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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Stories — Meltwater

Challenge

"I would say that you need to have competitive intelligence. Competitive intelligence is necessary to know whether your communication efforts are working"

Solution

Summary

The Salvation Army uses Meltwater media monitoring to keep an eye on what's being said about them in editorial and social media. Using Meltwater's media monitoring, they can then view and analyse the data presented and develop various reports to guide strategic decision making. In addition to this, The Salvation Army also uses Meltwater's press tool to find relevant journalists to contact and spread awareness.

Read this case study to learn how the Meltwater Media Intelligence software supports the Salvation Army with monitoring their industry and competitors.

Meltwater Customer Stories: Salvation Army

How The Salvation Army manages journalist relationships

The Salvation Army

Get ahead of emergencies and breaking stories by receiving immediate email alerts

Automate and fine-tune media monitoring by filtering coverage geographically

Share accurate information with the government and the public 24 hours x 365 days

"Gone are the days when you can monitor social media manually. Automating it allows you to act with more urgency."

"We work hard to earn the trust of the company's leaders as well as the government. Meltwater helps us deliver on the challenges of communicating accurately and immediately."

Meet SaskEnergy.pdf

SaskEnergy is Saskatchewan's natural gas utility. Its 400,000 customers are dispersed across a vast area in which temperatures can reach -40 degrees. Heat is in high demand here and natural gas is a resource that requires fulltime attention, often testing the mettle of the utility's Government and Media Relations team.

Read this case study to learn how the Meltwater software helps SaskEnergy keep tabs on social media content and provide context in real-time.

SaskEnergy - Meltwater customer story

Discover SaskEnergy's plan for managing breaking news and crises in real-time

SaskEnergy

Draw insights to create authentic campaigns

Strengthen relationships with existing clients

"As an agency that takes pride in knowing local Filipino insights and keeping an ear to the ground, having a social listening tool that is easy-to-use yet powerful is advantageous. The tool helps us understand our consumer, our competition and the category better."

The Impact

Seven A.D. Case Study.pdf

Meltwater Helps Seven A.D To

Seven A.D is a leading independent advertising agency in the Philippines, and is a five-time Independent Agency of the Year winner. They are well known for their authentic and unique advertising campaigns, such as Resorts World Manila’s signature whisper and PSBank’s Simple lang, Maasahan campaign, that have successfully resonated with Filipino audiences.

Read this case study to learn how Seven A.D. uses the Meltwater Media Intelligence software as a data mining tool to build digital strategies.

Meltwater x Seven A.D. | Customer Story

How Seven A.D utilizes social data to boost the authenticity of their campaigns

Seven A.D.

"Before Meltwater, we were using an alternate tool but it didn't give us a solution that was tailored and specific enough, nor did it include everything on one platform. Getting started with Meltwater was easy due to our Key Account Manager, Dominique, who is always readily available. I especially love that the app is integrated with the platform to give us a full-rounded analysis of the data most relevant to our business and industry."

MW Case Study_Solidarity_Solidariteit_ZA.pdf

Trade Union Solidariteit has been protecting its members' rights against exploitation in the workplace since 1902. Solidarity currently offers a dependable service to approximately 140,000 members in all occupational fields, collectively and professionally, and has the passion and knowledge to look after its members' interests and to ensure that their rights are protected in the workplace. The union has more than 20 offices countrywide and members are served by more than 300 staff members and 1275 union representatives in thousands of companies.

Learn how the Meltwater Media Intelligence software supports Solidarity/Solidariteit following industry trends and becoming more efficient.

Meltwater Customer Stories: Solidarity/Solidariteit

How Solidarity manages its social media accounts and online reputation through Meltwater

Solidarity/Solidariteit

"People can often underestimate the impact of PR, or can't understand it's relevance to a campaigning organisation, and media monitoring tools allow us to showcase our successes and justify our existence. Our company name has many associations, such as the Stonewall Riots and football club Stonewall FC, however neither of these are associated with us. Meltwater's fluid Boolean search enables us to pull data that's only relevant to us. Our account manager was very patient in ensuring searches and data insights were bespoke."

MW Case Study - Stonewall.pdf

Stonewall is a LGBT rights charity formed in 1989 by political activists and others lobbying against section 28 of the Local Government Act. The controversial law stated that a local authority "shall not intentionally promote homosexuality or publish material with the intention of promoting homosexuality" or "promote the teaching in any maintained school of the acceptability of homosexuality as a pretended family relationship." Stonewall exists with the aim of creating social change and acceptance without exception.

Read this case study to learn how the Meltwater Media Intelligence software supports Stonewall with gathering relevant insights.

Meltwater Customer Stories: Stonewall

How Stonewall proves the effectiveness of its PR and campaign activations

Stonewall

"Tata CliQ has unique brand propositions, which is also reflected through our CAMEL and #surething campaigns. Meltwater Engage has helped us measure the success and consumer responses to these campaigns along with spreading awareness by interacting with the audience through a single platform."

MW Case_Tata Cliq_IN.pdf

Tata CliQ is an e-commerce venture by the Tata group. Available in 689 cities in India, Tata CliQ is a first-of-its kind multi- brand PHYGITAL e-commerce marketplace, seamlessly blending online and in-store shopping experience. They offer innovative services like click online, PIQ-up at store, return to store and ship from store through a large on-ground network of partners. The categories currently include authentic branded selection of apparel, footwear and electronics.

Read this case study to learn how the Meltwater Media Intelligence software helps Tata Cliq manage their online brand reputation.

Meltwater Customer Stories: Tata Cliq

How Tata Cliq boosts awareness and consumer engagement

Tata Cliq

"By setting up multiple searches and focusing on each message we can easily pinpoint what is contributing to the volume of coverage."

MW Case Study -Team Britannia.pdf

Team Britannia is a multi-million pound British bid to design and build the fastest and most fuel-efficient wave-slicing powerboat with the hope of smashing the much coveted UIM world record of 60 days 23 hours and 49 minutes!

Read this case study to learn how the Meltwater Media Intelligence software supports Team Britannia with winning more sponsors.

Meltwater Customer Stories: Team Britannia

How targeted media outreach helps Team Britannia secure new investments

Team Britannia

Structure internal and external communications to stakeholders

The Challenge

"Another way we leverage Daily Curated Executive Digests is to track positive stories that are being shared by the media about Coca-Cola in Africa and share them with our employees and other stakeholders. In addition to this, the daily alerts help us to stay on top of what various media organizations and our communities are saying about Coca-Cola in Africa."

The Solution

Cocacola.pdf

Founded in 1892, the Coca-Cola Company is the largest beverage manufacturer and distributor in the world. They have a vast and diverse drink portfolio spanning more than 200 brands, available in over 200 countries.

The Africa Operating Unit (AOU) is one of nine Coca-Cola operating units across the world. It has over 20 beverage brands in 54 countries, including local brands like Appletiser, Valpre, Stoney, Hollandia, and Bonaqua. The company has 22 bottling partners, with over 125 bottling plants, who bottle and distribute their beverages, including Coca-Cola Beverages Africa, Equatorial Coca-Cola Beverages Africa, and Coca-Cola Hellenic.

The vision of The Coca-Cola Company is to craft brands and choices of drinks that people love, to refresh them in body and spirit, and to do this in ways that make a difference in people's lives, communities, and our planet.

Discover how Meltwater enables Coca-Cola Company in Africa to ensure that stakeholders have full visibility into relevant issues.

Meltwater Customer Stories: Meet Coca-Cola Company in Africa

How Coca-Cola measures campaign success and manages its brand reputation

Meet Coca-Cola Company in Africa

Acquire insights and understand context to optimize their message

Connect with their youthful target audience across all channels

Analyze and report to senior leadership on demand

"Making our message resonate required a platform that could measure our performance and enable us to make more-informed decisions."

"Amplifying our message of inclusion requires having a tool like Meltwater to monitor and measure our performance and guide us in making the right decisions."

Meet Techo.pdf

Through the collaborative work of families living in extreme poverty with youth volunteers, TECHO seeks to overcome poverty in slums. TECHO is convinced that poverty can be permanently eradicated if society as a whole recognizes poverty as a priority and actively works towards overcoming it.

Read this case study to learn how the Meltwater media intelligence software helps TECHO scale effectively in support of ongoing growth.

TECHO - Meltwater customer story

How Techo optimizes its communications strategy to connect with younger audiences

TECHO

"We use Meltwater media monitoring as a research tool to ensure we remain on top of industry developments. Moreover, measuring online presence gives us a good indication of how far we've come and need to go in order to reach our goal."

MW Case Study - Global Marine Systems.pdf

Global Marine Systems is a specialist provider of installation, maintenance and repairs of submarine communications cables for the Telecommunications, Oil & Gas and Deep Sea Research industries. They are the leading provider of engineering and underwater services, responding to the sub-sea cable installation, maintenance and burial requirements. With a fleet of vessels and specialized sub-sea trenching/ burial equipment, Global Marine System a 165 year legacy in deep and shallow water operations.

Read this case study to learn how the Meltwater media intelligence software supports Global Marine Systems with keeping stakeholders informed.

Meltwater Customer Stories: Global Marine Systems

How Global Marine Systems monitors and manages its positive brand perception

The Global Marine Systems

Connect with customers on a personal level

“We use Meltwater on a daily basis to get an insight into guest feedback and experience, but it also allows us to connect with them on a more personal level.”

“Our team will typically run analysis using Meltwater every quarter to understand the hotel’s social media reach and sentiment. On an ad-hoc basis, it’s really important to look at pre and post-event metrics.”

W Singapore Case Study.pdf

Outcome

Meet W Singapore
Established in 2012, and now with over 200 employees, W Singapore has rapidly become a titan amongst the city’s overcrowded hospitality landscape. With Asia’s tourism boasting growth of 4 to 5% year-on-year, W Singapore’s social media strategy focuses on agility, content and driving influence.

Read this case study to learn how the hospitality brand W Singapore connect with their customers on social media with Meltwater.

Meltwater Customer Story: W Singapore

How W Singapore uses consumer behavior analytics to improve personalization for its guests

W Hotels

Save time and money by centralizing media reporting and analysis

Use social media insights and analytics to strengthen their new market entry strategy

Easily showcase ROI of marketing campaigns to management

"It's now easier and faster for me to compile reports that I can present to management. I can also provide the business development team with the real-time data they need, rather than waiting for one or two weeks for updates from an agency."

MW Case Study Yahlive.pdf

Launched in 2011 and based in Abu Dhabi, UAE, Yahlive is a joint venture between satellite operators SES and Yahsat. Yahlive's mission is simple: to deliver high-quality satellite services to their broadcasters, and to offer a choice of premium TV channels to their diverse and culturally-rich viewers.

Read this case study to learn how the Meltwater Media Intelligence Platform supports  Yahlive save valuable resources: time and money.

Meltwater Customer Stories: Yahlive

How Yahlive builds go-to-market strategies with social media insights

Yahlive

"For a fast-paced sector such as the gaming industry, we constantly need to be on our toes. We need all the media intelligence we can have to fully capitalise on what is trending in the industry. With Meltwater, DIFY is able to do that in double-quick time and we are always ready to roll out the next strategy."

DIFY Case Study_Meltwater.pdf

Founded in 2018 by Marjorie Poon and Roy Kek, the two friends set up an integrated communication agency DIFY after they saw a window of opportunity to provide tailored marketing services for emerging markets such as the blockchain technology, gaming and esports sectors. Primarily, DIFY provides three core services: public relations, digital marketing solutions, activations and events.

DIFY first made its foray into the gaming and esports industries when they worked with a local gaming space provider, Bountie Arena, in 2019. Whilst learning more about the industry, DIFY became more vested in helping the industry to grow. With incredible growth seen in the last 2 years, DIFY continues to champion and support the gaming community.

Read this case study to learn how esports and blockchain agency, DIFY, uses Meltwater to spot trends and report on their PR and marketing campaign results.

Meltwater Customer Stories: DIFY

How Dify builds marketing strategies driven by industry trends identified through Meltwater

DIFY

Amplify and unlock insights from complex social datasets

"A big advantage of using the Meltwater platform is being able to produce insights rapidly, the social data is instantly available. We can then select specific time periods and locations and start analysis within minutes"

Meltwater Customer Story - AxiaOrigin.pdf

How AxiaOrigin uses Explore for their clients

AxiaOrigin reject conventional consultancy norms and help companies unlock their data in new and exciting ways. They are at the forefront of innovation when it comes to data analysis and shine a light on dark data, unlocking value from the masses of unused data within organisations. Helping leaders tell compelling data stories to deliver lasting change.

Meltwater has helped AxiaOrigin extract and unlock unique data insights globally. Using the platform to innovate and change the way they work with clients

AxiaOrigin - Meltwater customer story

How AxiaOrigin manages localized campaigns on a global scale

AxiaOrigin

Situation: The Corporate Relations team drives positive brand reputation by staying transparent when engaging with media stakeholders. 

As a big part of their work is reactive, it is vital that they stay on top of breaking stories so as to manage incoming media requests from a place of expertise.

Solution: Having tested the quality of different providers in the market, nib Group came onboard with Meltwater for comprehensive news, broadcast and social media monitoring, integrated with a journalist database and a suite of earned media reporting options.

Impact: nib Group have successfully established a hub wherein they can find and engage relevant journalists, stay across breaking industry news and report back on the ongoing success of their work as a Corporate Relations team.

“One of the things that stood out to me when partnering with Meltwater was the Social Echo functionality. It clearly articulated the further reach that online news was getting across social media. Beforehand, we might have underestimated the impact that an article from a smaller publication could have. For me, it made me rethink how we’re responding to the media and what articles we needed to alert our frontline teams to in advance of expected member enquiries."

[AU] NIB Case Study (Mar 22).pdf

Impact

nib Group is a trusted health partner, supporting the health needs of around 1.6 million Australians, New Zealanders and international students and workers, while also providing travel insurance for travellers around the globe. 

nib believes that by giving their members access to better health information, tools and services, they’ll feel confident in choosing the right path to take control of their health.

Discover how nib Group quantifies the impact of their corporate relations efforts through data insights and real time media analysis.

nib Group  - Meltwater Customer Story

How nib Group manages media requests and breaking stories

nib Group

Surface industry-relevant content, while filtering out the noise

Free up the bandwidth needed to identify new growth opportunities

Pull retroactive content to learn from past industry mishaps

"We've seen direct time savings by relying on Meltwater's twice daily feeds, instead of manually scouring for news article. The news I receive through Meltwater is reliable, and I no longer feel the need to open up the top two or three publications each morning because I know Meltwater has me covered."

"A lot of companies make you pay extra for customization, like additional users, retroactive searches and reporting, posting to social channels, or even number of consultancy meetings. Meltwater offers all of this at a flat rate. Their all-inclusive service reassures us there's no hidden agenda."

Meet  DNV GL Healthcare.pdf

DNV GL Healthcare, a business unit within DNV GL, serves the global healthcare community by providing hospital accreditation. The initials stand for Det Norske Veritas, or 'the Norwegian truth,' which guides their pursuit to safeguard life, property, and the environment. They rely on Meltwater for critical industry insights.

Meltwater helps DNV GL Healthcare receive personalized guidance for optimizing their media strategies.

DNV GL Healthcare - Meltwater customer story

How DNV GL Healthcare manages risk and reputation with real-live media monitoring and social listening

DNV GL Healthcare

Gain key insights from social conversations and news coverage.

Communicate with internal stakeholders about trends in breaking news.

Deliver first-in-class reporting about the brand's PR & Communications
activities.

“For me, Meltwater has given me the opportunity to show how communications can not only support our organisation but our purpose, our values, and our commitment to Australia with real, tangible insights.”

2021_AstraZeneca_Case_Study.pdf

AstraZeneca is a global biopharmaceutical company that has been operating in Australia for more than 60 years, providing medicines that transform the lives of people with different types of cancers, and chronic conditions such as diabetes, kidney disease, heart failure and respiratory diseases.

Read this customer story to discover how Meltwater enables AstraZeneca Australia to manage its global reputation and deliver first-in-class reporting.

AstraZeneca - Meltwater Customer Story

How AstraZeneca uses Meltwater to manage and measure its reputation on a global scale

AstraZeneca

"One of the biggest challenges we had was putting that all together into a comprehensive, insightful presentation that would allow us to really have a clear picture of where we are across the board, also a deeper dive into the insights from there. Previously we had numbers, but we didn't know what was behind the numbers."

"The reporting that we've [developed] over time, really helps us to figure out where our opportunity is as marketers, broadly defined. By looking at the themes that are being discussed externally, by looking at the themes that are being discussed in relation to the Economist and our family of brands, we can start to have better planning and make more informed decisions."

eng-052020-MW-Case-Study-The-Economist.pdf

Meltwater Customer Story: The Economist

The Economist is a trusted source for news analysis, which helps over a million people make sense of the world through news media. The team turned to Meltwater to help them achieve their primary goal: Strategically growing their readership through new subscriptions.

Learn how The Economist is using Meltwater to understand the true brand impact of their work, and to gain powerful marketing, media and audience insights.

The Economist - Meltwater customer story

How The Economist uses audience insights to engage readers around its content

The Economist

Meltwater Case Study: The Economist

"We partnered with Meltwater at a critical time when we were transitioning towards digital. The tool helped us become a socially responsive brand where other tools like Google Alerts used previously did not fulfill the overall objective in the right manner."

MW Case_Sodexo_IN.pdf

Sodexo deliver services across two main categories - Employee Benefits and Incentive & Rewards and Recognition. Having launched in India in 1997, Sodexo Benefits and Rewards Services is now a market leader in the meal benefits space. As a group, Sodexo provides access to a wide range of services that improve the quality of life of their consumers, promote work-life balance and increase employee motivation.

Read this case study to learn how the Meltwater Media Intelligence software supports Sodexo with facilitating digital transformation.

Meltwater Customer Stories: Sodexo

How data consolidation led to enhanced customer service for Sodexo

Sodexo

Monitor across all media types and engage with the media from a single platform

Increase university outreach and grow brand recognition globally

Keep their community informed and
engaged

"The clips from our previous provider weren't reliable, as coverage was consistently missed. We still had to manually search for stories we could share."

"Our goal is to better listen to our community and know what they care about. Using Meltwater not only keeps us informed, but it allows us to interject our thought leaders into the conversations where they can make the biggest positive impact for ODU."

Meet Old Dominion University.pdf

Norfolk, Virginia's Old Dominion University (ODU) is a forward-focused research university that values entrepreneurship and innovation with initiatives that contribute nearly $2.1 billion to the economy. Its communications team uses Meltwater for outreach, monitoring, and social engagement.

Meltwater provides Old Dominion University with opportunities for university experts to speak on trending topics in the media.

Old Dominion University - Meltwater customer story

How Old Dominion University grows its global student community

Old Dominion University

Situation: For the Corporate Affairs team, their wide remit of responsibilities is no small undertaking, and translating the impact of this work has traditionally been difficult.

Solution: In 2018, Kellogg’s partnered with Meltwater for access to deeper data insights that could help drive the success of their corporate affairs team. Meltwater allows them to move beyond standard KPI reporting and find out the real impact of business opportunities and challenges.

Impact: In the early days of the partnership, they started tracking fluctuations in media sentiment regarding the brand.  Through this, Kellogg's are able to identify areas in which corporate affairs are aiding in the maintenance of their reputation, and the places that need attention.

“It was clear from our first interaction with Meltwater that it was a very easy platform to use and the accessible insights made reporting up to our leadership team much smoother. It was our first time having access to reports which were visually appealing and easy to digest, and that made it possible to tell a story about the work that the Corporate Affairs team does.”

[AU] Kellogg's Case Study (Nov 21).pdf

Driven by the legacy of their innovative founder, W.K. Kellogg, the Kellogg Company is the world’s leading producer of cereal products. 
The company has a strong history in Australia, beginning local operations in 1924, with their Botany production boasting the longest-running factory in the global Kellogg’s network.
Their iconic product lines such as Corn Flakes, Rice Bubbles and Nutri-Grain are an essential part of many local economies as they have maintained a long-standing commitment to sourcing Australian grown ingredients for over 90 years now.

Discover how Kellogg's measures the impact of their corporate affairs efforts through data insights and industry leading reports.

Kellogg's - Meltwater Customer Story

How Kellogg's uses reporting from Meltwater to win over key stakeholders

Kellogg's

Track all mentions of all media types, globally

Monitor sentiment on social media including WeChat

Read this customer story to learn how Meltwater allows the CUHK Art Museum to track media mentions across all media types, globally.