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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Success Stories & Case Studies | Meltwater

Monitor coverage in real time, uncover emerging trends, and prove the impact of your communications.

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1.3+ Billion

customer stories

Real impact, proven in practice

See how one platform can power every decision across PR, communications, and marketing.

Efficiently manage and disseminate social media content

Create in-depth reports by pulling customised insights from the platform

Build and maintain a great relationship with its online community

All in one solution for social and media monitoring

Increase and report back on brand exposure which drives blood donation

“Our favourite feature with Meltwater is Analytics. Because you can customise your search to suit your needs at the time, it’s also great that you can compare different periods in the reporting.“

Get in touch to learn more

SANBS is a not-for-profit organisation providing blood transfusion services in South Africa including  eight of the nine provinces. The company, founded as an amalgamation of regional blood banks, operates across the country hosting blood drives in shopping malls, schools, and other public spaces. The NPO relies on the goodwill of South African citizens to donate blood, which is why the company places such massive importance on its social media platforms - a space to inform, engage and build (and maintain) a relationship with current and potential donors.

Customer Story: Discover how this world-class non-profit organisation transformed its social media marketing management with Meltwater.

South African National Blood Service x Meltwater

Discover how this world-class non-profit organisation (NPO) transformed its social media marketing management without having to grow its team and, in turn, increased and maintained its blood donor loyalty.

South African National Blood Service

Situation: The Corporate Relations team drives positive brand reputation by staying transparent when engaging with media stakeholders. 

As a big part of their work is reactive, it is vital that they stay on top of breaking stories so as to manage incoming media requests from a place of expertise.

Solution: Having tested the quality of different providers in the market, nib Group came onboard with Meltwater for comprehensive news, broadcast and social media monitoring, integrated with a journalist database and a suite of earned media reporting options.

Impact: nib Group have successfully established a hub wherein they can find and engage relevant journalists, stay across breaking industry news and report back on the ongoing success of their work as a Corporate Relations team.

Challenge

“One of the things that stood out to me when partnering with Meltwater was the Social Echo functionality. It clearly articulated the further reach that online news was getting across social media. Beforehand, we might have underestimated the impact that an article from a smaller publication could have. For me, it made me rethink how we’re responding to the media and what articles we needed to alert our frontline teams to in advance of expected member enquiries."

[AU] NIB Case Study (Mar 22).pdf

Impact

nib Group is a trusted health partner, supporting the health needs of around 1.6 million Australians, New Zealanders and international students and workers, while also providing travel insurance for travellers around the globe. 

nib believes that by giving their members access to better health information, tools and services, they’ll feel confident in choosing the right path to take control of their health.

Discover how nib Group quantifies the impact of their corporate relations efforts through data insights and real time media analysis.

nib Group  - Meltwater Customer Story

How nib Group manages media requests and breaking stories

nib Group

"Tata CliQ has unique brand propositions, which is also reflected through our CAMEL and #surething campaigns. Meltwater Engage has helped us measure the success and consumer responses to these campaigns along with spreading awareness by interacting with the audience through a single platform."

Solution

MW Case_Tata Cliq_IN.pdf

Summary

Tata CliQ is an e-commerce venture by the Tata group. Available in 689 cities in India, Tata CliQ is a first-of-its kind multi- brand PHYGITAL e-commerce marketplace, seamlessly blending online and in-store shopping experience. They offer innovative services like click online, PIQ-up at store, return to store and ship from store through a large on-ground network of partners. The categories currently include authentic branded selection of apparel, footwear and electronics.

Read this case study to learn how the Meltwater Media Intelligence software helps Tata Cliq manage their online brand reputation.

Meltwater Customer Stories: Tata Cliq

How Tata Cliq boosts awareness and consumer engagement

Tata Cliq

Amplify and unlock insights from complex social datasets

"A big advantage of using the Meltwater platform is being able to produce insights rapidly, the social data is instantly available. We can then select specific time periods and locations and start analysis within minutes"

Meltwater Customer Story - AxiaOrigin.pdf

How AxiaOrigin uses Explore for their clients

AxiaOrigin reject conventional consultancy norms and help companies unlock their data in new and exciting ways. They are at the forefront of innovation when it comes to data analysis and shine a light on dark data, unlocking value from the masses of unused data within organisations. Helping leaders tell compelling data stories to deliver lasting change.

Meltwater has helped AxiaOrigin extract and unlock unique data insights globally. Using the platform to innovate and change the way they work with clients

AxiaOrigin - Meltwater customer story

How AxiaOrigin manages localized campaigns on a global scale

AxiaOrigin

Acquire insights and understand context to optimize their message

Connect with their youthful target audience across all channels

Analyze and report to senior leadership on demand

"Making our message resonate required a platform that could measure our performance and enable us to make more-informed decisions."

"Amplifying our message of inclusion requires having a tool like Meltwater to monitor and measure our performance and guide us in making the right decisions."

Meet Techo.pdf

Through the collaborative work of families living in extreme poverty with youth volunteers, TECHO seeks to overcome poverty in slums. TECHO is convinced that poverty can be permanently eradicated if society as a whole recognizes poverty as a priority and actively works towards overcoming it.

Read this case study to learn how the Meltwater media intelligence software helps TECHO scale effectively in support of ongoing growth.

TECHO - Meltwater customer story

How Techo optimizes its communications strategy to connect with younger audiences

TECHO

Get ahead of emergencies and breaking stories by receiving immediate email alerts

Automate and fine-tune media monitoring by filtering coverage geographically

Share accurate information with the government and the public 24 hours x 365 days

"Gone are the days when you can monitor social media manually. Automating it allows you to act with more urgency."

"We work hard to earn the trust of the company's leaders as well as the government. Meltwater helps us deliver on the challenges of communicating accurately and immediately."

Meet SaskEnergy.pdf

SaskEnergy is Saskatchewan's natural gas utility. Its 400,000 customers are dispersed across a vast area in which temperatures can reach -40 degrees. Heat is in high demand here and natural gas is a resource that requires fulltime attention, often testing the mettle of the utility's Government and Media Relations team.

Read this case study to learn how the Meltwater software helps SaskEnergy keep tabs on social media content and provide context in real-time.

SaskEnergy - Meltwater customer story

Discover SaskEnergy's plan for managing breaking news and crises in real-time

SaskEnergy

Save time and money by centralizing media reporting and analysis

Use social media insights and analytics to strengthen their new market entry strategy

Easily showcase ROI of marketing campaigns to management

"It's now easier and faster for me to compile reports that I can present to management. I can also provide the business development team with the real-time data they need, rather than waiting for one or two weeks for updates from an agency."

MW Case Study Yahlive.pdf

Launched in 2011 and based in Abu Dhabi, UAE, Yahlive is a joint venture between satellite operators SES and Yahsat. Yahlive's mission is simple: to deliver high-quality satellite services to their broadcasters, and to offer a choice of premium TV channels to their diverse and culturally-rich viewers.

Read this case study to learn how the Meltwater Media Intelligence Platform supports  Yahlive save valuable resources: time and money.

Meltwater Customer Stories: Yahlive

How Yahlive builds go-to-market strategies with social media insights

Yahlive

"I would say that you need to have competitive intelligence. Competitive intelligence is necessary to know whether your communication efforts are working"

The Salvation Army uses Meltwater media monitoring to keep an eye on what's being said about them in editorial and social media. Using Meltwater's media monitoring, they can then view and analyse the data presented and develop various reports to guide strategic decision making. In addition to this, The Salvation Army also uses Meltwater's press tool to find relevant journalists to contact and spread awareness.

Read this case study to learn how the Meltwater Media Intelligence software supports the Salvation Army with monitoring their industry and competitors.

Meltwater Customer Stories: Salvation Army

How The Salvation Army manages journalist relationships

The Salvation Army

"Meltwater gives us an overview of the media landscape so we know where, when and in what contexts our brand is mentioned."

Real-time Media Monitoring

FC Nordsjælland is a Danish professional football club that plays in the national tournament's best series, the Super League.

Read this case study to learn how Meltwater supports the Football Club Nordsjælland (FCN) with their stakeholder management.

Meltwater Customer Stories: Football Club Nordsjælland (FCN)

How FCN optimizes its brand strategy in real time with media monitoring

Football Club Nordsjælland (FCN)

"Before Meltwater, we were using an alternate tool but it didn't give us a solution that was tailored and specific enough, nor did it include everything on one platform. Getting started with Meltwater was easy due to our Key Account Manager, Dominique, who is always readily available. I especially love that the app is integrated with the platform to give us a full-rounded analysis of the data most relevant to our business and industry."

MW Case Study_Solidarity_Solidariteit_ZA.pdf

Trade Union Solidariteit has been protecting its members' rights against exploitation in the workplace since 1902. Solidarity currently offers a dependable service to approximately 140,000 members in all occupational fields, collectively and professionally, and has the passion and knowledge to look after its members' interests and to ensure that their rights are protected in the workplace. The union has more than 20 offices countrywide and members are served by more than 300 staff members and 1275 union representatives in thousands of companies.

Learn how the Meltwater Media Intelligence software supports Solidarity/Solidariteit following industry trends and becoming more efficient.

Meltwater Customer Stories: Solidarity/Solidariteit

How Solidarity manages its social media accounts and online reputation through Meltwater

Solidarity/Solidariteit

Facilitate collaboration by bringing their communications activities together in one platform

Easily manage social media channels, influencer engagement and report on earned media success

Provide real-time campaign analysis and generate business insight with live dashboards

The Challenge

"When it comes to voices on social media, we have strict criteria for who we work with. We need to know that their values are aligned with us and they care about those messages. They must have an audience that resonates with that message or human rights issues. Meltwater allows us to take a data-led approach to the partner vetting process."

ANZ Amnesty International Case Study (July 22) (1).pdf

The Solution

Rise of the Creator Economy in APAC | Report

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Amnesty International, in addition to raising awareness for global campaigns, makes sure the rights of every single person in Australia are protected. They maintain a local focus on the human rights abuses of Indigenous people, refugees, and asylum seekers, to name a few, while continuing to work on many other critical policy areas. 

As an advocacy organisation, Amnesty International relies on effective communication. When it comes to human rights, change is a slow and difficult process that requires passion and sustained attention over many years. It requires driving brand awareness and creating affinity to attract, engage and retain supporters and donors over time.

Meltwater gives Amnesty International Australia the technology platform it needs to inspire others to action and to analyse and monitor campaign results.

Amnesty International Australia Customer Story

How Amnesty International engages supporters, journalists, and influencers from one place

Amnesty International

"With Meltwater, not only has our media reach has grown substantially, but the response time to current news and media statements from institutions we are challenging has improved tremendously."

MW Case Study_OUTA_ZA.pdf

OUTA, or the "Organization Undoing Tax Abuse", is a Civil Action entity that started in 2012 under the name of the "Opposition to Urban Tolling Alliance". The organization was initially formed when it challenged the South African Government's decision to subject an electronic tolling upgrade to the country's busiest freeway network. OUTA has since developed into a more efficient entity with its own internal litigation capacity, researchers, investigators and other skilled professionals. The internal growth has enabled OUTA to move beyond the e-Toll issue, as the team sets out to challenge and expose inefficiencies, maladministration and corruption in other areas of state taxation policy making and state managed expenditure.

Read this case study to learn how the Meltwater Media Intelligence Suite supports OUTA with finding and targeting relevant journalists.

Meltwater Customer Stories: OUTA

How OUTA uses Meltwater to grow its media appearance and measure campaign reach

OUTA

"We have been a happy Meltwater client since 2016. It's great to have a single solution that does it all, where we can monitor print, online news and social media, as well as send out press releases - all at a very fair price."

MW Case Study_Fairtrade Denmark - DK (ENGLISH).pdf

All-in-one tool

Fairtrade Denmark certifies, manages and promotes the use of the well-known Fairtrade brand, which consumers find on products and products that meet Fairtrade's international standards. The goal is to improve the working and living conditions of farmers and workers in Africa, Asia and Central America step by step through fairer trade.
Fairtrade Denmark uses Meltwater's Media Intelligence platform to monitor, manage and analyse incoming and outgoing communications.

Read this customer story to find out how Meltwater supports Fairtrade Denmark with optimising communication efforts, and Managing PR activities.

Meltwater customer stories: Fairtrade Denmark

How Fairtrade Denmark plans its media outreach campaigns

Fairtrade Denmark

Optimise real-time monitoring, press release distribution and press room management.

"Meltwater employees are extremely dedicated and always there to offer support and assistance".

Gemometrics develops technical tools that revolutionise the way the precious stone market assesses precious stones. The company's vision is to make global trade in precious stones more secure. To do so, it's critical to stay updated with respect to industry developments around the world. If new processing methods are launched, Gemometrics needs the information immediately so they can act right away. Meltwater's tool helps Gemometrics continuously stay updated, thereby assisting them with becoming more proactive in their strategic planning efforts.

Read this case study to discover how Meltwater helps Gemometrics with real-time monitoring and press release distribution. Learn more ►

Meltwater customer stories: Gemometrics

Gemometrics

"We rebranded a year ago, and I'm currently looking at how we've grown as a brand over the last six months. We're using Meltwater's report as part of a brand health check. With Meltwater, we can see what we're doing well, and not so well. This helps me determine where to focus my efforts strategically going forward. Some of our team members use Meltwater to analyse the reach of press hits and the engagement received off the back of them. However, I look at the data in a qualitative way - so not just the total number of mentions, but also the kinds of mentions we get. Meltwater's mobile app is my favourite feature of the platform - in fact, it's my favourite app that I have on my phone. I get alerts straight to my phone, on the go. I can then tap into the app in one click and determine whether press hits are worth looking into further."

MW Case Study - Focus Ireland.pdf

Focus Ireland is the largest homeless and housing charity in Ireland. It is driven by the fundamental belief that homelessness is wrong. Focus Ireland helps prevent families, young people and individuals from having to experience homelessness if possible. For those currently experiencing homelessness, their skilled staff help people to identify the best available support and options to aid them on their journey out of homelessness.

Read this customer story to find out how Meltwater supports Focus Ireland generate reports, and measure the performance of their brand.

Meltwater Customer Stories: Focus Ireland

How Focus Ireland measured the impact of its rebranding campaign

Focus Ireland

Track all mentions of suicide by Hong Kong's media

Monitor sentiment and mentions of suicide on social media

Share early suicide warnings with those who need to know

Introduction

“We were spending a lot of time collecting all kinds of suicide information. This was not only extremely time-consuming but, worryingly, from a scientific and research point of view, suffering from data incompleteness.”

HK_HKU CSRP Case Study (June 22) (1).pdf

Read this customer story to understand how Meltwater allows CSRP to boost their research capacity to capture real-time insights into suicide in HK.

HKU Centre of Suicide Research & Prevention (CSRP)

Meltwater allows CSRP to boost their reseach capacity to capture real-time trends and insights into suicide in Hong Kong

"I use Meltwaters Influencer Contact Database to find journalists who regularly discuss the field of research I'm promoting and then send them very targeted and personalised pitches. After using the influencer database to pinpoint who I should engage with, I then use Meltwater's media monitoring tool to track the coverage of the research and spot potential international audiences using the heat map widget (which indicates where media exposure is highest). Since using Meltwater, we've seen a boost of engagement internally. Circulating a newsletter highlighting key press coverage shows researchers that their work is in capable hands. As a result, more and more are willing to work with us to profile and promote their work."

MW Case Study - Liverpool School of Tropical Medicine.pdf

Founded in 1989, Liverpool School of Tropical Medicine (LSTM) is the first institution in the world dedicated to research and teaching in the field of tropical medicine. As a registered charity, LSTM works across the globe, often in very difficult circumstances, to fulfill their mission: reducing the burden of sickness and mortality in disease endemic countries. They do this through the delivery of effective interventions which improve human health and are relevant to the poorest communities.

Read this case study and learn how the Meltwater Media Intelligence Suite supports The Liverpool School of Tropical Medicine uncover new opportunities.

Meltwater Customer Stories: The Liverpool School of Tropical Medicine

How LSTM established credibility and leadership through its targeted media outreach

The Liverpool School of Tropical Medicine

Create more topic-centric content to inform diverse audiences

Significantly reduce time consumed in data collection processes

Capture the dynamic conversations in the Chinese social media landscape

“Delivering quality, audience-focused content is imperative in an industry like ours. Our customers engage greatly in the Chinese social media space. We recognise that there is a wealth of valuable insights there to help us better understand them.”

“We take pride in the products that we deliver. We believe in order to better serve our customers, we need to greatly listen to the voice of our customers. With Meltwater’s expertise in the Chinese social media space, Manulife-Sinochem is creating richer content to better learn about customers and develop better products for them.”

[HK] Manulife Sinochem Case Study (Oct 2021).pdf

Formed in 1996, Manulife-Sinochem is the leading entity and first joint venture in the life insurance industry in China. The company has more than 17,000 employees and over 1.8 million clients across China. Manulife-Sinochem offers a diverse and comprehensive range of products to cater a multitude of customers looking to secure their financial horizons.

Read this case study and learn how the Meltwater Media Intelligence Suite helps them analyse mindshare in the Chinsese life insurance market.

Manulife-Sinochem Case Study

How Manulife-Sinochem uses social listening to better understand and reach consumer groups

Manulife-Sinochem

Provide comprehensive media analysis to evaluate campaign success

Build a richly insightful report for stakeholders to understand brand's reputation

Develop recommendations for amplification of future events

“Meltwater greatly boosted our capabilities in measuring the media coverage of Cyberport. Furthermore, the technopreneurial spirit and impetus of Meltwater resonated with what Cyberport values and advocates to the rest of the world.”

[HK] 2021 Cyberport Case Study (Jul21) (1).pdf

Outcome

Housing over 1,650 startups and tech companies, Cyberport is home to Hong Kong's innovative digital technology community. Wholly-owned by the Hong Kong SAR government, the organisation aims to realise Hong Kong's vision to become an innovation and digital technology hub.

Built upon its three pillars of talent cultivation, industry development and the integration of traditional and new economies, Cyberport supports budding techpreneurs through funding and a comprehensive incubation process. 

In 2017, Cyberport and Meltwater forged a partnership to better understand the horizon of Hong Kong's tech industry. Using Meltwater's advanced Media Monitoring capabilities, Cyberport set out to fully track and measure the organisation's brand reputation at the world stage as well as monitor the progress of the various startups under their purview.

Read this case study to understand how Meltwater helps Cyberport by providing comprehensive media analysis to evaluate campaign success.

Cyberport Hong Kong

Monitoring Editorial, Online and Social Media

Analysing Real-time Interactive Dashboards

"Everyday Meltwater provides us with a necessary overview of current news and press exposure across our international markets"

Momondo is a travel metasearch site that finds and compares offers on flights, hotels, car hire and package holidays. The company serves travellers across more than 30 international markets and is internationally praised for its unique offering.

Read this case study to learn how the Meltwater Media Intelligence Tool supports Momondo with optimising PR measurement through real-time dashboards.

Meltwater customer stories: Momondo

How Momondo uses real-time data for competitor benchmarking

Momondo

Keep a close eye on movements in the market and build the agility to quickly tap on opportunities to stay ahead of the competition.

Automatically report on key metrics such as audience sentiment, trending themes, and media exposure every time they run a campaign

Consolidate both owned and earned media data into an integrated dashboard for a single source of truth

“With Meltwater’s automated social media analytics, we get a real-time update on metrics such as our media exposure, sentiment analysis and share-of-voice. This cuts our man hours by up to half as compared to creating manual reports."

“Meltwater’s ecosystem of media intelligence capabilities gives us a comprehensive, single source of truth about our brand and media performance. By integrating our workflows into one platform, this saves us so much time and costs we used to incur trying to consolidate information from different data sources.”

[SEA] 2021 LinkAja Case Study (Jul21).pdf

LinkAja is an Indonesian mobile payment platform whose goal is to facilitate smoother, safer and hassle-free financial transactions. First launched in 2019 and with investments from companies like Gojek and Grab, it has grown to become one of the top ewallet player in the country.

Read this case study and learn how the Meltwater Media Intelligence Suite helps LinkAja stay ahead in the competitive e-wallet space in Indonesia.

Customer Stories