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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Stories — Meltwater

Discover Publishers Mentioning Their Brand

Monitor Brand Mentions on Various Sources

Challenge:
Having a Continuous Overview of Our Brand

"It was easy to get started with using Meltwater, and the team is such a joy to work with. They are very helpful and always willing to teach us how to leverage all of the features available on the platform."

Solution:
Monitoring Real-Time Mentions at the Palm of our Hands

MW Case Study_Safaricom_Updated.pdf

Summary

Founded in October 2000, Safaricom is the largest telecommunications provider in Kenya, and is one of a small group of about 400 companies across Africa whose annual revenues exceed $1billion. As the leading company that
provides mobile telephony, mobile money transfer as well as fibre optic services, Safaricom is renowned as the home of MPESA, a mobile banking SMS-based service and continues to be an industry leader within the telecommunications space.

Meltwater helps Safaricom monitor brand mentions, measure marketing reach, and maintain positive brand reputation.

Meltwater Customer Stories: Safaricom

Safaricom

Monitor legislation and take action on issues in real-time

Increase member engagement by creating and distributing a weekly

Gauge sentiment on regulations and provide counsel to members

Challenge

Solution

PIJAC.pdf

The Pet Industry Joint Advisory Council (PIJAC) knows that pets play an important role in our lives. PIJAC is a pioneer in developing educational programs for pet owners, the pet industry, and governmental organizations. Their mission is to promote responsible pet ownership, advocate for animal welfare, and foster environmental stewardship.

How Meltwater helps PIJAC monitor legislation, take action on issues in real-time, and gauge sentiment on regulations.

Meltwater x Pet Industry Joint Advisory Council

Man's Best Friend

Pet Industry Joint Advisory Council

Meet the Client

The Challenge: It Was Time to Get Digital

"The great thing about Meltwater is that they were able to give us eyes and ears in places where we couldn't be."

The Solution: Gauging Brand Presence in Less Time

"I really enjoy the Meltwater app. With everything being done on phones, I like the fact that I have the app on my phone and can still follow what's happening on social media wherever I am."

Create and Understand Comprehensive Reports

Understand Their Social Media Presence

Save Time, Money and Resources

Meltwater enables NAMDIA to save time and money by creating comprehensive reports to prove their social media ROI.

Meltwater Customer Story | NAMDIA

NAMDIA

"I knew about Meltwater from working with the software at my previous company and so I was keen to make the switch to Meltwater at LegalWise too since I knew what to expect. With Meltwater, we were able to meet all our objectives: we increased brand awareness and reputation, we're finally able to accurately measure all of our mentions and our share of voice in the market, listen to online conversations in real-time and stay ahead of competitors by keeping an eye on them."

MW Case Study_LegalWise_ZA.pdf

Founded in South Africa in 1984, LegalWise is now a 696-employee strong company operating in and dominating the legal insurance industry. Covering a wide range of topics from adoption, to bail, to selling a house, LegalWise makes it possible for any South African to have access to a lawyer and enjoy even the most basic human rights under the South African law. The company values integrity, relationship-building, their community members, loyalty and delivering on their promises.

How Meltwater media intelligence helps LegalWise benchmark against their competitors and improve reporting.

Meltwater Customer Stories: LegalWise

LegalWise

Media Monitoring

"It was very time consuming to look for and follow up all the keywords manually before we entered into an agreement with Meltwater"

Reporting and analytics

"A major benefit of using Meltwater is that we easily gain an overview of online media coverage or mentions on social media and can tailor the internal newsletters. This is how relevant and correct information gets to the right people".

Kverneland Group is an international company that develops, manufactures and produces and distributes agricultural machinery and technology. Meltwater’s tool helps Kverneland Group keep up date on media coverage globally and thus be proactive in its marketing work online.

Meltwater helps KG track media coverage in realtime, and distribute key insights to stakeholders with customized newsletters.

Kverneland Group - Meltwater Customer Story

Kverneland Group

Organically reach 200 million via Twitter

Meltwater Customer Story - Fox Sports.pdf

FOX Sports is the umbrella entity representing 21st Century FOX's wide array of multi-platform sports assets. FOX Sports is known around the world as an innovator in the areas of live sports broadcasting, news and presentation. It is available in 88 countries, in 216 million homes, and in 8 languages. FOX Sports currently holds broadcasting rights to the German Bundesliga in over 80 territories.

Discover how Meltwater helps Fox Sports accurately segment, analyze & define a relevant audience of football fans before launching influencer campaigns.

Fox Sports - Meltwater customer story

Fox Sports

Manage all of their media communication
tasks from a single platform

Target journalists with more precision and personalization

Customize dashboards easily for reporting to different stakeholders

"We're an up-and-coming company that's just starting to build our content out. That's why I wanted to start using Meltwater early on, to give me a head start on all of our various initiatives."

"I'm excited to work for a company that represents the future of video advertising. Meltwater is helping us succeed by providing so much versatility in one platform."

Meet KERV Interactive.pdf

KERV Interactive is an innovative technology startup with a patented video technology that offers clients unique opportunities to market their brands in a highly-engaging way. From their offices in Austin and metro LA, they use Meltwater to monitor media mentions, engage on social media, and target influencers to help
market their two-year-old company.

Learn how KERV Interactive uses Meltwater to target journalists precisely, personalize pitches + measure the impact of their communication efforts.

KERV Interactive

Cracking the Code for Video

The Challenge: Getting a Holistic View of the Industry

"Meltwater provides a one-stop-shop for all our needs, measuring and monitoring for our entire category."

The Solution: Having an Integrated View of Their Brand in the Market

"Meltwater has provided us with a fully inclusive tool that provides not only monitoring but reporting. We no longer need to consolidate multiple reports from multiple sources which provides consistent reporting and saves us time, effort and money."

Increase Their Productivity

Save Time and Money

Get Brand Insights in Real-Time

Learn how Hollard use Meltwater to increase their productivity, save them time, energy and money, and to understand their brand insights in real-time.

Meltwater Customer Story | Hollard

How Hollard uses Meltwater to save them Time, Energy and Money

Hollard

Leverage PR to Amplify Their Success Stories

Get Daily Insights on Their Media Mentions

The Challenge: Brand Image and Available Insights

"The Meltwater solution has enabled us to tell stories, showcase new product launches, kept us up to date on retail trends and provided us with measured feedback."

The Solution: Meltwater's PR and Media Monitoring Solutions

"It was very easy to get started with Meltwater. Our Account Manager and the whole Meltwater Team have been fantastic with answering any questions that my team or I had, getting us started, and being hands-on throughout the process."

Engage With a Range of Influencers

Read how Meltwater has enabled Encore to leverage PR to amplify their success stories, connect with a range of social media influencers, and more...

Meltwater Customer Story | Encore

Meltwater Customer Story: Encore

Encore

Target influential communicators to connect with them and distribute FFP's message

Accurately assess the impact of their communications in a multi-media landscape

Perform multiple functions from a single platform

"Our biggest challenge is reaching global audiences that understand that, in the end, helping one country's neediest people actually helps all countries. Unfortunately the media environment now is so fragmented and noisy, and it's changing moment by moment."

"Poverty in developing countries is unlike poverty in the US, in both scope and response. Meltwater is helping us get the attention of relevant newspapers, TV, radio, bloggers, and social media. Meltwater is our outreach and distribution tool. It also provides us with all of the analytics we need to track the hits we're getting, assess our global reach, and report our results."

Meet Food for Poor.pdf

Florida-based Christian charity providing food, other basics, and opportunities for long-term development to impoverished families and communities in 17 Caribbean and Latin American countries. Meltwater's influencer database, media monitoring, and reporting help FFP generate support.

See how Meltwater helps FFP to increase the ROI on their comms strategy through targeted newsletters and influencer management.

Food For The Poor - Meltwater customer story

Saving Lives, Transforming Communities, Renewing Hope

Food For The Poor

"Real-time alerts have been key for us. We need dashboards that can tell us where the bulk of mentions come from, their reach and their impact. We then leverage the insights to decide where to focus resources moving forward."

MW Case_NIIT_IN.pdf

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.

How Meltwater media intelligence helps NITT generate media reports to aid strategy & decision-making

Meltwater Customer Stories: NIIT

NIIT

"The results from using Meltwater's Media Monitoring Tool have been positive, especially when it comes to seeing the return. There's a much wider interest in my brand now - even in new international markets. This has helped the business grow into new markets and started new conversations with individuals and wholesalers. The Meltwater team has been incredible and have met expectations at every level."

MW Case Study_Ballo_ZA.pdf

Founded in 2013, Ballo is a South African sustainable manufacture-retail company that produces eye wear and clothing made from up-cycled materials. Calling Cape Town their home, Ballo runs their business differently by using recycled offcuts and other sustainable materials, as well as hiring local talent instead of using automated machinery. At Ballo, they view waste differently in an effort to put the planet before profit.

Read this customer story to find out how Meltwater supports Ballo to increase media exposure and sales by sending more effective press releases.

Meltwater Customer Stories: Ballo

Ballo

"Meltwater gives us the big picture. With this holistic approach, we can really see how our visibility is growing over time. The platform gathers information from all those different sources, which was done manually before, and was quite inefficient and time consuming. Now, we can just log into Meltwater and jump into our analytics to set up our content plan."

MW Case Study Seedstars.pdf

Seedstars is a Swiss-based company with a mission to impact people's lives in emerging markets through technology and entrepreneurship, with a particular focus on the UN Sustainable Development Goals. The company provides tech entrepreneurs in emerging markets with different investments and educational opportunities, across 85+ countries.

Read this case study to learn how the Meltwater Media Intelligence software supports Seedstars with measuring event performance.

Meltwater Customer Stories: Seedstars

Seedstars

Monitor coverage on both a global and hyper-local scale

"Meltwater is much more able to work with our specific needs... I like the flexibility in reporting and filtering (of content). I think the fact that it is very quick and easy to set up searches is a positive...It's a platform that provides you with a lot of potential... the potential to report, analyse and look at your (marketing) activity from a strategic perspective."

MW Case Study - Flowcrete.pdf

For over 30 years Flowcrete UK has been at the forefront of flooring technology. Since starting up in 1982, they have become a truly world-leading supplier of resin flooring materials and now have presence in six continents with nine factories and 24 sales offices worldwide.

Explore how Meltwater helps Flowcrete measure market impact and monitor coverage on both global and hyper-local scales.

Meltwater Customer Stories: Flowcrete

Flowcrete

Keep team and league officials up to date on trending storylines

Create boardroom-ready reports showcasing program ROI

Free up PR team's bandwidth to focus on additional priorities

"Meltwater always goes the extra mile. For example, I asked our service rep for quick help on a report, and not only did he answer my questions, but he sent me a report based off our conversation, including little but important things like each team and event logo populated in the background. This kind of attention to detail is what really wows our execs."

Canadian Football League.pdf

The Canadian Football League (CFL) is Canada's version of the NFL, with nine teams playing 18 games from June to November. Each year their championship, The Grey Cup, is Canada's largest sporting and media event. This high-scoring league uses Meltwater to accurately report media ROI to leadership and event sponsors.

Discover how Canadian Football League uses Meltwater to measure the impact of their comms strategy and create boardroom-ready reports.

How Meltwater supports Canadian Football League

Northern Stars

Canadian Football League

Meet The Client

The Challenge: Managing and Tracking Our Reputation

"We had no in-house social media monitoring tool before using Meltwater, which was something that we needed in order to track our mentions and reputation online. Using Meltwater changed that and we can now do this from an all-in-one solution that meets our needs."

The Solution: Meltwater's Media Intelligence Tool

"My experience with working with the Meltwater team has been really great. Our Account Manager, Clarissa Blanckenberg, is a star and has been helpful with getting us started and used to the tool."

Get Accurate, Consolidated Reporting and Analytics

Track the Success of Multiple Brand Campaigns Simultaneously

Measure and Respond to Media Mentions in Real-Time

Meltwater enables Brand South Africa to:

How Brand South Africa use Meltwater's Media Intelligence tools to track, manage and maintain a positive brand perception.

Meltwater Customer Story: Brand South Africa

Brand South Africa

Track district-wide coverage and stay on top of legislative news affecting schools in the state

Communicate internally through a daily, branded newsletter

Report in detail on earned media and highlight PR successes

Birdville ISD.pdf

Continue reading

With over 24,300 students across 33 campuses, Birdville ISD (BISD) is the 5th largest school district in Northeast Texas. Nationally recognized for their Fine Arts and Career and Technology Programs, BISD relies on automated, branded newsletters from Meltwater to share accomplishments and news with principals and board members.

See how Birdville Independent School District uses Meltwater's Media Intelligence to track critical coverage and improve their messaging.

Meltwater Customer Story: Birdville Independent School District

Excellence, Integrity and Service

Birdville Independent School District

Capture and measure mentions related to
them and the key themes they are tracking

Uncover insights that help determine where
they should allocate their limited funds

Build a media list of journalists receptive to
their message and secure key coverage

"We knew the value of promoting Belize through social media platforms like Instagram, so we decided social media metrics, along with traditional coverage, were a must-have."

"After looking at the mentions in the platform, we can reach out to partners that mentioned us so that they can still post about our initiatives."

Meet Belize Tourism Board.pdf

The Belize Tourism Board (BTB) is the government body responsible for the licensing and marketing of the small Central American nation's tourism industry. It supports tourism-affiliated businesses through many initiatives, programs, and policies. Meltwater media monitoring and analytics provide the BTB with a huge
assist.

Discover how Meltwater helps Belize Tourism Board capture relevant mentions and pull unified metrics across all initiatives.

Belize Tourism Board - Meltwater customer story

Wish You Were Here

Belize Tourism Board

Effectively Manage Social Media Posts From One Platform

Gain Robust Data Analysis and Reporting on Every Social Platform

"With Meltwater Engage, we are able to efficiently respond to comments on our social media, particularly ads which have helped people sign up for Yoco more easily and quickly. It has also helped us manage and deal with online complaints timeously and efficiently as we are able to see a history of all conversations with that person. Through tags, we've been able to track the overall sentiment of messages and comments, report back to the business and develop strategies to manage these. Specifically, the big difference for us was being able to respond to Facebook Ads and even Facebook Paid Dark Ads - which has led to more sign-ups. The Meltwater Team has just been amazing - Derynne and Nathan are so hands-on and helpful and always willing to go the extra mile to ensure the solution works for our business needs."

MW Case Study_Yoco_ZA.pdf

Founded in 2015, with offices in Cape Town and now Johannesburg, Yoco's core mission is the empowerment and growth of entrepreneurs in Africa. Yoco's easy sign-up, quick setup, and no monthly fees has made it the payment partner of choice for over 19,000 SMEs in South Africa—  70% of which had never accepted card payments before. It prides itself on being a technology-driven and customer-centric organization. Using the Yoco Point of Sale App on a smartphone or tablet, along with the integrated mobile card reader, businesses can now securely accept cards at their stores, or on the go.

Read this case study to learn how the Meltwater Media Intelligence Platform supports Yoco to effectively manage their social media accounts.

Meltwater Customer Stories: Yoco

Yoco

"The use of Meltwater's tools help us gain a really good sense of how broad our media reach is, the value of coverage, and where we should optimise our efforts"

Global Media Monitoring & Reporting

VisitNorthsealand is a Danish tourism organisation who coordinates, promotes, and develops tourism in North Sealand. Their primary objective is to build awareness and preference for North Sealand as a destination both in Denmark and abroad.

Read this case study to learn how the Meltwater Media Intelligence Platform supports VisitNorthsealand with understanding where to focus their efforts.

Meltwater Customer Stories: VisitNorthsealand

VisitNorthSealand

"Collaboration with Meltwater makes it possible for us to easily monitor what media our press releases and relevant news appear in. We would also draw special attention to Meltwater's prompt, professional and personal support from the account management team."

The University of Gävle works hard to not only share the results of research carried out within the establishment, but also to communicate the value of higher education in general. Their work is widely published in both local and international media. Due to the University of Gävle's international media impact, it's important for them to stay abreast of what's being said. Meltwater's international competitive intelligence and daily reports make sure that no important coverage is overlooked.

Read this case study to learn how the Meltwater Media Intelligence Platform supports the University of Gävle with always staying in the know.

Meltwater customer story: University of Gävle

University of Gävle

"We use Meltwater to benchmark our successes and understand trends. The social media monitoring tool helps us make sense of social conversations. For example, what encourages our audience to share messages? It also enables us to understand whether we've been successful inchanging attitudes and perceptions."

MW Case Study - Time to Change.pdf

Time to Change is a growing movement of people challenging how we think and act about mental health. The movement was formed by mental health charities MIND and Rethink Mental Illness with the aim of ensuring everyone with a mental health problem is free of fear and has equal opportunities in all areas of life. Time to Change do this through three overarching objectives: empowerment, sustainability and digital storytelling.

Read this case study to learn how the Meltwater media intelligence software supports Time to Change with community management.

Customer Stories: Time to Change

Time to Change

"Social media monitoring plays a pivotal role in our business as we have to provide media insight into our sponsor's brands during tournaments across social media platforms. With that being said, it's a simple process as Meltwater is assisting us with tracking sponsor's brand exposure and engagement across all media platforms during each tournaments we stage."

MW Case Study_Sunshine Tour_ZA.pdf

The Sunshine Tour is Africa's premier membership organization for touring professional golfers and is one of the six leading international men's golf tours making up the International of PGATours which include the PGA Tour, the European Tour and the Asian Tour. Consisting of Southern Africa and the Indian Ocean Island regions, The Sunshine Tour stages a total of 52 events across all its brands which are Sunshine Tour, Sunshine Ladies and Big Easy Tour.

Read this case study to learn how the Meltwater media intelligence software supports Sunshine Tour with proving value to their sponsors.