Secrets of a Hostage Negotiator - Managing Crisis Communication

Effective communication is one of the most fundamental skills needed for resolving a crisis situation. But it’s not always easy to do under pressure. FBI trained hostage negotiator, Scott Tillema, is very familiar with the skills needed to resolve crises. While PR & marketing teams are rarely dealing with life-or-death situations like those that Tillema is used to, the principles of crisis communication are the same.

In this webinar Scott walks through some key conversation tactics for reaching resolution during times of high emotion and adrenaline.