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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Success Stories & Case Studies | Meltwater

Monitor coverage in real time, uncover emerging trends, and prove the impact of your communications.

27,000+

1.3+ Billion

customer stories

Real impact, proven in practice

See how one platform can power every decision across PR, communications, and marketing.

“With Meltwater’s integrated PR and influencer marketing dashboard, we’ve built a single source of truth that not only proves real time KPIs, including ROI, but also empowers our teams to spend less time on manual reporting and more time on strategy, creativity, and storytelling”

Radisson Hotel Group Meltwater Customer Story.pdf

About Meltwater

As a global leader in hospitality, Radisson Hotel Group aims to be the first choice for guests seeking memorable moments and genuine experiences. Its communications team helps drive growth by ensuring each of the group’s more than 1,500 hotels across Europe, the Middle East, Africa, and Asia Pacific can reach their target audiences. Radisson Hotel Group uses Meltwater to power its PR and influencer marketing operations, ensuring its far-flung teams can work in alignment and quantify value, saving time and resources in the process. 

Learn how Radisson Hotel Group used Meltwater to redefine how it measures and showcases the impact of PR and influencer marketing.

How Radisson Hotels Used Meltwater to Slash Reporting Time by 33% a Month

33% monthly time savings on reporting
Across 40+ global and local PR and marketing teams


22% estimated influencer marketing value growth 
Compared to the previous year

How Radisson Hotels Used Meltwater to Slash Reporting Time by 33% a Month 

Radisson Hotel Group

Identify influencers and monitor their content

Generate reports on marketing and communications success

Challenge

"We measure success based on the quality of the articles, rather than the quantity. So, success for us looks like showing up in the right places, with the right messaging being conveyed. The reach of any campaign or any marketing activity is also more
important than the number of placements. We need to be able to look at the data that is coming in, in a quite detailed way."

Solution

ANZ Country Road Case Study (Nov 22).pdf

Impact

As an iconic Australian lifestyle brand, Country Road needs to be able to plan and monitor a wide range of marketing
activities, promotions and partnerships.

To do that effectively, it needs an exceptional communications tool that is available 24 hours a day, seven days a week.

Discover how Meltwater empowers Country Road to engage influencers and measure marketing impact in real time.

Country Road Boosts Brand Awareness with Meltwater

Measuring Marketing Performance in Real-Time

Country Road

“For data analytics and PR measurement, Meltwater is our most-used tool by far.”

CCGroup Customer Story-PDF.pdf

Get in touch to learn more

CCGroup relies on data to help its clients break through the noise to grow influence and market share. Once dependent on basic social and media listening tools and third-party services, the agency uses Meltwater’s data-rich social listening and analytics solution to deliver pitches that win business and execute strategies that have undeniable impact.

Learn how B2B marketing and PR consultancy CCGroup uses Meltwater's social listening and analytics solution to deliver tangible results for its clients.

CCGroup — Meltwater Customer Story

How CCGroup Uses Meltwater to Deliver Tangible Results for Clients

CCGroup

Analyze social data to identify new audiences

“Building meaningful relationships is something that we will continue to be able to do very successfully with Meltwater as a resource.”

The Jaunt - Customer Story.pdf

Going into 2021, off-price luxury goods retailer The Jaunt faced an uphill battle to expand awareness of the brand. As the direct-to-consumer division of Madaluxe Group, North America's largest distributor of European luxury fashions, The Jaunt had recently rebranded and needed a way to introduce itself to new audiences without wasting resources and time. Its marketing teams turned to Meltwater to zero in on data that could help them drive revenue and build strong marketing partnerships.

Discover how The Jaunt drives revenue through targeted influencer partnerships & audience engagement with Meltwater's solutions.

The Jaunt — Meltwater Customer Story

How The Jaunt uses Meltwater to build revenue-boosting partnerships

The Jaunt

Meltwater Customer Story - The Jaunt

Shares strategic insights with 50+ employees and 33 dealers across 19 countries

Has a proactive customer success team and online resources

“Meltwater really stands out because of its people. The team is genuinely interested in our brand and business and has been proactive. It goes beyond media monitoring.”

Daimler Truck Commercial Vehicles MENA- Meltwater Customer Story (1).pdf

Daimler Truck creates vehicles and serves customers that mobilize the world. A founding company in the modern transportation industry, it is one of the world’s largest manufacturers of commercial vehicles. From trucks to buses, Daimler offers its customers around the world industry-leading products with cutting-edge technology. Its regional operations, like Daimler Commercial Vehicles Middle East North Africa (MENA), work to bring the best of Daimler to even more markets.

Read this customer story to discover how Daimler Commercial Vehicles MENA uses Meltwater to boost its operational efficiency.

Customer Story: Daimler Commercial Vehicles MENA

$16.3k per year
The amount saved in PR reporting costs

80+ employees and dealers
Across 19 countries with shared access to data-driven insights

How Daimler Commercial Vehicles MENA Boosts Operational Efficiency with Meltwater

Daimler Commercial Vehicles MENA

Make smart decisions about organic media investments

Gain deeper insight into the value of their digital PR efforts

Inform the management team about the value of modern public relations

“As the global interest in the EV market expanded, our Product PR team sought a more effective way to report and showcase the impact of our media relations, social media and digital efforts, highlighting Mitsubishi’s role in reducing emissions. We required a platform capable to quickly provide meaningful metrics from our media and social media coverage to Mitsubishi’s management committee, demonstrating the value of public relations beyond assigning a dollar value. Not only did Meltwater provide Mitsubishi with an improved communications platform to showcase our achievements, but the new platform also enhanced our reporting capabilities by offering more insightful data.”

Mitsubishi Motors Australia- Meltwater Customer Story copy (1).pdf

Mitsubishi Motors Australia, a subsidiary of Mitsubishi Motors Corporation of Japan, brings innovative and reliable passenger and light commercial vehicles to the nation via a network of 200 dealers. Offering a range of passenger and light commercial vehicles, including cars, SUVs, and Utes, the company is a leader in plug-in hybrid electric vehicles (EVs) as well as intuitive technology.

Meltwater gives Mitsubishi Motors Australia the media monitoring platform it needs to stay competitive and track the success of media coverage.

Mitsubishi Motors Australia Customer Story

Mitsubishi Motors Australia

Measure and track campaigns for more than 240 brands

Monitor mentions of ESG initiatives across 26 markets

“We don't just rely on traditional survey-based methodologies. We combine that data with insights from Meltwater’s social intelligence solution to have a more holistic understanding of what is impacting consumers and what is actually driving success for our brands.

PernodRicardCustomerStory.pdf

Pernod Ricard didn’t become a global leader in premium spirits by accident — the renowned company succeeds by staying ahead of consumer conversations, preferences, and trends. With a dedicated Consumer Insights team, it requires precise and efficient data analytics to drive innovation. Pernod Ricard uses Meltwater’s social intelligence solution to understand consumer, brands, and industry dynamics on a global scale.

Discover how Pernod Ricard uses Meltwater to bridge silos between teams and integrate fragmented data.

Pernod Ricard Robust campaign tracking — Customer Story

How Pernod Ricard Uses Meltwater to Bridge Data and Team Silos

Pernod Ricard

The Challenge

"Meltwater allowed us to access the performance data of each influencer campaign post as well as the average performance data of each influencer, making it easy for comparison. We were able to translate performance into actionable marketing insights, such as identifying the most relevant audience interest, based on the detailed data provided by Meltwater."

The Solution

2020 APAC Infiniti X DBL Case Study.pdf

Summary

Paving the way to marketing actions with precise insights centralised

Read about how Digital Business Lab is using the Meltwater Media Intelligence tool for their marketing.

How Meltwater helps Digital Business Lab

Translating Performance into Action

Infiniti X Digital Business Lab

"With Meltwater, monitoring our share of voice in real-time, enables us to keep our finger on the pulse. We have also
gained insights on our return on investment for PR—  all of which we had no access to with our previous alternative."

MW Case Study_Auto Trader SA_ZA.pdf

AutoTrader South Africa started in 1992 as a free 24-page magazine aimed at connecting buyers and sellers of motor vehicles. Twenty-four years later, the company has evolved into a digital giant that is home to over 70,000 vehicle listings and 4 million website visits per month. Transitioning from a business model reliant on regional magazines to one that leverages a fully responsive mobile website has meant significant investment in online tools and measurement platforms. AutoTrader's commitment to digital innovation, as well as its team of 200 dedicated staff, ensure that they remain the
undisputed leader in online marketing space for buyers & sellers of all motor vehicles.

Read this customer story to discover how Meltwater supports Auto Trader SA report more efficiently and react to real-time insights.

Meltwater Customer Stories: Auto Trader SA

AutoTrader SA

Have one suite of tools that can be used to track performance across regions

Keep abreast of competitor activity and innovations all over the world

Influence strategies and messaging for global and regional campaigns

“realme needed one platform and a good dashboard to help track and evaluate the global impact of our brand”

HKESGC_realme Case Study (August 22) (1).pdf

Solutions

realme is a new technology brand catering to a young consumer market. Offering trendsetting designs and a superior customer experience, the company makes it their mission to let more young people enjoy the happy life brought by the beauty of technology. Established in 2018, realme focuses on mobile and Internet of Things (IoT) products and is the world’s fastest-growing smartphone brand. 

realme has a global presence including Asia, Europe, Oceania, the Middle East and Africa. It’s active throughout the Asia-Pacific, including China, Indonesia, Vietnam, Thailand, Malaysia and Australia.

Read this case study and discover how realme uses Meltwater to stay on top of fast-paced trending topics and sentiments in the market

realme — Meltwater Customer Story

Staying on top of fast-paced trending topics and sentiments in the market with Meltwater.

realme

Increased Efficiency through Real-Time Data: With Meltwater, SumUp has enhanced its communication strategies, accelerated data-driven decision-making, and improved team collaboration.

Competitive Analysis and Brand Positioning: Meltwater helps SumUp gain deeper insights into the competitive fintech landscape and adapt strategies for key markets like Europe and Brazil.

Media and Social Media Monitoring: Meltwater enables SumUp to effectively manage global PR campaigns and measure their impact. Teams can centralize data monitoring and respond to market changes in real time.

„The enthusiasm I felt when we started with Meltwater two years ago remains just as strong today, as the tool continues to evolve. These advancements go hand in hand with the excellent support we receive. Meltwater grows with us, and so do our relationships, which is invaluable to us.“

„What I particularly appreciate about Meltwater is the ability to customize dashboards to fit our campaigns and markets. This allows us to clearly display our KPIs at a glance, greatly simplifying our PR strategy.“

SumUp - PDF.pdf

Contact us and learn more

SumUp was founded in 2012 with a vision to provide small merchants around the world with user-friendly and cost-effective payment solutions. Today, SumUp stands as a leading fintech provider, aiding over 4 million small business owners in accepting cashless payments and thriving in their ventures. Their diverse offerings range from card terminals to online payment options such as invoices, vouchers, and payment links. SumUp ensures that every business, regardless of size, finds the right solution to serve its customers swiftly and effortlessly. With a user-friendly and reliable product experience, SumUp empowers small businesses to realize their visions and passionately drive their success. SumUp is the go-to choice for merchants seeking straightforward and effective payment solutions.

Meltwater enhances SumUp’s PR strategy with real-time monitoring, expanding media presence and offering proactive crisis protection across global markets.

SumUp — Meltwater Customer Story

Meltwater’s real-time monitoring and global market insights enhance SumUp’s PR efforts, expand media presence, and provide proactive protection against crises.

SumUp

"Meltwater really allows me to show up to meetings looking smarter and being prepared for the teams that I service internally."

Mailchimp is an all-in-one marketing platform popular amongst SMEs and startups, providing a suite of marketing automation tools that enable smaller businesses to compete with larger enterprises.

Mailchimp itself has grown from a small startup, focused solely on email, to become one of the world’s best-known marketing tech platforms, so it understands the pressures faced by small businesses trying to scale up with limited marketing resources.

In this case study, we hear from Jason Maldonado, Senior Manager of Social Media at Mailchimp explaining how his team uses Meltwater social media monitoring to identify trends and themes that inform the company’s content strategy. He also discusses how Meltwater’s social solutions automate much of the company’s social media activity, enabling him to focus on more valuable, strategic work.

Read this case study to understand how Mailchimp uses the Meltwater platform to power its social media strategy.

Customer Stories

How Radisson Hotels Used Meltwater to Slash Reporting Time by 33% a Month

Measuring Marketing Performance in Real-Time

How CCGroup Uses Meltwater to Deliver Tangible Results for Clients

How The Jaunt uses Meltwater to build revenue-boosting partnerships

How Daimler Commercial Vehicles MENA Boosts Operational Efficiency with Meltwater

How Pernod Ricard Uses Meltwater to Bridge Data and Team Silos

Translating Performance into Action

Staying on top of fast-paced trending topics and sentiments in the market with Meltwater.

Meltwater’s real-time monitoring and global market insights enhance SumUp’s PR efforts, expand media presence, and provide proactive protection against crises.

Mailchimp uses Meltwater to Power its Social Media Strategy