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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Success Stories & Case Studies | Meltwater

Monitor coverage in real time, uncover emerging trends, and prove the impact of your communications.

27,000+

1.3+ Billion

customer stories

Real impact, proven in practice

See how one platform can power every decision across PR, communications, and marketing.

Assess and benchmark campaign effectiveness in real time

Introduction

"Now when we launch a product we can compare its media performance against other products, other markets, and our competitors. This helps us decide messaging that's tailored to what's happening in a specific market, and we can share data with our team in that market to show them the issue. It means we can tailor our solutions and be really specific in our decision-making. That's invaluable."

Challenge

HK_Vivo Global Case Study (June 22) (1).pdf

Solution

Read this customer story to understand how Meltwater helps vivo Global make better decisions through use of data, tailored to specific markets.

vivo Global - Meltwater Customer Story

Meltwater  allows vivo to meaningfully and accurately monitor vivo's overseas market PR efforts.

vivo Global

Meet REV Media Group

The challenge REV Media Group faced

Using Meltwater means our team can access the data they want, in real-time, which allows us to make quick decisions about the effectiveness of our content strategy.

Track and monitor its brands, products and starts across multiple language

Listen to the national conversation, and then lead it

Make quick decisions about content and strategy

SEA_Rev Media Case Study (June 22).pdf

An effortless solution for a big brand

As a media company that millions of Malaysians rely on for information and entertainment, REV Media Group needs to be in touch with its audience. They must understand their customers’ wants and needs first, and only then are they able to create engaging content that connects best with their audiences. To do that, REV Media Group requires a comprehensive communications tool that allows it to track everything from the national political conversation to what people are saying about their most popular TV programs.

REV Media informs and entertains millions of Malaysians every day. It needed a powerful tool to track its audience.

REV Media Group customer story

REV Media

Identify and connect with high-impact social influencers when entering new markets

Be alert to events in real time and share any links with staff and board members

Perform media monitoring, analytics, newsletters, and reporting on a single platform

"Typically when you don't know the influencers, especially when you're trying to engage a new demographic, choosing the right people can be difficult. The main attraction of Meltwater's Social Influencers Platform is that it puts a wealth of social influencers right at my fingertips."

"The first thing I do is open my browser to Meltwater and look at our alerts. This lets me see everything that's happening.
and being said."

Meet West Palm Beach DDA.pdf

Summary

The West Palm Beach Downtown Development Authority was created to promote the coastal city in southeast
Florida it is named after. DDA offers services and information to visitors, residents, and merchants to enhance the
downtown experience. Meltwater's platform helps DDAconnect and communicate with its diverse audiences.

Learn how West Palm Beach Downtown Development Authority uses Meltwater to form partnerships with influencers & measure the impact.

West Palm Beach Downtown Development Authority

Not Your Typical Beach Resort

Monitor conversations and engage with influencers around the globe

Create and easily share reports demonstrating PR ROI

Get in front of media stories and instantly respond while on the go

"What's nice about Meltwater is I can use it at my desk or on the go. News is everywhere, so the more I know about what's going on in and what's being said about our city, the better. Meltwater helps me stay informed and proactive."

"Meltwater helps us understand our reach and assess the effect a negative article could have on our visitors. Receiving real-time alerts allows us to stay in front of potentially damaging stories, tell our story and reshape the
conversation."

Meet Visit Baton Rouge.pdf

From Cajun to Creole and everything in between, Louisiana's capital city feels like home to newcomers, visitors, and locals alike. A leader in the CVB industry, Visit Baton Rouge uses Meltwater to help tell the story of their historic, riverfront city beyond Louisiana state lines.

See how Visit Baton Rouge use Meltwater's Media Intelligence tool to understand their reach & the effects a negative mention could have on their visitors.

Meltwater Customer Story: Visit Baton Rouge

Visit Baton Rouge

Ramp up the accuracy of Twitter Ad campaigns focused on student recruitment

Increase registration rates by leveraging UGC discovered using Audience

Cut down reporting time and analyze competitors to better inform its strategy

"Our Twitter ad campaigns were struggling to perform as well as other channels, so we needed something to improve the accuracy of our targeting. Audience's suite of targeting functionality ensured our Twitter campaigns drastically improved, and have allowed us to build better connections with our existing students too."

Meltwater Customer Story - University of Chester.pdf

The University of Chester is a public university located in the historic city of Chester, England. It began life in 1839, and is now home to almost 20,000 students from all over the world and thousands of academic staff.

Learn how Meltwater has helped University of Chester in ramping up their Twitter ad campaign targeting, analyze their competitors, and more.

University of Chester - Meltwater customer story

University of Chester

"Meltwater allows us to advance our international PR work as their press module makes it easy to search international journalist contacts. On top of that, they offer effective media monitoring that helps us identify mentions across the world."

MW Case Study_ Søstrene Grene_DK (ENGLISH).pdf

Søstrene Grene is a Danish homeware retailer represented in many countries around the world. With a global presence, the company needed help with keeping an eye on the brand's mentions across media. Additionally, Søstrene Grene needed a tool in which they could identify relevant journalists and influencers from a global perspective.

Learn how Meltwater helps Søstrene Grene increase international PR coverage, find relevant influencers & monitor the effectiveness of their PR efforts.

Meltwater customer stories: Søstrene Grene

The Wonderful World of Anna and Clara

Søstrene Grene

Never miss a mention — both in news and on social — in multiple languages

Proactively manage their reputation with real-time alerts and insights

Use the mobile app to stay current anytime and anywhere

"Along with ongoing news coverage, we have very strong social networks— Instagram, Facebook, Twitter, and YouTube— and we needed monitoring capable of tracking both traditional and social media channels."

"I use the mobile app a lot. It's fast and agile, and alerts me to what's happening in the moment. I can clearly— and almost instantly— grasp a message's content from the keywords that Meltwater surfaces for me."

Meet Seventh-Day Adventist .pdf

Founded in 1863 in the northern USA, the Seventh-Day Adventist Church is the world's fifth-largest Christian denomination. Active in South America from the early 1900s and with local headquarters in Brazil, they rely on Meltwater for media monitoring, analytics, reporting, a newsletter, a mobile app, and social media.

Meltwater helps Seventh-Day Adventist Church understand their audience and identify social trends by being able to adapt to changing needs.

Seventh-Day Adventist Church - Meltwater customer story

Doing God's Work

Seventh-Day Adventist Church

Discover Publishers Mentioning Their Brand

Monitor Brand Mentions on Various Sources

Challenge:
Having a Continuous Overview of Our Brand

"It was easy to get started with using Meltwater, and the team is such a joy to work with. They are very helpful and always willing to teach us how to leverage all of the features available on the platform."

Solution:
Monitoring Real-Time Mentions at the Palm of our Hands

MW Case Study_Safaricom_Updated.pdf

Founded in October 2000, Safaricom is the largest telecommunications provider in Kenya, and is one of a small group of about 400 companies across Africa whose annual revenues exceed $1billion. As the leading company that
provides mobile telephony, mobile money transfer as well as fibre optic services, Safaricom is renowned as the home of MPESA, a mobile banking SMS-based service and continues to be an industry leader within the telecommunications space.

Meltwater helps Safaricom monitor brand mentions, measure marketing reach, and maintain positive brand reputation.

Meltwater Customer Stories: Safaricom

Safaricom

Monitor legislation and take action on issues in real-time

Increase member engagement by creating and distributing a weekly

Gauge sentiment on regulations and provide counsel to members

PIJAC.pdf

The Pet Industry Joint Advisory Council (PIJAC) knows that pets play an important role in our lives. PIJAC is a pioneer in developing educational programs for pet owners, the pet industry, and governmental organizations. Their mission is to promote responsible pet ownership, advocate for animal welfare, and foster environmental stewardship.

How Meltwater helps PIJAC monitor legislation, take action on issues in real-time, and gauge sentiment on regulations.

Meltwater x Pet Industry Joint Advisory Council

Man's Best Friend

Pet Industry Joint Advisory Council

Meet the Client

The Challenge: It Was Time to Get Digital

"The great thing about Meltwater is that they were able to give us eyes and ears in places where we couldn't be."

The Solution: Gauging Brand Presence in Less Time

"I really enjoy the Meltwater app. With everything being done on phones, I like the fact that I have the app on my phone and can still follow what's happening on social media wherever I am."

Create and Understand Comprehensive Reports

Understand Their Social Media Presence

Save Time, Money and Resources

Meltwater enables NAMDIA to save time and money by creating comprehensive reports to prove their social media ROI.

Meltwater Customer Story | NAMDIA

NAMDIA

"I knew about Meltwater from working with the software at my previous company and so I was keen to make the switch to Meltwater at LegalWise too since I knew what to expect. With Meltwater, we were able to meet all our objectives: we increased brand awareness and reputation, we're finally able to accurately measure all of our mentions and our share of voice in the market, listen to online conversations in real-time and stay ahead of competitors by keeping an eye on them."

MW Case Study_LegalWise_ZA.pdf

Founded in South Africa in 1984, LegalWise is now a 696-employee strong company operating in and dominating the legal insurance industry. Covering a wide range of topics from adoption, to bail, to selling a house, LegalWise makes it possible for any South African to have access to a lawyer and enjoy even the most basic human rights under the South African law. The company values integrity, relationship-building, their community members, loyalty and delivering on their promises.

How Meltwater media intelligence helps LegalWise benchmark against their competitors and improve reporting.

Meltwater Customer Stories: LegalWise

LegalWise

Media Monitoring

"It was very time consuming to look for and follow up all the keywords manually before we entered into an agreement with Meltwater"

Reporting and analytics

"A major benefit of using Meltwater is that we easily gain an overview of online media coverage or mentions on social media and can tailor the internal newsletters. This is how relevant and correct information gets to the right people".

Kverneland Group is an international company that develops, manufactures and produces and distributes agricultural machinery and technology. Meltwater’s tool helps Kverneland Group keep up date on media coverage globally and thus be proactive in its marketing work online.

Meltwater helps KG track media coverage in realtime, and distribute key insights to stakeholders with customized newsletters.

Kverneland Group - Meltwater Customer Story

Kverneland Group

Organically reach 200 million via Twitter

Meltwater Customer Story - Fox Sports.pdf

FOX Sports is the umbrella entity representing 21st Century FOX's wide array of multi-platform sports assets. FOX Sports is known around the world as an innovator in the areas of live sports broadcasting, news and presentation. It is available in 88 countries, in 216 million homes, and in 8 languages. FOX Sports currently holds broadcasting rights to the German Bundesliga in over 80 territories.

Discover how Meltwater helps Fox Sports accurately segment, analyze & define a relevant audience of football fans before launching influencer campaigns.

Fox Sports - Meltwater customer story

Fox Sports

Manage all of their media communication
tasks from a single platform

Target journalists with more precision and personalization

Customize dashboards easily for reporting to different stakeholders

"We're an up-and-coming company that's just starting to build our content out. That's why I wanted to start using Meltwater early on, to give me a head start on all of our various initiatives."

"I'm excited to work for a company that represents the future of video advertising. Meltwater is helping us succeed by providing so much versatility in one platform."

Meet KERV Interactive.pdf

KERV Interactive is an innovative technology startup with a patented video technology that offers clients unique opportunities to market their brands in a highly-engaging way. From their offices in Austin and metro LA, they use Meltwater to monitor media mentions, engage on social media, and target influencers to help
market their two-year-old company.

Learn how KERV Interactive uses Meltwater to target journalists precisely, personalize pitches + measure the impact of their communication efforts.

KERV Interactive

Cracking the Code for Video

The Challenge: Getting a Holistic View of the Industry

"Meltwater provides a one-stop-shop for all our needs, measuring and monitoring for our entire category."

The Solution: Having an Integrated View of Their Brand in the Market

"Meltwater has provided us with a fully inclusive tool that provides not only monitoring but reporting. We no longer need to consolidate multiple reports from multiple sources which provides consistent reporting and saves us time, effort and money."

Increase Their Productivity

Save Time and Money

Get Brand Insights in Real-Time

Learn how Hollard use Meltwater to increase their productivity, save them time, energy and money, and to understand their brand insights in real-time.

Meltwater Customer Story | Hollard

How Hollard uses Meltwater to save them Time, Energy and Money

Hollard

Leverage PR to Amplify Their Success Stories

Get Daily Insights on Their Media Mentions

The Challenge: Brand Image and Available Insights

"The Meltwater solution has enabled us to tell stories, showcase new product launches, kept us up to date on retail trends and provided us with measured feedback."

The Solution: Meltwater's PR and Media Monitoring Solutions

"It was very easy to get started with Meltwater. Our Account Manager and the whole Meltwater Team have been fantastic with answering any questions that my team or I had, getting us started, and being hands-on throughout the process."

Engage With a Range of Influencers

Read how Meltwater has enabled Encore to leverage PR to amplify their success stories, connect with a range of social media influencers, and more...

Meltwater Customer Story | Encore

Meltwater Customer Story: Encore

Encore

Target influential communicators to connect with them and distribute FFP's message

Accurately assess the impact of their communications in a multi-media landscape

Perform multiple functions from a single platform

"Our biggest challenge is reaching global audiences that understand that, in the end, helping one country's neediest people actually helps all countries. Unfortunately the media environment now is so fragmented and noisy, and it's changing moment by moment."

"Poverty in developing countries is unlike poverty in the US, in both scope and response. Meltwater is helping us get the attention of relevant newspapers, TV, radio, bloggers, and social media. Meltwater is our outreach and distribution tool. It also provides us with all of the analytics we need to track the hits we're getting, assess our global reach, and report our results."

Meet Food for Poor.pdf

Florida-based Christian charity providing food, other basics, and opportunities for long-term development to impoverished families and communities in 17 Caribbean and Latin American countries. Meltwater's influencer database, media monitoring, and reporting help FFP generate support.

See how Meltwater helps FFP to increase the ROI on their comms strategy through targeted newsletters and influencer management.

Food For The Poor - Meltwater customer story

Saving Lives, Transforming Communities, Renewing Hope

Food For The Poor

"Real-time alerts have been key for us. We need dashboards that can tell us where the bulk of mentions come from, their reach and their impact. We then leverage the insights to decide where to focus resources moving forward."

MW Case_NIIT_IN.pdf

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.

How Meltwater media intelligence helps NITT generate media reports to aid strategy & decision-making

Meltwater Customer Stories: NIIT

NIIT

"The results from using Meltwater's Media Monitoring Tool have been positive, especially when it comes to seeing the return. There's a much wider interest in my brand now - even in new international markets. This has helped the business grow into new markets and started new conversations with individuals and wholesalers. The Meltwater team has been incredible and have met expectations at every level."

MW Case Study_Ballo_ZA.pdf

Founded in 2013, Ballo is a South African sustainable manufacture-retail company that produces eye wear and clothing made from up-cycled materials. Calling Cape Town their home, Ballo runs their business differently by using recycled offcuts and other sustainable materials, as well as hiring local talent instead of using automated machinery. At Ballo, they view waste differently in an effort to put the planet before profit.

Read this customer story to find out how Meltwater supports Ballo to increase media exposure and sales by sending more effective press releases.

Meltwater Customer Stories: Ballo

Ballo

"Meltwater gives us the big picture. With this holistic approach, we can really see how our visibility is growing over time. The platform gathers information from all those different sources, which was done manually before, and was quite inefficient and time consuming. Now, we can just log into Meltwater and jump into our analytics to set up our content plan."

MW Case Study Seedstars.pdf

Seedstars is a Swiss-based company with a mission to impact people's lives in emerging markets through technology and entrepreneurship, with a particular focus on the UN Sustainable Development Goals. The company provides tech entrepreneurs in emerging markets with different investments and educational opportunities, across 85+ countries.

Read this case study to learn how the Meltwater Media Intelligence software supports Seedstars with measuring event performance.

Meltwater Customer Stories: Seedstars

Seedstars

Monitor coverage on both a global and hyper-local scale

"Meltwater is much more able to work with our specific needs... I like the flexibility in reporting and filtering (of content). I think the fact that it is very quick and easy to set up searches is a positive...It's a platform that provides you with a lot of potential... the potential to report, analyse and look at your (marketing) activity from a strategic perspective."

MW Case Study - Flowcrete.pdf

For over 30 years Flowcrete UK has been at the forefront of flooring technology. Since starting up in 1982, they have become a truly world-leading supplier of resin flooring materials and now have presence in six continents with nine factories and 24 sales offices worldwide.

Explore how Meltwater helps Flowcrete measure market impact and monitor coverage on both global and hyper-local scales.

Meltwater Customer Stories: Flowcrete

Flowcrete

Keep team and league officials up to date on trending storylines

The Canadian Football League (CFL) is Canada's version of the NFL, with nine teams playing 18 games from June to November. Each year their championship, The Grey Cup, is Canada's largest sporting and media event. This high-scoring league uses Meltwater to accurately report media ROI to leadership and event sponsors.

Discover how Canadian Football League uses Meltwater to measure the impact of their comms strategy and create boardroom-ready reports.

Case Stories

Meltwater allows vivo to meaningfully and accurately monitor vivo's overseas market PR efforts.