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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Stories — Meltwater

Perform multiple functions from a single platorm

Challenge

"It's a platform that does everything that I need! It's not too difficult and onerous for me to use...Having the newsletter functionality is a real bonus...I used to spend hours selecting the articles that were relevant to us and that were not. Whereas with Meltwater, it takes me about ten minutes. "

Solution

MW Case Study - Offshore Renewable Energy Catapult (1).pdf

Summary

The Offshore Renewable Energy Catapult is the UK's leading technology innovation center for offshore wind, wave and tidal energy.

Read this case study to learn how the Meltwater Media Intelligence Suite supports Catapult Renewable Energy to measure the performance of their brand.

Meltwater Customer Stories: Catapult Renewable Energy

Catapult Renewable Energy

Gain complete visibility into print and online media coverage

Identify, target and connect with qualified journalists and media

Generate real-time reports that measure effectiveness
and inform strategy

"The ability to pinpoint coverage on a heat map with a single click, show year-over-year analysis, and benchmark sentiment from state to state was just the tip of the iceberg, Meltwater is really at the forefront and continues to evolve with the ever-changing needs of the media market."

American Wind Energy Association.pdf

American Wind Energy Association (AWEA) is the national trade association representing the interests of America's fastest growing
energy sector. Their employees work with hundreds of member organizations to drive wind energy demand and make it increasingly
cost-competitive. AWEA relies on Meltwater for media outreach, monitoring, and metrics to continually refine their communications.

How American Wind Energy Association uses Meltwater to Identify, target, and connect with qualified journalists and media. Read on.

American Wind Energy Association

Wind Power

Get real-time insights and data so they can act quickly to create content, address concerns, or even build a new strategy around it.

Provide support with our customer solutions team who are constantly available to help troubleshoot problems.

Have a robust sentiment analysis for the brands they work with our wide coverage of data when it comes to sentiment tracking.

Meet MBCS

"Meltwater gives us an opportunity to extract deeper insights from our target audience."

Challenges that MBCS faced previously

SEA_MBCS_Case Study_Revised.pdf

What MBCS loves about Meltwater

MBCS is part of the highly respected IPG Mediabrands global group of media and marketing companies. With beginnings from 2009, the agency is focused on creating content strategies for Mediabrands’ existing clients in three main categories: branded content for media partners, digital content that drives performance and engagement, and long- and short-form branded original content.

Learn how we provide Mediabrands Content Studio (MBCS) real-time data and insights to create compelling content that will deliver for their customers.

Mediabrands Content Studio — Meltwater Customer Story

As a business focused on creating content strategies for clients across a range of global markets, Mediabrands Content Studio (MBCS) relies on data and insights to create compelling content that will deliver for its customers.

Mediabrands Content Studio

"From the outset, we were able to track news and social media coverage to determine which channels were most effective
for a medium-sized university on the UK's south coast, which is an area full with a number of similarly-structured higher
education organizations".

MW Case Study Template 2020- The University of Chichester-2.pdf

The University of Chichester is a publicly-funded organization in West Sussex, England, founded in 1839. With 1,000 staff members and 5,000 students, the University's educators provide a focused and continuous commitment to their students. With 14 departments, they span an array of subjects but specialize in humanities, sport, musical theater, and education in a continuous bid to live by its thoughtful motto "by teaching, we learn".

Read this case study to learn how the Meltwater Platform helped The University of Chichester increase editorial mentions by +4000%.

Meltwater Customer Stories: The University of Chichester

How University of Chichester engages with students on a national and global level

The University of Chichester

The Challenge

"Meltwater allowed us to access the performance data of each influencer campaign post as well as the average performance data of each influencer, making it easy for comparison. We were able to translate performance into actionable marketing insights, such as identifying the most relevant audience interest, based on the detailed data provided by Meltwater."

The Solution

2020 APAC Infiniti X DBL Case Study.pdf

Paving the way to marketing actions with precise insights centralised

Read about how Digital Business Lab is using the Meltwater Media Intelligence tool for their marketing.

How Meltwater helps Digital Business Lab

Translating Performance into Action

Infiniti X Digital Business Lab

Generate meaningful reports for clients and management

Deep dive into reliable, real-time data to inform content and strategies

Work more efficiently and effectively than ever before

Track and monitor campaigns and social media sentiment

Meet TALI

We now get real-time insights and data, so we can act on it quickly by creating content, addressing concerns, or even building a new strategy around it.

The challenge TALI faced

SEA_TALI_Case Study_Final.pdf

The solution Meltwater provided to TALI

As a marketing agency working with some of the coolest and most beloved brands in the Philippines like Dickies and Vans, Digital Innovators, Inc (also known as TALI) needs to be across the zeitgeist. Knowing what the public thinks, feels, and wants is crucial to TALI being able to create effective campaigns and content for their clients.

Digital Innovators Inc needed a tool that would give them the real-time insights they needed to provide the exceptional service their clients expect.

TALI — Meltwater Customer Story

Needed a communications tool that would give them the kind of real-time insights they needed to provide the exceptional service their clients expect.

TALI

"Meltwater API helps Kommunal combine external data with data from their own website and deliver a situation snapshot in real time"

Meltwater's API allows media intelligence data to be used alongside other business systems. This means that companies can integrate valuable Meltwater real-time insights with their own platforms alongside various other datasets. Ruth, the advertising agency, uses Meltwater media monitoring to stay abreast of their competition and the industry. When the agency developed a campaign for Kommunal (Swedish Municipal Workers' Union), dubbed "Kommunal wakes", they realised that they needed a solution that was able to combine internal data with external insights, so they turned to Meltwater. Using Meltwater API, they have now developed a solution that, among other things, scans social media to measure satisfaction among Kommunal's members.

Advertising agency, Ruth, uses Meltwater API connections to analyze multiple datasets in real-time, providing in-depth insights to their clients.

Meltwater customer story: Ruth

Ruth

Understand historical and real-time insights

"Meltwater is at the root of our content marketing tree. The insights pulled through the media monitoring tool help us build the basis for our content, email and social media strategies. Different audiences require different content, for example landing pages, calls to action and nurture flows. Meltwater enables us to build customer personas more effectively so that we can facilitate those different types of conversations depending on where the customer is in the buyer cycle."

MW Case Study - Yogurt Top Marketing.pdf

Yogurt Top Marketing is a multi-disciplined digital marketing agency focused on delivering a customer-centric service that's driven by results. The diversity of Yogurt Top Marketing's skill set allows them to be able to cover all digital marketing and communication needs, from social media account management, website design and development, brand management, digital PR, SEO & PPC, digital design, email marketing and comprehensive digital marketing strategies.

Read this case study to learn how the Meltwater Media Intelligence Platform supports Yogurt Top Marketing with crafting relevant content.

Customer Stories: Yogurt Top Marketing

Yogurt Top Marketing

Fifty Acres wanted a simple solution: a hub of information that could be accessed whenever it was needed, by any member of the team, no matter where they were.  The Fifty Acres team works remotely, so this was a key consideration.

Fifty Acres uses Meltwater for research, monitoring, outreach and media releases. Meltwater’s solutions play a critical role helping Fifty Acres determine where it’s best to pitch stories to have the best chance of success and the maximum impact.

Visual reporting tools, with dashboard options including pie charts and graphs, mean Fifty Acres can aggregate important data into one aesthetically pleasing place to demonstrate their effectiveness to clients.

“If I can show a client a Meltwater dashboard, which is interactive, then that is so much more immediate than me showing them an Excel spreadsheet of the coverage they’ve got over the last week."

AU_Fifty Acres (April 22).pdf

Meltwater helps Fifty Acres to:

Related Items

As a full-service communications agency focused on helping not-for-profits create change, Fifty Acres needed a tool to track the national conversation on a variety of important topics, help their clients shift and lead those conversations by engaging with stakeholders, government and the media, and then, finally, demonstrate just how effective their efforts had been.

Discover how Fifty Acres communications agency use media intelligence to drive not-for-profit strategy.

Fifty Acres- Meltwater Customer Story

How Fifty Acres uses social data and consumer insight to win new clients

Fifty Acres

Monitor media coverage of humanitarian crises over the course of a year

Analyze over 2.4 million online articles in English, German, French, Arabic and Spanish

Evaluate the crises that were the most and least mentioned in 2019

"The goal of this report is for CARE to contribute to a discussion between politicians, journalists, the humanitarian community and the wider public. Together, we should aim to raise awareness of people in need, make the delivery of aid more efficient and be better prepared for crises and disasters."

MW Case Study_Care_ZA.pdf

How the IRC uses Meltwater to focus attention on humanitarian crises

The Ultimate Guide to Crisis Communications

CARE is a global humanitarian organization providing disaster relief to areas in crisis, while offering long-term solutions to poverty around the world. CARE works in more than 90 countries, reaching over 50 million people through over 950 poverty-fighting development and humanitarian aid programs.

The NPO works around the clock and globe to save lives, defeat poverty and achieve social justice.

Meltwater supports CARE with identifying global crises, as well as analyzing media exposure and impact. CARE used Meltwater's media and data analytic tools to compile their annual report on the Top 10 Under-Reported Humanitarian Crises
2019: Suffering in Silence.

Read this customer story to find out how Meltwater supports CARE with identifying global crises and measuring their media impact.

Meltwater Customer Stories: CARE

CARE

Streamline information gathering and reduce noise

Understand the weight of issues at a local and state level

Generate insightful ROI reports to share with donors

"Saving time is a primary goal along with pinpointing the right influencers to work with for the long haul."

KidsAndCars.org.pdf

KidsAndCars.org is a national nonprofit dedicated to protecting children in and around motor vehicles. Their advocacy has led to legislative advances in power windows and trunk latches, resulting in fewer accidental children deaths. They use Meltwater for media monitoring, data collection, and in their fundraising efforts.

KidsAndCars uses Meltwater to manage high volumes of information, find influencers, and share data to prove campaign ROI.

Customer Story: Meltwater x Kids And Cars

Kids And Cars

Understand social sentiment of the brands and its services

Respond quickly to customer issues and concerns

Ensure the entire marketing team has visibility on every issue

Get visibility on its social media mentions

Meet Setel

The automatic integration of Meltwater's social listening into Slack has really helped us close the gap in terms of our customer response times.

Challenges that Setel faced previously

SEA_Setel Case Study_Final.pdf

The solution that Meltwater had provided Setel

But with thousands of regular customers and millions of users of its app every single day, Setel needed to know what was being said about its product and service offerings by users, so it could respond quickly.

Learn how Meltwater helps Setel to know what is being said about its product and service offerings by users so that it can respond quickly.

Setel — Meltwater Customer Story

Since it began revolutionising the way Malaysians pay for everything from fuel and parking to motor insurance in 2018, Setel has become an everyday part of life for many people.

Setel

Collate detailed social media analytics in a single platform

Get a clear picture of customer sentiment through social listening

Create better reporting that is making business more efficient.

See the brand’s share-of-voice on social and compare it to competitors

Meet Kopi Kenangan

The product features were exactly what we needed to really supercharge our digital communications, but we were also attracted by the quick support that’s available from the Meltwater team when we need it.

Challenges that Kopi Kenangan faced previously

SEA_Kopi Kenangan_May Case Study.pdf

The solution that Meltwater had provided Kopi Kenangan

With 800 stores in more than 64 cities across Indonesia and an expansion underway across Southeast Asia, grab-and-go coffee chain Kopi Kenangan has a lot of reach.  To keep track of what’s being said about the brand across the region, Kopi Kenangan needed an exceptional communications tool.

How does Indonesian grab-and-go coffee chain Kopi Kenangan keep a track of the buzz it’s creating on social media?

Kopi Kenangan — Meltwater Customer Story

How does Indonesian grab-and-go coffee chain Kopi Kenangan keep track of the buzz it’s creating on social media?

Kopi Kenangan

Obtain 5 categories of identified influencers

"The campaigns we have run with Audience through WWF's @NatureDeal account, have improved our impressions and engagement rate, and directly contributed to a 12x increase in followers."

Meltwater Customer Story - WWF.pdf

Customer Quote

For nearly 60 years, WWF has worked to help people and nature thrive. As the world's leading conservation organization, WWF works in more than 100 countries. At every level, the organization collaborates with people around the world to develop and deliver innovative solutions that protect communities, wildlife, and the places in which they live.

Meltwater has helped the World Wildlife Fund increased their followers by 12x and reach 1.9 million Twitter impressions.

World Wildlife Fund - Meltwater customer story

How WWF increased social media engagment by getting a better understanding of its audience

World Wildlife Fund

Monitor media coverage of the brand, industry and competitors

Track the effectiveness of marketing activity against KPIs

Maximise the efficiency of its marketing team

Meet Knight Frank

What's awesome is the live updates - whenever new articles are published, we are notified immediately and it allows us to track share of voice easily. This has really freed up time and resources.

Challenges that Knight Frank faced previously

SEA_Knight Frank Case Study (October 22)_Final.pdf

The solution that Meltwater had provided Knight Frank

To do that effectively, Knight Frank needs an exceptional news tracking and communication tool to help it monitor media conversations, especially about its brand revolving around the real estate and private wealth sectors.

As Singapore's go-to real estate advisory, Knight Frank needs to remain relevant and up-to-date with the latest news and trends.

Knight Frank — Meltwater Customer Story

As Singapore's go-to real estate advisory, Knight Frank needs to remain relevant and up to date with the latest news and trends. It is crucial to be in the know and on top of market events, as well as any regional news that may affect its business.

Knight Frank

Measure the impact of its communications against key internal objectives

Stay on top of industry changes with customized reports and human analysis

“Meltwater is a full package. Being able to have the platform and the professional services organization that you can trust is why I enjoy working with them so much.”

Western Union Customer Story.pdf

Meltwater Customer Stories: Western Union

When a company as prominent as Western Union assesses its reputation, it needs something far beyond a bird’s-eye view. As the world leader in remittances and money transfers — with more than 550,000 agent locations in over 200 countries and territories worldwide — the company has a vast online presence, racking up around 80,000 media and social media mentions every month. Meltwater’s extensive data sets and in-house human analysts are the perfect solutions for Western Union’s communications and brand management requirements.                                        

Before Meltwater, Western Union’s social listening, analytics, and insight department found it difficult to access and make sense of the ocean of relevant data generated each day. “The ability to interpret and create a narrative around that data, to understand the true impact, is critical to Western Union and other large Fortune 500 companies,” says Evan Escobedo, the department’s global lead. “Meltwater helps us truly understand not just the outputs and outcomes but also the impact our messages have and how they align to our business priorities.”

Discover how Meltwater's custom reporting services inform Western Union's brand monitoring and brand management strategy.

Western Union — Meltwater Customer Story

How Meltwater’s custom reporting services inform Western Union’s brand strategy

Western Union

Strategize around real-time competitive intelligence

Consistently quantify and communicate media results

“Meltwater helps us focus on the things that matter most to our communications objectives and the stories that are critical for us to tell.”

Asana - Meltwater Customer Story.pdf

Get in touch to learn more

Asana knows all about getting things done efficiently. As an industry-leading work management platform, it helps organizations orchestrate their work, from small projects to strategic initiatives. But as the company continues to serve more complex enterprise customers, it requires a media intelligence solution that can provide data to help support compelling stories highlighting how Asana enables the world’s organizations to achieve their most ambitious goals. 

Asana leverages Meltwater to monitor the rapidly evolving media landscape and gather insights to fuel media strategy around product launches, corporate messaging, and brand reputation.

Read this customer story to discover how Asana uses Meltwater to optimize their social media monitoring and camapign reporting.

Asana — Meltwater Customer Story

How Asana Uses Meltwater to Master the Media Landscape

Asana

Analyze social data to identify new audiences

“Building meaningful relationships is something that we will continue to be able to do very successfully with Meltwater as a resource.”

The Jaunt - Customer Story.pdf

Going into 2021, off-price luxury goods retailer The Jaunt faced an uphill battle to expand awareness of the brand. As the direct-to-consumer division of Madaluxe Group, North America's largest distributor of European luxury fashions, The Jaunt had recently rebranded and needed a way to introduce itself to new audiences without wasting resources and time. Its marketing teams turned to Meltwater to zero in on data that could help them drive revenue and build strong marketing partnerships.

Discover how The Jaunt drives revenue through targeted influencer partnerships & audience engagement with Meltwater's solutions.

The Jaunt — Meltwater Customer Story

How The Jaunt uses Meltwater to build revenue-boosting partnerships

The Jaunt

Meltwater Customer Story - The Jaunt

Understand its brand and category landscape

Identify and track rising communities and trends

“Our key goal is to ensure social data and consumer insights drive every business decision we make. Meltwater was one of the key enablers that helped us become a truly consumer-centric organization.”

Pernod Ricard - Meltwater Customer Story.pdf

With some of the world's most prestigious brands in their portfolio, Pernod Ricard is a global leader in wines and spirits. Their innovative approach to using social data for strategic business decisions differentiates it globally but requires powerful technology to match.

Pernod Ricard uses Meltwater for structured data collection and audience analysis to serve multiple business divisions—including marketing, operations, corporate communications, and cultural forecasts.

Discover how Pernod Ricard uses Meltwater to uncover customer and industry trends, and drive product innovation

Pernod Ricard — Meltwater Customer Story

How Pernod Ricard uses Meltwater to stay ahead of consumer trends

Pernod Ricard

"If we didn't have Meltwater, we would have no choice but to rely on Google Alerts to know what's being said and by who. I've tried this before, it doesn't really work."

The Direct Marketing Association (DMA) is a UK trade organization for the one-to-one marketing industry —  those companies that speak directly to their customers and the businesses that help them to achieve this. The DMA also holds industry events, conducts research and publishes reports, lobbies for legislation to support its members' business practices and, since its merger with the Institute of Direct and Digital Marketing (IDM) in 2015, it also offers a full range of expert training.

Read this case study to learn how the Meltwater media intelligence software supports The Direct Marketing Association with measuring PR ROI.