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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Success Stories & Case Studies | Meltwater

Monitor coverage in real time, uncover emerging trends, and prove the impact of your communications.

27,000+

1.3+ Billion

customer stories

Real impact, proven in practice

See how one platform can power every decision across PR, communications, and marketing.

Generate all manner of useful, real-time reports, on demand

Make informed decisions that improved business outcomes

Monitor customer sentiment around its lifestyle malls

Meet Megaworld Corporation

The problem we had was that we were working with an agency that was operating a third-party product for us, in order to access that information. It made turnaround times really slow, so we couldn’t be reactive.

The challenge Megaworld Corporation faced

SEA_Mega World_Case Study.pdf

The solution Meltwater provided to Megaworld Corporation

Megaworld was looking for a powerful communications tool that allowed it to monitor and understand customer sentiment, plan, and be reactive in real time, 24 hours a day, seven days a week.

Megaworld was looking for a powerful communications tool to monitor and understand customer sentiment, plan, and be reactive in real-time.

Megaworld Corporation — Meltwater Customer Story

As one of the largest real estate companies in the Philippines, managing developments as diverse as lifestyle malls, hotels, residential apartments and the largest footprint for offices in the Philippines, Megaworld Corporation needs to keep a close eye on a wide variety of customers and competitors in order to stay ahead.

Megaworld Corporation

Execute complex searches to acquire rich, dynamic content

Challenge

"We'll receive a request for trends in Baluchistan. This is complex data, so we'll key in our search phrases and do deeper analysis as needed."

Solution

Fund For Peace.pdf

Summary

The Fund for Peace (FFP) is an independent research and educational nonprofit working to prevent violent conflict and promote sustainable security. Their annual ranking of 177 countries, the Fragile States Index, is published by Foreign Policy magazine and respected by governments worldwide. The FFP relies on Meltwater to help analyze data and create the Index.

Meltwater helps Fund For Peace research dynamic topics globally and monitor trends to meet the needs of clients in real-time.

Fund For Peace - Meltwater customer story

Giving Peace a Chance

Fund For Peace

“If you want to elevate the conversation, you need to understand the conversation. Through Meltwater, we are able to not only identify but also understand those conversations.”

MW_Customer-Story-Brochure-Materialise.pdf

Get in touch to learn more.

Materialise, one of the oldest and largest 3D printing companies in the world, requires PR solutions that can amplify, and keep pace with, its sector-leading advancements. As the company develops additive manufacturing technology into one that enables a better and healthier world, it uses the Meltwater Suite to cement its position as a thought leader within the industry and beyond. With data-rich platforms featuring AI-powered solutions, Materialise can remain a prominent driver of global excitement around 3D printing technology.

Read this Meltwater customer story to learn how Meltwater helps Materialise be a thought leader in sustainable 3D printing.

Materialise - Meltwater Customer Story

How Materialise Uses Meltwater to Grow Its Share of Voice Around the World

Materialise

Capture and analyze oceans of media mentions

Attract and retain corporate partners and major donors

MakeAWish_CustomerStory.pdf

Each year, Make-A-Wish America grants thousands of life-changing wishes to children with critical illnesses. With 58 chapters throughout the United States, the organization has lots of good news to share, but it faces common challenges like analyzing high volumes of coverage within a shifting media landscape. 

Those challenges led Make-A-Wish America and 13 of its local chapters to implement the Meltwater Suite for their national communications strategies and PR campaigns. With our data-rich solutions, Make-A-Wish is equipped to boost its mission and wins on national, regional, and local levels.

Read this Meltwater customer story to learn how Make-A-Wish America uses Meltwater to amplify its life-changing mission and work.

Make-A-Wish America — Meltwater Customer Story

How Make-A-Wish America Amplifies Its Mission Using Meltwater

Make-A-Wish America

Extract actionable PR insights from oceans of digital content

“Because of the seriousness of our work and the importance of the information we have flowing, it's important for me to know that I can work with an organization like Meltwater that has our best interests at heart.”

MW_Customer-Story-Brochure_03.pdf

Empowering a healthier Canada means no days off for LifeLabs, Canada’s largest and most trusted medical diagnostics company. As it performs over 112 million laboratory tests for 75,000 customers daily across Ontario, British Columbia, and Saskatchewan, the organization needs media intelligence and insights that keep pace with quickly evolving industry and customer needs. LifeLabs uses Meltwater to power the internal and external communications that keep it in conversation with the Canadian public it serves.

Read this customer story to learn how LifeLabs uses Meltwater to power its internal and external communications | Meltwater Customer Story

LifeLabs — Meltwater Customer Story

How Meltwater Helps LifeLabs Get the Pulse of Canadian Healthcare

LifeLabs

Get real-time insights and data so they can act quickly to create content, address concerns, or even build a new strategy around it.

Provide support with our customer solutions team who are constantly available to help troubleshoot problems.

Have a robust sentiment analysis for the brands they work with our wide coverage of data when it comes to sentiment tracking.

Meet MBCS

"Meltwater gives us an opportunity to extract deeper insights from our target audience."

Challenges that MBCS faced previously

SEA_MBCS_Case Study_Revised.pdf

What MBCS loves about Meltwater

MBCS is part of the highly respected IPG Mediabrands global group of media and marketing companies. With beginnings from 2009, the agency is focused on creating content strategies for Mediabrands’ existing clients in three main categories: branded content for media partners, digital content that drives performance and engagement, and long- and short-form branded original content.

Learn how we provide Mediabrands Content Studio (MBCS) real-time data and insights to create compelling content that will deliver for their customers.

Mediabrands Content Studio — Meltwater Customer Story

As a business focused on creating content strategies for clients across a range of global markets, Mediabrands Content Studio (MBCS) relies on data and insights to create compelling content that will deliver for its customers.

Mediabrands Content Studio

"From the outset, we were able to track news and social media coverage to determine which channels were most effective
for a medium-sized university on the UK's south coast, which is an area full with a number of similarly-structured higher
education organizations".

MW Case Study Template 2020- The University of Chichester-2.pdf

The University of Chichester is a publicly-funded organization in West Sussex, England, founded in 1839. With 1,000 staff members and 5,000 students, the University's educators provide a focused and continuous commitment to their students. With 14 departments, they span an array of subjects but specialize in humanities, sport, musical theater, and education in a continuous bid to live by its thoughtful motto "by teaching, we learn".

Read this case study to learn how the Meltwater Platform helped The University of Chichester increase editorial mentions by +4000%.

Meltwater Customer Stories: The University of Chichester

How University of Chichester engages with students on a national and global level

The University of Chichester

Generate meaningful reports for clients and management

Deep dive into reliable, real-time data to inform content and strategies

Work more efficiently and effectively than ever before

Track and monitor campaigns and social media sentiment

Meet TALI

We now get real-time insights and data, so we can act on it quickly by creating content, addressing concerns, or even building a new strategy around it.

The challenge TALI faced

SEA_TALI_Case Study_Final.pdf

The solution Meltwater provided to TALI

As a marketing agency working with some of the coolest and most beloved brands in the Philippines like Dickies and Vans, Digital Innovators, Inc (also known as TALI) needs to be across the zeitgeist. Knowing what the public thinks, feels, and wants is crucial to TALI being able to create effective campaigns and content for their clients.

Digital Innovators Inc needed a tool that would give them the real-time insights they needed to provide the exceptional service their clients expect.

TALI — Meltwater Customer Story

Needed a communications tool that would give them the kind of real-time insights they needed to provide the exceptional service their clients expect.

TALI

"Meltwater API helps Kommunal combine external data with data from their own website and deliver a situation snapshot in real time"

Meltwater's API allows media intelligence data to be used alongside other business systems. This means that companies can integrate valuable Meltwater real-time insights with their own platforms alongside various other datasets. Ruth, the advertising agency, uses Meltwater media monitoring to stay abreast of their competition and the industry. When the agency developed a campaign for Kommunal (Swedish Municipal Workers' Union), dubbed "Kommunal wakes", they realised that they needed a solution that was able to combine internal data with external insights, so they turned to Meltwater. Using Meltwater API, they have now developed a solution that, among other things, scans social media to measure satisfaction among Kommunal's members.

Advertising agency, Ruth, uses Meltwater API connections to analyze multiple datasets in real-time, providing in-depth insights to their clients.

Meltwater customer story: Ruth

Ruth

Understand historical and real-time insights

"Meltwater is at the root of our content marketing tree. The insights pulled through the media monitoring tool help us build the basis for our content, email and social media strategies. Different audiences require different content, for example landing pages, calls to action and nurture flows. Meltwater enables us to build customer personas more effectively so that we can facilitate those different types of conversations depending on where the customer is in the buyer cycle."

MW Case Study - Yogurt Top Marketing.pdf

Yogurt Top Marketing is a multi-disciplined digital marketing agency focused on delivering a customer-centric service that's driven by results. The diversity of Yogurt Top Marketing's skill set allows them to be able to cover all digital marketing and communication needs, from social media account management, website design and development, brand management, digital PR, SEO & PPC, digital design, email marketing and comprehensive digital marketing strategies.

Read this case study to learn how the Meltwater Media Intelligence Platform supports Yogurt Top Marketing with crafting relevant content.

Customer Stories: Yogurt Top Marketing

Yogurt Top Marketing

Monitor media coverage of humanitarian crises over the course of a year

Analyze over 2.4 million online articles in English, German, French, Arabic and Spanish

Evaluate the crises that were the most and least mentioned in 2019

"The goal of this report is for CARE to contribute to a discussion between politicians, journalists, the humanitarian community and the wider public. Together, we should aim to raise awareness of people in need, make the delivery of aid more efficient and be better prepared for crises and disasters."

MW Case Study_Care_ZA.pdf

How the IRC uses Meltwater to focus attention on humanitarian crises

The Ultimate Guide to Crisis Communications

CARE is a global humanitarian organization providing disaster relief to areas in crisis, while offering long-term solutions to poverty around the world. CARE works in more than 90 countries, reaching over 50 million people through over 950 poverty-fighting development and humanitarian aid programs.

The NPO works around the clock and globe to save lives, defeat poverty and achieve social justice.

Meltwater supports CARE with identifying global crises, as well as analyzing media exposure and impact. CARE used Meltwater's media and data analytic tools to compile their annual report on the Top 10 Under-Reported Humanitarian Crises
2019: Suffering in Silence.

Read this customer story to find out how Meltwater supports CARE with identifying global crises and measuring their media impact.

Meltwater Customer Stories: CARE

CARE

Streamline information gathering and reduce noise

Understand the weight of issues at a local and state level

Generate insightful ROI reports to share with donors

"Saving time is a primary goal along with pinpointing the right influencers to work with for the long haul."

KidsAndCars.org.pdf

KidsAndCars.org is a national nonprofit dedicated to protecting children in and around motor vehicles. Their advocacy has led to legislative advances in power windows and trunk latches, resulting in fewer accidental children deaths. They use Meltwater for media monitoring, data collection, and in their fundraising efforts.

KidsAndCars uses Meltwater to manage high volumes of information, find influencers, and share data to prove campaign ROI.

Customer Story: Meltwater x Kids And Cars

Kids And Cars

Understand social sentiment of the brands and its services

Respond quickly to customer issues and concerns

Ensure the entire marketing team has visibility on every issue

Get visibility on its social media mentions

Meet Setel

The automatic integration of Meltwater's social listening into Slack has really helped us close the gap in terms of our customer response times.

Challenges that Setel faced previously

SEA_Setel Case Study_Final.pdf

The solution that Meltwater had provided Setel

But with thousands of regular customers and millions of users of its app every single day, Setel needed to know what was being said about its product and service offerings by users, so it could respond quickly.

Learn how Meltwater helps Setel to know what is being said about its product and service offerings by users so that it can respond quickly.

Setel — Meltwater Customer Story

Since it began revolutionising the way Malaysians pay for everything from fuel and parking to motor insurance in 2018, Setel has become an everyday part of life for many people.

Setel

Collate detailed social media analytics in a single platform

Get a clear picture of customer sentiment through social listening

Create better reporting that is making business more efficient.

See the brand’s share-of-voice on social and compare it to competitors

Meet Kopi Kenangan

The product features were exactly what we needed to really supercharge our digital communications, but we were also attracted by the quick support that’s available from the Meltwater team when we need it.

Challenges that Kopi Kenangan faced previously

SEA_Kopi Kenangan_May Case Study.pdf

The solution that Meltwater had provided Kopi Kenangan

With 800 stores in more than 64 cities across Indonesia and an expansion underway across Southeast Asia, grab-and-go coffee chain Kopi Kenangan has a lot of reach.  To keep track of what’s being said about the brand across the region, Kopi Kenangan needed an exceptional communications tool.

How does Indonesian grab-and-go coffee chain Kopi Kenangan keep a track of the buzz it’s creating on social media?

Kopi Kenangan — Meltwater Customer Story

How does Indonesian grab-and-go coffee chain Kopi Kenangan keep track of the buzz it’s creating on social media?

Kopi Kenangan

Monitor media coverage of the brand, industry and competitors

Track the effectiveness of marketing activity against KPIs

Maximise the efficiency of its marketing team

Meet Knight Frank

What's awesome is the live updates - whenever new articles are published, we are notified immediately and it allows us to track share of voice easily. This has really freed up time and resources.

Challenges that Knight Frank faced previously

SEA_Knight Frank Case Study (October 22)_Final.pdf

The solution that Meltwater had provided Knight Frank

To do that effectively, Knight Frank needs an exceptional news tracking and communication tool to help it monitor media conversations, especially about its brand revolving around the real estate and private wealth sectors.

As Singapore's go-to real estate advisory, Knight Frank needs to remain relevant and up-to-date with the latest news and trends.

Knight Frank — Meltwater Customer Story

As Singapore's go-to real estate advisory, Knight Frank needs to remain relevant and up to date with the latest news and trends. It is crucial to be in the know and on top of market events, as well as any regional news that may affect its business.

Knight Frank

"If we didn't have Meltwater, we would have no choice but to rely on Google Alerts to know what's being said and by who. I've tried this before, it doesn't really work."

MW Case Study - The Direct Marketing Association.pdf

The Basics of Public Relations (PR): Meaning & Examples

5 Massive PR Trends in 2023 Your Brand Should Be Dominating

UK Media Database Comparison: Get the Best Contacts

More Resources

The Direct Marketing Association (DMA) is a UK trade organization for the one-to-one marketing industry —  those companies that speak directly to their customers and the businesses that help them to achieve this. The DMA also holds industry events, conducts research and publishes reports, lobbies for legislation to support its members' business practices and, since its merger with the Institute of Direct and Digital Marketing (IDM) in 2015, it also offers a full range of expert training.

Read this case study to learn how the Meltwater media intelligence software supports The Direct Marketing Association with measuring PR ROI.

Meltwater Customer Stories: The Direct Marketing Association

How DMA creates tailored PR and media outreach using Meltwater's media relations database

The Direct Marketing Association

Philippines’ telco looks to bolster media relations and engagement

Meltwater gives us the flexibility to customise our searches, which helps establish effectiveness... The quicker we can detect negative commentary, the more time we have to prepare a response

Monitor news about the company and manage reputational risk

Accurately measure sentiment on an entity level to better understand competitor performance

Measure the effectiveness of their stories in mainstream and social media

Refine their media engagement and content strategy

Reputational Risk

Small Corporate Comms team dealing with large volume of information

Media monitoring with Meltwater helps PLDT zero in on reputation management

Overall, Meltwater has helped give us a more professional and structured way to communicate to both internal and external audiences. Importantly, Meltwater gives us accurate competitor intelligence and we can even keep tabs on what campaigns they’re running.

SEA_ PLDT Case Study (May 22) (1) (1).pdf

Consolidated approach to external communications a winning strategy

There’s no end to the amount of content you can create to promote your company. The challenge is knowing which content is working, where you’re getting the most value from your efforts, and how you’re tracking against your competitors.

The Philippines’ largest telecommunications company, PLDT, relies on Meltwater to keep their small corporate comms team working effectively.

PLDT x Meltwater | Customer Story

PLDT

Quantify their share of voice, campaign performance and proactively measure Marketing efforts

Save time through managing all of their social channels in one platform

Understand competitor activities and customer sentiment

Previous to partnering up with Meltwater, we didn’t have a structured way to benchmark our Marketing efforts against our competitors, it was more of a gut feel before. Now, we are able to quantify our share of voice, our campaign performance and proactively measure our efforts.

The Solution

The consolidation of the Meltwater solution is great! Now, I don’t need to look at different platforms all the time to get the information that I want, I can get everything all in one place. I can see all of the social listening across the board and manage all of our social channels in one platform. That has saved me so much time.

GTA TeleGuam Case Study (Mar 22) (1).pdf

The Impact

As the legacy telecommunications provider in Guam, GTA has been servicing the residents of the island with mobile, broadband and TV services since 1950. With a population of fewer than 200,000 people, Guam’s telco market has been heating up and competitors have been jostling for new subscribers through new mediums such as social media.

GTA rebranded in 2019 with a new slogan - “We Start With You”. The centre of the company’s ethos is their customers, with a keen focus on listening, managing and solving issues quickly.

Prior to partnering with Meltwater, GTA had no formal social listening tools in place but they were managing their social media channels through another provider.

Meltwater helps GTA TeleGuam monitor competitors, understand customer sentiment, and quantify their SOV in the market.

Case Stories

Giving Peace a Chance

How Materialise Uses Meltwater to Grow Its Share of Voice Around the World

How Make-A-Wish America Amplifies Its Mission Using Meltwater

How Meltwater Helps LifeLabs Get the Pulse of Canadian Healthcare

As a business focused on creating content strategies for clients across a range of global markets, Mediabrands Content Studio (MBCS) relies on data and insights to create compelling content that will deliver for its customers.

How University of Chichester engages with students on a national and global level

Needed a communications tool that would give them the kind of real-time insights they needed to provide the exceptional service their clients expect.

Since it began revolutionising the way Malaysians pay for everything from fuel and parking to motor insurance in 2018, Setel has become an everyday part of life for many people.

How does Indonesian grab-and-go coffee chain Kopi Kenangan keep track of the buzz it’s creating on social media?

As Singapore's go-to real estate advisory, Knight Frank needs to remain relevant and up to date with the latest news and trends. It is crucial to be in the know and on top of market events, as well as any regional news that may affect its business.

How DMA creates tailored PR and media outreach using Meltwater's media relations database

The Philippines’ largest telecommunications company, PLDT, relies on Meltwater to keep their small corporate comms team working effectively.

How GTA uses Meltwater to optimize content and improve audience engagement

Adapting Communications to a Changing Media Landscape

Discover how this world-class non-profit organisation (NPO) transformed its social media marketing management without having to grow its team and, in turn, increased and maintained its blood donor loyalty.

As a well-known and much-loved airline, Cebu Pacific provides an essential service not just across the Philippines but also around the world.

How Momondo uses real-time data for competitor benchmarking

How Immedia Content generates effective content recommendations