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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Success Stories & Case Studies | Meltwater

Monitor coverage in real time, uncover emerging trends, and prove the impact of your communications.

27,000+

1.3+ Billion

customer stories

Real impact, proven in practice

See how one platform can power every decision across PR, communications, and marketing.

Challenge

"Meltwater is more than monitoring and reporting and everything the tool offers. It's really an extension of us."

Solution

"The influencer database gives us access to writers outside of our usual contacts. We find people who cover a specific beat and will connect with the audience we're aiming for."

Meet Frisco.pdf

Summary

Frisco Conventions and Visitors Bureau (CVB) markets Frisco, Texas, as a destination for conventions, sporting events, leisure, and attractions. The city's motto is 'Texas' Rising Star,' and fittingly, Frisco is the fourth-fastest growing city in the US.

See how Meltwater allows Frisco to catch all the mentions about their attractions and events and track what's being said on social media.

Meltwater Customer Story: Frisco CVB

Texas' Rising Star

Frisco CVB

Capture all local media coverage and access reliable data

Easily create appealing dashboards and reports with customized KPIs

Quickly and efficiently share top news with school officials

"Our rep is super responsive and we have a direct line. With Cision there was no phone number and your email went into a general inbox. You never knew what would happen."

Edmonton Catholic School District.pdf

In 1888, three sisters from the order of the Faithful Companions of Jesus founded the first Catholic school in Edmonton. Today, the publicly funded Edmonton Catholic School District (ECSD) teaches more than 41,000 students in 90 schools. To monitor and manage their media coverage, they put their faith in Meltwater.

Learn how Meltwater helps the Edmonton Catholic Schools capture all local media coverage and access reliable data.

Customer Story: Meltwater x Edmonton Catholic Schools

Learning Community

Edmonton Catholic Schools

Find the best influencers using Meltwater's Social Influencer Database of over 30 million profiles

Use advanced search filters such as location, topics, and number of followers to target the perfect influencers that suit their marketing strategy

Deep dive into influencer analytics such as follower demographics, engagement rates, top content and true reach of profiles.

“The ability to efficiently search for influencers in various local markets based on our campaign requirements is extremely helpful, particularly for a regional team like ours”

“My favourite feature of the tool is the deep insights we can get about each influencer, such as follower demographics, engagement rates and true reach. It gives the team confidence in selecting the best influencers”

Meltwater Case Study_Yves Rocher SEA.pdf

Impact

Grounded on the virtues of sustainability and social awareness since its inception in 1959, global beauty brand Yves Rocher remains innovative to its commitments towards the planet and skin. 

Echoing its mission — “To give back to Nature what it offers us, day after day, for each woman’s Beauty” — the brand epitomises its commitment by only using natural ingredients in their products and sourcing for the best and eco-friendly elements.

Discover how Meltwater helps Yves Rocher overcome the influencer marketing challenges of a regional marketing team

Yves Rocher - Meltwater customer story

Building a Successful Regional Influencer Marketing Strategy in Southeast Asia

Yves Rocher

Monitor local markets and stay on top of the latest industry trends

Tap into social media conversations and connect with influencers

Acquire competitive intelligence including recent coverage and social media conversations

"What Meltwater brings to the table is a superior media outreach and monitoring solution. With a dedicated support team, we are able to ensure we are meeting our goals and metrics every time."

"With the excellent media outreach, monitoring, press release distribution, and metrics all bundled together, it just made sense to go with Meltwater."

Meet Newman-Dailey Resort Properties Inc..pdf

Newman-Dailey Resort Properties specializes in resort rentals and sales along Florida?s Northwest coast. They operate out of a city dubbed "The World's Luckiest Fishing Village," but know that success depends on hard work. Meltwater's media intelligence and communications platform helps give Newman-Dailey their
edge.

How Newman-Dailey Resort Properties uses Meltwater to monitor local markets, stay on top of industry trends and connect with influencers. Read on.

Newman-Dailey Resort Properties

Where Good Luck Meets Hard Work

"The dashboard tells me where the bulk of the mentions came from, their potential reach, and where we should try to leverage things moving forward."

Emory Goizueta Business School.pdf

Emory University's Goizueta Business School in Atlanta is famous for securing employment for its graduates. It has earned a reputation as a high-touch, high-quality MBA program where faculty and students interact easily.

Learn how Emory University Goizueta Business School uses Meltwater to automate daily searches for mentions of the school and its faculty.

Meltwater Customer Story: Emory University Goizueta Business School

Graduating with Honors

Emory University Goizueta Business School

Access more than half a million influencers representing 60,000 different skill sets

Quickly add powerful new voices to the mix, bypassing time-consuming manual research

Pinpoint distinct audiences and target them with highly relevant content

"It used to take us a great amount of time to research one influencer and their audience. With Meltwater's Social Influencers tool, the search functions make it easy to extract information—  making the decision process for who we choose to work with more reliable and efficient."

"Finding quality influencers that you can confidently say are capable of delivering eyeballs to your posts and stories is something that Meltwater excels at."

Meet Discover The Palm Beaches.pdf

Palm Beach County is the northernmost of three counties comprising the Miami metropolitan area. Famous for elegant living and expensive mansions, the county also has a more adventurous side. Discover The Palm Beaches (DTPB) is the lucky local tourism council responsible for promoting the area and its diverse attractions.

Learn how Meltwater helped The Palm Beaches access more than half a million influencers representing 60,000 different skill sets.

How Meltwater supports Discover The Palm Beaches

Kissed by the Sun: #ThePalmBeaches

Discover The Palm Beaches

Challenge:
Providing the Public with Factual and Actionable Information

"The experience with the Meltwater Team has been great, especially with Theo (Sales Manager), who has been really hands on and responsive whenever we need help. The Meltwater Help Desk has also been useful. It doesn't take more than 10 minutes for someone to respond to our query, which is very efficient."

Solution:
Refuting Misinformation with Accurate Data

MW Case Study_Code For Africa (1).pdf

Founded in October 2012, Code for Africa is a non-governmental organisation and is the continent's largest network of civic technology and data journalism labs, with teams in 22 African countries. 

Code for Africa builds digital democracy solutions that give citizens unfettered access to  factual and actionable information that empowers them to make informed decisions, and which strengthens civic engagement for improved public governance and accountability.

See how Code for Africa uses Meltwater to quickly refute fake news and misinformation and provide citizens with factual and actionable data.

Meltwater Customer Stories: Code for Africa

Code for Africa

Disseminate key industry news to enable
regional strategic decision making

Steer and participate in relevant industry
conversations

"It was extremely challenging to stay on top of the news, whether it was print or online. We needed to know what PR conversations were happening in our industry, in order to not just participate in it, but steer it whenever necessary."

“With Meltwater, Fabian has been able to capture important pieces of news, summarise them and provide us regular new summary updates — which has been really helpful to our senior management who spend a fair bit of time travelling. It’s helped us stay up-to-date on industry developments and market trends.”

2020 MyRepublic Case Study.pdf

MyRepublic provides high-speed fibre broadband services to over 220,000 subscribers across Singapore, Indonesia, Australia and New Zealand. With its uniquely scalable and centralised framework enabling the seamless delivery of layered services, MyRepublic has become a leader in the digital transformation for the telecomms sector.

Meltwater helps MyRepublic obtain bite-sized insights and track competitor and regulatory news on-the-go

Tracking Coverage and Competitor News With Agility

Better Streaming, Faster Downloads

MyRepublic

Demonstrate the impact of PR activity across the global organisation

Disseminate media and social media coverage to key internal stakeholders daily

Consolidate social media engagement content, saving time

2020 Hassell Case Study.pdf

Outcome

HASSELL is a leading international design practice with studios in Australia, China, South East Asia, the United States, and the United Kingdom. HASSELL operates across different sectors and disciplines including
architecture, interior design and landscape architecture. They have more than 80 years of experience in understanding clients and the sectors they work in to produce the best results.

Meltwater helps HASSELL track their media and social media coverage for a streamlined workflow and more efficient reporting

Tracking Media Coverage for Better Results

International Design Leader

Hassell

Manage crises more effectively by providing timely alerts

Capture a greater percentage of media mentions

Create reliable reports with detailed metrics in minutes

"Hootsuite didn't allow us to capture some of the most relevant mentions in Facebook, and we worried
about that a lot. Reputation management depends on knowing everything people are saying."

"With Meltwater, I no longer have to double-check our results outside of the social listening platform in order to confirm that our clients are covered. I sleep much better."

Meet Brote.pdf

Brote is a digital marketing agency headquartered in northern Argentina. They offer their Latin American clients strategic and creative communication solutions that have the potential to make a global impact. Meltwater's media intelligence platform helps them monitor brand mentions and manage client reputation.

Meltwater helps Brote respond quickly in times of crisis with facts in hand by automating their media monitoring to let nothing slip past.

Brote - Meltwater customer story

Reputation Managers

Brote

Execute complex searches to acquire rich, dynamic content

"We'll receive a request for trends in Baluchistan. This is complex data, so we'll key in our search phrases and do deeper analysis as needed."

Fund For Peace.pdf

The Fund for Peace (FFP) is an independent research and educational nonprofit working to prevent violent conflict and promote sustainable security. Their annual ranking of 177 countries, the Fragile States Index, is published by Foreign Policy magazine and respected by governments worldwide. The FFP relies on Meltwater to help analyze data and create the Index.

Meltwater helps Fund For Peace research dynamic topics globally and monitor trends to meet the needs of clients in real-time.

Fund For Peace - Meltwater customer story

Giving Peace a Chance

Fund For Peace

"The platform's ability to quickly translate keywords into insights helps my team with faster turn around times. For example, we are able to generate automated reports as samples through the Meltwater platform. The reports showcase utility of media monitoring and such insights further support converting prospects into clients."

MW Case_Kushal Research_IN.pdf

Kushal Research specializes in media research, providing its clients with custom high quality reporting solutions. They help businesses and organizations gain critical insights from print, online, broadcast and social media through their media monitoring and measurement offering. They specialize in tracking potential issues and monitoring crisis situations.

Read this customer story to learn how the Meltwater Media Intelligence Suite supports Kushal Research with attracting new customers.

Meltwater Customer Stories: Kushal Research

How Kushal Research boosted productivity with automated reporting

Kushal Research

Generate all manner of useful, real-time reports, on demand

Make informed decisions that improved business outcomes

Monitor customer sentiment around its lifestyle malls

Meet Megaworld Corporation

The problem we had was that we were working with an agency that was operating a third-party product for us, in order to access that information. It made turnaround times really slow, so we couldn’t be reactive.

The challenge Megaworld Corporation faced

SEA_Mega World_Case Study.pdf

The solution Meltwater provided to Megaworld Corporation

Megaworld was looking for a powerful communications tool that allowed it to monitor and understand customer sentiment, plan, and be reactive in real time, 24 hours a day, seven days a week.

Megaworld was looking for a powerful communications tool to monitor and understand customer sentiment, plan, and be reactive in real-time.

Megaworld Corporation — Meltwater Customer Story

As one of the largest real estate companies in the Philippines, managing developments as diverse as lifestyle malls, hotels, residential apartments and the largest footprint for offices in the Philippines, Megaworld Corporation needs to keep a close eye on a wide variety of customers and competitors in order to stay ahead.

Megaworld Corporation

"From the outset, we were able to track news and social media coverage to determine which channels were most effective
for a medium-sized university on the UK's south coast, which is an area full with a number of similarly-structured higher
education organizations".

MW Case Study Template 2020- The University of Chichester-2.pdf

The University of Chichester is a publicly-funded organization in West Sussex, England, founded in 1839. With 1,000 staff members and 5,000 students, the University's educators provide a focused and continuous commitment to their students. With 14 departments, they span an array of subjects but specialize in humanities, sport, musical theater, and education in a continuous bid to live by its thoughtful motto "by teaching, we learn".

Read this case study to learn how the Meltwater Platform helped The University of Chichester increase editorial mentions by +4000%.

Meltwater Customer Stories: The University of Chichester

How University of Chichester engages with students on a national and global level

The University of Chichester

Get real-time insights and data so they can act quickly to create content, address concerns, or even build a new strategy around it.

Provide support with our customer solutions team who are constantly available to help troubleshoot problems.

Have a robust sentiment analysis for the brands they work with our wide coverage of data when it comes to sentiment tracking.

Meet MBCS

"Meltwater gives us an opportunity to extract deeper insights from our target audience."

Challenges that MBCS faced previously

SEA_MBCS_Case Study_Revised.pdf

What MBCS loves about Meltwater

MBCS is part of the highly respected IPG Mediabrands global group of media and marketing companies. With beginnings from 2009, the agency is focused on creating content strategies for Mediabrands’ existing clients in three main categories: branded content for media partners, digital content that drives performance and engagement, and long- and short-form branded original content.

Learn how we provide Mediabrands Content Studio (MBCS) real-time data and insights to create compelling content that will deliver for their customers.

Mediabrands Content Studio — Meltwater Customer Story

As a business focused on creating content strategies for clients across a range of global markets, Mediabrands Content Studio (MBCS) relies on data and insights to create compelling content that will deliver for its customers.

Mediabrands Content Studio

Understand historical and real-time insights

"Meltwater is at the root of our content marketing tree. The insights pulled through the media monitoring tool help us build the basis for our content, email and social media strategies. Different audiences require different content, for example landing pages, calls to action and nurture flows. Meltwater enables us to build customer personas more effectively so that we can facilitate those different types of conversations depending on where the customer is in the buyer cycle."

MW Case Study - Yogurt Top Marketing.pdf

Yogurt Top Marketing is a multi-disciplined digital marketing agency focused on delivering a customer-centric service that's driven by results. The diversity of Yogurt Top Marketing's skill set allows them to be able to cover all digital marketing and communication needs, from social media account management, website design and development, brand management, digital PR, SEO & PPC, digital design, email marketing and comprehensive digital marketing strategies.

Read this case study to learn how the Meltwater Media Intelligence Platform supports Yogurt Top Marketing with crafting relevant content.

Customer Stories: Yogurt Top Marketing

Yogurt Top Marketing

"Meltwater API helps Kommunal combine external data with data from their own website and deliver a situation snapshot in real time"

Meltwater's API allows media intelligence data to be used alongside other business systems. This means that companies can integrate valuable Meltwater real-time insights with their own platforms alongside various other datasets. Ruth, the advertising agency, uses Meltwater media monitoring to stay abreast of their competition and the industry. When the agency developed a campaign for Kommunal (Swedish Municipal Workers' Union), dubbed "Kommunal wakes", they realised that they needed a solution that was able to combine internal data with external insights, so they turned to Meltwater. Using Meltwater API, they have now developed a solution that, among other things, scans social media to measure satisfaction among Kommunal's members.

Advertising agency, Ruth, uses Meltwater API connections to analyze multiple datasets in real-time, providing in-depth insights to their clients.

Meltwater customer story: Ruth

Ruth

Generate meaningful reports for clients and management

Deep dive into reliable, real-time data to inform content and strategies

Work more efficiently and effectively than ever before

Track and monitor campaigns and social media sentiment

Meet TALI

We now get real-time insights and data, so we can act on it quickly by creating content, addressing concerns, or even building a new strategy around it.

The challenge TALI faced

SEA_TALI_Case Study_Final.pdf

The solution Meltwater provided to TALI

As a marketing agency working with some of the coolest and most beloved brands in the Philippines like Dickies and Vans, Digital Innovators, Inc (also known as TALI) needs to be across the zeitgeist. Knowing what the public thinks, feels, and wants is crucial to TALI being able to create effective campaigns and content for their clients.

Digital Innovators Inc needed a tool that would give them the real-time insights they needed to provide the exceptional service their clients expect.

TALI — Meltwater Customer Story

Needed a communications tool that would give them the kind of real-time insights they needed to provide the exceptional service their clients expect.

TALI

Understand social sentiment of the brands and its services

Respond quickly to customer issues and concerns

Ensure the entire marketing team has visibility on every issue

Get visibility on its social media mentions

Meet Setel

The automatic integration of Meltwater's social listening into Slack has really helped us close the gap in terms of our customer response times.

Challenges that Setel faced previously

SEA_Setel Case Study_Final.pdf

The solution that Meltwater had provided Setel

But with thousands of regular customers and millions of users of its app every single day, Setel needed to know what was being said about its product and service offerings by users, so it could respond quickly.

Learn how Meltwater helps Setel to know what is being said about its product and service offerings by users so that it can respond quickly.

Setel — Meltwater Customer Story

Since it began revolutionising the way Malaysians pay for everything from fuel and parking to motor insurance in 2018, Setel has become an everyday part of life for many people.

Setel

Streamline information gathering and reduce noise

KidsAndCars.org is a national nonprofit dedicated to protecting children in and around motor vehicles. Their advocacy has led to legislative advances in power windows and trunk latches, resulting in fewer accidental children deaths. They use Meltwater for media monitoring, data collection, and in their fundraising efforts.

KidsAndCars uses Meltwater to manage high volumes of information, find influencers, and share data to prove campaign ROI.

Case Stories