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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Stories — Meltwater

Challenge

“Now community engagement becomes more important – and this means understanding the tonality of how your messages are landing, as well as having an up to the minute view on that.”

Solution

MW Case Study Multichoice.pdf

Summary

As Africa’s leading entertainment company, MultiChoice creates and secures the rights to content from all over the world. Their entertainment platforms available via satellite or streaming including – DStv, Gotv and Showmax– are a hub for approximately 20 million people across 50 countries! Through Irdeto, MultiChoice is a world leader in digital platform security for video entertainment, video games, connected transport and IoT connected industries.

Read this case study to learn how the Meltwater Social Media Intelligence Suite helps Multichoice increase subscriptions and manage crisis communication.

Meltwater Customer Stories: MultiChoice Group

MultiChoice Group

"Meltwater really allows me to show up to meetings looking smarter and being prepared for the teams that I service internally."

Mailchimp is an all-in-one marketing platform popular amongst SMEs and startups, providing a suite of marketing automation tools that enable smaller businesses to compete with larger enterprises.

Mailchimp itself has grown from a small startup, focused solely on email, to become one of the world’s best-known marketing tech platforms, so it understands the pressures faced by small businesses trying to scale up with limited marketing resources.

In this case study, we hear from Jason Maldonado, Senior Manager of Social Media at Mailchimp explaining how his team uses Meltwater social media monitoring to identify trends and themes that inform the company’s content strategy. He also discusses how Meltwater’s social solutions automate much of the company’s social media activity, enabling him to focus on more valuable, strategic work.

Read this case study to understand how Mailchimp uses the Meltwater platform to power its social media strategy.

Meltwater Customer Stories: Mailchimp

Mailchimp uses Meltwater to Power its Social Media Strategy

Mailchimp

Mailchimp Case Study

Meet the Client

The Challenge: Getting a Holistic View of the Industry

"Meltwater provides a one-stop-shop for all our needs, measuring and monitoring for our entire category."

The Solution: Having an Integrated View of Their Brand in the Market

"Meltwater has provided us with a fully inclusive tool that provides not only monitoring but reporting. We no longer need to consolidate multiple reports from multiple sources which provides consistent reporting and saves us time, effort and money."

Increase Their Productivity

Save Time and Money

Get Brand Insights in Real-Time

Read this Customer Story to understand how Hollard use Meltwater to increase their productivity, save them time, energy and money, and to understand their brand insights in real-time, so that they can stay ahead of competitors and remain market leaders.

Meltwater Customer Story | Hollard

How Hollard uses Meltwater to save them Time, Energy and Money

Hollard

Streamline management of owned social channels

Listen for relevant mentions across broader social media

Perform as much ad-hoc social research as needed

“We landed on Meltwater Social because we get the most bang for our buck with our license - we can search for as many things as we want, no limit on volume or queries which was particularly important for such a broad topic – parks and outdoor recreation.”

“When we were working to sell in the need for a social media publishing, engagement, analytics, and listening tool, our Meltwater account team worked with us to build a really robust report, which is when the problem with bots showed up. It’s SUCH a pleasure to work with our reps Jeannette & Emilia.”

Booz-Allen-CaseStudy.pdf

For more than 100 years, business, government, and military leaders have turned to Booz Allen Hamilton to solve their most complex problems. As a consulting firm with experts in analytics, digital, engineering, and cyber, they help organizations transform. And when they were building a new platform for Recreation.gov, where social media listening would be central to ongoing customer engagement, Booz Allen worked with Meltwater Social as an integrated piece of the solution.

Discover how Booz Allen Hamilton uses Meltwater to streamline management of owned social channels and listen for relevant mentions across the social space.

How Meltwater supports Booz Allen Hamilton with social management

Booz Allen Hamilton

Making a Bigger Splash

The Challenge

My company started while living abroad in Bermuda, wanted to scuba dive often, I started Splash by bartering marketing expertise for free diving. I worked with dive shop clients in Bermuda and helped them reach out to the US market to bring them new customers and partnered with  hotels and airlines using an integrated marketing approach.

The Solution

Grow their business by taking on bigger and more lucrative projects

Engage and learn from subject matter experts, leading to higher-quality work

Monitor the full extent of their reach and report with greater precision

Discover how Meltwater helps Splash Communications Engage and learn from subject matter experts, report on their efforts and achieve growth.

How Meltwater Supports Splash Communications Grow

They’ve got a great origin story, where great diving begat better marketing so a big Splash could be heard around the world.

Splash Communications

Cultivating Lasting Relationships

Meltwater helps us answer the question: how can we ensure that the content we're producing is relevant to what people want to know about Kubota?

Monitor every mention on TV, social media, print, and even radio from one platform

Search by desired traits for people they want to sponsor as marketing influencers

Execute more successful product launches using insights acquired via social media

Their products may be tough, but their people employ a soft touch to make their customers happy. Meltwater helps point the way.

Read this customer story to learn how the Meltwater Media Intelligence Suite helps Kubota succeed with influencer marketing and grow their audience.

Customer Story: Meltwater x Kubota

For Earth, for Life

Kubota

"Meltwater allowed us to access the performance data of each influencer campaign post as well as the average performance data of each influencer, making it easy for comparison. We were able to translate performance into actionable marketing insights, such as identifying the most relevant audience interest, based on the detailed data provided by Meltwater."

2020 APAC Infiniti X DBL Case Study.pdf

Paving the way to marketing actions with precise insights centralised

Read about how Digital Business Lab is using the Meltwater Media Intelligence tool for their marketing.

How Meltwater helps Digital Business Lab

Translating Performance into Action

Infiniti X Digital Business Lab

Pick up mentions of clients on social media and news on a global scale

Generate brand awareness reports for social media and online news

Share insights with important stakeholders

"Meltwater is more than just a media monitoring tool for the EOC; it gives us commercial direction and helps us to make strategic data driven decisions. What has made our partnership even more successful has been the reactivity of the Meltwater team. They have been open, responsive and flexible right from the start."

MW Case Study-MSM for the European Olympic Committees.pdf

The European Olympic Committee (EOC) uses Meltwater to generate and measure brand awareness. They also use the tool to make sure that when they are being talked about, they pick this coverage up globally.

Read about how the European Olympic Committees (EOC) is using the Meltwater Media Intelligence tool for their marketing.

How Meltwater helps the EOC

Getting commercial direction and making strategic data-driven decisions.

European Olympic Committees

Draw insights to create authentic campaigns

Strengthen relationships with existing clients

"As an agency that takes pride in knowing local Filipino insights and keeping an ear to the ground, having a social listening tool that is easy-to-use yet powerful is advantageous. The tool helps us understand our consumer, our competition and the category better."

The Impact

Seven A.D. Case Study.pdf

Meltwater Helps Seven A.D To

Seven A.D is a leading independent advertising agency in the Philippines, and is a five-time Independent Agency of the Year winner. They are well known for their authentic and unique advertising campaigns, such as Resorts World Manila’s signature whisper and PSBank’s Simple lang, Maasahan campaign, that have successfully resonated with Filipino audiences.

Read this case study to learn how Seven A.D. uses the Meltwater Media Intelligence software as a data mining tool to build digital strategies.

Meltwater x Seven A.D. | Customer Story

Powerful insights to win new businesses and recommend digital strategies

Seven A.D.

Leverage PR to Amplify Their Success Stories

Get Daily Insights on Their Media Mentions

The Challenge: Brand Image and Available Insights

"The Meltwater solution has enabled us to tell stories, showcase new product launches, kept us up to date on retail trends and provided us with measured feedback."

The Solution: Meltwater's PR and Media Monitoring Solutions

"It was very easy to get started with Meltwater. Our Account Manager and the whole Meltwater Team have been fantastic with answering any questions that my team or I had, getting us started, and being hands-on throughout the process."

Engage With a Range of Influencers

Read how Meltwater has enabled Encore to leverage PR to amplify their success stories, connect with a range of social media influencers and news journalists, and get daily insights on their media mentions, in order to stay on top of competitors and indsutry news.

Meltwater Customer Story | Encore

Meltwater Customer Story: Encore

Encore

“We do this [research] in various ways, for example, through our extensive contacts within each of our member organisations, local, regional and national networks, our parliamentary and press work, and work with government departments. But we also need reliable, daily, local political and organisational intelligence.  Each regional team has their individual approach, but it was originally very time consuming searching the latest reliable online news on each authority so that we didn’t have to ask our members for it, which would put extra pressure on them. This is when Meltwater came in.”  

“Meltwater provides the LGA’s regional teams with a daily, reliable, up to date digest of local news that complements and furthers our existing knowledge and understanding of our members’ circumstances, experiences and needs. This enables us to spend more time using the intelligence to inform our work and best support our members.”

MW Case Study - The Local Government Association.pdf

Founded in 1997, the Local Government Association is the national membership body for local authorities. The LGA is a politically-led, cross-party organisation that works on behalf of councils to ensure the local government has a strong and credible voice with the national government. Its core membership is made up of 339 English Councils and 22 Welsh Councils. 

The LGA aims to influence and set the political agenda on the issues that matter to councils so they are able to deliver local solutions to national problems. They also provide a range of free and subsidised practical improvement support. This includes corporate support, such as leadership programmes, peer challenges and LG Inform (a bench-marking service). Furthermore, they also provide programmes tailored to specific service areas such as children, adults, health, care, financial, culture, tourism, sport and planning services.

Meltwater provides the LGA with fast & reliable industry updates to make informed decisions when it matters most.

The Local Government Association - Meltwater Success Story

Real-Time Industry Insights

The Local Government Association

The Challenge: It Was Time to Get Digital

"The great thing about Meltwater is that they were able to give us eyes and ears in places where we couldn't be."

The Solution: Gauging Brand Presence in Less Time

"I really enjoy the Meltwater app. With everything being done on phones, I like the fact that I have the app on my phone and can still follow what's happening on social media wherever I am."

Create and Understand Comprehensive Reports

Understand Their Social Media Presence

Save Time, Money and Resources

Understand how Meltwater enables NAMDIA, Namibia's cutting edge diamond company, to save time and money, create consolidated and comprehensive reports and prove their social media ROI, in this Customer Story.

Meltwater Customer Story | NAMDIA

NAMDIA

Listening to be informed of all relevant news

A user-friendly solution for streamlining PR processes

"The influence ranking system is the best we've seen in the industry. It truly excels when it comes to drilling down into the content for context; for example, seeing past conversations. Through looking at past conversational history, we can see if an influencer has changed their opinion of us, is consistent in their comments and the timeframe between engagements. This makes my job a whole lot easier when it comes to making sense of current and past relationships from an influencer collaboration perspective."

MW Case Study Dance4Life_NL_ENG.pdf

Dance4Life works together with young people in the Netherlands and all over the world to combat the biggest health risk that young people are exposed to - unprotected sex. They do so through their international teaching program which is aimed at self-confidence, learning skills and, ultimately, making the right choices. Dance4Life empowers young people, providing them with the knowledge, skills and confidence they need to protect their health and promote safe sexual choices.

Read this customer story to find out how Meltwater supports Dance4Life with global reach for global issues, and being informed of all relevant news.

Meltwater Customer Stories: Dance4Life

Dance4Life

Connect with customers on a personal level

“We use Meltwater on a daily basis to get an insight into guest feedback and experience, but it also allows us to connect with them on a more personal level.”

“Our team will typically run analysis using Meltwater every quarter to understand the hotel’s social media reach and sentiment. On an ad-hoc basis, it’s really important to look at pre and post-event metrics.”

W Singapore Case Study.pdf

Outcome

Meet W Singapore
Established in 2012, and now with over 200 employees, W Singapore has rapidly become a titan amongst the city’s overcrowded hospitality landscape. With Asia’s tourism boasting growth of 4 to 5% year-on-year, W Singapore’s social media strategy focuses on agility, content and driving influence.

Read this case study to learn how the hospitality brand W Singapore connect with their customers on social media with Meltwater.

Meltwater Customer Story: W Singapore

W Hotels

Meet The Client

The Challenge: Managing and Tracking Our Reputation

"We had no in-house social media monitoring tool before using Meltwater, which was something that we needed in order to track our mentions and reputation online. Using Meltwater changed that and we can now do this from an all-in-one solution that meets our needs."

The Solution: Meltwater's Media Intelligence Tool

"My experience with working with the Meltwater team has been really great. Our Account Manager, Clarissa Blanckenberg, is a star and has been helpful with getting us started and used to the tool."

Get Accurate, Consolidated Reporting and Analytics

Track the Success of Multiple Brand Campaigns Simultaneously

Measure and Respond to Media Mentions in Real-Time

Meltwater enables Brand South Africa to:

See how Brand South Africa use Meltwater's Media Intelligence tools to track, manage and maintain a positive brand perception of South Africa's national brand.

Meltwater Customer Story: Brand South Africa

Brand South Africa

Expand their international media coverage

Build relationships with relevant journalists

Leverage Google Analytics data and insights

Using PR to Put us on the Map

"What the business needed was a backup in terms of monitoring work coming in and also a helping hand when it comes to managing our teams. I needed a system that supported my PR efforts and gave me the confidence to supervise our deliverables and KPIs."

Meltwater's Media Intelligence Solution

"Meltwater has been a massive help, especially with reports. I take screen grabs from the dashboard and the Marketing team finds it very useful too. I can pull these reports in 10 minutes instead of 4 to 6 hours."

Meltwater Enables African Bush Camps to

With a focus on offering a world-class and seamless safari experience across its camps in Botswana, Zimbabwe and Zambia, African Bush Camps seek to provide guests with an authentic experience of the African wilderness. Operating with an environmentally friendly footprint, and a desire to empower local communities through its Foundation, African Bush Camps not only invests in the conservation of wildlife but also in its people.

Customer Story: Read this case study to learn how Meltwater supports African Bush Camps with expanding international media coverage.

Meltwater Customer Story: African Bush Camps

African Bush Camps

"For us, it was about identifying journalists who had the same opinion as us, adding them to our media list and sending out a segmented press release"

Media Monitoring and PR

KNBF is an interest organization for recreational boating in Norway that works for a better boating life on nature's premises. Being Norway’s largest interest organisation for recreational boating, one of the goals has been to be more visible in the media and to get more traffic on their website.

Read this case study to learn how the Meltwater Media Intelligence Suite helps KNBF with monitoring mentions and finding relevant journalists to target.

Kongelig Norsk Båtforbund - Meltwater case study

Royal Norwegian Boat Association

Kongelig Norsk Båtforbund

Media Monitoring

"It was very time consuming to look for and follow up all the keywords manually before we entered into an agreement with Meltwater"

Reporting and analytics

"A major benefit of using Meltwater is that we easily gain an overview of online media coverage or mentions on social media and can tailor the internal newsletters. This is how relevant and correct information gets to the right people".

Kverneland Group is an international company that develops, manufactures and produces and distributes agricultural machinery and technology. Meltwater’s tool helps Kverneland Group keep up date on media coverage globally and thus be proactive in its marketing work online.

For KG, Meltwater is a all-in-one platform that helps keep the organisation informed about news in realtime and distribute the right news to stakeholders through customised newsletters.

Kverneland Group - Meltwater Customer Story

Kverneland Group

Gathering Insights for Internal Reporting

Gathering Insights on Trending Topics & Competitors

"Meltwater is a determining factor in our global monitoring and internal reporting on SimCorp, our competitors and "hot topics" in the market - both online and in social media"

All-in-one Platform

SimCorp has many years of experience in developing state-of-the-art software for top-tier investment managers. The company is an independent, publicly traded entity headquartered in Copenhagen, Denmark.

Read this case study to learn how Meltwater supports SimCorp with gathering insights used to optimise strategic decision making.

Meltwater customer stories: SimCorp

SimCorp

"Meltwater gives us an overview of the media landscape so we know where, when and in what contexts our brand is mentioned."

Real-time Media Monitoring

FC Nordsjælland is a Danish professional football club that plays in the national tournament's best series, the Super League.

Read this case study to learn how Meltwater supports the Football Club Nordsjælland (FCN) with their stakeholder management.

Meltwater Customer Stories: Football Club Nordsjælland (FCN)

Football Club Nordsjælland (FCN)

“We changed the content of what we post based on enquiries we receive. We monitor what the target groups want to see/read from us, then we adapt our contact strategy accordingly. This means that we reach the target groups more accurately. With the Meltwater tool, it is much easier for us to monitor what is said about the federation, especially what is said about potential competitors, topics and trends.”

Meltwater helps Norway's Football Federation with monitoring editorial and social media. NFF is currently the largest separate sports association in Norway with 30,000 football teams and 38,000 registered football players.

Read this case study to learn how the Meltwater Media Intelligence Tool supports Norway's Football Federation (NFF) with community management.

Meltwater Customer Stories: Norway's Football Federation (NFF)

Norway's Football Federation (NFF)

Monitoring Editorial, Online and Social Media

Analysing Real-time Interactive Dashboards

"Everyday Meltwater provides us with a necessary overview of current news and press exposure across our international markets"

Momondo is a travel metasearch site that finds and compares offers on flights, hotels, car hire and package holidays. The company serves travellers across more than 30 international markets and is internationally praised for its unique offering.

Read this case study to learn how the Meltwater Media Intelligence Tool supports Momondo with optimising PR measurement through real-time dashboards.