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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Success Stories & Case Studies | Meltwater

Monitor coverage in real time, uncover emerging trends, and prove the impact of your communications.

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See how one platform can power every decision across PR, communications, and marketing.

Situation: The Corporate Relations team drives positive brand reputation by staying transparent when engaging with media stakeholders. 

As a big part of their work is reactive, it is vital that they stay on top of breaking stories so as to manage incoming media requests from a place of expertise.

Solution: Having tested the quality of different providers in the market, nib Group came onboard with Meltwater for comprehensive news, broadcast and social media monitoring, integrated with a journalist database and a suite of earned media reporting options.

Impact: nib Group have successfully established a hub wherein they can find and engage relevant journalists, stay across breaking industry news and report back on the ongoing success of their work as a Corporate Relations team.

Challenge

“One of the things that stood out to me when partnering with Meltwater was the Social Echo functionality. It clearly articulated the further reach that online news was getting across social media. Beforehand, we might have underestimated the impact that an article from a smaller publication could have. For me, it made me rethink how we’re responding to the media and what articles we needed to alert our frontline teams to in advance of expected member enquiries."

[AU] NIB Case Study (Mar 22).pdf

Impact

nib Group is a trusted health partner, supporting the health needs of around 1.6 million Australians, New Zealanders and international students and workers, while also providing travel insurance for travellers around the globe. 

nib believes that by giving their members access to better health information, tools and services, they’ll feel confident in choosing the right path to take control of their health.

Discover how nib Group quantifies the impact of their corporate relations efforts through data insights and real time media analysis.

nib Group  - Meltwater Customer Story

How nib Group manages media requests and breaking stories

nib Group

"Tata CliQ has unique brand propositions, which is also reflected through our CAMEL and #surething campaigns. Meltwater Engage has helped us measure the success and consumer responses to these campaigns along with spreading awareness by interacting with the audience through a single platform."

Solution

MW Case_Tata Cliq_IN.pdf

Summary

Tata CliQ is an e-commerce venture by the Tata group. Available in 689 cities in India, Tata CliQ is a first-of-its kind multi- brand PHYGITAL e-commerce marketplace, seamlessly blending online and in-store shopping experience. They offer innovative services like click online, PIQ-up at store, return to store and ship from store through a large on-ground network of partners. The categories currently include authentic branded selection of apparel, footwear and electronics.

Read this case study to learn how the Meltwater Media Intelligence software helps Tata Cliq manage their online brand reputation.

Meltwater Customer Stories: Tata Cliq

How Tata Cliq boosts awareness and consumer engagement

Tata Cliq

Amplify and unlock insights from complex social datasets

"A big advantage of using the Meltwater platform is being able to produce insights rapidly, the social data is instantly available. We can then select specific time periods and locations and start analysis within minutes"

Meltwater Customer Story - AxiaOrigin.pdf

How AxiaOrigin uses Explore for their clients

AxiaOrigin reject conventional consultancy norms and help companies unlock their data in new and exciting ways. They are at the forefront of innovation when it comes to data analysis and shine a light on dark data, unlocking value from the masses of unused data within organisations. Helping leaders tell compelling data stories to deliver lasting change.

Meltwater has helped AxiaOrigin extract and unlock unique data insights globally. Using the platform to innovate and change the way they work with clients

AxiaOrigin - Meltwater customer story

How AxiaOrigin manages localized campaigns on a global scale

AxiaOrigin

Acquire insights and understand context to optimize their message

Connect with their youthful target audience across all channels

Analyze and report to senior leadership on demand

"Making our message resonate required a platform that could measure our performance and enable us to make more-informed decisions."

"Amplifying our message of inclusion requires having a tool like Meltwater to monitor and measure our performance and guide us in making the right decisions."

Meet Techo.pdf

Through the collaborative work of families living in extreme poverty with youth volunteers, TECHO seeks to overcome poverty in slums. TECHO is convinced that poverty can be permanently eradicated if society as a whole recognizes poverty as a priority and actively works towards overcoming it.

Read this case study to learn how the Meltwater media intelligence software helps TECHO scale effectively in support of ongoing growth.

TECHO - Meltwater customer story

How Techo optimizes its communications strategy to connect with younger audiences

TECHO

Get ahead of emergencies and breaking stories by receiving immediate email alerts

Automate and fine-tune media monitoring by filtering coverage geographically

Share accurate information with the government and the public 24 hours x 365 days

"Gone are the days when you can monitor social media manually. Automating it allows you to act with more urgency."

"We work hard to earn the trust of the company's leaders as well as the government. Meltwater helps us deliver on the challenges of communicating accurately and immediately."

Meet SaskEnergy.pdf

SaskEnergy is Saskatchewan's natural gas utility. Its 400,000 customers are dispersed across a vast area in which temperatures can reach -40 degrees. Heat is in high demand here and natural gas is a resource that requires fulltime attention, often testing the mettle of the utility's Government and Media Relations team.

Read this case study to learn how the Meltwater software helps SaskEnergy keep tabs on social media content and provide context in real-time.

SaskEnergy - Meltwater customer story

Discover SaskEnergy's plan for managing breaking news and crises in real-time

SaskEnergy

Save time and money by centralizing media reporting and analysis

Use social media insights and analytics to strengthen their new market entry strategy

Easily showcase ROI of marketing campaigns to management

"It's now easier and faster for me to compile reports that I can present to management. I can also provide the business development team with the real-time data they need, rather than waiting for one or two weeks for updates from an agency."

MW Case Study Yahlive.pdf

Launched in 2011 and based in Abu Dhabi, UAE, Yahlive is a joint venture between satellite operators SES and Yahsat. Yahlive's mission is simple: to deliver high-quality satellite services to their broadcasters, and to offer a choice of premium TV channels to their diverse and culturally-rich viewers.

Read this case study to learn how the Meltwater Media Intelligence Platform supports  Yahlive save valuable resources: time and money.

Meltwater Customer Stories: Yahlive

How Yahlive builds go-to-market strategies with social media insights

Yahlive

"I would say that you need to have competitive intelligence. Competitive intelligence is necessary to know whether your communication efforts are working"

The Salvation Army uses Meltwater media monitoring to keep an eye on what's being said about them in editorial and social media. Using Meltwater's media monitoring, they can then view and analyse the data presented and develop various reports to guide strategic decision making. In addition to this, The Salvation Army also uses Meltwater's press tool to find relevant journalists to contact and spread awareness.

Read this case study to learn how the Meltwater Media Intelligence software supports the Salvation Army with monitoring their industry and competitors.

Meltwater Customer Stories: Salvation Army

How The Salvation Army manages journalist relationships

The Salvation Army

"Meltwater gives us an overview of the media landscape so we know where, when and in what contexts our brand is mentioned."

Real-time Media Monitoring

FC Nordsjælland is a Danish professional football club that plays in the national tournament's best series, the Super League.

Read this case study to learn how Meltwater supports the Football Club Nordsjælland (FCN) with their stakeholder management.

Meltwater Customer Stories: Football Club Nordsjælland (FCN)

How FCN optimizes its brand strategy in real time with media monitoring

Football Club Nordsjælland (FCN)

"Before Meltwater, we were using an alternate tool but it didn't give us a solution that was tailored and specific enough, nor did it include everything on one platform. Getting started with Meltwater was easy due to our Key Account Manager, Dominique, who is always readily available. I especially love that the app is integrated with the platform to give us a full-rounded analysis of the data most relevant to our business and industry."

MW Case Study_Solidarity_Solidariteit_ZA.pdf

Trade Union Solidariteit has been protecting its members' rights against exploitation in the workplace since 1902. Solidarity currently offers a dependable service to approximately 140,000 members in all occupational fields, collectively and professionally, and has the passion and knowledge to look after its members' interests and to ensure that their rights are protected in the workplace. The union has more than 20 offices countrywide and members are served by more than 300 staff members and 1275 union representatives in thousands of companies.

Learn how the Meltwater Media Intelligence software supports Solidarity/Solidariteit following industry trends and becoming more efficient.

Meltwater Customer Stories: Solidarity/Solidariteit

How Solidarity manages its social media accounts and online reputation through Meltwater

Solidarity/Solidariteit

Facilitate collaboration by bringing their communications activities together in one platform

Easily manage social media channels, influencer engagement and report on earned media success

Provide real-time campaign analysis and generate business insight with live dashboards

The Challenge

"When it comes to voices on social media, we have strict criteria for who we work with. We need to know that their values are aligned with us and they care about those messages. They must have an audience that resonates with that message or human rights issues. Meltwater allows us to take a data-led approach to the partner vetting process."

ANZ Amnesty International Case Study (July 22) (1).pdf

The Solution

Rise of the Creator Economy in APAC | Report

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Amnesty International, in addition to raising awareness for global campaigns, makes sure the rights of every single person in Australia are protected. They maintain a local focus on the human rights abuses of Indigenous people, refugees, and asylum seekers, to name a few, while continuing to work on many other critical policy areas. 

As an advocacy organisation, Amnesty International relies on effective communication. When it comes to human rights, change is a slow and difficult process that requires passion and sustained attention over many years. It requires driving brand awareness and creating affinity to attract, engage and retain supporters and donors over time.

Meltwater gives Amnesty International Australia the technology platform it needs to inspire others to action and to analyse and monitor campaign results.

Amnesty International Australia Customer Story

How Amnesty International engages supporters, journalists, and influencers from one place

Amnesty International

"With Meltwater, not only has our media reach has grown substantially, but the response time to current news and media statements from institutions we are challenging has improved tremendously."

MW Case Study_OUTA_ZA.pdf

OUTA, or the "Organization Undoing Tax Abuse", is a Civil Action entity that started in 2012 under the name of the "Opposition to Urban Tolling Alliance". The organization was initially formed when it challenged the South African Government's decision to subject an electronic tolling upgrade to the country's busiest freeway network. OUTA has since developed into a more efficient entity with its own internal litigation capacity, researchers, investigators and other skilled professionals. The internal growth has enabled OUTA to move beyond the e-Toll issue, as the team sets out to challenge and expose inefficiencies, maladministration and corruption in other areas of state taxation policy making and state managed expenditure.

Read this case study to learn how the Meltwater Media Intelligence Suite supports OUTA with finding and targeting relevant journalists.

Meltwater Customer Stories: OUTA

How OUTA uses Meltwater to grow its media appearance and measure campaign reach

OUTA

"We have been a happy Meltwater client since 2016. It's great to have a single solution that does it all, where we can monitor print, online news and social media, as well as send out press releases - all at a very fair price."

MW Case Study_Fairtrade Denmark - DK (ENGLISH).pdf

All-in-one tool

Fairtrade Denmark certifies, manages and promotes the use of the well-known Fairtrade brand, which consumers find on products and products that meet Fairtrade's international standards. The goal is to improve the working and living conditions of farmers and workers in Africa, Asia and Central America step by step through fairer trade.
Fairtrade Denmark uses Meltwater's Media Intelligence platform to monitor, manage and analyse incoming and outgoing communications.

Read this customer story to find out how Meltwater supports Fairtrade Denmark with optimising communication efforts, and Managing PR activities.

Customer Stories