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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Success Stories & Case Studies | Meltwater

Monitor coverage in real time, uncover emerging trends, and prove the impact of your communications.

27,000+

1.3+ Billion

customer stories

Real impact, proven in practice

See how one platform can power every decision across PR, communications, and marketing.

Challenge

“Now community engagement becomes more important – and this means understanding the tonality of how your messages are landing, as well as having an up to the minute view on that.”

Solution

MW Case Study Multichoice.pdf

Summary

As Africa’s leading entertainment company, MultiChoice creates and secures the rights to content from all over the world. Their entertainment platforms available via satellite or streaming including – DStv, Gotv and Showmax– are a hub for approximately 20 million people across 50 countries! Through Irdeto, MultiChoice is a world leader in digital platform security for video entertainment, video games, connected transport and IoT connected industries.

Read this case study to learn how the Meltwater Social Media Intelligence Suite helps Multichoice increase subscriptions and manage crisis communication.

Meltwater Customer Stories: MultiChoice Group

How Multichoice Group uses community engagement data to shape its social media strategies

MultiChoice Group

"People can often underestimate the impact of PR, or can't understand it's relevance to a campaigning organisation, and media monitoring tools allow us to showcase our successes and justify our existence. Our company name has many associations, such as the Stonewall Riots and football club Stonewall FC, however neither of these are associated with us. Meltwater's fluid Boolean search enables us to pull data that's only relevant to us. Our account manager was very patient in ensuring searches and data insights were bespoke."

MW Case Study - Stonewall.pdf

Stonewall is a LGBT rights charity formed in 1989 by political activists and others lobbying against section 28 of the Local Government Act. The controversial law stated that a local authority "shall not intentionally promote homosexuality or publish material with the intention of promoting homosexuality" or "promote the teaching in any maintained school of the acceptability of homosexuality as a pretended family relationship." Stonewall exists with the aim of creating social change and acceptance without exception.

Read this case study to learn how the Meltwater Media Intelligence software supports Stonewall with gathering relevant insights.

Meltwater Customer Stories: Stonewall

How Stonewall proves the effectiveness of its PR and campaign activations

Stonewall

Track and monitor their reputation and brand sentiment

Provide real-time insights to senior management

Introduction

"The challenge for us was we didn't know when and where those conversations were happening, or what was being viral, unless those customers contacted us directly. The fact we're in more than 120 different countries, with customers having conversations about us in dozens of different languages, just added to the degree of difficulty of the communications task"

HK_MSI  Case Study (June 22) (1).pdf

Read this customer story to understand how Meltwater allows MSI to efficiently & effectively monitor what's being said about them.

Micro-Star International (MSI) - Meltwater Customer Story

Meltwater allows MSI to efficiently and effectively monitor their mentions all over the world, on social media and in the news.

Micro-Star International (MSI)

Monitor for potential crisis communications incidents

Track and monitor its reputation around the world

"We didn't feel like our brand or our school name was necessarily being mentioned that much outside of the main media vehicles that we used regularly, which we monitored ourselves. But we wanted to increase our visibility in different markets, so if we're investing in increasing our visibility, then it made sense to invest in a tool to track that."

HK_HK International School  Case Study (May 22).pdf

How Meltwater enables Hong Kong International School to efficiently and effectively monitor mentions all across the world.

Hong Kong International School - Meltwater Customer Story

Meltwater allows Hong Kong International School to efficiently and effectively monitor what's being
said about them, all across the world.

Hong Kong International School (HKIS)

Meet Tier One Entertainment

The challenge Tier One Entertainment faced

Explore doesn't just allow us to track what our creators are doing, and the engagement they're getting on their social media posts, it's also a way for us to monitor the conversation around them, and around our brands and products, and to identify fresh new faces in the gaming and esports world who might just become our next big thing.

The solution Meltwater provided to Tier One Entertainment

Plan, monitor and measure campaigns and their impact

Manage and monitor creators, advertisers and other partners

Determine fees, rates and charges that are accurate and cost-efficient

Scout for new talent, compare talent and track talent performance

Generate detailed, accurate, real-time reports, on demand

SEA_Tier One Entertainment Case Study (July 22).pdf

The big business advantage of Meltwater

With more than a thousand creators on their books and hundreds of projects underway, Tier One Entertainment needed a technology partner who could help them track the success of their creators and investments and provide data to inform their decision-making long into the future.

Learn how esports giant Tier One Entertainment uses Meltwater to manage and monitor hundreds of creators, projects, and campaigns.

Tier One Entertainment customer story

Redefining the gaming and esports industry: Tier One Entertainment is a venture-backed esports, gaming, and entertainment company that develops and signs top-tier content creators around the globe, and is the home of world champions Blacklist International.

Tier One Entertainment

Ramp up the accuracy of Twitter Ad campaigns focused on student recruitment

Increase registration rates by leveraging UGC discovered using Audience

Cut down reporting time and analyze competitors to better inform its strategy

"Our Twitter ad campaigns were struggling to perform as well as other channels, so we needed something to improve the accuracy of our targeting. Audience's suite of targeting functionality ensured our Twitter campaigns drastically improved, and have allowed us to build better connections with our existing students too."

Meltwater Customer Story - University of Chester.pdf

The University of Chester is a public university located in the historic city of Chester, England. It began life in 1839, and is now home to almost 20,000 students from all over the world and thousands of academic staff.

Learn how Meltwater has helped University of Chester in ramping up their Twitter ad campaign targeting, analyze their competitors, and more.

University of Chester - Meltwater customer story

University of Chester

Discover Publishers Mentioning Their Brand

Monitor Brand Mentions on Various Sources

Challenge:
Having a Continuous Overview of Our Brand

"It was easy to get started with using Meltwater, and the team is such a joy to work with. They are very helpful and always willing to teach us how to leverage all of the features available on the platform."

Solution:
Monitoring Real-Time Mentions at the Palm of our Hands

MW Case Study_Safaricom_Updated.pdf

Founded in October 2000, Safaricom is the largest telecommunications provider in Kenya, and is one of a small group of about 400 companies across Africa whose annual revenues exceed $1billion. As the leading company that
provides mobile telephony, mobile money transfer as well as fibre optic services, Safaricom is renowned as the home of MPESA, a mobile banking SMS-based service and continues to be an industry leader within the telecommunications space.

Meltwater helps Safaricom monitor brand mentions, measure marketing reach, and maintain positive brand reputation.

Meltwater Customer Stories: Safaricom

Safaricom

"Meltwater allows us to advance our international PR work as their press module makes it easy to search international journalist contacts. On top of that, they offer effective media monitoring that helps us identify mentions across the world."

MW Case Study_ Søstrene Grene_DK (ENGLISH).pdf

Søstrene Grene is a Danish homeware retailer represented in many countries around the world. With a global presence, the company needed help with keeping an eye on the brand's mentions across media. Additionally, Søstrene Grene needed a tool in which they could identify relevant journalists and influencers from a global perspective.

Learn how Meltwater helps Søstrene Grene increase international PR coverage, find relevant influencers & monitor the effectiveness of their PR efforts.

Meltwater customer stories: Søstrene Grene

The Wonderful World of Anna and Clara

Søstrene Grene

Organically reach 200 million via Twitter

Meltwater Customer Story - Fox Sports.pdf

FOX Sports is the umbrella entity representing 21st Century FOX's wide array of multi-platform sports assets. FOX Sports is known around the world as an innovator in the areas of live sports broadcasting, news and presentation. It is available in 88 countries, in 216 million homes, and in 8 languages. FOX Sports currently holds broadcasting rights to the German Bundesliga in over 80 territories.

Discover how Meltwater helps Fox Sports accurately segment, analyze & define a relevant audience of football fans before launching influencer campaigns.

Fox Sports - Meltwater customer story

Fox Sports

Manage all of their media communication
tasks from a single platform

Target journalists with more precision and personalization

Customize dashboards easily for reporting to different stakeholders

"We're an up-and-coming company that's just starting to build our content out. That's why I wanted to start using Meltwater early on, to give me a head start on all of our various initiatives."

"I'm excited to work for a company that represents the future of video advertising. Meltwater is helping us succeed by providing so much versatility in one platform."

Meet KERV Interactive.pdf

KERV Interactive is an innovative technology startup with a patented video technology that offers clients unique opportunities to market their brands in a highly-engaging way. From their offices in Austin and metro LA, they use Meltwater to monitor media mentions, engage on social media, and target influencers to help
market their two-year-old company.

Learn how KERV Interactive uses Meltwater to target journalists precisely, personalize pitches + measure the impact of their communication efforts.

KERV Interactive

Cracking the Code for Video

Monitor legislation and take action on issues in real-time

Increase member engagement by creating and distributing a weekly

Gauge sentiment on regulations and provide counsel to members

PIJAC.pdf

The Pet Industry Joint Advisory Council (PIJAC) knows that pets play an important role in our lives. PIJAC is a pioneer in developing educational programs for pet owners, the pet industry, and governmental organizations. Their mission is to promote responsible pet ownership, advocate for animal welfare, and foster environmental stewardship.

How Meltwater helps PIJAC monitor legislation, take action on issues in real-time, and gauge sentiment on regulations.

Meltwater x Pet Industry Joint Advisory Council

Man's Best Friend

Pet Industry Joint Advisory Council

Meet the Client

The Challenge: Getting a Holistic View of the Industry

"Meltwater provides a one-stop-shop for all our needs, measuring and monitoring for our entire category."

The Solution: Having an Integrated View of Their Brand in the Market

"Meltwater has provided us with a fully inclusive tool that provides not only monitoring but reporting. We no longer need to consolidate multiple reports from multiple sources which provides consistent reporting and saves us time, effort and money."

Increase Their Productivity

Save Time and Money

Get Brand Insights in Real-Time

Learn how Hollard use Meltwater to increase their productivity, save them time, energy and money, and to understand their brand insights in real-time.

Meltwater Customer Story | Hollard

How Hollard uses Meltwater to save them Time, Energy and Money

Hollard

Leverage PR to Amplify Their Success Stories

Get Daily Insights on Their Media Mentions

The Challenge: Brand Image and Available Insights

"The Meltwater solution has enabled us to tell stories, showcase new product launches, kept us up to date on retail trends and provided us with measured feedback."

The Solution: Meltwater's PR and Media Monitoring Solutions

"It was very easy to get started with Meltwater. Our Account Manager and the whole Meltwater Team have been fantastic with answering any questions that my team or I had, getting us started, and being hands-on throughout the process."

Engage With a Range of Influencers

Read how Meltwater has enabled Encore to leverage PR to amplify their success stories, connect with a range of social media influencers, and more...

Meltwater Customer Story | Encore

Meltwater Customer Story: Encore

Encore

The Challenge: It Was Time to Get Digital

"The great thing about Meltwater is that they were able to give us eyes and ears in places where we couldn't be."

The Solution: Gauging Brand Presence in Less Time

"I really enjoy the Meltwater app. With everything being done on phones, I like the fact that I have the app on my phone and can still follow what's happening on social media wherever I am."

Create and Understand Comprehensive Reports

Understand Their Social Media Presence

Save Time, Money and Resources

Meltwater enables NAMDIA to save time and money by creating comprehensive reports to prove their social media ROI.

Meltwater Customer Story | NAMDIA

NAMDIA

Identify and connect with high-impact social influencers when entering new markets

Be alert to events in real time and share any links with staff and board members

Perform media monitoring, analytics, newsletters, and reporting on a single platform

"Typically when you don't know the influencers, especially when you're trying to engage a new demographic, choosing the right people can be difficult. The main attraction of Meltwater's Social Influencers Platform is that it puts a wealth of social influencers right at my fingertips."

"The first thing I do is open my browser to Meltwater and look at our alerts. This lets me see everything that's happening.
and being said."

Meet West Palm Beach DDA.pdf

The West Palm Beach Downtown Development Authority was created to promote the coastal city in southeast
Florida it is named after. DDA offers services and information to visitors, residents, and merchants to enhance the
downtown experience. Meltwater's platform helps DDAconnect and communicate with its diverse audiences.

Learn how West Palm Beach Downtown Development Authority uses Meltwater to form partnerships with influencers & measure the impact.

West Palm Beach Downtown Development Authority

Not Your Typical Beach Resort

Monitor conversations and engage with influencers around the globe

Create and easily share reports demonstrating PR ROI

Get in front of media stories and instantly respond while on the go

"What's nice about Meltwater is I can use it at my desk or on the go. News is everywhere, so the more I know about what's going on in and what's being said about our city, the better. Meltwater helps me stay informed and proactive."

"Meltwater helps us understand our reach and assess the effect a negative article could have on our visitors. Receiving real-time alerts allows us to stay in front of potentially damaging stories, tell our story and reshape the
conversation."

Meet Visit Baton Rouge.pdf

From Cajun to Creole and everything in between, Louisiana's capital city feels like home to newcomers, visitors, and locals alike. A leader in the CVB industry, Visit Baton Rouge uses Meltwater to help tell the story of their historic, riverfront city beyond Louisiana state lines.

See how Visit Baton Rouge use Meltwater's Media Intelligence tool to understand their reach & the effects a negative mention could have on their visitors.

Meltwater Customer Story: Visit Baton Rouge

Visit Baton Rouge

"I knew about Meltwater from working with the software at my previous company and so I was keen to make the switch to Meltwater at LegalWise too since I knew what to expect. With Meltwater, we were able to meet all our objectives: we increased brand awareness and reputation, we're finally able to accurately measure all of our mentions and our share of voice in the market, listen to online conversations in real-time and stay ahead of competitors by keeping an eye on them."

MW Case Study_LegalWise_ZA.pdf

Founded in South Africa in 1984, LegalWise is now a 696-employee strong company operating in and dominating the legal insurance industry. Covering a wide range of topics from adoption, to bail, to selling a house, LegalWise makes it possible for any South African to have access to a lawyer and enjoy even the most basic human rights under the South African law. The company values integrity, relationship-building, their community members, loyalty and delivering on their promises.

How Meltwater media intelligence helps LegalWise benchmark against their competitors and improve reporting.

Meltwater Customer Stories: LegalWise

LegalWise

Media Monitoring

"It was very time consuming to look for and follow up all the keywords manually before we entered into an agreement with Meltwater"

Reporting and analytics

"A major benefit of using Meltwater is that we easily gain an overview of online media coverage or mentions on social media and can tailor the internal newsletters. This is how relevant and correct information gets to the right people".

Kverneland Group is an international company that develops, manufactures and produces and distributes agricultural machinery and technology. Meltwater’s tool helps Kverneland Group keep up date on media coverage globally and thus be proactive in its marketing work online.

Meltwater helps KG track media coverage in realtime, and distribute key insights to stakeholders with customized newsletters.

Kverneland Group - Meltwater Customer Story

Kverneland Group

Never miss a mention — both in news and on social — in multiple languages

Proactively manage their reputation with real-time alerts and insights

Use the mobile app to stay current anytime and anywhere

"Along with ongoing news coverage, we have very strong social networks— Instagram, Facebook, Twitter, and YouTube— and we needed monitoring capable of tracking both traditional and social media channels."

"I use the mobile app a lot. It's fast and agile, and alerts me to what's happening in the moment. I can clearly— and almost instantly— grasp a message's content from the keywords that Meltwater surfaces for me."

Meet Seventh-Day Adventist .pdf

Founded in 1863 in the northern USA, the Seventh-Day Adventist Church is the world's fifth-largest Christian denomination. Active in South America from the early 1900s and with local headquarters in Brazil, they rely on Meltwater for media monitoring, analytics, reporting, a newsletter, a mobile app, and social media.

Meltwater helps Seventh-Day Adventist Church understand their audience and identify social trends by being able to adapt to changing needs.

Seventh-Day Adventist Church - Meltwater customer story

Doing God's Work

Seventh-Day Adventist Church

Assess and benchmark campaign effectiveness in real time

"Now when we launch a product we can compare its media performance against other products, other markets, and our competitors. This helps us decide messaging that's tailored to what's happening in a specific market, and we can share data with our team in that market to show them the issue. It means we can tailor our solutions and be really specific in our decision-making. That's invaluable."

HK_Vivo Global Case Study (June 22) (1).pdf

Read this customer story to understand how Meltwater helps vivo Global make better decisions through use of data, tailored to specific markets.

vivo Global - Meltwater Customer Story

Meltwater  allows vivo to meaningfully and accurately monitor vivo's overseas market PR efforts.

vivo Global

Meet REV Media Group

The challenge REV Media Group faced

Using Meltwater means our team can access the data they want, in real-time, which allows us to make quick decisions about the effectiveness of our content strategy.

As a media company that millions of Malaysians rely on for information and entertainment, REV Media Group needs to be in touch with its audience. They must understand their customers’ wants and needs first, and only then are they able to create engaging content that connects best with their audiences. To do that, REV Media Group requires a comprehensive communications tool that allows it to track everything from the national political conversation to what people are saying about their most popular TV programs.

REV Media informs and entertains millions of Malaysians every day. It needed a powerful tool to track its audience.

Customer Stories