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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Success Stories & Case Studies | Meltwater

Monitor coverage in real time, uncover emerging trends, and prove the impact of your communications.

27,000+

1.3+ Billion

customer stories

Real impact, proven in practice

See how one platform can power every decision across PR, communications, and marketing.

Manage every aspect of a client's PR needs, from media mix to reputation management

Apply qualitative and quantitative data to reveal market patterns and trends

Report on demand and alert clients to the latest developments in their industry

Challenge

"More often now clients are asking us for numbers—and insights using numbers—revealing where they stand in the marketplace."

Solution

"Meltwater gives us the resources of a big agency while still allowing us to be the nimble and creative and quick-adapting team that we are."

MW_Customer-Story-Brochure-Goodman.pdf

Summary

Goodman Media is an integrated communications firm based in New York City. Since their founding in 1996, their clients comprise a who's who of leading multinationals, including Sony, GM, British Airways, Philips, and Telemundo. They employ a results-driven approach featuring Meltwater to deliver measurable ROI to clients.

Learn how Meltwater helps Goodman Media International monitor and manage client reputations in real-time more effectively.

Goodman Media International - Meltwater Customer Story

Goodman Media International

Draw insights to create authentic campaigns

Strengthen relationships with existing clients

"As an agency that takes pride in knowing local Filipino insights and keeping an ear to the ground, having a social listening tool that is easy-to-use yet powerful is advantageous. The tool helps us understand our consumer, our competition and the category better."

The Impact

MW_Customer-Story-Brochure-7AD.pdf

Meltwater Helps Seven A.D To

Seven A.D is a leading independent advertising agency in the Philippines, and is a five-time Independent Agency of the Year winner. They are well known for their authentic and unique advertising campaigns, such as Resorts World Manila’s signature whisper and PSBank’s Simple lang, Maasahan campaign, that have successfully resonated with Filipino audiences.

Read this case study to learn how Seven A.D. uses the Meltwater Media Intelligence software as a data mining tool to build digital strategies.

Meltwater x Seven A.D. | Customer Story

How Seven A.D utilizes social data to boost the authenticity of their campaigns

Seven A.D.

To gather immediate insights while eliminating the manual process

Quantify opportunities in commerce spaces.

All in one solution for social media monitoring & data-driven planning

“We have now been using Meltwater for about 18 months, and rarely a day passes that we don’t look to the platform for answers.”

“Working with Meltwater has been easy from the get-go. The training sessions were simple to follow and relevant to our industry, enabling our team to start immediately.”

MW_Customer-Story-Brochure-TBWA.pdf

Get in touch to learn more

The Ultimate Social Listening Guide - Never Miss a Social Mention

The What, Why And How of Sentiment Analysis

Meltwater Customer Story: TBWA\

Discover how TBWA\ SA  the most integrated communications group in Africa partners with Meltwater to provide a holistic approach to data-driven planning

TBWA\

Identify exactly who is covering the topics
the agency wants to learn more about

Perform essential tasks that return real
results without ever having to leave the
platform

Establish immediate contact with people in
a position to advance a client's message

"Meltwater is allowing me to work much more efficiently and much faster than I did previously. Given the time that's saved in research, I can focus on finding really creative ways to deliver solutions that will build the sales
of my clients."

"My sales support approach and methodology are instantly understandable to clients who previously weren't familiar with or interested in PR, and they can immediately see the benefits that this strategy delivers. It all comes together so beautifully with Meltwater."

MW_Customer-Story-Brochure-VCInc.pdf

VC Inc. Marketing offers a full range of PR, sales support, and business strategy services to B2B and B2C companies. The company, a 2017Bulldog Award Gold Winner, is active in a dozen industries, and it distinguishes itself from its competitors by offering solutions that more specialized agencies might never consider. Meltwater's media monitoring and contact database are key to the firm's success.

How VC Inc. Marketing uses Meltwater to gather details of relevant reporters and distribute press releases. Read on and learn how they boosted PR ROI.

VC Inc. Marketing

Stars of PR

"The platform's ability to quickly translate keywords into insights helps my team with faster turn around times. For example, we are able to generate automated reports as samples through the Meltwater platform. The reports showcase utility of media monitoring and such insights further support converting prospects into clients."

MW Case_Kushal Research_IN.pdf

Kushal Research specializes in media research, providing its clients with custom high quality reporting solutions. They help businesses and organizations gain critical insights from print, online, broadcast and social media through their media monitoring and measurement offering. They specialize in tracking potential issues and monitoring crisis situations.

Read this customer story to learn how the Meltwater Media Intelligence Suite supports Kushal Research with attracting new customers.

Meltwater Customer Stories: Kushal Research

How Kushal Research boosted productivity with automated reporting

Kushal Research

Generate all manner of useful, real-time reports, on demand

Make informed decisions that improved business outcomes

Monitor customer sentiment around its lifestyle malls

Meet Megaworld Corporation

The problem we had was that we were working with an agency that was operating a third-party product for us, in order to access that information. It made turnaround times really slow, so we couldn’t be reactive.

The challenge Megaworld Corporation faced

SEA_Mega World_Case Study.pdf

The solution Meltwater provided to Megaworld Corporation

Megaworld was looking for a powerful communications tool that allowed it to monitor and understand customer sentiment, plan, and be reactive in real time, 24 hours a day, seven days a week.

Megaworld was looking for a powerful communications tool to monitor and understand customer sentiment, plan, and be reactive in real-time.

Megaworld Corporation — Meltwater Customer Story

As one of the largest real estate companies in the Philippines, managing developments as diverse as lifestyle malls, hotels, residential apartments and the largest footprint for offices in the Philippines, Megaworld Corporation needs to keep a close eye on a wide variety of customers and competitors in order to stay ahead.

Megaworld Corporation

Execute complex searches to acquire rich, dynamic content

"We'll receive a request for trends in Baluchistan. This is complex data, so we'll key in our search phrases and do deeper analysis as needed."

Fund For Peace.pdf

The Fund for Peace (FFP) is an independent research and educational nonprofit working to prevent violent conflict and promote sustainable security. Their annual ranking of 177 countries, the Fragile States Index, is published by Foreign Policy magazine and respected by governments worldwide. The FFP relies on Meltwater to help analyze data and create the Index.

Meltwater helps Fund For Peace research dynamic topics globally and monitor trends to meet the needs of clients in real-time.

Fund For Peace - Meltwater customer story

Giving Peace a Chance

Fund For Peace

Get real-time insights and data so they can act quickly to create content, address concerns, or even build a new strategy around it.

Provide support with our customer solutions team who are constantly available to help troubleshoot problems.

Have a robust sentiment analysis for the brands they work with our wide coverage of data when it comes to sentiment tracking.

Meet MBCS

"Meltwater gives us an opportunity to extract deeper insights from our target audience."

Challenges that MBCS faced previously

SEA_MBCS_Case Study_Revised.pdf

What MBCS loves about Meltwater

MBCS is part of the highly respected IPG Mediabrands global group of media and marketing companies. With beginnings from 2009, the agency is focused on creating content strategies for Mediabrands’ existing clients in three main categories: branded content for media partners, digital content that drives performance and engagement, and long- and short-form branded original content.

Learn how we provide Mediabrands Content Studio (MBCS) real-time data and insights to create compelling content that will deliver for their customers.

Mediabrands Content Studio — Meltwater Customer Story

As a business focused on creating content strategies for clients across a range of global markets, Mediabrands Content Studio (MBCS) relies on data and insights to create compelling content that will deliver for its customers.

Mediabrands Content Studio

"From the outset, we were able to track news and social media coverage to determine which channels were most effective
for a medium-sized university on the UK's south coast, which is an area full with a number of similarly-structured higher
education organizations".

MW Case Study Template 2020- The University of Chichester-2.pdf

The University of Chichester is a publicly-funded organization in West Sussex, England, founded in 1839. With 1,000 staff members and 5,000 students, the University's educators provide a focused and continuous commitment to their students. With 14 departments, they span an array of subjects but specialize in humanities, sport, musical theater, and education in a continuous bid to live by its thoughtful motto "by teaching, we learn".

Read this case study to learn how the Meltwater Platform helped The University of Chichester increase editorial mentions by +4000%.

Meltwater Customer Stories: The University of Chichester

How University of Chichester engages with students on a national and global level

The University of Chichester

Generate meaningful reports for clients and management

Deep dive into reliable, real-time data to inform content and strategies

Work more efficiently and effectively than ever before

Track and monitor campaigns and social media sentiment

Meet TALI

We now get real-time insights and data, so we can act on it quickly by creating content, addressing concerns, or even building a new strategy around it.

The challenge TALI faced

SEA_TALI_Case Study_Final.pdf

The solution Meltwater provided to TALI

As a marketing agency working with some of the coolest and most beloved brands in the Philippines like Dickies and Vans, Digital Innovators, Inc (also known as TALI) needs to be across the zeitgeist. Knowing what the public thinks, feels, and wants is crucial to TALI being able to create effective campaigns and content for their clients.

Digital Innovators Inc needed a tool that would give them the real-time insights they needed to provide the exceptional service their clients expect.

TALI — Meltwater Customer Story

Needed a communications tool that would give them the kind of real-time insights they needed to provide the exceptional service their clients expect.

TALI

"Meltwater API helps Kommunal combine external data with data from their own website and deliver a situation snapshot in real time"

Meltwater's API allows media intelligence data to be used alongside other business systems. This means that companies can integrate valuable Meltwater real-time insights with their own platforms alongside various other datasets. Ruth, the advertising agency, uses Meltwater media monitoring to stay abreast of their competition and the industry. When the agency developed a campaign for Kommunal (Swedish Municipal Workers' Union), dubbed "Kommunal wakes", they realised that they needed a solution that was able to combine internal data with external insights, so they turned to Meltwater. Using Meltwater API, they have now developed a solution that, among other things, scans social media to measure satisfaction among Kommunal's members.

Advertising agency, Ruth, uses Meltwater API connections to analyze multiple datasets in real-time, providing in-depth insights to their clients.

Meltwater customer story: Ruth

Ruth

Understand historical and real-time insights

"Meltwater is at the root of our content marketing tree. The insights pulled through the media monitoring tool help us build the basis for our content, email and social media strategies. Different audiences require different content, for example landing pages, calls to action and nurture flows. Meltwater enables us to build customer personas more effectively so that we can facilitate those different types of conversations depending on where the customer is in the buyer cycle."

MW Case Study - Yogurt Top Marketing.pdf

Yogurt Top Marketing is a multi-disciplined digital marketing agency focused on delivering a customer-centric service that's driven by results. The diversity of Yogurt Top Marketing's skill set allows them to be able to cover all digital marketing and communication needs, from social media account management, website design and development, brand management, digital PR, SEO & PPC, digital design, email marketing and comprehensive digital marketing strategies.

Read this case study to learn how the Meltwater Media Intelligence Platform supports Yogurt Top Marketing with crafting relevant content.

Customer Stories: Yogurt Top Marketing

Yogurt Top Marketing

Monitor media coverage of humanitarian crises over the course of a year

Analyze over 2.4 million online articles in English, German, French, Arabic and Spanish

Evaluate the crises that were the most and least mentioned in 2019

"The goal of this report is for CARE to contribute to a discussion between politicians, journalists, the humanitarian community and the wider public. Together, we should aim to raise awareness of people in need, make the delivery of aid more efficient and be better prepared for crises and disasters."

MW Case Study_Care_ZA.pdf

How the IRC uses Meltwater to focus attention on humanitarian crises

The Ultimate Guide to Crisis Communications

CARE is a global humanitarian organization providing disaster relief to areas in crisis, while offering long-term solutions to poverty around the world. CARE works in more than 90 countries, reaching over 50 million people through over 950 poverty-fighting development and humanitarian aid programs.

The NPO works around the clock and globe to save lives, defeat poverty and achieve social justice.

Meltwater supports CARE with identifying global crises, as well as analyzing media exposure and impact. CARE used Meltwater's media and data analytic tools to compile their annual report on the Top 10 Under-Reported Humanitarian Crises
2019: Suffering in Silence.

Read this customer story to find out how Meltwater supports CARE with identifying global crises and measuring their media impact.

Meltwater Customer Stories: CARE

CARE

Streamline information gathering and reduce noise

Understand the weight of issues at a local and state level

Generate insightful ROI reports to share with donors

"Saving time is a primary goal along with pinpointing the right influencers to work with for the long haul."

KidsAndCars.org.pdf

KidsAndCars.org is a national nonprofit dedicated to protecting children in and around motor vehicles. Their advocacy has led to legislative advances in power windows and trunk latches, resulting in fewer accidental children deaths. They use Meltwater for media monitoring, data collection, and in their fundraising efforts.

KidsAndCars uses Meltwater to manage high volumes of information, find influencers, and share data to prove campaign ROI.

Customer Story: Meltwater x Kids And Cars

Kids And Cars

Understand social sentiment of the brands and its services

Respond quickly to customer issues and concerns

Ensure the entire marketing team has visibility on every issue

Get visibility on its social media mentions

Meet Setel

The automatic integration of Meltwater's social listening into Slack has really helped us close the gap in terms of our customer response times.

Challenges that Setel faced previously

SEA_Setel Case Study_Final.pdf

The solution that Meltwater had provided Setel

But with thousands of regular customers and millions of users of its app every single day, Setel needed to know what was being said about its product and service offerings by users, so it could respond quickly.

Learn how Meltwater helps Setel to know what is being said about its product and service offerings by users so that it can respond quickly.

Setel — Meltwater Customer Story

Since it began revolutionising the way Malaysians pay for everything from fuel and parking to motor insurance in 2018, Setel has become an everyday part of life for many people.

Setel

Collate detailed social media analytics in a single platform

Get a clear picture of customer sentiment through social listening

Create better reporting that is making business more efficient.

See the brand’s share-of-voice on social and compare it to competitors

Meet Kopi Kenangan

The product features were exactly what we needed to really supercharge our digital communications, but we were also attracted by the quick support that’s available from the Meltwater team when we need it.

Challenges that Kopi Kenangan faced previously

SEA_Kopi Kenangan_May Case Study.pdf

The solution that Meltwater had provided Kopi Kenangan

With 800 stores in more than 64 cities across Indonesia and an expansion underway across Southeast Asia, grab-and-go coffee chain Kopi Kenangan has a lot of reach.  To keep track of what’s being said about the brand across the region, Kopi Kenangan needed an exceptional communications tool.

How does Indonesian grab-and-go coffee chain Kopi Kenangan keep a track of the buzz it’s creating on social media?

Kopi Kenangan — Meltwater Customer Story

How does Indonesian grab-and-go coffee chain Kopi Kenangan keep track of the buzz it’s creating on social media?

Kopi Kenangan

Monitor media coverage of the brand, industry and competitors

Track the effectiveness of marketing activity against KPIs

Maximise the efficiency of its marketing team

Meet Knight Frank

What's awesome is the live updates - whenever new articles are published, we are notified immediately and it allows us to track share of voice easily. This has really freed up time and resources.

Challenges that Knight Frank faced previously

SEA_Knight Frank Case Study (October 22)_Final.pdf

The solution that Meltwater had provided Knight Frank

To do that effectively, Knight Frank needs an exceptional news tracking and communication tool to help it monitor media conversations, especially about its brand revolving around the real estate and private wealth sectors.

As Singapore's go-to real estate advisory, Knight Frank needs to remain relevant and up-to-date with the latest news and trends.

Knight Frank — Meltwater Customer Story

As Singapore's go-to real estate advisory, Knight Frank needs to remain relevant and up to date with the latest news and trends. It is crucial to be in the know and on top of market events, as well as any regional news that may affect its business.

Knight Frank

"If we didn't have Meltwater, we would have no choice but to rely on Google Alerts to know what's being said and by who. I've tried this before, it doesn't really work."

MW Case Study - The Direct Marketing Association.pdf

The Basics of Public Relations (PR): Meaning & Examples

5 Massive PR Trends in 2023 Your Brand Should Be Dominating

UK Media Database Comparison: Get the Best Contacts

The Direct Marketing Association (DMA) is a UK trade organization for the one-to-one marketing industry —  those companies that speak directly to their customers and the businesses that help them to achieve this. The DMA also holds industry events, conducts research and publishes reports, lobbies for legislation to support its members' business practices and, since its merger with the Institute of Direct and Digital Marketing (IDM) in 2015, it also offers a full range of expert training.

Read this case study to learn how the Meltwater media intelligence software supports The Direct Marketing Association with measuring PR ROI.

Case Stories

How Seven A.D utilizes social data to boost the authenticity of their campaigns

Discover how TBWA\ SA the most integrated communications group in Africa partners with Meltwater to provide a holistic approach to data-driven planning

Stars of PR

How Kushal Research boosted productivity with automated reporting

Giving Peace a Chance

As a business focused on creating content strategies for clients across a range of global markets, Mediabrands Content Studio (MBCS) relies on data and insights to create compelling content that will deliver for its customers.

How University of Chichester engages with students on a national and global level

Needed a communications tool that would give them the kind of real-time insights they needed to provide the exceptional service their clients expect.

Since it began revolutionising the way Malaysians pay for everything from fuel and parking to motor insurance in 2018, Setel has become an everyday part of life for many people.

How does Indonesian grab-and-go coffee chain Kopi Kenangan keep track of the buzz it’s creating on social media?

As Singapore's go-to real estate advisory, Knight Frank needs to remain relevant and up to date with the latest news and trends. It is crucial to be in the know and on top of market events, as well as any regional news that may affect its business.

How DMA creates tailored PR and media outreach using Meltwater's media relations database

The Philippines’ largest telecommunications company, PLDT, relies on Meltwater to keep their small corporate comms team working effectively.

How GTA uses Meltwater to optimize content and improve audience engagement

Adapting Communications to a Changing Media Landscape

Discover how this world-class non-profit organisation (NPO) transformed its social media marketing management without having to grow its team and, in turn, increased and maintained its blood donor loyalty.

As a well-known and much-loved airline, Cebu Pacific provides an essential service not just across the Philippines but also around the world.

How Momondo uses real-time data for competitor benchmarking