend less time dialing in your date range, discover similar content when switching between applications.
Meltwater: Remember Duplicates Selection
Selecting multiple pieces of content is usually followed by common actions: tagging, exporting, sharing, or updating the sentiment. When selecting multiple pieces of content in Explore or Analyze for further action like tagging or exporting, you can save your selection instead of being prompted each time you bulk select. As a result, discover saved time and effort in your daily media monitoring.
Engage: Search For Social Profiles & Handles by Name in Conversations
Searching for comments by username/handle has been a top customer request in 2023. The find bar in Conversations has been upgraded to allow searching for social profiles, usernames, and handles! Easily find all comments and replies from a single user. The new search function saves our users time, eliminating the need to scroll and sift through messages. With the freed up time, users will engage and resolve questions faster, resulting in happier fans and customers.
Media Relations: Helping Our Customers Earn More Impactful Media Coverage
Introducing a reworked Media Relations Platform, featuring an overhauled media database, common CRM features, and more customizable search for targeted media lists. Contact profiles in Media Relations now feature badges indicating profile types: automated, verified, private, and user-modified. We’ve also improved the data and contact richness in our media relations platform for more consistent updates and made it easier to bring in your imported media lists.
Spend less time sifting through sources and more time on building valuable connections. These updates bring common media relations tasks into one centralized hub, and enable your team to get back to the stuff that matters, like crafting your outreach. Read more
Klear: HQ Dashboard
Workspaces in Klear allow cross-functional teams to organize and run campaigns in separate environments while staying consistent in their influencer workflow. The HQ Dashboard provides visibility into top-level metrics and activity across all workspaces. For teams supporting initiatives across multiple brands, products and markets, there are more KPIs to track/stakeholders to manage. The HQ Dashboard keeps leaders on top of what’s happening at a glance without having to dig into the weeds of each workspace.
Klear: Enhanced Campaign Analytics
Dive deeper into campaign results and build a smarter strategy with new Analytics in Measure. The new Analytics tab features a full page of interactive charts and graphs displaying real-time results for your campaigns. Acting as a hub for your most impactful data, this includes an overview of metrics across time, a breakdown of social networks/content types, sales data, top influencers/content, and audience demographics. With Enhanced Campaign Analytics found in Measure, you can uncover the influencers, content, and channels driving the best results for your brand.
Meltwater: Optional Multi-Factor Authentication
Introducing an added layer of security in your Meltwater account with optional Multi-Factor Authentication! Multi-factor Authentication, also known as MFA, is now available on your profile page in Meltwater. Work safer and smarter with added security and protection. While MFA is optional, it delivers added security for those who enable it. MFA enhances security for enterprise software users by adding an extra layer of protection beyond just passwords, effectively curbing the risk of unauthorized access and data breaches.
Media Intelligence: New Fields in Content Stream Exports
To address a common customer request, we’ve made engagement fields available in Explore, Monitor, and Analyze CSV exports. Dive deeper into your content stream exports with Social Echo Total, Editorial Echo, and Is Verified (Twitter only) metrics. Filter and sort by specific interactions like Retweets to uncover post relevance. Discover influential voices by filtering content based on "Is Verified" status, allowing you to target verified Twitter users who can have a greater impact on your campaigns.
Engage: Instagram Story Publishing via web, plus Facebook Mentions in Conversations
Instagram now allows for the Publishing of stories directly from the web! This means users can draft, schedule, and publish Instagram stories directly within Meltwater, without needing to use the Engage mobile app!
As Facebook pushes users to a New Page Experience, more fans are using 3rd party mentions to reach brands in lieu of the legacy visitor post. Using Conversations, users can now view and action messages where their brand is mentioned, even if the mention was not on their owned page.
Engage: Twitter API updates
Engage has been upgraded to Twitter’s latest v2 API, featuring several new updates and enhancements for Engage users including updated polling times, backfills, and more.
- Polling every 4 hours
- Increase in Tweet polling from 7 days to 30
- Automatic backfill of the last 7 days at time of new connection
- RT engagements are now attributed to the original Tweet
- Likes is now total count (likes - unlikes)
- Tweets with Twitter polls now appear in Social Analytics
Access to the latest innovation - Twitter is consolidating its APIs into one: v2. This will help to streamline development and innovation, plus offer new functionality previously unavailable to Meltwater. This will allow Meltwater access to the latest and greatest in Twitter features and updates. Read more.
Analyze: Download a CSV, PNG of an Insight, plus Custom Text Formatting
Select a specific analytic or visualization from the Custom Dashboard and download the underlying data that is used to create that particular analytic. This was previously available in Classic Dashboards, and addresses customer asks. Finally, new custom text options in the Custom Text Insight, including fonts, bullets, numbered lists, as well as bold, underline and italics.
Verify the accuracy of displayed data, or conduct your own combined analysis in your own reports. Reporting on earned media sometimes requires combining visualizations from multiple reports. As with Classic Dashboards, sometimes downloading an image or copying for wider reporting tasks brings the full picture together.
Klear: Bulk Coupon Codes
Klear users can now create and send unique coupon codes to multiple influencers at once rather than one by one. Many e-commerce customers use coupon codes in influencer campaigns to increase sales, engage new customers, and track best-performing influencers. But creating and distributing codes can be a repetitive and time-consuming process, especially with scaled activations. This new bulk action helps your team save time and improve Influencer experience. Provide campaign assets faster to keep timelines and content expectations on track.
Explore: Two New Source Types with KakaoTalk and LINE Voom, plus Expanded VK Coverage
Introducing two new social Source Types in Explore: KakaoTalk and LINE Voom! Boosting our already industry-leading dataset with expanded VK coverage, plus additional sources in KakaoTalk and LINE Voom, to offer the largest and most comprehensive dataset available. With this release, we're integrating and expanding the sources available in both Explore and Radarly to provide a more consistent dataset across Meltwater product offerings.
Meltwater: Improvements to Adding Content
Add content directly into the content stream without the need to modify your Explore search!
Introducing a quicker, more comprehensive workflow for adding missing content. We’ve identified common preferred methods for conducting daily media monitoring. Sometimes, an article, post, or other content doesn’t appear in Explore results. Now, the “Add Content” tab in Content allows you to add a URL directly to a search, without using tags as a workaround! We’ve made it easier to include any content in the Meltwater App, or in the Chrome Extension, so you can get back to your daily media monitoring!
Explore: Spike Analysis & Content Clusters
Spike Analysis: A new AI-powered insights feature on the Mentions Trend widget in Explore: Spike Detection and Analysis. Identify statistically relevant shifts in news and social media conversation, with summary explanations and insight drill-ins to view mentions and additional spike analytics. We’ve also updated our Spike Alerts with the new contextual analytics across email, in-app, and Slack!
Content Clusters: a new AI-powered widget on the Overview tab in Explore. Using a proprietary AI, Meltwater clusters related search results based on topic similarity and generates summaries for the clustered content. The new widget helps by highlighting the most relevant content, quickly organizing similar stories, and summarizing the main points. Source types include News, Blogs, Twitter, and Reddit.
Engage: LinkedIn Personal Profile Mentions in Publish, Reorder Attached Media per channel, plus Lifetime Facebook Connections
LinkedIn Personal Profile Mentions in Publish - Users can now @ mention LinkedIn Personal profiles when drafting and scheduling content in Publish.
Reorder Attached Media Per Channel - Users are now able to reorder attached media assets at the individual channel level, when drafting and scheduling content in Publish, just like in General Compose.
Lifetime Facebook Connections - Facebook page connections have been updated to never expire when connected to the Owned Connections page!
Klear: Visual Search Extended to YouTube
Klear’s AI powered Visual Search capabilities are now available for YouTube discovery. Visual Search for YouTube allows you to describe an ideal video to generate results with influencers creating similar content. Earlier this summer, we launched Visual Search to empower users with a new way to discover influencers faster. Seeing the positive impact and relevant matches made, we have extended this capability to YouTube discovery. Visual Search for YouTube helps save time and simplify your cross-channel influencer search by uncovering niche video creators faster.
Klear: New Campaign Calendar
Across Klear, users create more and more deliverables every day, averaging about 3K each month. With so many moving pieces in influencer campaigns, it's easy for details to get lost in the shuffle. The new Campaign Calendar view highlights all expected deliverables per month at a glance. Through the easy-to-follow interface, you can see how many posts (and from which network) are expected to go live each day, which posts have already been completed, and easily be alerted to which deliverables are past due. The new Deliverables tab within Manage houses the Calendar view, deliverable creation, and Predictive View all in one dedicated space.
Radarly: Additional Broadcast and Podcast sources are now available in Radarly through TVEyes partnership
Get Access to broadcast content in order to monitor mentions across radio, television & even podcast content to ensure you never miss a beat. TVEyes is a leading broadcast monitoring service. The partnership enables us to include Broadcast and Podcast sources into our source base by monitoring a wide range of TV, Radio stations and Podcast content in key markets around the world. Get Access to broadcast content in order to monitor mentions across radio, television & even podcast content to ensure you never miss a beat.
Klear: Bulk Request TikTok Demographics for Campaign Members
Users can now request TikTok demographics from multiple campaign members simultaneously rather than one by one. This update is available in the Campaign Manage tab. Since rolling out TikTok audience demographics, users have leveraged data from hundreds of influencers to make strategic decisions. So, we've streamlined the process of requesting TikTok demographics from campaign members, saving time and eliminating extra clicks, so your workflow can stay uninterrupted.
Meltwater API: Data Streams
The Meltwater API allows clients to build reports, dashboards and custom solutions by pulling listening data into their tools and systems. While the frequency of exports was previously limited to daily and manual exports, we are now enabling real-time streaming. Previously, anyone using API exports to build reports or dashboards in their internal tools and systems was limited to regular intervals (monthly, daily, or manually). With the launch of Data Streams, clients are now able to build dashboards / solutions that truly show a live view of their data. Go beyond manual export data limits: Manual exports are limited to 20k data items. Data Streams can provide millions of documents in real-time, far exceeding what is possible with a manual process. Take action more quickly on news and social intelligence: Having data fed into your tools and systems in real-time allows you to react more quickly to changes in context. Read the developer documentation for more information.
Engage: Publish on the Go for Android, plus Asset Library Gallery View
Publish on the Go for Android - The ability to publish to all social channels on the go, via the Engage mobile app! Featuring a new Create option within the Publish section, allowing you to draft, schedule, and publish social posts directly from your phone!
Asset Library Gallery View - The Asset Library in Engage has been updated to include a new Gallery View option, featuring a tile display for easier viewing of images and folders. Conveniently publish on-the-go from anywhere. Social media is an always-on practice, so our Engage mobile app helps social media practitioners build their brand - anywhere & anytime.
Meltwater Product Updates Summer 2023
Presenting the new AI-powered product innovations that were announced at our recent Meltwater Summit, enabling our customers to save more time, unlock deeper insights, and take meaningful action. We’re thrilled to bring you the best tools and technology for enhancing your PR & marketing communications!
Radarly: Unified Enterprise Dashboard
The Unified Enterprise Dashboard is a comprehensive, tailor-made self-service package offering that seamlessly integrates and enhances various Meltwater products. It empowers Enterprise clients with a centralized control hub allowing them to analyze data and metrics across multiple products, including Radarly (Earned Social), Explore (Earned Media), and Engage (Owned & paid).
Klear: Recruit Influencers From Your Website
We recently launched the Custom Landing Page Builder, guiding users through a simple workflow to create engaging branded spaces for recruitment. Now, we’ve taken it a step further to arm users with the ability to embed these landing pages directly on their website. This will help shine a spotlight on their influencer efforts and entice more fans to apply. Successful campaigns happen when you collaborate with influencers and creators who authentically connect with your brand. But finding and recruiting your best fits is a process that takes time and patience. As you scale, you’ll need a strategy that helps you focus your attention on influencers interested in a partnership without draining all of your resources. That’s where Klear’s newest Embeddable Landing Page feature within Recruit comes in.
Engage: Publish on the go for iOS
The ability to publish to all social channels on the go, via the Engage mobile app! Featuring a new Create option within the Publish section, allowing you to draft, schedule, and publish social posts directly from your phone! Conveniently publish on-the-go from anywhere. Social media is an always-on practice, so our Engage mobile app helps social media practitioners build their brand - anywhere & anytime. Keep up with the growing need for more and more content. Finally, to stay relevant, our users need to publish a lot of content (the average social media team posts 4 to 6 teams a week). With the ability to post on the go at a moment’s notice, mobile publishing helps users stay nimble and increase their output.
Analyze: AVE in Custom Dashboards
A highly requested analytic is now available in Custom Dashboards! Ad Value Equivalency is used to estimate the amount of revenue attributed to an article. While this is a very popular Widget among our clients, it is important to note that this is our best estimate and it does not measure an exact value. AVE was previously only available in Classic Dashboards. Now, you can now create insights in Custom Dashboards including Share of Voice, Top Locations, Top Keywords, Top Publications by AVE, and overall AVE Trend.
Radarly: Discovery Explainer
Discovery Explainer is a new feature in Discovery that uses Large Language Models (LLMs) to contextualize and bring to life emerging terms found by Discovery. It scrolls, analyzes and understands the posts behind emerging terms in order to generate a human-like text explanation that allows the user to get context about the emerging terms it has identified inside social data. This feature will be revolutionary to instantly understand insights and further democratize the data within our clients’ organizations.
Publish: Best Time To Post
Introducing Best Time to Post, an AI-powered tool designed to help you pick the optimal time to schedule and post social content.
The timing of a social media post is crucial in ensuring its optimal visibility and engagement from fans. Best Time to Post takes the guesswork out of picking when to schedule content by using AI to suggest the most optimal times to maximize engagement. Our algorithm uses a collection of over 4.1 billion social posts across all time zones to provide you with precise suggestions for your social media posts, tailored to each day of the week and each social media platform.
Related link: Validation Updates for Multiple Platforms
Media Relations: Collaborative Inbox
In Collaborative Inbox, now available for US Media Relations users, you’ll be able to connect your email into your Meltwater account. With an integrated email, journalist contacts in Media Relations will show a pitch status once you’ve interacted with them. With this release, you’ll be able to see your team’s interaction history for a contact, and reply directly in a shared thread. Our Journalist Profiles are designed to help you infer what actions need to be taken, by surfacing whether the content creator or journalist has been pitched by your team member, and how recently they were pitched. Reducing the need to get time on the calendar for repetitive campaign check-ins.
Collaborative Inbox enables teams to collaborate and make more informed decisions by automatically tracking interactions with members of the media.
Klear: Customize Affiliate Fees
The Affiliate Fee column is now available in Manage, allowing you to configure affiliate fees during campaign set-up rather than just within Measure. The affiliate fee column (in both Manage and Measure) has also been updated with the option to set fees as a fixed amount per conversion, rather than just a percentage. Having the ability to customize your payment structure is crucial for brands to achieve ecommerce goals. So, these affiliate configuration updates will help brands maintain a more efficient workflow and provide the flexibility for teams to customize affiliate programs to meet their needs.
Explore: Key Metrics For Twitter widget breakout on the Twitter Insights tab + Twitter Views; plus a New Look Donut Chart
Key Metrics for Twitter: Breaking out the four metrics and one trend line from the Key Metrics for Twitter widget on the Twitter Insights tab, into five separate widgets, and adding the new metric Twitter Views for the first time! Breaking the Twitter Mentions widget from one consolidated widget to five separate ones offers four times as many data points per Twitter metric as before. The enhanced visualizations help users quickly and intuitively understand the data at a glance.
New Look Donut Chart: The donut chart widget has been updated with a new look and feel, featuring a new legend, that includes color labels, percentages, and actual values (where size allows).
Meltwater: AI Tagging
Our new content tagging experience leverages AI Large Language Models (LLMs) to suggest content categories based on the document content. Wherever you can find a universal content stream including Explore, Analyze, and Monitor, you can now tag your content with AI-powered suggestions based on existing tags. For users tasked with media monitoring, tags allow you to categorize content based on outcome, need, destination, or campaign type. Spend less time processing, and more time analyzing and actioning your content. AI Tags work best if you tag higher volumes of content consistently and frequently. The more you tag, the faster we learn, and the better your suggestions will be. Read more
Author Segments: Compare Saved Dashboards, plus an Updated Homepage and Topics increase to 1072
Introducing Compare in Author Segments! Featuring the ability to directly compare up to five (5) saved Author Segments dashboards side-by-side, or uncover shared and differing aspects between two dashboards with Overlap and Difference. Author Segments features an updated homepage, with the Input dashboard to the left, and the new Compare dashboard option at the top right of the screen.
Klear: Use Existing Coupon Codes Across Campaigns
With the new use existing coupon code feature, brands can either incorporate coupon codes already created in Klear or import existing codes from a Shopify store to use across campaigns. Previously, you could only provide influencers with codes created in Klear, which were limited to use within just one campaign. To help brands maintain this streamlined momentum and efficient campaign set-up, we have introduced the ability to use the same unique coupon codes across campaigns.
Klear: TikTok Audience Demographics
Users can now access TikTok audience demographic data within Klear profiles including age, gender, language, and location.
Klear compiled these inferred TikTok demographic data points using machine learning models and advanced methodology to provide an accurate representation of an influencer’s audience. This will help brands optimize their influencer recruitment and campaign planning to ensure their campaign message will be received by relevant key targets.
Analyze: Select Chart Type, Updated Donut Chart, Duplicate Tabs
More data in one multi-tab dashboard view for powerful analytics and faster workflows.
Chart type: Select from bar chart, pie chart, line graph layouts and more for select widgets in Custom Dashboards.
Donut chart: Introduces a combined legend to the right of the donut chart for easier data interpretation.
Duplicate Tab/layout: Duplicating a tab recreates the same tab, removing the need to select individual Insights for the dashboard tab. Need to duplicate the tab without the searches so you can power the tab with new ones? Duplicating a tab layout repeats the tab with no inputs selected.
Engage: Updates to Owned Social Connections Page
The three tabs under Account > Social Connections (Monitored, Owned, and Paid), have been updated with a matching look and feel. More options have been pulled from the previously hidden three action dots to allow for easier access to critical actions, like Assigning Users on the Owned connections tab!
Engage - Conversations: AI Assistant Powered by ChatGPT API
Built with the same OpenAI technology as the AI Assistant in Publish, the AI Assistant in Conversations allows you to take full advantage of the latest advancements in generative AI to work faster, beat writer’s block, and formulate more engaging responses to fans.
This new AI writing assistant helps users scale customer care activities and meet the growing demand to reply and engage with more and more fans. Based on extensive customer research and feedback, this update is designed to help customers get more done, with fewer clicks, and more efficiency.
Radarly: General Availability of Discovery and Video Analysis
Discovery is Radarly’s AI-based Insight Assistant. It’s a new technology that automatically detects, explains and surfaces unusual changes and shifts within a workspace data set to help our users discover potentially important insights.
Video Analysis: New capabilities aiming to capture insights from video content on social platforms through advanced computer vision which identifies logos, celebrities, scenes and objects.
Radarly: Enhanced Media Clusters
Introducing an enhanced version of our media clustering feature allowing users to get a group of publications talking about the same topic. This enhanced version features a new algorithm which is more sophisticated and relies on LLMs in order to cluster media and blog articles using both text and title semantics. In other words, within a cluster you might have articles about the same subject but using different vocabulary or another point of view.
Engage: AI Image Generator Powered by DALL-E via the Media Uploader in Publish, Asset Library, & Conversations
A new option via the media uploader in Engage to create one-of-a-kind AI-generated images in Engage! Powered by DALL-E technology, to take user-generated text prompts to instantly create unique images via Publish, Asset Library, and Conversations! An invaluable tool for marketers and social media practitioners during the content creation process, it can help create original posts that spark audience engagement, create compelling content at scale, and more!
Media Relations: PR Assistant
Introducing PR Assistant, your ultimate writing companion powered by ChatGPT API, right within Meltwater. It's here to make your life easier by helping you craft compelling copy for your email pitches and press releases. With the PR Assistant, you can effortlessly generate draft content and refine it to connect with your target audience. PR Assistant will save you time, enable scalable outreach, and help you build relevant relationships with journalists.
Analyze: Select Multiple Insights, Total Mentions Trend
- Select Multiple Insights: Alongside Tabs for Custom Dashboards, we’re making it easier to get multiple dashboard views built for more analytics, faster!
- Total mentions trend: This analytic shows the aggregated volume of mentions for selected inputs across time. Tracking total mentions across a specified time period is now visible in one Insight. This insight can be powered by Social and Editorial sources, giving you an aggregated view of total mentions. Click into a spike for the relevant content that created that spike.
Owler: Owler Chrome Extension for All!
The Owler Chrome Extension is now available for all subscribers, including the Owler Community, Owler Max, and Owler Pro subscribers! The best of Owler is now accessible to all as you visit company websites, within LinkedIn company profiles, and while working within CRMs. This new feature makes it seamless to access company insights including company overview with current firmographic data, competitor list, and news.
Klear: Discover Influencers With Visual Search
Klear’s Visual Search is an innovative offering unlike anything else currently available in the market. We’ve built it on a machine learning model using advanced image analysis to find the most relevant influencer images matching text descriptions to optimize your influencer search.
Partnering with relevant influencers drives the most impactful campaigns. Up until now, discovery was limited to topic or keyword searches. But how can you find the right influencers
who wouldn’t be easily uncovered using keyword or topic searches? Klear’s new Visual Search empowers you with a new way to find the perfect match for your brand.
Analyze: Introducing tabs for Custom Dashboards
We’ve created the ability for our customers to add additional analysis tabs into one dashboard to help you tell your story your way. Easily switch between views, initiatives, or visualizations with more data in one Custom Dashboard. You can now have up to 5 tabs in your dashboard with 20 insights per tab!
As part of our continuing investment in dashboarding and reporting capabilities, we prioritized tabs based on customer feedback. By accessing multiple analysis views in one central space, you can now structure your dashboard with more flexibility to easily display information to stakeholders.
Now users will have the ability to add 20 insights across 5 tabs - totaling 100 insights in one dashboard.
Universal Solutions: Bundled Content Stream Enhancements
We’re surfacing more advanced analytics in the Content Analysis Card for granular content classification.
Editorial Echo: For editorial articles, we now display the number of times the article in question was included in other editorial content, via reference at the end or embedded in the article itself.
Authority Score for Twitter: Authority Score is now available in the Twitter Authors section, and can quickly help you determine credibility of the author.
Entity Icons: Easily scan entities in an article to better understand if the content includes products, locations, people, places, organizations, hashtags, or other entities.
Threaded content: Content from Reddit and Forums can be viewed in threaded context, giving users a deeper understanding of the conversation being had.
Explore: Instagram Engagement Metrics on Content Cards
The inclusion of Engagement metrics for Instagram on the content card in the content stream in Explore! Also available in Monitor, and Analyze!
Engagement includes comments (threads) and likes (reactions), for both monitored hashtags and profiles.
Reach (follower count) is also available (on posts of verified Instagram business accounts only).
Surfacing these metrics directly on the content card helps increase usability for users. By allowing users to prioritize post engagement metrics by sorting, or diving into engagement type interactions by clicking in.
Klear: Automated vetting in Recruit
Klear has revamped the landing page builder in Recruit with easy to follow templates to create professional quality pages in just a few minutes. You can customize all imagery, copy, fonts and colors to make your page match your brand look and feel. Making a great first impression is an important step in relationship building. Custom landing pages provide a dedicated space that sparks excitement and represents your brand to start nurturing relationships. Share landing page links on your brand social channels & with your community management team to direct inbound partnership inquiries (existing fans) & include in outbound outreach (Mass Email) to organize and grow your influencer network.
Klear: Custom Landing Page Builder in Recruit
Klear has revamped the landing page builder in Recruit with easy to follow templates to create professional quality pages in just a few minutes. You can customize all imagery, copy, fonts and colors to make your page match your brand look and feel. Making a great first impression is an important step in relationship building. Custom landing pages provide a dedicated space that sparks excitement and represents your brand to start nurturing relationships. Share landing page links on your brand social channels & with your community management team to direct inbound partnership inquiries (existing fans) & include in outbound outreach (Mass Email) to organize and grow your influencer network.
Radarly: Textual search in images
Introducing Textual Search: a new AI capability allowing our customers to search text in their project’s images. Using an advanced search operator you can filter your posts' images according to whether or not they contain a certain text. Capture more images referring to your brand, and better understand how your product is being used and in which context. Finally, textual search in images enables faster identification of a potential crisis when a brand is mentioned negatively in an image.
Engage: Post Fail Email Alerts for Publish, Reconnect Social Channels
Post fail emails will automatically send for any social post that fails to successfully publish via Meltwater Engage. Get updated immediately when posts fail.
Reconnect Social Channels From Account Picker: The ability to see and an option to reconnect disconnected social accounts directly from the account picker in Publish and Conversations. Gain visibility into the status of your social connections to quickly resolve expired connections.
Radarly: Enhance your Consumer Knowledge with Enriched Video Analysis
Computer vision is the most useful tool when it comes to analyzing online images and videos at scale. Video analysis helps you go further in analyzing your brand exposure in videos thanks to AI. It allows you to analyze your brand exposure, understand how your products are being used, create better content or even helps you detect potential crises.
New capabilities aiming to capture insights from video content on social platforms through advanced computer vision which identifies logos, celebrities, scenes and objects. This allows customers to gain a more comprehensive understanding of their online brand and tackle everything from crisis management to content ideation.
Meltwater Homepage: Pick up where you left off
Jump directly back into your common projects with a new personalized homepage view!
Located on the Homepage above the Product Overview section, Pick Up Where You Left Off is a new tile view of up to six of your most recently used features, projects, or workflows, with date and time stamps indicating last access, including Explore, Monitor, Custom Dashboards, and Media Relations (Outreach). With date/time stamps for a complete, high-level view of your projects at one time - even projects spanning multiple product areas.
Engage - Google Business Reviews in Conversations
Meltwater Engage has added support for its seventh social account: Google Business! View and reply to Google Business reviews alongside your other connected social accounts in Engage.
Google Business is a free tool for companies to list their business in Google Maps and local search results. These profiles allow users to leave reviews with a Google account. These reviews can now be seen and replied to via Engage.
Klear: Custom Member Exports
To help you access the most relevant information when you need it, we’ve updated functionality within the Members export. Now, you can select specific columns to customize what influencer information is included in your Members export. We know running influencer campaigns doesn’t happen in a bubble. Sometimes you’ll need to extract data to update or collaborate with key stakeholders. You’ll no longer have to sift through or reformat a lengthy export. Instead, you’ll save time with a clean file at the ready with exactly the information you need.
Publish: A New Calendar, Publishing Workflow, and ChatGPT-powered AI Writing Assistant
Engage's newly updated calendar, publishing experience, and AI writing assistant, help users scale content creation and meet the growing demand to post more and more content. Based on extensive customer research and feedback, these updates are designed to help customers get more done, with fewer clicks, and more efficiency.
See it in action.
Explore: Custom Categories Added as a New Tab on Explore Homescreen
Saved Custom Categories now have their own tab on the Explore homescreen. Features include: view all saved Custom Categories, search, sort, and filter options, as well as label, edit, delete, and create each custom category, plus bulk label and delete. Also included, the ability to update a saved custom category between include vs exclude. Previously, Custom Category management was buried within Explore, requiring users to load a search in order to access the Custom Categories filter. Now, the list of saved custom categories will sit alongside Searches, Comparisons, Filter sets, and Author lists.
Klear: Export Filtered Campaign Reports; Added Networks for Deliverables
Now, when you sort results and apply filters in Measure (ex. Instagram and TikTok posts from Beauty tagged influencers), you can export a campaign report mirroring this specific dataset. Say goodbye to spending hours cutting and pasting data to build comprehensive external reporting.
Added Networks For Deliverables: Now you can assign deliverables on Instagram Reels, Pinterest, Twitch, and Blogs. These new networks accompany the already existing options including: Instagram Posts, Instagram Stories, YouTube, Facebook and Twitter.
Expanded Content Classification in Radarly
Classify your project's posts into a predefined set of categories using state-of-the-art machine learning approaches.
Introducing more categories in the ontology! Increasing from 360 to 1,072 today.
Supporting more languages: Traditional and Simplified Chinese, Japanese, Dutch, Korean, Russian in addition to the 7 first ones: English, French, Spanish, Italian, Portuguese, German, and Swedish. Now, exploring your dataset for specific use cases such as brand monitoring, topic monitoring, content inspiration, trend monitoring is easier than ever. Content classification is a very efficient alternative to complex Boolean queries and makes setting up queries even easier.
Klear Outlook Ahead! Microsoft 365/Outlook Email Integration Now Available
When reaching out to influencers, sending communication from a brand email helps build trust from the get-go. Since introducing Gmail integration, many brands have successfully streamlined influencer outreach within Klear. Today, we are excited to include Microsoft Office 365 and Outlook to our list of supported email providers.
Microsoft Office 365 and Outlook email integration also allows you to take full advantage of the new Mass Email Outreach feature. This helps brands easily scale your outreach by sending emails to hundreds of influencers at once, simplify your outreach workflow, and amplify your recruitment strategy by integrating application forms.
Klear: Bulk Custom Product Gifting
With Bulk Custom Product Influencer Gifting, you can now send a subset of influencers in your campaign special products or collections all at once instead of one at a time.
Sending customized products to selected influencers helps brands promote more authentic content creation to ultimately drive better results. Earlier this year, Klear launched the ability to send an influencer a specific product separate from the Product Gifting action in the campaign requirements.
Analyze: Three new Insights are now available in Custom Dashboards
Share of Voice by Source Type: shows the relative number of mentions for your selected inputs across source types.
Top Organizations: identify brands that are mentioned most frequently across your inputs, including editorial and social.
Top Organizations and Share of Voice: the most mentioned brands in your search selection listed in a bar graph sorted by Share of Voice.
Explore: New Context Filter on the Twitter Insights tab plus an Increase of Topics in Topic Analysis from 360 to 1,072!
A new Context filter has been introduced to allow users to easily filter results in the Twitter Insights tab in Explore for metrics that do not already have a corresponding filter. These include the Tweet Type Breakdown, Authors By Authority Level, Top Twitter Authors, and Gender Breakdown widgets. The Topic Analysis tab allows customers to go beyond the volume of results, or where conversations are taking place, and drill further into what the general topics and tenor are related to results.
Universal login credentials for Meltwater, Radarly and Klear!
Meltwater, Klear, Radarly
Users who have more than one application subscription with us (Meltwater, Radarly, and Klear), or purchase additional applications in the future will be able to login into all apps with a single set of login credentials. You'll also be able to use the App Switcher (More from Meltwater) dropdown on the top right navigation bar to seamlessly switch between platforms without the need to log in again!
Explore: Updated Visualizations 2.0 and Upgraded Content Stream on the Analytics tab
We’ve updated four visualizations in Explore with a new look and feel, plus added data. Also, introducing the ability to download visualizations as a PNG!
The content stream in Explore has been upgraded to the universal Meltwater design for content cards. The new experience supports the filtered mentions side pop-out and the ‘Content Analysis Card.’ Users will also find new displays for source types and custom categories, a compact view option, and new options for sharing and opening in a new tab.
Also, the PDF export limit from the content stream has been increased from 100 to 500.
The above updates combine with the previous releases and now apply to the Overview, Analytics, and Topic Analysis tabs.
Rebranding Communities to Author Segments, plus Twitter Follower Analysis, Ad Targeting, Ads Packs, and more
Communities has been rebranded as Author Segments, our social listening segmentation, or audience discovery, tool. Author Segments helps marketers deepen their understanding of existing audiences and identify new ones.
Importantly, Author Segments compliments how customers currently use Explore for Social Listening, as many of the same use cases Explore helps with, Author Segments helps with too.
As part of this rebranding effort, we have several new updates available, including:
- Twitter Follower Analysis
- Ad Targeting tab + Ad Targeting files
- Expanded Social Media Analytics via Author Profiles
- Launch a Twitter Follower Analysis dashboard directly from an Author's profile.
- Updates to the Community Relevance Rank widget including a clickable Topic Wheel icon and pagination
- Topic Wheel Categories Increase from 200 to 360
Explore: Updated visualizations 2.0, and Comments in Advanced Boolean
We’ve updated four visualizations in Explore with a new look and feel, plus added data. Also, introducing the ability to download visualizations as a PNG! The ability to leave comments in advanced boolean for organizing and providing context for sections of boolean. Anything written in the search box that is opened and closed with double exclamation marks ( !! ) will be colored grey and will be ignored when running the search.
Twitter Views in Radarly
A new metric introduced by Twitter is now also displayed in Radarly’s tweets in the analytics and Insight pages. Twitter View counts, also known as ‘Impressions’, show the total number of times a Tweet has been viewed. For customers measuring social engagement, being able to capture metrics beyond likes, comments and quote tweets allows for more accurate benchmarking by understanding exactly how many people have viewed your content of interest.
Klear: Introducing Mass Email
With so many creators and influencers producing valuable content for brands, marketers are looking to scale their influencer strategy. But increasing outreach and sending dozens of extra invites is a time-consuming process that can take days. Mass Email Outreach streamlines outreach efforts, letting you email hundreds of influencers at once!
Stay Focused & Simplify Your Outreach Workflow, Collaborate With Your Team, and Build Your Network With a 360° Recruitment Approach.
Klear: Filter By Instagram Followers/Engagement Rate; Export Data From Connect; Customize Your Homepage
Access and organize data across your entire campaign workflow to more effectively vet, track, and report on your campaigns in Klear!
Filter By Instagram Followers and/or Engagement Rate: You can now filter your
influencer search for Instagram followers and engagement rate, allowing you to refine
your results and enrich your influencer discovery process.
Export Data From Connect: Klear has updated the exporting functionality to include
additional campaign information from Connect including: Product Gifting, Coupon
Codes, Link Tracking, Agreements, and Payments.
Customize Your Homepage: In order to help your team easily jump into your most
active campaigns, we’ve updated the Klear homepage to allow you to customize your campaign view.
Radarly: New pinned author card in Insight Pages
Pinned Author is a new Insight Page card that allows Radarly users to put forward, or pin a specific author (E.g. social network account, website, blog) from the current project. The "Pinned author" card helps Insight Page users highlight or showcase an author or a webpage through a dedicated card for more efficient workflows.
Klear: Fetch Influencer Email Addresses
With a list of hundreds of influencers ready to go, if you don’t have all emails available, you’ll spend hours manually searching. To take this time-consuming step off your hands, keep your timelines on track, and allow you to scale your influencer marketing strategy- we’ve introduced our new Fetch Email Addresses Feature! Recruit more influencers to scale your influencer marketing strategy with Klear.
Now available: Custom Dashboards
Measure, understand, and report on earned media coverage with insights from more Meltwater sources. Build your own dashboards quickly using Explore searches to measure customer perception of your campaign, brand or initiative. Now you can power your dashboard with combined news, social and broadcast content without modifying the search.
Monitor: Media Lists and Author Lists
Create people-specific Monitoring Views to identify trends, topics of interest, and comparisons without customizing a search. Focus on your media list and their topics of interest in one view. Capture conversations, trending themes and landed coverage. Add people to lists (contacts or authors) directly from Monitor, by using the Mini-Profiles.
Now Showing Twitter Views and Media Views
Meltwater is bringing more engagement data to our customers with the new Twitter Views and Media Views features from Twitter! Twitter Views are now available in the Explore content stream, as well as the Content Analysis Card, Monitor, Media Relations, Communities, and Analyze!
Twitter View counts, also known as ‘Impressions’, show the total number of times a Tweet has been viewed, and Media Views reflects the number of times media (attached image or video) has been viewed within a Tweet. We also expanded your exposure to Reddit metrics, adding number of reactions, threads, & Reddit score.
Explore: New Filters - "Media Format" and "Outlet Type"
In 2023, the Meltwater Product teams are focused on making it easier for you to create searches with relevant results. As such, we're excited to announce two new filter types to make your lives easier and your searches better: 'Media format' and 'Outlet type.'
The Media format subfilter allows you to include or exclude search results by specific news media format - Online and Print. *Meltwater has partnerships with select content providers that offer access to print media. Access to this content is offered as add-on package. The 'Media format' lets you isolate print media when you have the add-on.
The Outlet Type subfilter lets you include or exclude news media results by specific categories - press releases, trade publications, stock market news, and more. The subfilter works at the publisher level, classifying outlets according to the type of news media they mainly publish. For example, Marketwatch.com and all its published content fall in the Stock Market News category.
Explore: Upgraded Content Stream
The content stream on the Overview tab in Explore & Explore for MI has been upgraded to the universal Meltwater design for content cards. The new experience supports the filtered mentions side pop-out and the Content Analysis Card.
You will also find new displays for source types and custom categories, a compact view option, and new options for sharing and opening in a new tab.
Explore: Bulk URL Source List Generator
Save time by creating news source filter lists in bulk! You can now paste up to 2000 URLs at a time when filtering for News by source! Quickly copy/paste your comma-separated list of URLs to search all sites at once.
The ‘By source’ filter lets you segment & surface search results according to a set of user-specified news sources. However, the source list may be quite large depending on your criteria.
Previously, each source would need to be entered and manually sorted one by one. Now, you can save time by sourcing up to 2000 URLs at once, freeing you up to quickly get back to analyzing results.
Alerts: Now available on the Homepage and Main Navigation
Alert subscriptions enables you to stay on top of mentions, spikes in coverage, sentiment changes, and other alert offerings.
Alerts are now available on the Homepage via a module that shows the newest content, located below the More from Meltwater promo card.
Alerts have also been elevated to a primary location in the left hand navigation panel, now located below Reports.
Klear: Save Custom Influencer Information to Profiles
Klear has launched the ability to save answers gathered during influencer recruitment (from information requested in Recruit and campaign briefs) and assign them as custom variables within influencer profiles.
Klear: Filter Using Multiple Tags; Tracking Links With Custom Parameters; Sponsored Engagement Rate; Weekly Campaign Email
Klear has released a series of updates that improve functionality to more easily surface and compare relevant data when vetting influencers and then measuring campaigns.
Filter Using Multiple Tags in Profiles: You can now filter influencers using more than one tag in Profiles to vet across categories for campaigns. You can filter for either “Any Selected Tags” or “All Selected Tags”.
Sponsored Engagement Rate: There is a new Instagram metric available to view the “Sponsored Content” specific engagement rate for influencers.
Filter Using Multiple Tags in Measure: Filter subsets of influencers using tags in Measure to easily compare campaign results across groups and gain insights on performance.
Tracking Links With Customer Parameters: There is a new UTM builder in Connect to make the process of creating tracking links easier and offer more flexibility for cohesive reporting.
Weekly Campaign Email: Klear has revamped the campaign summary email to feature a new layout and include more robust stats for brands to have the most relevant campaign information summarized.
More about Klear
Monitor: ‘Since Last Viewed’ date picker; ‘Favorite’ Pin; Mini Profiles: Media Relations Contacts & Twitter Authors
We are excited to launch a monitoring product release bundle, featuring three new features:
‘Since last viewed’ date picker: A new date picker option which displays only the content from the last time that you viewed a particular search, tag, RSS feed, or saved View in Monitor.
‘ Favorite ’ Pin: Now you can designate any search, tag, RSS feed or saved monitoring view as a “favorite,” pinning that item to the top of Monitor’s drop-down menu.
Mini Profiles - Media Relations Contacts & Twitter Authors: You can easily retrieve important information about authors directly from the content stream. By clicking on the name of journalists in our contact database and Twitter authors, you will get the highlights about that author.
How it works
Reporting: Introducing new sort options for Daily Digest
You will now have additional options to adjust the sorting of your daily digest to better fit your monitoring responsibilities!
Users can now sort content in the Daily Digest, by selecting any of the new five different parameters/values with the option to sort the order ascending or descending to help surface the most impactful content first. For example, sorting by Reach can help surface the most impactful content from larger publications first.
With more customizable Daily Digests, you will be able to create relevant, accurate, and actionable reports.
Explore: New Twitter sub-filters
Now available: 7 new subfilters for Twitter results in Explore.
When filtering by source type in Explore, users now have the option to go beyond just selecting Twitter, with 7 new criteria options.
Filter account by: Status, Followers, Gender.
Or filter tweets by: Type, Retweets, Replies, and Likes.
By expanding the filters available to you, it allows for better refinement, and ultimately, better results, allowing you to get relevant information quicker and easier.
Engage: Team Performance Dashboard
Track your community management team performance with a new dashboard in Analyze.
The Team Performance template in Analyze is a brand new dashboard allowing you to easily track, measure, and trend your team actions in Conversations within Engage. This dashboard features data for all conversations actions, across all connected social channels. This dashboard features 10 visualizations, including a section by team member.
How it works
Explore: Improvements to Advanced Search Highlighting
All operator fields will now be highlighted in orange, making it easier for users to distinguish between the search terms and the search operators. This update enhances the readability of the search, for more efficient writing, managing, troubleshooting, and understanding of queries.
Klear: Influencers can now manually upload Instagram stories to campaigns
Previously, when influencers didn’t authenticate their Instagram account to Klear, the only way to report about the results of their Instagram Stories was for the brand to manually add those to the campaigns. This meant the influencers had to take screenshots and send those to the brand, who then had to upload these manually to Klear, one by one.
To make this process easier for both the influencers and the brand, Klear now offers a way for non authenticated influencers to upload Instagram Stories directly to the campaign they were invited to.
Personalize your social responses with media via access to the Asset Library in Conversations
Users can now add assets (images, videos, and GIFs) to comments and replies via Conversations in Engage!
Upload directly from your computer, pull from the asset library, or use one of the built-in integrations to add images, videos, or gifs directly to fan comments and replies for Facebook, LinkedIn, and Twitter.
Using the Add asset option in conversations, you can now include pre-approved, on-brand media in your responses.
Explore: new Boolean for finding Facebook Reels
Now, you can search Facebook Reel results using "attachmentType:reel" in Explore. Advanced search for customers with a connected Facebook account. Short-form videos are increasingly popular: Instagram Reels, TikTok, YouTube Shorts, and Facebook now offers the same functionality.
Engage Mobile: Edit Scheduled Post Text in Publish
Users can now edit the text for scheduled posts in Publish via the Engage mobile app!
Edit and approve on the go! Content approvers can now edit the text of a post before approval. Previously, they would need to reject these posts and have them resubmitted.
This is also the first step to allow for full publish creation via the mobile app.
Explore: Boolean Support for Company Events
While the ability to receive AI-powered alerts on events for defined companies has been available, it is difficult to drill into these events for more context, requiring overly complex Boolean queries.
Now, with Boolean support, segmentation, and exploration of events have never been easier.
This allows for much more complex use cases and provides exploratory research capabilities that enable customers to get to insights faster.
We Increased the Number of Communities from 20 to 2,000, Mini-Profiles Include TikTok and YouTube, And So Much More
The number of Communities available for display via the Topic Wheel in the Overview tab has increased from 20 to 2,000! For example, users can now go beyond common (generic) communities like ‘Sports’ and drill into more niche sub-communities such as ‘Golf’, ‘Martial Arts’, and ‘Racquet Sports’. Additionally, search, pagination, and sorting have been added to the Communities home screen table, making it easier to find the report you are looking for. Pagination means we segment the results across multiple pages. Lastly, mini-profiles now support Tiktok and YouTube.
Introducing DiscoveryBETA, Linkfluence’s AI-based Insight Assistant
DiscoveryBETA is Linkfluence's brand new AI-based Insight Assistant. It’s a new technology that automatically detects, explains and surfaces unusual changes and shifts within a workspace data set to help our users discover potentially important insights.
It helps data analysts while exploring their data sets more systematically and efficiently, resulting in greater time savings and improved data analysis quality.
Get a Consumer Intelligence demo
Explore: New ‘Filtered mentions’ via the Topic Analysis tab
Filtered mentions is a new ‘in context’ view that allows a user to quickly view the mentions for any metric, without altering their search results via boolean, filters, or refreshing. Filtered mentions are available within the Topic Analysis tab of Explore.
Often, when conducting exploratory research, you find a spike, dip, interesting word, etc., that interests you and you want to dive a little deeper into. However, you don’t want to have to alter your boolean or filters just to be able to. Now, with Filtered mentions, you can uncover the mentions driving these metrics, with a single click.
Content Analysis Card in the universal Content Stream
The Content Analysis Card helps users qualify and identify relevant content faster by surfacing the top entities, entity-level sentiment, author profile, and Twitter engagement in one consolidated view. Hover over the analytics icon on an editorial article or social post found in the content stream to access the Content Analysis Card. The content stream can be found in Monitor, topic analysis, Dashboards, or Communities. Read more
Communities: Filters for Age, Gender, Location, and Tier
New filters for every tab in Communities! We are excited to introduce filters for age, gender, location, and influence tier. All new filters are present on each of the three tabs in Communities: Overview, Communities, and Authors. Since its launch in June 2022, Communities has offered a deeper look into the authors and user communities driving the conversations behind topics. Today, with filters, it’s now possible to drill even further into the data and its sub-communities.
Monitor: Ability to create alerts + PDF download
Save time and be informed of the key insights for your current searches without leaving the Monitor app. ‘Create alerts’ under the Create button at the top navigation bar allows users to set up various alerts based on their account’s entitlements. Alerts allow for passive media monitoring and for sharing key insights with others.
‘PDF download’ is now an option under export content. You have the ability to download a PDF of the coverage you’ve selected.
How it works
Bulk Tracking Link in Connect
By sharing trackable links with influencers, you are able to view real-time insights on link performance, for a complete picture of the customer journey.
Previously, this was done by creating a unique tracking link, per influencer, and sharing it with them directly. Not anymore. Today, you share tracking links with multiple influencers at a time. They each receive a unique tracking link specific only to them, with a customized ID and UTM tags. This means what was once a very manual and time-consuming process, is now quick and automatic!
How it works
Select All for Location Filter
Announcing a new usability improvement for Explore users. The Location filter in Explore and Explore for MI have been updated to include a new Select All option. For clients that want to include several countries, or to simply exclude a few countries, it is faster to be able to select all, and then deselect the countries they wish to exclude from their results.
Support for Shopify Collections
In addition to selecting specific products during product gifting, Klear users now have the ability to also select from store collections. Instead of needing to select every individual product for a campaign, save time by selecting all products in a Shopify collection at once.
Calculate Engagement Rate by Reach
While follower count is a useful metric for social influencer campaigns, higher maturity rate customers asked for the ability to calculate reach. Reach is the ratio of total engagements divided by the number of users who actually saw it. While we recommend using Reach to calculate Engagement Rate, one size does not fit all. Some still prefer to calculate engagement rate using followers. That is why we’ve placed the power to choose in your hands. Simply go to your account settings and switch to the Reporting tab, and under Engagement Rate, select either Followers or Reach.
Klear - Filter Campaign Results with new Filters in Measure
Measure a specific subset of your campaign by network, media type, or influencer tag.
With the new Filter option in the measure tab of a campaign, you can now look more granularly, allowing for measurement within a subset of your overall campaign data. When paired with macro data, an easy way to look at microdata offers a more well-rounded view of your campaign. Filters include social network, media type, and influencer tag.
Smart Alerts Generic Webhook Integration
Receive Meltwater Smart Alerts in the collaboration tools where you already conduct business.
A webhook in web development is how one app can send an automated message to another app. In this instance, it allows Meltwater to send Smart Alerts to other apps. Using an automation platform such as Zapier, Make, or IFTT (If This Then That), a user can connect to Discord, Google Chat, WhatsApp Business API, and many more!
By enabling this integration right from within Meltwater, our customers can now receive automated, AI-powered alerts sent directly to their preferred channels. Having a centralized channel with all Alerts flowing in will allow teams to better collaborate and act on business-critical news, market shifts/trends, and competitive intelligence.
Frame Selection for Instagram Video Thumbnail in Engage Publish
This is a top customer request! Now, you can select the thumbnail for Instagram video posts and Reels in Engage from a list of frames taken from the video.
Customizing preview thumbnails for IG video posts and reels provides customers more control over the look and aesthetic of their videos before a user plays them.
This allows for greater customization and flexibility, while informing the user of the video content in an instant.
Introducing new settings; Queries tab in Radarly
Now available: a new Settings interface to create and manage your queries that follows UX best practices to make your life easier. Displays all the project queries as a list. Now, it’s easier for users to customize their query view, ensuring they are capturing accurate and complete datasets.
- Explore your queries at a glance
- Preview the main information in a table that you can sort
- Easily filter to refine the list
- Search to watch terms already set up, track a typo, update terms
- Bulk edit to delete queries or recover past data
We made two updates to Monitor this week!
A more intuitive workflow for adding, and editing streams, and inputs helps you customize monitoring views to your unique needs. The updates include new color-coding options, and the ability to update input options on the fly in two clicks.
Now you can add up to 5 inputs per stream, allowing you to consume more content than ever before and ensuring nothing slips through the cracks.
Klear - Language filter for TikTok and Instagram Search
When conducting a new search for Instagram or TikTok, you now have the ability to filter by language. The language filter analyzes the text of the content an influencer has published and identifies the language they most often use. Currently, we can identify and categorize the following languages: English, Spanish, German, French, and Italian.
- Finding the right influencers that speak the language you need
- Connect authentically with consumers in their native language
- Expand to new markets and reach new cohorts
Bilibili as a new source in Radarly
In order to capture a more comprehensive global coverage, Linkfluence now offers access to Bilbili data via our Radarly consumer insights platform, along with a comprehensive range of other leading Asian social media platforms. You have access to Bilibili’s posts and authors, and can specifically manipulate Bilibili data using our filters, if you need to go deeper in the analysis of this platform.
As China becomes an increasingly important market for Western brands, it’s critical to gain a deep understanding of Chinese consumers, and by adding Bilibili data to our platform, we’re making it easier than ever to gain that insight.
New! Explore for Media Intelligence
Meltwater is upgrading all Search customers to Explore for Media Intelligence, an all-in-one experience for building multi-channel searches, refining and capturing accurate results, and briefing stakeholders with readymade reports.
All existing searches, filters, alerts, and dashboards will remain intact, making the switch as simple as possible. For more info, read the Help Center article here.
User Governance Permissions in Engage
User Governance Permissions in Engage allows customers to control their users' Engage access and permission level, at the social channel level. The new permission options are Full Access, Need Approval, View Only, No Access, and Approver. Read the Help Center Article.
New Analytics Widget (Engagement Trend by Source Type)
A new widget, Engagement Trend by Source Type, has been added to the Analytics tab in Explore. Engagement Trend by Source Type displays the number of engagements per day, broken down by each social source.
When the widget is clicked, filters for source type and date selected are applied.
Content analytics helps you determine whether there's a fit between what a journalist has recently been writing about and your key messages and campaign objectives.
How it works
New Mini-Profile for Authors Powered by Klear and Linkfluence in Communities
Clicking an author on any tab in communities will now open a new mini-profile slide out, which includes new profile and follower info, powered by Klear and Linkfluence.
Now, you can more easily identify influencer and key opinion leaders to gather a more complete picture of their social media presence and identify partnership opportunities.
Two new widgets; plus Authors tab sorting in Communities
Two new widgets have been added to Explore and Communities: Top Author Locations and Top Occupations. Both widgets infer data about authors from their Twitter bio. You can find these new widgets on the Authors tab in Explore, and the Overview tab in Communities. Both are included in CSV exports and shareable dashboards.
Also, you can now sort the Authors tab in Communities, by Followers, Following, and Tweets. How it works
Combined Search: Filter Sets and Custom Categories available as inputs
Saved Filter sets and Custom Categories are now available as selectable inputs for Combined search in Explore and Explore for MI!
When building/editing a Combined search, users will now be able to select from their saved Filter sets, as well as saved Custom Categories. They can be used in all three boolean boxes. How it works
Klear - Mark recruit questions as required
Klear offers our customers the ability to create customizable recruit forms to promote ambassador programs and help you collaborate with your clients. We are now upgrading our recruit form capabilities, and allowing you to mark specific custom questions as required.
- Make sure you get your most important questions answered
- Save time by easily sorting through respondents based on their responses
- Save time by easily screening out potential ambassadors that don’t want to submit required answers
More from Meltwater
Ever wonder what else Meltwater offers to help you with your PR and Marketing objectives? Wonder no more!
More from Meltwater enables you to find new features, apps, and tools that you don’t subscribe to yet, on your own time, from right within the platform.
Located on the Meltwater homepage next to the Product Overview tiles, More from Meltwater will automatically carousel through recommended Meltwater and partner offerings.
Introducing the Meltwater Chrome Extension
Your media monitoring companion when scanning content on the web outside of the Meltwater platform, the Meltwater Chrome Extension saves time and stitches together your media monitoring stack, establishing a central source of truth for reporting accuracy and consistency.
- Ditch the copy and paste, work faster - The Chrome Extension auto-captures the article title, journalist name, summary, image, and hyperlink, eliminating the need to manually copy and paste and work across multiple screens.
- Stitch together your media monitoring stack and establish a single source truth for reporting accuracy and consistency - The Meltwater Chrome extension works alongside your daily monitoring workflows and centralizes all tagged and added content in the Meltwater app for greater reporting accuracy and consistency.
- Make sure nothing slips through the cracks - News breaks every second. Though Meltwater captures nearly all of it, the Chrome extension gives you immediate, full confidence articles are found in Meltwater when others come looking for them.
Monitor your brand mentions, competitors, and industry trends, within the same omnichannel view.
- Save, load, and manage multiple Monitor views, allowing for more organization, customization, and collaboration, with easy view switching via a new drop-down menu.
- Introducing a more intuitive workflow for adding, and editing streams, and inputs. With new color-coded input chips, and the ability to update input options on the fly in two clicks.
- Increases inputs to 5 per stream, and increases the number of streams per monitor to 5 per view, allowing for 177% increase in inputs per single view.
New Topic Analysis tab in Explore, plus new Analytics tab widgets
Topic Analysis is an exploratory research tool that resides in a new tab in Explore designed to help you understand the underlying meaning of the topics within your results. It gives users better tools to synthesize key themes in conversations from a set of results, as well as understand the general tenor of those results.
We have also introduced new widgets on the Analytics: Total Engagement, Most Engaged Content, Top Editorial Sources, and Top Shared Links.
New DingTalk Integration
At this point, nearly all organizations use some form of collaboration tool to conduct business. Adding to our integrations arsenal, we are now introducing a DingTalk integration to receive Meltwater Alerts. Customers can now receive automated, AI-powered alerts sent directly to their dedicated DingTalk channels.
Explore Homescreen Refresh
The Explore homescreen has been refreshed to include separate tiles for each search type in Explore: Keyword search, Advanced search, Combined search, and Compare search.
Also, labels have been moved from their own column beside the saved searches table to nested under a new searchable dropdown filter menu.
New NLP Improvements in Radarly (Named Entity Recognition / Keyphrases)
The number of supported languages in Radarly for the Named Entity Recognition and the Keyphrase extraction has ben expanded! Keyphrase extraction has increased from 14 to 76 languages, and named entity recognition has increased from 11 to 20 languages.
AI-Powered Company Search in Explore
Company Search suggests and auto-generates a query comprising all relevant brand mentions, social handles, and known aliases. What does it mean for you?
- Save time, work faster - Company Search lessens the need for writing boolean, pathing you to insights faster.
- Gain a more accurate picture - Gain a more accurate picture of your brand, market, and competitors by capturing all known and relevant brand mentions.
- High-quality results for novice users - AI-powered search helps novice users arrive at high-quality search results.
State-of-the-Art Models for Assigning Sentiment and Identifying Keywords
Leveraging state-of-the-art AI models, Meltwater now provides industry-leading language coverage for Sentiment (218 languages) and Word Clouds (90 languages). Analyze key topics in more local and regional languages using our word clouds.
LinkedIn Owned Data in Explore
Explore customers with Engage can now see your owned LinkedIn posts and comments in Explore searches and dashboards! LinkedIn is now its own selection under the source type filter for Explore customers with a connected LinkedIn company page in Engage/Social Analytics.
Explore Search Improvements
We’ve been working on making improvements to our Explore search experience, by expanding and upgrading some already available features.
- expanded emoji searching
- extended punctuation and currency support
- expanded handling of apostrophes
- improved handling of Full-width/Half-width characters
- upgraded support for searches in Thai, Khmer, Lao (Laotian), and Mynamar
- wildcard performance optimizations
Advanced User Permissions
Grab control with Advanced Permissions. Advanced Permissions let you define user access across all Meltwater modules. User options include Viewer, Admin, and No Access. Reduce risk and improve governance! Learn how.
Klear Mega Summer Bundle!
- Boolean support for Influencer keyword search - find influencers that mentioned multiple keywords using AND / OR boolean operators. (Ex. Fashion AND Travel)
- Campaign list view - offering both a table view of all campaigns with columns to filter and sort by.
- Use saved templates in connect messages - use saved templates everywhere you can chat with influencers in Klear.
- New connect toolbar - the new toolbar in the connect tab of campaigns offers several new options including attach file, send tracking link, send agreement, send payment, send coupon code, and saved templates!
- Instagram Reels in Campaigns - Instagram Reels are now included in campaign data.
- New Instagram Reels Badge - in influencers’ content tab and in campaign data.
- Enhanced custom variables - expansion of current custom variables to now offer no limit to the number of variables that can be added per influencer. Additionally, all variables will be saved to your account, and whenever an influencer is added to a campaign, all of their variables will be automatically added to that new campaign. Variables are also present in broadcast messages, allowing you to add a personalized touch to mass messages!
- Manually select content for collaborators - Decide which influencer content submissions your collaborators see by manually selecting the content that collaborators will see. Then manually add each submitted content to the collaboration portal, which includes a new “Awaiting Feedback” status.
- Social channel customization in Recruit form - no longer requires Instagram, allowing users to specify which channel(s) to request influencers connect.
- Add own terms to Recruit form - add a link with your own terms and conditions when building a Recruit form, rather than using the built-in Klear Ts & Cs.
Full Instagram Reels Support in Engage
Instagram Reels data has been added to the Instagram Overview report in Social Analytics in both the Total Engagements and Engagement Breakdown widgets. There is also a new Top Reels section! Reel videos also now appear in the Instagram Benchmarking report!
Instagram Reels can now be scheduled and published directly from Engage!
Instagram Reels comments and replies also now show in Conversations and behave the same as typical Instagram posts.
TikTok Analytics Support for Social Analytics in Engage
Support for TikTok Analytics in Social Analytics! TikTok profiles can now be connected as an owned channel, and analytics are available in Social Analytics via a new TikTok Overview dashboard!
Meltwater Asset Library with New Media Uploader and Publisher Integration
Introducing the Engage Asset Library, powered by our new media uploader! A central place for storing, sharing, and managing your social media visual assets - AND the ability to add media directly to posts from either the Asset Library and/or other supported integrations via the new media uploader.
Instagram Reels Results in Explore for Social Listening
Instagram Reels data is now automatically included within Instagram results within Explore for Social Listening. This includes monitored accounts, competitors, hashtags, and owned connections (owned only for clients with Engage or standalone social analytics). Owned connections also included comments and replies on Reels.
Introducing a new Publish module in the Engage Mobile App
The Engage Mobile app has added a new tab: Publish! Expanding beyond Conversations and My Tasks, the Publish tab consists of a content calendar feed view, providing a glance into scheduled and published content. Users can edit message details including schedule time, assignments, and tags.
Export to Google Slides for all Shareable Dashboards!
Exporting to Google Slides has been added to all Shareable Dashboards! Share dashboards directly into your Google Slides instance, for quick sharing and collaboration.
Shareable dashboard and CSV exports in Communities!
Shareable dashboards have been added to Communities via Actions! All eight widgets from the Overview tab are included. A CSV download option has also been included for the Communities and Authors tabs.
New Universal Search Bar (USB)
The Universal Search Bar (USB) is a new toolbar that allows you to search for existing assets, help articles, and run ad-hoc Explore searches, straight from the homepage!
Introducing Facebook Group Analytics
A Facebook-approved application that allows you to analyze the conversations in your Facebook Groups. Intuitive Dashboards showcase key insights, offering a view of the underlying posts/comments. Offering powerful analytics, thanks to Meltwater’s Natural Language Processing and support for filtering/comparing between groups, and control over date ranges and date granularity.
Visual Analytics Searching
Visual enrichments are a major leap forward in AI-powered analytics. Visual enrichments let you gain insights about your brand in non-verbal/non-textual content posted on news, blogs, and Reddit. Visual enrichments allow users the ability to search the context of an image, rather than traditionally only text for news, blogs, and Reddit documents in Explore. Visual enrichments allow users to search for specific logos, celebrities, genders, etc, via newly dedicated boolean. We offer 11 different enrichment types. Learn how.
Upgraded Source Profiles in Media Relations
We’ve upgraded Source Profiles in Media Relations to include:
- A new look and feel, showcasing a cleaner design and more appealing layout of Source profile info, social media channels, reach, etc.
- More Twitter info: photo, bio, # of followers, Tweets, Twitter authority score, etc.
- Media Channel: includes the various media channels, ex. Paper, blog, radio, television, etc.
- More data and tabs! More data for research, divided amongst tabs: Overview and Staff, as well as Recent Articles and Recent Tweets.
- Staff tab: upgraded view into all journalists for a source, with options to search, sort, view their profile, and add to a media list.
Autocomplete for quotes, parenthesis, and brackets in the Advanced Boolean Editor
When writing boolean via the advanced boolean editor, Meltwater will now autocomplete the closing punctuation for quotations, parentheses, and brackets. What this means is that when typing a quotation mark, the closing quotation mark will automatically be applied around the word/phrase you type. Same for parentheses and brackets. Highlighting and wrapping words/blocks of text is also possible for quotation marks, parentheses, and brackets.
Two New Facebook Alerts: Breakout Post and Likely Boosted, plus Pause Alerts
We've introduced two brand new smart alerts! The Breakout Post alert analyzes your owned Facebook posts and alerts you when the engagement on one of your posts is trending higher than the average post engagement for your page over the last 7 days. The Likely Boosted Post alert analyzes monitored page Facebook posts, then predicts and alerts you when a post is likely boosted. We've also released the ability to pause alerts for all recipients.
Introducing Meltwater Communities
Communities is Meltwater's new audience discovery tool. It finds influential authors whose tweets match your query and provides insights into their demographics and interests. It offers a deep dive into audience-specific insights, allowing users to explore the individual authors and add either whole communities/subcommunities, or individuals, to an authors list to use in Explore searches for alerts, dashboards, digests, etc.
Introducing Active Display
A news and social media command center, Active Display converts your Meltwater Explore searches, along with 1st and 3rd party data, into advanced visual analytics fit for large screens inside your office. Think command centers, communal areas of the executive suite, on a sales or customer support floor, etc. Ask your account manager for more information today!
Advanced Boolean Editor Enhancements
The Advanced Boolean editor enhancements for Explore allow users to more efficiently edit boolean queries by adding support for highlighting keywords such as operators, numbers, strings, and parentheses, and separated lines for easier organization of larger, complex strings.
Owned Social Analytics now available via the Meltwater API
Introducing owned Social Analytics in the Meltwater API for Facebook and Instagram!
Fetch account-level metrics, and the top posts (with post metrics) for the owned FB & IG accounts you have connected to Meltwater. Access these features by either writing code to call our API, or by using our Tableau connector.
New Contextual Content Stream in the Earned Media Measurement dashboard
Clicking into a spike or widget within the Earned Media Measurement dashboard will now display the specific articles related to that metric via the right-side content stream. This allows you to drill into spikes and metrics to see the documents driving that trend.
Tags available as inputs for the Earned Media Measurement dashboard
Tags can now be selected as an input when selecting searches in the Earned Media Measurement dashboard! This allows for analysis of a curated set of documents you've tagged in Explore or Monitor.
Export Shareable Dashboards to PPT & PDF for Engage
Create a report from Social Analytics dashboards, allowing you to share the insights gained, outside of Meltwater, in the format of your choosing. PPT and PDF are especially exciting, as these allow you to integrate these reports into your own corporate reporting structures.
Expanded Language Detection in Explore
Automatic AI-powered language detection in Explore has been expanded to 240 languages, dialects, and variations! Easily segment and filter by more specific and regional languages, to further your business objectives and discover new markets.
Topic Search Now Available
The ability to search by topic in Explore! Topic-based categorization is available for searching in Explore. Choose from 350 topics! Topics help you get insights quicker, by making search results more relevant.
YouTube video comments
Introducing YouTube video comments in Explore results! Find sampled comments that math your keyword search from the most productive and relevant channels on YouTube. Also introducing the new replyUrl: boolean operator!
Influencer Product Gifting
Easily share product gifts with influencers as a non-monetary form of payment. Automate manual elements of the ordering process, all within Klear. In the campaign brief, curate the available gifts, the total number of gifts, and the total value of gifts, per campaign, for influencers to choose from, then automatically send their selections through Shopify for fulfillment!
Collect Multiple Networks on Recruit Forms
Customize the social network(s) on your recruit forms for clients to Sync to Klear. Choose from Instagram, YouTube, TikTok, Facebook, and Twitter!
Consolidated Search Type Navigation
The option to switch between search types (Keyword, Advanced, Combined, Compare) or convert a Keyword Search to an Advanced Search has been moved from the purple actions button to under the specific search dropdown menu. A message has been placed under the purple actions button alerting users to the change.
Collaborator Feedback; Share sales data with influencers; Add content via influencer profile in campaign; Product Gifting stock check
- The collaborators portal now allows all collaborators to see each other’s feedback via feedback threads.
- Introducing the option to share the sales information generated by each influencer’s individual coupons and tracking links, directly with each influencer, via the campaign portal!
- When manually adding posts to a campaign, you now have the option to load an entire influencer profile from the influencers already added to the campaign, and select multiple posts to add via their direct social feed, directly within Klear!
- See how many available units they have in stock per product when selecting and adding them to the gifting workflow.
Upgraded Context Rich Contact Profiles
We’ve upgraded Contact Profiles in Media Relations to include:
- A new look and feel, showcasing a cleaner design and more appealing layout of journalist contact info, social media channels, Media List presence, etc.
- More Twitter info: photo, bio, # of followers, Tweets, Twitter authority score, and more!
- More data and tabs! More data for research, divided amongst tabs: Overview and Interactions, as well as Recent Articles and Recent Tweets.
Split by Category in Compare Search
Segment multiple saved searches by one or more attributes using saved custom categories from Explore, in Compare! Save time by eliminating the need to create and save more searches, while running faster, more granular analyses. In the past, if you wished to compare Tesla, Mercedes, and BMW based on price, comfort, and performance, you created 9 searches. Now, you just need your 3 brand searches and 3 custom categories!
Meltwater Home Page Upgrade
We've upgraded the Meltwater home page to highlight the most important areas for you. Each home page order is unique to each user. Each product tile also includes direct links to specific Meltwater Academy courses, allowing you to get the insight you need faster. We've also updated the Guides and Resources section to include the most helpful resources for Meltwater users. Log in today and have a look around!
Export Explore Searches to PPT and PDF
Meltwater Explore is famous for being the only social listening product for running instant, unlimited searches. Now, you can easily export the resulting analytics from those searches into PPT and PDF exports. Export the analytics, customize what you wish, and share it internally.
Filter by Premium News Sources in Explore
When searching for news content, sometimes you need to isolate stories from premium sites. With the new Premium License filter, you can do just that! Filter down to only include news from premium sites, to find the results that matter most to you.
Klear: Influencer Management Improvements
Klear has released several updates to improve your influencer management activities! New filters and tags for organizing influencers in your campaigns. Add videos to your mood board, to increase content alignment with influencers. Create and save unlimited email templates for sending comms to your influencers.
Bulk Add Content
Add Content allows you to add any document into our system which is hosted online by its own URL address. To help you save time, you can now upload up to 50 documents at once, with the option to bulk tag, and an automatic source check against the Meltwater database.
Engagement data included in results for TikTok, Twitch, Pinterest, Weibo, Wechat, Little Red Book, and Douyin!
Engagement data will now appear on results in the content stream for TikTok, Twitch, Pinterest, Weibo, Wechat, Little Red Book, and Douyin! Engagement metrics on results provide additional context for how relevant a result might be to a search. For example, looking at all TikTok results mentioning my brand vs just results with over 1000 views, as results with over 1000 views might hold more weight, vs a TikTok with only 10 views.
Now Supporting Instagram Carousel Posts
You can now schedule and post multi-image Instagram posts within Meltwater Engage! Add up to 10 images, schedule alongside other platforms, and publish without having to go through the mobile app.
Instagram Link in Bio
Convert your Instagram followers into website visitors. When publishing to Instagram, you can generate a unique link and associate the post with an external site. 'Link in bio,' as it's known, helps you route Instagram followers to your blog, newsletter form, or a product page.
The Most Comprehensive YouTube Offering for Social Media Management!
Manage your presence on YouTube, the world’s second-largest search engine! With Meltwater's Engage solution, you can schedule and publish videos, interact with fans, and view posts and channel analytics.
Twitter Competitive Benchmarking
Compare your owned handles against those of your competitors or peers to assess overall audience growth, top performing posts, messaging effectiveness and more with the Twitter Competitive Benchmarking dashboard!
Events Type filter for Events Alerts
Pick the event types that matter to you. The Event type filter allows you to customize your Events alerts to only those most relevant to your use case. Choose from over 35 events!
Klear: Campaign Affiliate Data
Aggregate all of your affiliate metrics per influencer for a campaign! The affiliate tab has been added to the Measure section of campaigns and offers a dedicated view focused on conversions, sales, and revenue. View sales data by products sold or influencers. And even pay affiliate fees via Klear pay!
Klear: Predictive Mode Enhancement
We've made enhancements to our predictive campaign capability! View total campaign predictions for all users in a campaign, export predictive data to CSV to share with team members, and see a complete metric breakdown to understand how each number is calculated.
Earned Media Measurement dashboard available in Analyze
The Earned Media Measurement report allows you to measure and understand the drivers of earned media metrics. It consolidates the most relevant metrics and trends into a single dashboard. Share insights from the dashboard in either a PPT or PDF format!
An Industry-First In Converged Media Reporting
Your consumers and campaigns are omnichannel. Why should your reporting be any different? Our Paid, Earned, and Owned dashboard unifies omnichannel performance metrics into one easy-to-view report. Track your success and learn how channels work together to drive engagement and exposure.
Introducing Meltwater for Universities!
Universities have unique marketing and communication objectives. Meltwater for Universities helps you attribute media coverage at a department, faculty, and academic level, and track the complex interplay between research, citations, and social and news media.
New Alerts for Keeping Your Social Accounts Fresh
If you are a user of social media software, you are familiar with the stress of keeping your social media account tokens from expiring. With new email, in-app, Slack, and Microsoft Team alerts, you'll easily stay on top of your token connections and prevent any loss in data or functionality.
Klear Integrates With the World's Most Popular Ecommerce Solution
Connect Klear to your WooCommerce sites, generate and share coupons with your influencers, and measure the success of your partnerships.
Klear Integrates with Slack, Powering Faster Collaboration with Your Influencers
You can now communicate with your influencers where you spend most of your time, Slack. You'll start responding to influencers faster while keeping your team on the same page.