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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Success Stories & Case Studies | Meltwater

Monitor coverage in real time, uncover emerging trends, and prove the impact of your communications.

27,000+

1.3+ Billion

customer stories

Real impact, proven in practice

See how one platform can power every decision across PR, communications, and marketing.

Challenge

"What you put out from a PR point of view needs to be tracked and measured. Before Meltwater, we were using a competitor but found that is was time to move into a more digital operating company. Now, with Meltwater, we are able to get accurate publicity reports, gain valuable trends and competitor insights, and easily access customised PR reports as and when needed."

Solution

MW Case Study_Peermond_ZA.pdf

Summary

Peermont Hotels, Casinos and Resorts is an award-winning hospitality and entertainment company operating 12 properties located across South Africa and Botswana. Renowned for its excellence in design, development, ownership and operation of multi-faceted hospitality and gaming facilities, guests partake in fine dining, relaxing hotel stays, exciting casino action or soothing spa treatments— offered in unique safe and secure, themed settings.

Read this case study to learn how the Meltwater Media Intelligence Suite supports Peermont with gaining valuable competitor insights and more.

Meltwater Customer Stories: Peermont

Peermont

"Meltwater helps us with media monitoring and their influencer tool gives us the possibility to take a far more data-driven approach to PR, which is a determining factor for an international company such as Saxo Bank."

A Global Solution

Saxo Bank is a leading fintech and regtech specialist who provides traders, investors and partners with access to FX, CFDs, stocks, options, and more from a single account.

Read this case study to learn how the Meltwater Media Intelligence software supports Saxo Bank with data-driven decision-making.

Meltwater customer stories: Saxo Bank

Saxo Bank

Understand public perception at all times by tracking brand mentions across traditional and social channels

Track campaign progress as well as key industry topics and report on them via shareable dashboards

Counter any potentially damaging narratives before they spin out of control

"There are important stories you become aware of that interest you. Having a platform that allows you to follow every development is vital."

"Meltwater is fundamental to our success. It plays a key role in helping us respond to inaccurate or incomplete information before it acquires traction with the public."

Meet Santander Rio-2.pdf

Serving 3.5 million customers and more than a quarter million businesses, Santander Río is Argentina's largest private bank, with headquarters in Buenos Aires. They began using Meltwater's media intelligence platform
to better understand the communities they serve —  and get closer to them.

Read this case study to learn how the Meltwater Media Intelligence software helps Santander Río Bank formulate and execute long-term media strategies.

Santander Rio Bank - Meltwater customer story

In Touch with Their Community

Santander Rio Bank

"Meltwater Engage gives us an overview of all our Facebook pages from the same platform.”

Block Watne builds roughly 1,000 new homes a year. All project development, sales and construction are performed in-house by their employees. With 18 district offices in Norway, they have good insight into various local market conditions.

Read this customer story to find out how Meltwater supports Block Watne with an All-in-one Social Media Management solution and real-time analytics.

Meltwater customer stories: Block Watne

Block Watne

Increase Awareness, Engagement and Support

"Working first with Dominique and now Joelle, we love that the team is always available and so helpful. After committing to weekly meetings and prioritizing making the most of the system, we realized how easy it is to use. Today, it has far exceeded my expectations. We now have a way to get out there so that the public can see and support the initiatives. The result is more campaigns being funded and an overall greater positive impact on the communities of South Africa! I would recommend Meltwater in a heart-beat.!

MW Case Study_Backabuddy_ZA.pdf

Backabuddy was founded in 2007 by Allan John Elrick Beuthin, who after years of working for a stockbroker and banker, dedicated the rest of his life to assisting charities and individual causes that are close to people's hearts. Bringing his experience and business skills, Beuthin led Backabuddy to reach the R21million raised mark, shortly before his sudden passing in 2015. Soon after, BackaBuddy was bought by Patrick Schofield, co-founder of Thundafund, South Africa's leading online crowdfunding platform. Schofield saw the potential in acquiring BackaBuddy and growing it into a platform that can continue to encourage individual philanthropy and peer to peer giving.

Read this customer story to discover how Meltwater supports Backabuddy with increasing brand awarenesss and engagement, and building relationships.

Meltwater Customer Stories: Backabuddy

Backabuddy

Listening to be informed of all relevant news

A user-friendly solution for streamlining PR processes

"The influence ranking system is the best we've seen in the industry. It truly excels when it comes to drilling down into the content for context; for example, seeing past conversations. Through looking at past conversational history, we can see if an influencer has changed their opinion of us, is consistent in their comments and the timeframe between engagements. This makes my job a whole lot easier when it comes to making sense of current and past relationships from an influencer collaboration perspective."

MW Case Study Dance4Life_NL_ENG.pdf

Dance4Life works together with young people in the Netherlands and all over the world to combat the biggest health risk that young people are exposed to - unprotected sex. They do so through their international teaching program which is aimed at self-confidence, learning skills and, ultimately, making the right choices. Dance4Life empowers young people, providing them with the knowledge, skills and confidence they need to protect their health and promote safe sexual choices.

Read this customer story to find out how Meltwater supports Dance4Life with global reach for global issues, and being informed of all relevant news.

Meltwater Customer Stories: Dance4Life

Dance4Life

Media Monitoring & PR Management

“Meltwater helps us find relevant market information, which in turn,  informs our strategic decision making. Taking a data-driven approach has a positive impact on our work and performance. Meltwater tools are simple and easy to use. As a partner, Meltwater always follows up with our use of the tools and provides us with good and useful tips for how we can take advantage of the products even more.”

Blueye Robotics is a technology company established by four entrepreneurs in 2015. The idea and the vision behind the company is based on a desire to make the sea available to more people.

Read this customer story to find out how Meltwater supports Blueye Robotics with PR outreach, media monitoring, and identifying relevant influencers.

Meltwater Customer Stories: Blueye Robotics

Blueye Robotics

Situation: In November 2020, Chobani Australia was preparing to launch its biggest influencer campaign to date with the goal of engaging 500 unpaid social media influencers for their Chobani
Activewear Campaign.

Solution: By leveraging access to the unique analytics built into Meltwater Klear, Chobani was able to identify, engage and monitor authentic brand partners for their influencer campaign.

Impact: By housing all campaign materials in one platform, Chobani experienced improved
efficiency, alongside consistent and quality messaging in influencer content.

While reach and engagement metrics were important measures for this campaign, it was vital to ensure we achieved consistent messaging across our influencer network, which Meltwater enabled us to do at scale.

Chobani-Customer-Story.pdf

Impact

Chobani was founded on the belief that people have great taste; they just need great
options. It is this belief that brought Chobani to Australia in 2011 - home to a nation of
people passionate about food and some of the best milk in the world.

Discover how Meltwater Klear enables Chobani Australia to optimise their influencer marketing strategy.

Chobani - Meltwater Customer Story

Scaling Influencer Marketing to Its Full Potential

Chobani

Create quality content for the tech ecosystem

Identify and engage qualified journalists

"My favourite feature is the morning report. In one glance I can see all our mentions in the media and can use different Meltwater dashboards to analyse the quality, potential reach and value of our media coverage."

MW Case Study Beco Capital.pdf

BECO Capital is the leading Venture Capital in MENA. BECO Capital aims to support the technology revolution in MENA through investing in smart, early stage internet and mobile companies in the region, founded by amazing entrepreneurs that are creating solutions that solve large regional problems.

Read this customer story to find out how Meltwater supports Beco Capital with creating quality content for the tech ecosystem & tracking media coverage.

Meltwater Customer Stories: Beco Capital

Beco Capital

"Being able to keep up with the latest public documents from state-, regional- and municipal agencies in Denmark, who are among our primary stakeholders as a publicly-owned business development organisation, provides us a good foundation to perform our most important task - namely to promote business development for the benefit of the entire society."

All-in-one Platform

Copenhagen Business Hub is a public organisation owned by the 29 municipalities in the Capital Region of Denmark. The organisation takes part in promoting and supporting Danish businesses through impartial, specialised guidance tailored to specific needs and challenges. To do this effectively, Copenhagen Business Hub needs to have a constant eye on what is going on in the market.

Read this customer story to find out how Meltwater supports the Copenhagen Business Hub with keeping up with industry developments.

Meltwater Customer Stories: Copenhagen Business Hub

Copenhagen Business Hub

"The greatest value Meltwater brings is that the service helps us maintain an overview. I can go into the tool whenever I want and see how exposure looks across editorial and social media, as well as what subjects are driving the conversations."

Cramo uses Meltwater's global media intelligence solution to monitor their own brand and their competitors across both online media and social media. Every month they then receive a detailed report that provides them with a clear overview of their performance in various markets.

Read this customer story to find out how Meltwater helps Cramo monitor specific subject areas, their own brand, competitors, and the industry.

Meltwater customer story: Cramo

Cramo

"Having unlimited searches was great as we could track all our key messages and see which resonated best with the audience. This allows us to focus better and plan campaigns that will the press and our audience want to engage with."

MW Case Study -Fashion revolution.pdf

Fashion Revolution was founded in 2013 in the wake of the Rana Plaza clothes factory disaster where 1,134 tragically lost their lives. They believe that fashion can be made in a safe, clean and beautiful way, where creativity, quality, the environment and people are valued equally. The movement brings people from all over the world together to use the power of fashion to change the story for the people who make the world's clothes and accessories. With the movement targeting the entire population, Fashion Revolution's message has the ability to truly shake up the fashion industry.

Read this customer story to find out how Meltwater supports Fashion Revolution with data-driven decision-making by spotting audience trends and patterns.

Meltwater Customer Stories: Fashion revolution

Fashion Revolution

Monitor their brand and industry-related topics to stay on top of the latest developments

Analyze feedback to improve their courses
and drive awareness and engagement

Establish themselves as thought leaders by promoting best practices in their field

"We offer short courses aimed at farmers and really anybody that works with phytosanitary products. Meltwater provides the insights we need— about our audiences and our campaigns to continually elevate our message."

"We especially like the ability to monitor people's comments on the courses over social media. Meltwater's daily reports offer us great visibility."

Meet CropLife Latin America.pdf

CropLife Latin America is an international trade organization serving the crop science industry. Their investments in R&D help farmers boost growing efficiencies and food yields. Members include Bayer and Syngenta. Promoting awareness and education play critical rolls in their success. That's where Meltwater comes in.

How CropLife Latin America uses Meltwater to monitor its brand and industry-related topics to stay on top of the latest developments. Read on.

CropLife Latin America

Providing Food for Thought

Monitor company mentions and stay on top of global trends in emerging markets

Identify top-tier, international journalists and setup interviews for visible
CEO in specific countries

Distribute SEC compliant wire releases and pitch product launches directly to targeted journalists

U.S. Global Investors.pdf

U.S. Global Investors, Inc., is an investment manager focused on mutual and exchange trade funds, based in San Antonio, TX. With a legacy of expertise in gold and precious metals, they have recently branched out into emerging markets and natural resources. Known for launching first-of-their-kind investment products in developing markets, they also launched their first ETF (JETS) last year.

How U.S. Global Investors use Meltwater to gather details of relevant reporters and distribute press releases. Read on and learn how they boosted PR ROI.

U.S. Global Investors, Inc.

Discovering Emerging Opportunities

Comprehensively manage all social accounts anywhere, anytime

Share important articles with employees using an automated internal newsfeed

Generate detailed reports directly from the platform

The Challenge

"We were using a different service for email alerts and Meltwater for monitoring, but when we saw what the new platform could do, we combined all of our usage on Meltwater."

"The mobile app is awesome. If I need to schedule a post I don't always hop on my computer. I can just do it from my phone."

FCT.pdf

FCT provides title insurance, default solutions, and other real estate-related services to thousands of lenders and legal professionals under the slogan "Experience Excellence." They rely on the Meltwater mobile app to engage with customers through social media and to stay ahead of industry news and developments while on the go.

Learn how Meltwater helps the FCT comprehensively manage all social accounts anywhere, anytime, and generate detailed reports.

Customer Story: Meltwater x FCT

Experiencing Excellence

Monitor individual mentions country by country to gauge the impact of local actions

Generate detailed reports within very specific time frames on highly relevant issues

Acquire a more nuanced understanding of Latin America's vast media landscape

"The Meltwater platform provides us with first-hand analysis of a huge base of online sources, on-demand."

"Meltwater is great for generating reports about media hits within very specific time frames and about very specific topics relevant to us. Being able to zero in on results helps us focus our resources on where they'll yield the best results. The insights we've gathered from the platform continue to point the way to new avenues for getting our message out."

Meet Plan International Latin America.pdf

Plan International is a non-governmental advocate for children's rights and girls' equality in 76 countries, including 12 in Latin America and the Caribbean. They reached 34.2 million children through their work in 2018. Meltwater provides the Latin American offices with media monitoring, a social platform, and analytics.

Meltwater helps Plan International frame the conversation in Latin America about girls' human rights.

Plan International - Meltwater customer story

Girls Take Center Stage

Plan International

Keep track of story developments
over time through retroactive media
monitoring

Proactively keep the executive team informed, easily producing a daily newsletter

Surpass expectations by closely partnering with the communications team

"We wanted to 'democratize' our information and disseminate it in a simple way so our entire operation could be more agile."

"We schedule the newsletter to hit our executives' inbox at 8 a.m. so they can start every day informed of important topics and all be on the same page."

Meet Acciona Brazil.pdf

Acciona's origins can be traced back to 1931and the construction of Spanish railroads. Today, the company is active in more than 40 countries and is a major force in renewable energy, infrastructure, and water. Active in Brazil for 20 years, the company relies on Meltwater for reputation management.

Meltwater helps Acciona closely monitor local and regional developments impacting business which helps executives formulate strategy.

Acciona - Meltwater customer story

Acting to Ensure Our Future

Acciona

Edit broadcast clips with precision and share them directly from the platform

Assess whether they're generating sufficient coverage to reach their financial goals

Create real-time reports in minutes, not hours, and include more meaningful content

"Onboarding with Meltwater was great. Getting a feel for the platform and functionality progressed very smoothly and quickly."

"Meltwater helps us manage our community on our social channels, by showing us what's being shared and where we're being talked about the most."

Meet Union Gospel Mission.pdf

Since their founding between the depths of the Depression and the onset of world war, Union Gospel Mission has been "feeding hope and changing lives." Today this means helping people in greater Vancouver overcome poverty, homelessness, and addiction. Meltwater helps UGM plug into conversations that further their mission.

Meltwater helps Union Gospel Mission track, edit, and share broadcast media hits directly from the Meltwater platform.

Union Gospel Mission - Meltwater customer story

Paying It Forward for 80 Years

Union Gospel Mission

Monitor traditional and social channels to ensure accurate, up-to-date information

Measure and report on major crises and work to mitigate any negative impacts

Identify and target influential sources writing about aviation and air travel

"At the end of the day, it's our responsibility that flight communications work on behalf of our customers, and Meltwater is the key to this."

"Monitoring is both a thermometer and a guide. It alerts us to customer sentiment, guides our actions, and introduces us to valuable new media resources."

Meet Air France KLM.pdf

Air France is one of the world's preeminent airlines and has been flying to and from Chile for more than 80 years. Chile's weather, topography, and culture often create operational challenges that require informed crisis management. Air France Chile relies on Meltwater's media communications platform to help achieve this.

Read this customer story to understand how Meltwater helps Air France go beyond media mentions to understand audiences and industry trends.

Air France - Chile - Meltwater customer story

Navigating in Heavy Weather

Air France

Be alerted to any events requiring an immediate response

Monitor and measure media volume and sentiment

Uncover trends over time and fine tune their message

"Our current ad campaign Frontiers promotes inclusion. We want to be seen as a bridge and a means of uniting people. Timely media alerts are essential for this. Meltwater's database allows us to download all national and international mentions. We can capture and review everything."

Meet Aeromexico.pdf

Aeromexico is a worldwide airline, with service in 3 continents and 93 global destinations. Reputation management and timely responses are vital to their efforts to add and satisfy more customers. In achieving these goals, Aeromexico relies on Meltwater for media monitoring and alerts.

Customer Story: Read this case study to learn how Meltwater helps Aeromexico measure volume and sentiment to guide strategy.

Aeromexico - Meltwater customer story

High Flier

Aeromexico

"We use Meltwater's media reports to obtain an in-depth understanding of our media exposure. We can, therefore, work more strategically to increase our press initiative"

Reporting Global Presence

Associated Danish Ports (ADP) is a limited company that owns and operates the Port of Fredericia, the Port of Nyborg and the Port of Middelfart. The central location of the three ports makes them important junctions and links between Denmark and the rest of Europe.

Read this customer story to learn how Meltwater supports ADP - Associated Danish Ports with data-driven decision-making and in-depth reporting.

Meltwater Customer Stories: ADP - Associated Danish Ports

ADP - Associated Danish Ports

Build content that resonates and educates

"By analysing metrics such as trending  themes and sentiment, we can see which companies are for or against the new legislation. Insights found are vital when building educational campaigns that resonate with our audience. We monitor the press to see whether new companies are opening up locally and target them. We also track for keywords around skill shortages and sectors in demand; this type of information is very useful for our Business Development Team when developing relationships."

MW Case Study - ACT.pdf

Established in 1988, ACT provides an extensive and bespoke list of fully-funded training programs and qualifications. From traineeships, apprenticeship and higher apprenticeships across 30 different sectors, to employability training and short commercial courses, ACT pride themselves on having something for everyone.

Customer Story: Read this case study to learn how Meltwater supports ACT with defending its leading market position.

Meltwater Customer Stories: ACT

Get a good overview of threats and opportunities

Keep an eye on the competition through competitive intelligence

"Meltwater is most certainly a tool to invest in for those wanting a clear grasp of the outcomes of their communication work"

A new city is emerging halfway between Stockholm and Uppsala, around Arlanda - Airport City Stockholm. Airport City Stockholm was created from a vision of having a living city that's more closely integrated with its surrounding area. Proximity to Stockholm Arlanda Airport, rail networks and the motorway creates opportunities for communities to come closer together. Meltwater's competitive intelligence and reporting helps Airport City Stockholm to stay up to date with regards to what's being said about the new city in both editorial news and social media. The reports Airport City Stockholm receives from Meltwater help them to easily follow-up on opportunities and understand where they have been successful in their communication efforts.

Read this customer story to learn how Meltwater supports Airport City Stockholm with measuring ROI and performing media analyses.

Customer Stories