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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Success Stories & Case Studies | Meltwater

Monitor coverage in real time, uncover emerging trends, and prove the impact of your communications.

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See how one platform can power every decision across PR, communications, and marketing.

Effectively Manage Social Media Posts From One Platform

Gain Robust Data Analysis and Reporting on Every Social Platform

Challenge

"With Meltwater Engage, we are able to efficiently respond to comments on our social media, particularly ads which have helped people sign up for Yoco more easily and quickly. It has also helped us manage and deal with online complaints timeously and efficiently as we are able to see a history of all conversations with that person. Through tags, we've been able to track the overall sentiment of messages and comments, report back to the business and develop strategies to manage these. Specifically, the big difference for us was being able to respond to Facebook Ads and even Facebook Paid Dark Ads - which has led to more sign-ups. The Meltwater Team has just been amazing - Derynne and Nathan are so hands-on and helpful and always willing to go the extra mile to ensure the solution works for our business needs."

Solution

MW Case Study_Yoco_ZA.pdf

Summary

Founded in 2015, with offices in Cape Town and now Johannesburg, Yoco's core mission is the empowerment and growth of entrepreneurs in Africa. Yoco's easy sign-up, quick setup, and no monthly fees has made it the payment partner of choice for over 19,000 SMEs in South Africa—  70% of which had never accepted card payments before. It prides itself on being a technology-driven and customer-centric organization. Using the Yoco Point of Sale App on a smartphone or tablet, along with the integrated mobile card reader, businesses can now securely accept cards at their stores, or on the go.

Read this case study to learn how the Meltwater Media Intelligence Platform supports Yoco to effectively manage their social media accounts.

Meltwater Customer Stories: Yoco

Yoco

"The use of Meltwater's tools help us gain a really good sense of how broad our media reach is, the value of coverage, and where we should optimise our efforts"

Global Media Monitoring & Reporting

VisitNorthsealand is a Danish tourism organisation who coordinates, promotes, and develops tourism in North Sealand. Their primary objective is to build awareness and preference for North Sealand as a destination both in Denmark and abroad.

Read this case study to learn how the Meltwater Media Intelligence Platform supports VisitNorthsealand with understanding where to focus their efforts.

Meltwater Customer Stories: VisitNorthsealand

VisitNorthSealand

"Collaboration with Meltwater makes it possible for us to easily monitor what media our press releases and relevant news appear in. We would also draw special attention to Meltwater's prompt, professional and personal support from the account management team."

The University of Gävle works hard to not only share the results of research carried out within the establishment, but also to communicate the value of higher education in general. Their work is widely published in both local and international media. Due to the University of Gävle's international media impact, it's important for them to stay abreast of what's being said. Meltwater's international competitive intelligence and daily reports make sure that no important coverage is overlooked.

Read this case study to learn how the Meltwater Media Intelligence Platform supports the University of Gävle with always staying in the know.

Meltwater customer story: University of Gävle

University of Gävle

"We use Meltwater to benchmark our successes and understand trends. The social media monitoring tool helps us make sense of social conversations. For example, what encourages our audience to share messages? It also enables us to understand whether we've been successful inchanging attitudes and perceptions."

MW Case Study - Time to Change.pdf

Time to Change is a growing movement of people challenging how we think and act about mental health. The movement was formed by mental health charities MIND and Rethink Mental Illness with the aim of ensuring everyone with a mental health problem is free of fear and has equal opportunities in all areas of life. Time to Change do this through three overarching objectives: empowerment, sustainability and digital storytelling.

Read this case study to learn how the Meltwater media intelligence software supports Time to Change with community management.

Customer Stories: Time to Change

Time to Change

"Social media monitoring plays a pivotal role in our business as we have to provide media insight into our sponsor's brands during tournaments across social media platforms. With that being said, it's a simple process as Meltwater is assisting us with tracking sponsor's brand exposure and engagement across all media platforms during each tournaments we stage."

MW Case Study_Sunshine Tour_ZA.pdf

The Sunshine Tour is Africa's premier membership organization for touring professional golfers and is one of the six leading international men's golf tours making up the International of PGATours which include the PGA Tour, the European Tour and the Asian Tour. Consisting of Southern Africa and the Indian Ocean Island regions, The Sunshine Tour stages a total of 52 events across all its brands which are Sunshine Tour, Sunshine Ladies and Big Easy Tour.

Read this case study to learn how the Meltwater media intelligence software supports Sunshine Tour with proving value to their sponsors.

Meltwater Customer Stories: Sunshine Tour

Sunshine Tour

"We are now able to reach and respond to an audience that we were not aware of before Meltwater. We even have faster turnaround time on queries and comments which ensures good customer service from our end."

MW Case Study_STATS SA_ZA.pdf

Statistics South Africa is the national statistical service of South Africa. They aim to inform socio-economic development with accessible quality information through better statistics, better access to information and better management. By providing a relevant and accurate body of statistics, they inform users on the dynamics in the economy while leaning on the application of internationally acclaimed practices.

Read this case study to learn how the Meltwater Media Intelligence software supports Statistics SA with finding industry and audience trends.

Meltwater Customer Stories: Statistics SA

STATS SA

Gathering Insights for Internal Reporting

Gathering Insights on Trending Topics & Competitors

"Meltwater is a determining factor in our global monitoring and internal reporting on SimCorp, our competitors and "hot topics" in the market - both online and in social media"

All-in-one Platform

SimCorp has many years of experience in developing state-of-the-art software for top-tier investment managers. The company is an independent, publicly traded entity headquartered in Copenhagen, Denmark.

Read this case study to learn how Meltwater supports SimCorp with gathering insights used to optimise strategic decision making.

Meltwater customer stories: SimCorp

SimCorp

"Our favourite feature is definitely the Meltwater Influencer Contact Manager tool. It pays for itself. That massive database of influencers has helped us immensely. We don't have to pay for contacts in far-flung countries anymore. It is easy to use and the help from the Meltwater team made it even better. The move to the new-and-improved platform was handled with a lot of dedication from the team, which made it easy even when it might have otherwise been tasking. The enthusiasm of the team is infectious."

MW Case Study_Shelter Afrique_ZA.pdf

Shelter Afrique is a Pan-African finance institution that exclusively supports the development of housing in Africa. Created in 1982, the company has a wealth of experience and over the years has developed both residential and commercial housing in Africa. The use of online media intelligence has helped Shelter Afrique grow into a business that provides technical and financial resources for urban development. Their dedication to digital innovation, as well as a strong teamwork ethic between their employees spread across four regional hubs, has ensured that they remain the only dependable company financing affordable housing in Africa.

Read this case study to learn how the Meltwater Media Intelligence software supports Shelter Afrique build relationships with important influencers.

Meltwater Customer Stories: Shelter Afrique

Shelter Afrique

Better understand share of voice in the market

"Meltwater is a powerful digital tool as it provides extensive information into what we are looking for and also helps in reflecting data in a simple way. Beyond the technology, the Meltwater team always goes the extra mile in supporting with any requests which provides a great experience for us. I believe working with Meltwater is not only about the technology but it’s about the people too."

"I enjoy browsing through my morning and afternoon alerts within the tool. This allows me see and understand everything that's happening online."

MW Case Study Schneider Electric.pdf

Schneider Electric is a multinational company providing energy and automation digital solutions for efficiency and sustainability. It addresses homes, buildings, data centers, infrastructure and industries, by combining energy technologies, real-time automation, software and services. Founded in 1836, Schneider Electric has 144,000 global employees and generates 25 billion Euros in revenue.

A few of their many clients include Nestle Waters, Hilton, UPS, Oracle and many more.

Read this case study to learn how Meltwater provides energy and automation digital solutions for efficiency and sustainability like Schneider Electric.

Schneider Electric

Providing energy and automation digital solutions for efficiency and sustainability

"Meltwater helps us with media monitoring and their influencer tool gives us the possibility to take a far more data-driven approach to PR, which is a determining factor for an international company such as Saxo Bank."

A Global Solution

Saxo Bank is a leading fintech and regtech specialist who provides traders, investors and partners with access to FX, CFDs, stocks, options, and more from a single account.

Read this case study to learn how the Meltwater Media Intelligence software supports Saxo Bank with data-driven decision-making.

Meltwater customer stories: Saxo Bank

Saxo Bank

Understand public perception at all times by tracking brand mentions across traditional and social channels

Track campaign progress as well as key industry topics and report on them via shareable dashboards

Counter any potentially damaging narratives before they spin out of control

"There are important stories you become aware of that interest you. Having a platform that allows you to follow every development is vital."

"Meltwater is fundamental to our success. It plays a key role in helping us respond to inaccurate or incomplete information before it acquires traction with the public."

Meet Santander Rio-2.pdf

Serving 3.5 million customers and more than a quarter million businesses, Santander Río is Argentina's largest private bank, with headquarters in Buenos Aires. They began using Meltwater's media intelligence platform
to better understand the communities they serve —  and get closer to them.

Read this case study to learn how the Meltwater Media Intelligence software helps Santander Río Bank formulate and execute long-term media strategies.

Santander Rio Bank - Meltwater customer story

In Touch with Their Community

Santander Rio Bank

"For us, it was about identifying journalists who had the same opinion as us, adding them to our media list and sending out a segmented press release"

Media Monitoring and PR

KNBF is an interest organization for recreational boating in Norway that works for a better boating life on nature's premises. Being Norway’s largest interest organisation for recreational boating, one of the goals has been to be more visible in the media and to get more traffic on their website.

Read this case study to learn how the Meltwater Media Intelligence Suite helps KNBF with monitoring mentions and finding relevant journalists to target.

Kongelig Norsk Båtforbund - Meltwater case study

Royal Norwegian Boat Association

Kongelig Norsk Båtforbund

"Social listening helps us better understand whether key messages are resonating or becoming lost in the noise. The best way to increase engagement with our audience is to focus our communications around topics that our audience deem important. In 2013-2014 Pride grew by 135%, from 2014-2015 growth peaked to 215% and indications suggest 2016's community growth will follow the same trend."

MW Case Study - Pride in London.pdf

Pride in London is an annual festival and parade held each summer in London to celebrate the LGBT+ community. Pride aims to raise awareness of LGBT+ issues and campaign for the freedoms that will allow the community to live on genuinely equal footing. The festival is a chance to be visible and speak loudly about what the community has achieved, how far they have come and what is still needed to progress.

Read this case study to learn how the Meltwater Social Media Intelligence Suite helped Pride in London with growing their community by 215%.

Meltwater Customer Stories: Pride in London

Pride In London

"What you put out from a PR point of view needs to be tracked and measured. Before Meltwater, we were using a competitor but found that is was time to move into a more digital operating company. Now, with Meltwater, we are able to get accurate publicity reports, gain valuable trends and competitor insights, and easily access customised PR reports as and when needed."

MW Case Study_Peermond_ZA.pdf

Peermont Hotels, Casinos and Resorts is an award-winning hospitality and entertainment company operating 12 properties located across South Africa and Botswana. Renowned for its excellence in design, development, ownership and operation of multi-faceted hospitality and gaming facilities, guests partake in fine dining, relaxing hotel stays, exciting casino action or soothing spa treatments— offered in unique safe and secure, themed settings.

Read this case study to learn how the Meltwater Media Intelligence Suite supports Peermont with gaining valuable competitor insights and more.

Meltwater Customer Stories: Peermont

Peermont

“We changed the content of what we post based on enquiries we receive. We monitor what the target groups want to see/read from us, then we adapt our contact strategy accordingly. This means that we reach the target groups more accurately. With the Meltwater tool, it is much easier for us to monitor what is said about the federation, especially what is said about potential competitors, topics and trends.”

Meltwater helps Norway's Football Federation with monitoring editorial and social media. NFF is currently the largest separate sports association in Norway with 30,000 football teams and 38,000 registered football players.

Read this case study to learn how the Meltwater Media Intelligence Tool supports Norway's Football Federation (NFF) with community management.

Meltwater Customer Stories: Norway's Football Federation (NFF)

Norway's Football Federation (NFF)

Finally Measure the Impact of Our Media Outreach

Find Industry-Relevant Journalists to Write About the Work We're Doing

Efficient and Timely Day-to-Day News and Social Media Monitoring

"Meltwater has exceeded our expectations - we began using the platform to be able to efficiently monitor our news and mentions, but it became even more valuable to us. It makes monitoring news more efficient, keeping track of changing and dynamic news about crises around the world has become easier and it has allowed us to successfully and closely follow important issues. The team has been really helpful with any kind of assistance we may need - often working on short and urgent timelines for us when the organisation needed more focused monitoring."

MW_Case Medicines Sans Frontier_IN.pdf

MSF (Médecins Sans Frontières translating to "Doctors Without Borders" in French) is an international humanitarian medical non-profit organization best known for its projects in conflict zones and in countries affected by endemic diseases. Founded in Paris in 1971, MSF has impacted and saved thousands of lives in their work to create medicines and vaccines for diseases such as HIV/ AIDS, malaria and tuberculosis, often in poverty-stricken and unforgiving environments.

Read this case study and learn how Meltwater supports Medicines Sans Frontier with measuring the impact of their media outreach.

Meltwater Customer Stories: Medicines Sans Frontier

Medicines Sans Frontier

Provide In-Depth Insights on Specific Events

"There were multiple tools that was previously pitched to me, but they do not provide that same warm fuzzy feeling that Meltwater does. One of the key needs for me is the Social Listening. With the Meltwater system, I get these insights regularly. Additionally, I can also access daily news feeds on industry related events."

MW Case Study_Lequid Telecom_ZA.pdf

Liquid Telecom (then known as Econet Satellite Services before their 2004 rebrand) was founded in 1997 as a satellite and voice operator. In 2009, Liquid Telecom launched their high-speed, cross-border fibre network that linked Southern Africa to the rest of the world. Now, Liquid Telecom provides services to more than 50 global wholesale carriers operating in Eastern, Central and Southern Africa, Europe, North America and Asia Pacific, as well as the national and international enterprise market. They set out to challenge the status quo, and now Liquid Telecom is changing the African telecoms industry, the lives of millions and even the continent itself.

Read this case study and learn how the Meltwater Media Intelligence Suite supports Liquid Teecom access accurate data across the organisation.

Meltwater Customer Stories: Liquid Telecom

Liquid Telecom

Cultivating Lasting Relationships

The Challenge

Meltwater helps us answer the question: how can we ensure that the content we're producing is relevant to what people want to know about Kubota?

The Solution

Monitor every mention on TV, social media, print, and even radio from one platform

Search by desired traits for people they want to sponsor as marketing influencers

Execute more successful product launches using insights acquired via social media

Their products may be tough, but their people employ a soft touch to make their customers happy. Meltwater helps point the way.

Read this customer story to learn how the Meltwater Media Intelligence Suite helps Kubota succeed with influencer marketing and grow their audience.

Customer Story: Meltwater x Kubota

For Earth, for Life

Kubota

"One of the most useful features of Meltwater's online media monitoring tool is the reach metric. We're able to view reach for our target publications, rather than generic reach across any and every publication that mentions our company. This makes data much more relevant to us and our goals."

MW Case Study - International Medical Corps .pdf

International Medical Corps assist those who are in urgent need, providing lifesaving health care and health care-related emergency services —  often within hours. As conditions ease, they work with local leaders to rebuild stronger than before. In non-emergency settings, their focus is development. Through training programs, they pass essential skills into local hands, preparing those in disaster-prone areas to better withstand adversity. By giving people hit by tragedy a sense of ownership over their own recovery, they're able to prepare local residents to be First Responders, should disaster strike.

Read this customer story to learn how the Meltwater Media Intelligence suite supports International Medical Corps with achieving their business goals.

Meltwater Customer Stories: International Medical Corps

International Medical Corps

"I learn a lot from what our competitors are doing and draw inspiration from their approach. Without Meltwater's tool, it would have taken a long time to find what's written about Hyper Island and our competitors."

Hyper Island is regularly discussed on an international level. Using Meltwater's global competitive intelligence, they're able to keep track of what is being said about their own brand, as well as their competitors. In addition to this, Hyper Island also uses Meltwater's press tool.

Read this case study to learn how the Meltwater Media Intelligence platform helps Hyper Island monitor their industry and competitors.

Meltwater customer story: Hyper Island

Hyper Island

"Media monitoring and real-time tracking are crucial in today's digital age. Using Meltwater has helped us track our competitors and derive business-relevant insights for the more effective communication campaigns across different channels."

MW Case_HCL Infosystems_IN.pdf

HCL Infosystems is one of India's premier IT Services, Distribution and Digital Solutions companies. HCL Infosystem enables their clients to attain and sustain competitive advantage by leveraging Information and Communication Technologies. In addition to this, they their comprehensive portfolio also spans value-added distribution of technology, mobility and consumer electronic products.

Read this case study to learn how the Meltwater Media Intelligence platform supports HCL Infosystems with creating efficiencies.

Meltwater Customer Stories: HCL Infosystems

HCL Infosystems

Keep an eye on competitors and the industry

Gain insights into how they are mentioned worldwide

"One of the major advantages of using Meltwater is that we always have an enthusiastic, solution-oriented and dedicated account manager we can turn to. This means a lot for us."

Boldly coloured organic apparel, shoes and furnishing are among the highlights of Gudrun Sjödén's unique collections. The company, which is celebrating 43 years of colour and patterns, currently has 350 employees; among them is Monica Ekervik Hedman, Global Director of Communication and PR. Monica is one of many at Gudrun Sjödén who uses Meltwater's global competitive intelligence tools and reports to stay abreast of conversations surrounding the company, trends, and the industry across editorial and social media.

Read this case study to learn how the Meltwater media intelligence software helps Gudrun Sjödén keep an eye on their competitors and their industry.

Meltwater customer story: Gudrun Sjödén

Gudrun Sjödén

Stay on top of media coverage about the university

Keep informed about faculty/ alumni and highlight their accomplishments

Amplify media coverage and build a positive reputation

"My favourite feature is the morning report. In one glance I can see all our mentions in the media and can use different Meltwater dashboards to analyse the quality, potential reach and value of our media coverage."

MW Case Study German University of Technology Oman.pdf

Established in 2007, German University of Technology in Oman provides students with the education required to become highly qualified and socially responsible graduates, guided by German excellence in science and technology with a firm grounding in Oman`s culture and heritage. The University fosters creative and critical thinking to advance research and development and, through this, aims at serving society as a whole.

Read this case study to learn how Meltwater supports the German University of Technology Oman with amplifying media coverage.

Meltwater Customer Stories: German University of Technology Oman

German University of Technology Oman

Managing all social media accounts from one place

Publish and schedule content easily across all social channels ahead of time

"By far, the biggest efficiency we have seen is having all social media channels in one place - meaning that we can quickly
respond to fans across many regions with ease."

MW Case Study - Fred Perry.pdf

A heritage brand hailing from the UK, Fred Perry has established a firm foothold in the Southeast Asian market, with 12 stores across the region, and over 40,000 Facebook fans (SG), 81,000 Facebook fans (MY), 60,500 Facebook fans (ID) & almost 4,000 Facebook fans (VN). The retailer has placed a strong emphasis on their social media presence to engage their young target audience, resulting in an increased fan growth of 2.68% YoY(SG), 4.86% YoY (MY), 0.1% (ID) and a more streamlined workflow.

Read this case study to learn how the Meltwater Media Intelligence Platform supports Fred Perry with efficiently managing social media.

Meltwater Customer Stories: Fred Perry

Fred Perry

"As we aspire to make India a global healthcare hub, it becomes crucial for us to monitor the Medical Tourism industry and tap into its growing potential. Meltwater has made it possible for us to do so, in real-time. Overall, the Meltwater platform allows us to search deep, wide and within selective date ranges back in time."

MW Case_Fortis_IN (1).pdf

Fortis Healthcare Limited is a leading integrated healthcare delivery service provider in India. The healthcare verticals of the company primarily comprise hospitals, diagnostics and day care specialty facilities. Currently, the company operates its healthcare delivery services in India, Dubai, Mauritius and Sri Lanka with 45 healthcare facilities (including projects under development), approximately 10,000 potential beds and over 330 diagnostic centres.

Read this case study to learn how the Meltwater Media Intelligence Platform supports Fortis with crisis communications. ✅ Customer Story

Case Stories

Providing energy and automation digital solutions for efficiency and sustainability

In Touch with Their Community

Royal Norwegian Boat Association

For Earth, for Life