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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Stories — Meltwater

Get comprehensive, real time media monitoring and competitive insights

Hyper-target contacts in the media by filters other than beat only

Stay on top of key developments from anywhere using the mobile app

Challenge

"Meltwater is the leader in that core capacity that we need, which is the ability to hyper-target those members in the media that are talking about the conversation in real time."

Solution

"I love the way the mobile app gives me updates and proactively tells me I have x number of stories about my brand waiting. It captures everything."

Meet Keller Williams Realty.pdf

Summary

CareerBliss ranks them one of the "happiest companies to work for," but make no mistake— Keller Williams Realty is results-oriented. In 35 years they've become the largest real estate franchise in the US in terms of sales volume, number of agents, and units sold. Meltwater provides them with the latest media intelligence.

Meltwater helps Keller Williams Realty connect with leading reporters and customize their pitch according to the latest industry developments.

Keller Williams Realty - Meltwater customer story

Change Agents

Keller Williams Realty

Keep track of story developments
over time through retroactive media
monitoring

Proactively keep the executive team informed, easily producing a daily newsletter

Surpass expectations by closely partnering with the communications team

"We wanted to 'democratize' our information and disseminate it in a simple way so our entire operation could be more agile."

"We schedule the newsletter to hit our executives' inbox at 8 a.m. so they can start every day informed of important topics and all be on the same page."

Meet Acciona Brazil.pdf

Acciona's origins can be traced back to 1931and the construction of Spanish railroads. Today, the company is active in more than 40 countries and is a major force in renewable energy, infrastructure, and water. Active in Brazil for 20 years, the company relies on Meltwater for reputation management.

Meltwater helps Acciona closely monitor local and regional developments impacting business which helps executives formulate strategy.

Acciona - Meltwater customer story

Acting to Ensure Our Future

Acciona

Streamline and personalize the pitch process

Measure their impact via media mentions and news features

Search for Common Ground.pdf

Search for Common Ground (SFCG) is a non-governmental organization (NGO) that seeks to transform conflict into cooperative action. Operating primarily in the Middle East, sub-Saharan Africa, and Asia and employing approximately 700 people, SFCG uses Meltwater for press outreach, email blasts, and analytics that help measure the effectiveness of their efforts.

Meltwater helps Search for Common Ground significantly increase news features in both small and large news and media outlets.

Search for Common Ground - Meltwater customer story

Life Savers

Search for Common Ground

Edit broadcast clips with precision and share them directly from the platform

Assess whether they're generating sufficient coverage to reach their financial goals

Create real-time reports in minutes, not hours, and include more meaningful content

"Onboarding with Meltwater was great. Getting a feel for the platform and functionality progressed very smoothly and quickly."

"Meltwater helps us manage our community on our social channels, by showing us what's being shared and where we're being talked about the most."

Meet Union Gospel Mission.pdf

Since their founding between the depths of the Depression and the onset of world war, Union Gospel Mission has been "feeding hope and changing lives." Today this means helping people in greater Vancouver overcome poverty, homelessness, and addiction. Meltwater helps UGM plug into conversations that further their mission.

Meltwater helps Union Gospel Mission track, edit, and share broadcast media hits directly from the Meltwater platform.

Union Gospel Mission - Meltwater customer story

Paying It Forward for 80 Years

Union Gospel Mission

Build a reputation as a force for positive change by gathering and sharing data

Get the jump on any potential crisis with timely alerts and superior monitoring

Take the pulse of Brazilians using social listening solutions and sentiment analysis

"Before Meltwater, we had to gather all the information needed for our research projects manually. This didn't leave us enough time to strategize and optimize our efforts."

"Education is fundamental to the development of our country. Our communication strategies now work around
the insights provided by Meltwater."

Todos pela Educação  (1).pdf

Todos pela Educação, also known as All for Education, is a nonpartisan nonprofit working to guarantee all Brazilians a quality basic education by 2022. Founded in 2006, it comprises 32 distinct organizations and many diverse sectors of Brazilian society. Meltwater is a key resource in their research and media communication efforts.

Meltwater helps Todos pela Educação gather and share data with others to lead education reform in Brazil.

Todos pela Educação - Meltwater customer story

Going All-In on Education

Todos pela Educação (All for Education)

Gain a Better Understanding of Brand Perception

Better Response Time to Feedback and Complaints

"With Meltwater, we are able to track when we're mentioned in the news or on social media and understand what it means for us, gain real-time customer feeback and implement it swiftly, and obtain a better understanding of the brand image online. The Meltwater solution has helped us overcome all of our previous challenges - I would definitely recommend it."

MW Case_AGS Transact Technologies_IN.pdf

AGS Transact Technologies is one of India's leading providers of end-to-end cash and digital payment solutions and automation technology. The company provides customized products and services comprising ATM outsourcing and cash management, as well as online payment systems including payment provider for merchants, transaction processing services and mobile wallets. Founded in 2002, today AGS Transact Technologies is operating in 2,200 cities having reached over 235,000 consumer touch points across India and South East Asia.

How Meltwater supports AGS Transact Technologies with gaining a better understanding of brand perception.

Meltwater Customer Stories: AGS Transact Technologies

AGS Transact Technologies

"Everyone is talking about how data is the new gold. Meltwater provides us with data that our customers demand and that is clearly valuable to us"

MW Case Study Template 2020- Graviz Telescope.pdf

Graviz Telescope is an AI platform developed by the company Graviz Labs. The platform uses smart algorithms to analyze the market's perceptions of brands and then gives investment recommendations based on insights. To do this, Graviz Telescope leverages historical and real-time data provided by Meltwater, made possible through our open API
solution.

How Meltwater AP supports Graviz Telescope connect the dots and break down silos between data types.

Meltwater Customer Stories: Graviz Telescope

Graviz Telescope

Identify The Relevant Journalists And Social Influencers

Monitor The Take-Up of Press Outreach Efforts

"Meltwater has exceeded my expectations. It was so easy to get started with Meltwater as the tool is very intuitive and the Meltwater Team and demo videos are great. We've been able to monitor the conversations happening out there and leverage other sources of relevant content, as well as report our progress to stakeholders. We're looking forward to spending more time exploring the other tools that Meltwater has to offer."

MW Case Study_TheWarriorProject_ZA (2).pdf

TheWarrior Project is a social justice Non-Profit-Organisation (NPO), launched by local, philanthropic founders, that work to address the urgent needs of gender-based violence and domestic abuse in South Africa. The online, web-based service provides a free legal helpline as well as links to the police, counseling services and a list of shelters for South African women.

How Meltwater supports The Warrior Project with increasing media exposure and measuring the impact of PR efforts.

Meltwater Customer Stories: The Warrior Project

The Warrior Project

Keep up with industry trends and news, and gain additional insights from local and global media coverage

Demonstrate the results and impact of PR
activity with clients via dashboards reports

Conduct better local customer support and
consultancy

"We have found the Meltwater platform to be useful for our existing clients and potential clients when researching their media presence."

2020 Polkadot Communications Case Study.pdf

Polkadot Communications offers a breadth of services that fall under the communications umbrella. Whether you’re after a bespoke PR Agency, a Communications Agency, a Social Media Agency, an SEO Agency, or an Event Management Agency – Polkadot Communications is a one-stop-shop consultancy that tailors the marketing strategy to the individual client’s needs.

Meltwater provides Polkadot Communications with access to global coverage and benchmark reporting against competitors

Robust Reporting and Real-Time Analytics

Real-time coverage reporting, analysis and insights

Polkadot Communications

Disseminate key industry news to enable
regional strategic decision making

Steer and participate in relevant industry
conversations

"It was extremely challenging to stay on top of the news, whether it was print or online. We needed to know what PR conversations were happening in our industry, in order to not just participate in it, but steer it whenever necessary."

“With Meltwater, Fabian has been able to capture important pieces of news, summarise them and provide us regular new summary updates — which has been really helpful to our senior management who spend a fair bit of time travelling. It’s helped us stay up-to-date on industry developments and market trends.”

2020 MyRepublic Case Study.pdf

MyRepublic provides high-speed fibre broadband services to over 220,000 subscribers across Singapore, Indonesia, Australia and New Zealand. With its uniquely scalable and centralised framework enabling the seamless delivery of layered services, MyRepublic has become a leader in the digital transformation for the telecomms sector.

Meltwater helps MyRepublic obtain bite-sized insights and track competitor and regulatory news on-the-go

Tracking Coverage and Competitor News With Agility

Better Streaming, Faster Downloads

MyRepublic

Monitor local and global coverage comprehensively

Understand conversations happening in
Mainland China

Report on Marketing Campaigns to show
direct ROI

“Our team is able to do more precise reporting on our Marketing efforts. Using Meltwater’s dashboard reports, we were able to run a pre, during and post analysis of the launch.”

2020 Madame Tussauds Case Study.pdf

Outcome

As part of the worldwide tourist attraction phenomenon Madame Tussauds, the Hong Kong location was the first in Asia, expanding to Shanghai and Bangkok in later years. With close to 100 waxworks, Hong Kong’s site sits atop the world famous Victoria Peak overlooking the city’s skyline. As part of a global network, it is vital for Madame Tussauds Hong Kong’s Marketing team to stay on top of international trends and sentiment. Having worked with another vendor two years ago, Madame Tussauds switched to Meltwater’s Media Intelligence solution as they noticed they were not receiving full global coverage. It’s important for their Marketing team to understand what campaigns are working successfully in other locations globally.

Meltwater helps Madame Tussauds Hong Kong conduct better campaigns through robust insights and social listening

Understanding Campaign Performance With Insights

Staying Ahead of Competition

Madame Tussauds

"We love that Meltwater can bring back content from all over the world. It’s important that we get a comprehensive understanding of our media coverage."

2020 First Philippine Holdings Case Study.pdf

First Philippine Holdings (FPH) is one of the country’s largest conglomerates, with key investments in power, manufacturing and property development companies. Thanks to their wide-ranging subsidiaries and strategic ventures, FPH has interests across the renewable energy, infrastructure and real estate sectors.

Meltwater helps First Philippine Holdings track content from all over the world to better understand conversations in other markets

Tracking News Interests with Retrospective Search

Transforming infrastructure in the Philippines

First Philippine Holdings

Demonstrate the impact of PR activity across the global organisation

Disseminate media and social media coverage to key internal stakeholders daily

Consolidate social media engagement content, saving time

2020 Hassell Case Study.pdf

HASSELL is a leading international design practice with studios in Australia, China, South East Asia, the United States, and the United Kingdom. HASSELL operates across different sectors and disciplines including
architecture, interior design and landscape architecture. They have more than 80 years of experience in understanding clients and the sectors they work in to produce the best results.

Meltwater helps HASSELL track their media and social media coverage for a streamlined workflow and more efficient reporting

Tracking Media Coverage for Better Results

International Design Leader

Hassell

Understand conversations happening in Mainland China

Quickly understand demographic data to help with selection

“[Meltwater’s Social Influencer] tool met our expectation in accelerating and simplifying the influencer activation process.”

2020 Bon Parfumeur x DBL Case Study.pdf

Digital Business Lab works broadly with Financial Services and Beauty industries, offering clients end-to-end social media solutions and strategy in Hong Kong. The agency’s expertise lies in social media, and approaches challenges with creativity and agility. With the team’s expert knowledge and experience in digital business, they provide pragmatic, affordable and business-centric solutions to clients.

Meltwater helps Digital Business Lab work with Bon Parfumeur to find the right influencers for their campaigns