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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Success Stories & Case Studies | Meltwater

Monitor coverage in real time, uncover emerging trends, and prove the impact of your communications.

27,000+

1.3+ Billion

customer stories

Real impact, proven in practice

See how one platform can power every decision across PR, communications, and marketing.

Save thousands per year on the distribution of press releases

Refine strategies to surpass its competitors in share of voice and sentiment

“Meltwater knows what I need to know at the moment I need to know it and serves that information to me in the right channel — that's my favorite part.”

Meltwater Customer Story - CEX.IO.pdf

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As a multi-functional cryptocurrency exchange serving five million customers worldwide, CEX.IO strives to be the platform of choice for blockchain financial traders. But raising brand awareness and exposure in the fast-moving days of a burgeoning industry is impossible without powerful media monitoring, intelligence, and engagement solutions. CEX.IO partners with Meltwater to get the breadth and depth of data the company needs to raise its global profile while cutting down on inefficient and expensive PR and social marketing workflows.

Discover how CEX.IO grew engagement and cut costs by switching to Meltwater for press release distribution and social media reporting.

CEX.IO — Meltwater Customer Story

How CEX.IO grew engagement and cut costs by switching to Meltwater

CEX.IO

Establish a methodology for identifying influencers that aligned with creative concepts

Use True Reach to estimate influencer potential and have data-driven conversations with clients

Beat campaign performance predictions by integrating performance metrics and audience sentiment

AKQA is an international agency that combines creativity and technology to design seamless brand experiences that create valuable and long-term connections between brands and people.

Read this customer story and discover how creative agency AKQA generated 4M impressions in one day using the Meltwater Suite.

AKQA x Meltwater Customer Story

Creative Agency AKQA Generates 4M Impressions in One Day

AKQA

Access on-demand API support from initial idea to launch

Evaluate nearly 100 different brand values against 87 different passion points and genres

Let customers determine brand-sponsorship fit with a click

“There are lots of different social listening sources, but how Meltwater’s technology and our technology can speak to one another is the real secret to creating an overall experience for our customers that works.”

Luscid_case_study.pdf

Despite the breadth of data available today, many brands still enter marketing sponsorships based on individual preferences and gut feelings. Partnership insight platform Luscid brings the sponsorship process into the 21st century, using data to empower brands to better understand how customer’s behaviors, brand values, and business goals align with potential global sports and entertainment partnerships.

Using the Meltwater API, Luscid replaces gut feelings with reliable data, helping brands find the most relevant, impactful sponsorship opportunities. Here’s how Meltwater helps drive Luscid’s innovations.

Read our customer story to see how Luscid uses the Meltwater API to transform the world of sports and entertainment sponsorships.

Luscid — Meltwater Customer Story

How the Meltwater API Helps Luscid Transform How Brands See Sponsorships

Luscid

Tap into a community of industry professionals

“With Meltwater, you can really get to the heart of a subject — how people feel about it, how mentions have gone up, what the sentiment of a conversation is, where the conversations are happening. That's really valuable from a new business point of view.”

MW_Customer-Story-Brochure-EnergyPR.pdf

For nearly three decades, Energy PR has helped brilliant UK businesses get their voices out into the world. Offering a range of key services — from digital PR and media relations to content marketing and social media to insights and strategy — this small but mighty firm helps B2B and B2C organizations meet their business goals by using audience behaviors as the foundations for their strategies. This audience-centric approach — requiring quick access to actionable social and media insights — made Energy PR a perfect match for the data-rich Meltwater Suite. Here’s how our partnership has helped Energy PR get more client wins.

Read this customer story to learn how one small but mighty PR firm uses Meltwater to attract and retain new business.

Customer Story: Energy PR

How Energy PR Racks Up Client Wins with Meltwater

Energy PR

Save time and money by consolidating social media workflows

Drive a 5000% increase in social media engagement in a single campaign

“Meltwater allows us to personalize our social media approach. Above all, it shows that the brand is interested in the customers”

Domino's Pizza.pdf

Domino’s Pizza France used to rely on an agency for its social media management. Not anymore. As one of the largest international fast food companies with 16,000 points of sale around the world, it needs an engaging, highly-responsive online presence. Outsourced social media content, monitoring, and reporting hampered the brand’s connection with fans and didn’t leverage the commercial growth opportunities social marketing can offer. When it decided to bring its social media operations in-house in 2021, Domino’s Pizza France replaced its agency with Meltwater.

Discover how Domino's Pizza uses Meltwater to manage its global customer community and boost social media engagement

Domino's Pizza — Meltwater Customer Story

5000% social media engagement growth
Achieved in a single influencer marketing campaign

How Meltwater Helps Domino’s Cook Up Engagement-Driving Social Content

Domino's Pizza

“What I love about Meltwater is it's a one-stop shop. You can do your social listening, you can push out social media content, you can do newsletters, you've got media monitoring, you can push out content to reporters. That is really the big difference.”

Howard University Customer Story.pdf

About Meltwater

Meltwater Customer Story: Howard University

Howard University is one of the United States’s most prestigious institutions of higher learning. Founded in Washington, D.C. in 1867, it is a historically Black university known for being among the nation’s leading producers of African American professionals in science, medicine, law, journalism, and more. Currently serving almost 15,000 undergraduate and graduate students across 14 schools and colleges, the university is dedicated to educating students from diverse backgrounds. Its Office of University Communications uses Meltwater to enhance the school’s brand, disseminate news, and measure its impact with wow-worthy data.

Discover how Howard University uses Meltwater consolidate their workflows, quantify their results, and stay ahead of the conversation.

How Howard University Uses Meltwater to Prove Comms ROI

How Howard University Uses Meltwater to Prove the ROI of Strategic Communications

Howard University

Meltwater has streamlined the way I manage media monitoring and reporting, making it easier to stay informed and responsive in a fast-moving communications environment.

Meltwater CRW Customer Story.pdf

West Virginia International Yeager Airport (CRW) always aims to reach new heights. As the state’s busiest commercial airport and one of the region’s primary gateways to far-off destinations, it continuously works to serve the needs of its passengers and community. To further that mission, CRW’s communications team requires an always-on understanding of public sentiment, as well as clear ways to demonstrate impact to leadership and stakeholders. It relies on Meltwater to centralize media monitoring and streamline executive reporting, while turning earned media data and social media insights into strategies that soar.

From PR tracking to award wins, Meltwater helps Yeager Airport measure impact and drive results that soar.

How West Virginia International Yeager Airport Uses Meltwater to Measure Impact, Strengthen Visibility, and Win Awards

1,600+ traditional media mentions
Captured across national, regional, and local outlets

More than 140x growth in social media mentions
Across owned and earned conversations

West Virginia International Yeager Airport (CRW)

Meltwater supports INCAE’s objectives by improving visibility, strengthening reputation management, and enabling faster, better-informed decisions based on reliable data and insights.

NCAEBusinessSchool–CustomerStory.pdf

Instituto Centroamericano de Administración de Empresas, or INCAE, is a leading business school in Latin America, focused on developing globally competitive leaders with a deep understanding of the region. In addition to its academic programs, INCAE works through specialized centers and endowed chairs that generate applied research, inform public debate, and promote sustainable economic and social development.
INCAE actively measures and communicates impact through these centers and chairs, ensuring that academic knowledge translates into real-world relevance for business, policy, and society.
To support this mission, INCAE relies on Meltwater to centralize media monitoring, strengthen reputation management, and enable data-driven decision-making across public relations and marketing.

Discover how INCAE increased productivity by 40–50% and cut reporting time by 70% using Meltwater’s media intelligence and social listening tools.

How INCAE Uses Meltwater to Strengthen Reputation and Power Data-Driven Communications

40–50% increase in productivity

70% decrease in time spent on reporting

INCAE

Track campaign impact nationally and across target markets

Discover and engage with broader audiences

Supercharge social, digital and traditional media strategies

“Meltwater is cutting-edge and gives us a lot of insight into where the world is going, helping us get the word about UNCF out even further.”

UNCF-customer-story.pdf

Next-Level Strategies

UNCF (United Negro College Fund) knows a thing or two about having impact you can prove. Since its inception in 1944, the organization has been a force for expanding students of color’s access to higher education, helping double the number of minority students attending college in the United States. 
From awarding more than 10,000 scholarships each year to supporting 37 historically Black colleges and universities (HBCUs) across the country through funding and research, the organization has a long track record of getting results. So as UNCF’s branding, marketing and communications department works to optimize their own impact, they look to the numbers — not guesses or gut feelings. That’s why UNCF relies on Meltwater for the data it needs to track, analyze and optimize its strategies.

See how United Negro College Fund (UNCF) uses Meltwater insights, media intelligence, and social listening to refine strategy, track results, and expand reach.

Learn How United Negro College Fund Uses Meltwater Insights

How UNCF Uses Meltwater to Fuel Its Success

UNCF

Meltwater Customer Story: UNCF

Monitor brand conversations across Indonesia’s media landscape.

Detect and address reputational risks before they escalate.

Align PR, digital, and brand teams around unified intelligence.

Deliver data-backed insights that inform strategic decisions.

"It enables us to see how our brands are being discussed, how campaigns resonate, and how quickly we can respond to emerging topics."

Kalbe Nutritionals_Case Study.pdf

Kalbe Nutritionals is a division of Kalbe Farma, which was established in 1966 and is one of the biggest public pharmaceutical companies in Southeast Asia. Kalbe Farma has more than 49 subsidiaries and 14 international-standard production facilities supported by about 16,000 employees in 71 branches throughout Indonesia. The company has been listed since 1991. Kalbe Nutritionals has a complete range of products that are important for people’s health at every stage of life, including Prenagen, Morinaga, Zee, Hydro Coco, Fitbar, Entrasol, Diabetasol and Nutrive Benecol.

Kalbe Nutritionals is a division of Kalbe Farma, which was established in 1966 and is one of the biggest public pharmaceutical companies in Southeast Asia.

Kalbe Nutritionals — Meltwater Customer Story

How Kalbe Nutritionals has used Meltwater to move from fragmented brand monitoring to a unified, data-driven strategy that powers decisions across the organisation.

Kalbe Nutritionals

Monitor media comprehensively across all channels

Generate reports to make better decisions

“It was not easy to track our brand and communication performance and industry trends across various media channels such as news outlets, blogs, and social media,” he said. “We needed to know what opportunities were there to manage brand reputation or engage with important discussions with our target audiences.“

“We receive real-time alerts to assist us with social media and online brand and reputation management, every result comes with sentiment indication that helps us analyse how people are feeling about our brand.“

Hugosave Case Study.pdf

Hugosave is the first personal wealth and savings app in Singapore, helping its clients spend smarter, save more and invest diligently. Its popularity has boomed, with more than 90,000 people becoming clients in the three years since the app was launched.

With such rapid growth, Hugosave needed a comprehensive media monitoring tool to help it track the performance of both its brand communications and industry trends across a wide variety of media channels.

Hugosave is the first personal wealth and savings app in Singapore, helping its clients spend smarter, save more and invest diligently.

Hugosave — Meltwater Customer Story

Learn how Meltwater helps Hugosave track the performance of both its brand communications and industry trends across a wide variety of media channels.

Hugosave

Monitor influencer marketing strategies and campaigns.

More efficient and effective reporting for both clients and the agency.

Work more efficiently, simply, and effectively as a team.

"Having data you can rely on is essential not only for reporting, but for planning and developing campaigns, too. You need accurate benchmarks so you can see and demonstrate results and be able to make the right changes as you go, to ensure an optimum outcome. It all comes back to the data."

The Huddle Room_Case Study.pdf

The Huddle Room is a Philippines-based growth advertising, marketing, and communications agency that works with some of the world’s biggest brands, including BMW, Krispy Kreme, and San Miguel Brewery International. 
The agency promises its clients a “growth approach” that yields effective and efficient marketing campaigns. Founded in 2013, the agency specialises in media planning and buying, digital media, activations and events, PR, marketing communications, and creative design.

The Huddle Room takes pride as the country’s premier growth agency that does a lot of work in social and influencer marketing.

The Huddle Room — Meltwater Customer Story

How the Huddle Room used Meltwater to reliably inform strategies, content creation, and campaigns, and efficiently monitor and react to online sentiment.

Customer Stories