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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Stories — Meltwater

Capture all local media coverage and access reliable data

Easily create appealing dashboards and reports with customized KPIs

Quickly and efficiently share top news with school officials

Challenge

"Our rep is super responsive and we have a direct line. With Cision there was no phone number and your email went into a general inbox. You never knew what would happen."

Solution

Edmonton Catholic School District.pdf

Summary

In 1888, three sisters from the order of the Faithful Companions of Jesus founded the first Catholic school in Edmonton. Today, the publicly funded Edmonton Catholic School District (ECSD) teaches more than 41,000 students in 90 schools. To monitor and manage their media coverage, they put their faith in Meltwater.

Learn how Meltwater helps the Edmonton Catholic Schools capture all local media coverage and access reliable data.

Customer Story: Meltwater x Edmonton Catholic Schools

Learning Community

Edmonton Catholic Schools

Access more than half a million influencers representing 60,000 different skill sets

Quickly add powerful new voices to the mix, bypassing time-consuming manual research

Pinpoint distinct audiences and target them with highly relevant content

"It used to take us a great amount of time to research one influencer and their audience. With Meltwater's Social Influencers tool, the search functions make it easy to extract information—  making the decision process for who we choose to work with more reliable and efficient."

"Finding quality influencers that you can confidently say are capable of delivering eyeballs to your posts and stories is something that Meltwater excels at."

Meet Discover The Palm Beaches.pdf

Palm Beach County is the northernmost of three counties comprising the Miami metropolitan area. Famous for elegant living and expensive mansions, the county also has a more adventurous side. Discover The Palm Beaches (DTPB) is the lucky local tourism council responsible for promoting the area and its diverse attractions.

Learn how Meltwater helped The Palm Beaches access more than half a million influencers representing 60,000 different skill sets.

How Meltwater supports Discover The Palm Beaches

Kissed by the Sun: #ThePalmBeaches

Discover The Palm Beaches

Acquire more insight into their ongoing activities and identify the best way forward

Engage a multilingual fan base more effectively and expand their global footprint

Access the influencer contact database to forge more productive media relationships

We want to be more relevant globally, so it's important to see where we stand.

The opinions taken together approach fifty-fifty. That's a lot more positive than we thought. Knowing that was super helpful.

Meet CF Montreal.pdf

Learn how Meltwater helped CF Montréal put their best foot forward after their rebranding in French and English.

Customer Story: Meltwater x CF Montréal

All to Win | Tous Pour Gagner

CF Montréal

Stay on top of news stories impacting leadership and 225 parishes

Generate support for Church activities via a weekly newsletter

Create reliable, data-rich reports directly from the dashboard

Meltwater's versatility also provides welcome surprises. Marlena Loughheed explains, "Our email went down just when we needed to distribute an important media statement. So we logged in, generated a list of every media contact, and sent the statement through Meltwater."

Archdiocese of Toronto.pdf

Comprising nearly two million Catholics, 225 parishes, 800 clergy, and celebrating daily mass in 36 languages, the Archdiocese of Toronto is one of the largest and diverse faith communities. Last year marked the Archdiocese's 175th anniversary as the spiritual and administrative head of the Catholic Church in Ontario.

Learn how Meltwater helps the Archdiocese of Toronto to generate support for Church activities and stay on top of news stories.

Customer Story: Meltwater x Archdiocese of Toronto

Committed to the Greater Good

Archdiocese of Toronto

"Having more than 5 years of experience as a South Korean marketing specialist, the key to mastering influencer marketing campaigns is to keep up with the rapidly changing trends and popular sentiments. In addition, we needed to have quick access to actionable insights by combining all aspects of social media marketing, such as content marketing, social account management, advanced
auditing & analysis, etc."

2020 Moroccan Oil x DBL Case Study.pdf

Outcome

Dutch Webinar: Data-driven Influencer Marketing

Digital Business Lab works broadly with the Banking and Beauty industries, offering clients end-to-end social media solutions and strategy. The agency’s expertise lies in social media, and approaches challenges with creativity and agility. With the team’s expert knowledge and experience in digital business, they provide pragmatic, affordable and business-centric solutions to clients.

Meltwater helps Digital Business Lab work with Moroccan Oil to find the right influencers for the South Korean market

Understanding Influencer Performance with Data

Uncovering Powerful Insights

Moroccan Oil / DBL

"Meltwater really allows me to show up to meetings looking smarter and being prepared for the teams that I service internally."

Mailchimp is an all-in-one marketing platform popular amongst SMEs and startups, providing a suite of marketing automation tools that enable smaller businesses to compete with larger enterprises.

Mailchimp itself has grown from a small startup, focused solely on email, to become one of the world’s best-known marketing tech platforms, so it understands the pressures faced by small businesses trying to scale up with limited marketing resources.

In this case study, we hear from Jason Maldonado, Senior Manager of Social Media at Mailchimp explaining how his team uses Meltwater social media monitoring to identify trends and themes that inform the company’s content strategy. He also discusses how Meltwater’s social solutions automate much of the company’s social media activity, enabling him to focus on more valuable, strategic work.

Read this case study to understand how Mailchimp uses the Meltwater platform to power its social media strategy.

Meltwater Customer Stories: Mailchimp

Mailchimp uses Meltwater to Power its Social Media Strategy

Mailchimp

Mailchimp Case Study

Find the best influencers using Meltwater's Social Influencer Database of over 30 million profiles

Use advanced search filters such as location, topics, and number of followers to target the perfect influencers that suit their marketing strategy

Deep dive into influencer analytics such as follower demographics, engagement rates, top content and true reach of profiles.

“The ability to efficiently search for influencers in various local markets based on our campaign requirements is extremely helpful, particularly for a regional team like ours”

“My favourite feature of the tool is the deep insights we can get about each influencer, such as follower demographics, engagement rates and true reach. It gives the team confidence in selecting the best influencers”

Meltwater Case Study_Yves Rocher SEA.pdf

Impact

Grounded on the virtues of sustainability and social awareness since its inception in 1959, global beauty brand Yves Rocher remains innovative to its commitments towards the planet and skin. 

Echoing its mission — “To give back to Nature what it offers us, day after day, for each woman’s Beauty” — the brand epitomises its commitment by only using natural ingredients in their products and sourcing for the best and eco-friendly elements.

Discover how Meltwater helps Yves Rocher overcome the influencer marketing challenges of a regional marketing team

Yves Rocher - Meltwater customer story

Building a Successful Regional Influencer Marketing Strategy in Southeast Asia

Yves Rocher

Pair advanced monitoring and listening for real-time insights into an ever-changing market

Stay informed and always prepared to
respond to customers and influencers

Receive competitive intelligence with intuitive, easy-to-digest visualizations

"I like to arrive in the morning, log into Meltwater, and get insight into everything that's happening instantly."

"Our campaigns are based on market trends. We use Meltwater to evaluate what other leading brands are doing before deciding how to align ourselves to global trends and remain in the forefront."

Meet H&M Mexico.pdf

H&M Mexico is a part of the Sweden-based retailing giant famous for fast-fashion styling and execution. They operate 38 stores within Mexico and maintain a large online presence to communicate with customers. Meltwater's platform plays a key role in monitoring their communications campaigns— and continuously refining them.

Meltwater helps H&M measure the impact of their event communications support in real time to acquire valuable intel and stay a step ahead.

H&M - Meltwater customer story

This Is No Time to Be Fashionably Late

Track over 10K unique uses of the campaign hashtag

Obtain a 24x higher than average engagement rate

Meltwater Customer Story - Puma.pdf

Customer Quote

PUMA is a major international sportswear company that designs and manufactures athletic and casual footwear, apparel, and accessories.

Read this case study to understand how Meltwater supports Puma with their all-in-one media intelligence suite.

Customer Story: Meltwater x Puma

Finding local influencers at scale

Puma

Identify exactly who is covering the topics
the agency wants to learn more about

Perform essential tasks that return real
results without ever having to leave the
platform

Establish immediate contact with people in
a position to advance a client's message

"Meltwater is allowing me to work much more efficiently and much faster than I did previously. Given the time that's saved in research, I can focus on finding really creative ways to deliver solutions that will build the sales
of my clients."

"My sales support approach and methodology are instantly understandable to clients who previously weren't familiar with or interested in PR, and they can immediately see the benefits that this strategy delivers. It all comes together so beautifully with Meltwater."

Meet VC Inc. Marketing.pdf

VC Inc. Marketing offers a full range of PR, sales support, and business strategy services to B2B and B2C companies. The company, a 2017Bulldog Award Gold Winner, is active in a dozen industries, and it distinguishes itself from its competitors by offering solutions that more specialized agencies might never consider. Meltwater's media monitoring and contact database are key to the firm's success.

How VC Inc. Marketing uses Meltwater to gather details of relevant reporters and distribute press releases. Read on and learn how they boosted PR ROI.

VC Inc. Marketing

Stars of PR

Monitor company mentions and stay on top of global trends in emerging markets

Identify top-tier, international journalists and setup interviews for visible
CEO in specific countries

Distribute SEC compliant wire releases and pitch product launches directly to targeted journalists

U.S. Global Investors.pdf

U.S. Global Investors, Inc., is an investment manager focused on mutual and exchange trade funds, based in San Antonio, TX. With a legacy of expertise in gold and precious metals, they have recently branched out into emerging markets and natural resources. Known for launching first-of-their-kind investment products in developing markets, they also launched their first ETF (JETS) last year.

How U.S. Global Investors use Meltwater to gather details of relevant reporters and distribute press releases. Read on and learn how they boosted PR ROI.

U.S. Global Investors, Inc.

Discovering Emerging Opportunities

Monitor local markets and stay on top of the latest industry trends

Tap into social media conversations and connect with influencers

Acquire competitive intelligence including recent coverage and social media conversations

"What Meltwater brings to the table is a superior media outreach and monitoring solution. With a dedicated support team, we are able to ensure we are meeting our goals and metrics every time."

"With the excellent media outreach, monitoring, press release distribution, and metrics all bundled together, it just made sense to go with Meltwater."

Meet Newman-Dailey Resort Properties Inc..pdf

Newman-Dailey Resort Properties specializes in resort rentals and sales along Florida?s Northwest coast. They operate out of a city dubbed "The World's Luckiest Fishing Village," but know that success depends on hard work. Meltwater's media intelligence and communications platform helps give Newman-Dailey their
edge.

How Newman-Dailey Resort Properties uses Meltwater to monitor local markets, stay on top of industry trends and connect with influencers. Read on.

Newman-Dailey Resort Properties

Where Good Luck Meets Hard Work

Effectively target media for increased news release distribution

Benchmark performance to meet federal requirements

Populate a government funded database using Meltwater search

"The search component has been imperative for populating our database of terrorist activity against surface transportation targets."

Mineta.pdf

Mineta Transportation Institute (MTI) is a research institute focusing on issues related to intermodal transportation in the US.MTI provides transit officials and policymakers with important insights into security threats against trains, buses, and other surface transportation. MTI relies on Meltwater for critical keyword searches and news release distribution.

How Mineta Transportation Institute uses Meltwater to populate their database of terrorist activity by searching for global critical stories.

Mineta Transportation Institute

Creating Policy for the People

Monitor their brand and industry-related topics to stay on top of the latest developments

Analyze feedback to improve their courses
and drive awareness and engagement

Establish themselves as thought leaders by promoting best practices in their field

"We offer short courses aimed at farmers and really anybody that works with phytosanitary products. Meltwater provides the insights we need— about our audiences and our campaigns to continually elevate our message."

"We especially like the ability to monitor people's comments on the courses over social media. Meltwater's daily reports offer us great visibility."

Meet CropLife Latin America.pdf

CropLife Latin America is an international trade organization serving the crop science industry. Their investments in R&D help farmers boost growing efficiencies and food yields. Members include Bayer and Syngenta. Promoting awareness and education play critical rolls in their success. That's where Meltwater comes in.

How CropLife Latin America uses Meltwater to monitor its brand and industry-related topics to stay on top of the latest developments. Read on.

CropLife Latin America

Providing Food for Thought

Track and report daily on everywhere the .club domain appears in the media

Identify journalists by keyword, beat, location, and outlet, and personally
reach out to them

Showcase individual members and fuel further interest as the .Club marketplace grows

"In addition to using Meltwater for an industry report, the regular .Club reports we receive are a great way of leveraging all of the valuable aspects of the Meltwater platform."

Club.pdf

.Club Domains was created to operate the .club top-level domain (TLD). Since .Club's launch in 2014, the owners have been committed to building a community around it, and today boast over 125,000 active websites and 1.2 million registered names. In
2017 they chose Meltwater to help them continue growing their membership.

How Club Domains uses Meltwater to identify, target and connect with qualified journalists, and track and report on media mentions. Read on.

Club Domains Customer Story

It's All in the Name

Club Domains

Gain complete visibility into print and online media coverage

Identify, target and connect with qualified journalists and media

Generate real-time reports that measure effectiveness
and inform strategy

"The ability to pinpoint coverage on a heat map with a single click, show year-over-year analysis, and benchmark sentiment from state to state was just the tip of the iceberg, Meltwater is really at the forefront and continues to evolve with the ever-changing needs of the media market."

American Wind Energy Association.pdf

American Wind Energy Association (AWEA) is the national trade association representing the interests of America's fastest growing
energy sector. Their employees work with hundreds of member organizations to drive wind energy demand and make it increasingly
cost-competitive. AWEA relies on Meltwater for media outreach, monitoring, and metrics to continually refine their communications.

How American Wind Energy Association uses Meltwater to Identify, target, and connect with qualified journalists and media. Read on.

American Wind Energy Association

Wind Power

Keep up with key conversations and news items in real-time

Produce a newsletter to widen their reach

Identify relevant journalists and pitch stories that support their message

"I'm using Meltwater to create a newsletter informing journalists of what's going on in our world. This is helping us ramp up our advocacy effort."

Meet American Indian College Fund.pdf

The American Indian College Fund is dedicated to increasing the number of Native Americans with college degrees. Since 1989 the nonprofit has provided more than 131,000 scholarships and $193 million to support these ambitions. The College Fund uses Meltwater's all-in-one platform for media monitoring, media contacts, and news releases.

How American Indian College Fund uses Meltwater to identify relevant journalists, personalize pitches, and increase PR ROI. Read more.

American Indian College Fund

Investing in Native Students to Transform Lives

Monitor crises in real-time, on any device

Raise the profile of the PR team internally

"Crises can be misinterpreted, particularly on Twitter. There could be an influencer/ stakeholder who has got the wrong end of the stick. We must, therefore, monitor, in real time, what's being said, by whom and to what audience. This way we can spot where something may have been misinterpreted, as well as opportunities to influence opinion... During the NHS cyber attack, Meltwater's Engagement platform was the only tool we had access to. It helped us stay informed around what was being said online. Meltwater engage allows us to easily scan through mentions and prioritise which ones need responding to first. The colour coding system for online influence is particularly valuable. Meltwater's morning reports, help me keep up with our overnight coverage. I then pick out the top articles and send them onto our CEO. This helps raise the profile of
our PR/ comms team effortlessly."

MW Case Study - Northumbria Healthcare NHS Foundation Trust.pdf

Northumbria Healthcare NHS Foundation Trust provides a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside, United Kingdom. They are one of the country's top performing NHS trusts - rated as 'outstanding' by the Care Quality Commission. High-quality patient care is at the heart of everything Northumbria Healthcare NHS Foundation Trust do. They strive to ensure that every single patient and service user has an exceptional experience and have one of the most extensive patient experience programs of any trust in England.

How Meltwater supports Northumbria Healthcare NHS Foundation Trust with real time crisis communications management.

Northumbria Healthcare NHS Foundation Trust

Track new developments and brand coverage

"If we need to make any communication around various situations, the initial signals come in the form of news via Meltwater. The real time functionality means that our team can swiftly prepare a plan of action for the management. It has made the process smoother and there is lesspanic at the time of emergencies, we feel relieved as we know we get real-time information."

MW Case Cairn, Oil & Gas vertical of Vedanta Limited IN.pdf

The Cairn, Oil & Gas vertical of Vedanta Limited operates 27% of India's domestic crude oil production. It has a world-class resource base, with interest in seven blocks including six in India and one in South Africa. Its focus on India has resulted in a significant number of oil and gas discoveries. For example, Cairn made a major oil discovery (Mangala) in Rajasthan in the north-west of India at the beginning of 2004. To date, 38 discoveries have been made in the Rajasthan block.

How Meltwater supports Cairn Oil and Gas vertical of Vedanta Limited with crisis communication efforts.

Cairn Oil and Gas vertical of Vedanta Limited

Develop original content for their clients to drive more successful campaigns

Accurately summarize, automate, and assign value to the work they do for clients

Win new business by providing a level of reporting not seen before in the industry

"If we left metrics off the table, nobody would sign the deal. There isn't anyone we talk to who doesn't want accountability."

Meet Caster Comms.pdf

Caster Communications is a full-service US-based PR firm specializing in B2B and B2C technology.

Meltwater helps Caster Communications capitalize on every opportunity when prospecting for new business by providing a higher degree of personal service.

Meltwater Customer Stories: Caster Communications

It's All In the Numbers

Caster Communications

Challenge:
Providing the Public with Factual and Actionable Information

"The experience with the Meltwater Team has been great, especially with Theo (Sales Manager), who has been really hands on and responsive whenever we need help. The Meltwater Help Desk has also been useful. It doesn't take more than 10 minutes for someone to respond to our query, which is very efficient."

Solution:
Refuting Misinformation with Accurate Data

MW Case Study_Code For Africa (1).pdf

Founded in October 2012, Code for Africa is a non-governmental organisation and is the continent's largest network of civic technology and data journalism labs, with teams in 22 African countries. 

Code for Africa builds digital democracy solutions that give citizens unfettered access to  factual and actionable information that empowers them to make informed decisions, and which strengthens civic engagement for improved public governance and accountability.

See how Code for Africa uses Meltwater to quickly refute fake news and misinformation and provide citizens with factual and actionable data.