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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Success Stories & Case Studies | Meltwater

Monitor coverage in real time, uncover emerging trends, and prove the impact of your communications.

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1.3+ Billion

customer stories

Real impact, proven in practice

See how one platform can power every decision across PR, communications, and marketing.

Get a good overview of threats and opportunities

Keep an eye on the competition through competitive intelligence

Challenge

"Meltwater is most certainly a tool to invest in for those wanting a clear grasp of the outcomes of their communication work"

Solution

Summary

A new city is emerging halfway between Stockholm and Uppsala, around Arlanda - Airport City Stockholm. Airport City Stockholm was created from a vision of having a living city that's more closely integrated with its surrounding area. Proximity to Stockholm Arlanda Airport, rail networks and the motorway creates opportunities for communities to come closer together. Meltwater's competitive intelligence and reporting helps Airport City Stockholm to stay up to date with regards to what's being said about the new city in both editorial news and social media. The reports Airport City Stockholm receives from Meltwater help them to easily follow-up on opportunities and understand where they have been successful in their communication efforts.

Read this customer story to learn how Meltwater supports Airport City Stockholm with measuring ROI and performing media analyses.

Airport City Stockholm- Meltwater customer story

Airport City Stockholm

Expand their international media coverage

Build relationships with relevant journalists

Leverage Google Analytics data and insights

Using PR to Put us on the Map

"What the business needed was a backup in terms of monitoring work coming in and also a helping hand when it comes to managing our teams. I needed a system that supported my PR efforts and gave me the confidence to supervise our deliverables and KPIs."

Meltwater's Media Intelligence Solution

"Meltwater has been a massive help, especially with reports. I take screen grabs from the dashboard and the Marketing team finds it very useful too. I can pull these reports in 10 minutes instead of 4 to 6 hours."

Meltwater Enables African Bush Camps to

With a focus on offering a world-class and seamless safari experience across its camps in Botswana, Zimbabwe and Zambia, African Bush Camps seek to provide guests with an authentic experience of the African wilderness. Operating with an environmentally friendly footprint, and a desire to empower local communities through its Foundation, African Bush Camps not only invests in the conservation of wildlife but also in its people.

Customer Story: Read this case study to learn how Meltwater supports African Bush Camps with expanding international media coverage.

Meltwater Customer Story: African Bush Camps

African Bush Camps

"We love that Meltwater can bring back content from all over the world. It’s important that we get a comprehensive understanding of our media coverage."

2020 First Philippine Holdings Case Study.pdf

First Philippine Holdings (FPH) is one of the country’s largest conglomerates, with key investments in power, manufacturing and property development companies. Thanks to their wide-ranging subsidiaries and strategic ventures, FPH has interests across the renewable energy, infrastructure and real estate sectors.

Meltwater helps First Philippine Holdings track content from all over the world to better understand conversations in other markets

Tracking News Interests with Retrospective Search

Transforming infrastructure in the Philippines

First Philippine Holdings

"Having more than 5 years of experience as a South Korean marketing specialist, the key to mastering influencer marketing campaigns is to keep up with the rapidly changing trends and popular sentiments. In addition, we needed to have quick access to actionable insights by combining all aspects of social media marketing, such as content marketing, social account management, advanced
auditing & analysis, etc."

2020 Moroccan Oil x DBL Case Study.pdf

Outcome

Dutch Webinar: Data-driven Influencer Marketing

Digital Business Lab works broadly with the Banking and Beauty industries, offering clients end-to-end social media solutions and strategy. The agency’s expertise lies in social media, and approaches challenges with creativity and agility. With the team’s expert knowledge and experience in digital business, they provide pragmatic, affordable and business-centric solutions to clients.

Meltwater helps Digital Business Lab work with Moroccan Oil to find the right influencers for the South Korean market

Understanding Influencer Performance with Data

Uncovering Powerful Insights

Moroccan Oil / DBL

Effectively target media for increased news release distribution

Benchmark performance to meet federal requirements

Populate a government funded database using Meltwater search

"The search component has been imperative for populating our database of terrorist activity against surface transportation targets."

Mineta.pdf

Mineta Transportation Institute (MTI) is a research institute focusing on issues related to intermodal transportation in the US.MTI provides transit officials and policymakers with important insights into security threats against trains, buses, and other surface transportation. MTI relies on Meltwater for critical keyword searches and news release distribution.

How Mineta Transportation Institute uses Meltwater to populate their database of terrorist activity by searching for global critical stories.

Mineta Transportation Institute

Creating Policy for the People

Streamline and personalize the pitch process

Measure their impact via media mentions and news features

Search for Common Ground.pdf

Search for Common Ground (SFCG) is a non-governmental organization (NGO) that seeks to transform conflict into cooperative action. Operating primarily in the Middle East, sub-Saharan Africa, and Asia and employing approximately 700 people, SFCG uses Meltwater for press outreach, email blasts, and analytics that help measure the effectiveness of their efforts.

Meltwater helps Search for Common Ground significantly increase news features in both small and large news and media outlets.

Search for Common Ground - Meltwater customer story

Life Savers

Search for Common Ground

Monitor and verify record-setting attempts
wherever they occur

Develop greater confidence in the strength
of their media relationships

Measure campaign results accurately to
establish client objectives are achieved

"Meltwater has been an extremely engaged partner. When I use their live chat, I receive an immediate response along with a solution to every problem at the time I need it. Their service is 300% useful."

"With the help of Meltwater's platform, contacting the media is no longer such a challenge, and that's a huge weight lifted."

Meet Guinness World Records.pdf

From its origins as a book in 1954 designed to list and authenticate world records, Guinness World Records has become a multimedia brand agency offering a range of products and services. Their mission is to celebrate those who go further, faster, and beyond anyone else on earth and turn the incredible into the official.

Meltwater helps Guiness World Records get answers to media questions quickly — possibly in record time even.

Guinness World Records - Meltwater customer story

Can You Top This?

Guinness World Records

Develop original content for their clients to drive more successful campaigns

Accurately summarize, automate, and assign value to the work they do for clients

Win new business by providing a level of reporting not seen before in the industry

"If we left metrics off the table, nobody would sign the deal. There isn't anyone we talk to who doesn't want accountability."

Meet Caster Comms.pdf

Caster Communications is a full-service US-based PR firm specializing in B2B and B2C technology.

Meltwater helps Caster Communications capitalize on every opportunity when prospecting for new business by providing a higher degree of personal service.

Meltwater Customer Stories: Caster Communications

It's All In the Numbers

Caster Communications

Pick up mentions of clients on social media and news on a global scale

Generate brand awareness reports for social media and online news

Share insights with important stakeholders

The Challenge

"Meltwater is more than just a media monitoring tool for the EOC; it gives us commercial direction and helps us to make strategic data driven decisions. What has made our partnership even more successful has been the reactivity of the Meltwater team. They have been open, responsive and flexible right from the start."

The Solution

MW Case Study-MSM for the European Olympic Committees.pdf

The European Olympic Committee (EOC) uses Meltwater to generate and measure brand awareness. They also use the tool to make sure that when they are being talked about, they pick this coverage up globally.

Read about how the European Olympic Committees (EOC) is using the Meltwater Media Intelligence tool for their marketing.

How Meltwater helps the EOC

Getting commercial direction and making strategic data-driven decisions.

European Olympic Committees

Challenge:
Knowing What Consumers Say About The Brand

"My experience with the Meltwater Team has been great; they are hands on with us when we need them to be. Anytime we need something done, it's done immediately. Nadine (Client Success Director) follows up with us, and we feel taken care of."

Solution:
Making Social Media Publishing and Engagement Easier

MW Case Study_Java House Group (1).pdf

Founded in August 1999, Java House aims to introduce gourmet coffee drinking culture in Kenya, but has since evolved into an American diner style restaurant.  

As one of the leading coffee brands in Africa, Java House has grown to have outlets in 14 cities across 3 East African countries (Kenya, Uganda and Rwanda). Java House has also gone on to birth three sister brands - Planet Yogurt, a healthy and tasty frozen yogurt store, 360 Degrees Pizza, a casual dining restaurant, and Kukito, a uniquely Kenyan modern fast food brand.

See how Meltwater makes social media publishing and engagement easier for Java House, one of Africa's leading coffee brands.

Meltwater Customer Stories: Java House

Java House

Acquire more insight into their ongoing activities and identify the best way forward

Engage a multilingual fan base more effectively and expand their global footprint

Access the influencer contact database to forge more productive media relationships

We want to be more relevant globally, so it's important to see where we stand.

The opinions taken together approach fifty-fifty. That's a lot more positive than we thought. Knowing that was super helpful.

Meet CF Montreal.pdf

Learn how Meltwater helped CF Montréal put their best foot forward after their rebranding in French and English.

Customer Story: Meltwater x CF Montréal

All to Win | Tous Pour Gagner

CF Montréal

Get comprehensive, real time media monitoring and competitive insights

Hyper-target contacts in the media by filters other than beat only

Stay on top of key developments from anywhere using the mobile app

"Meltwater is the leader in that core capacity that we need, which is the ability to hyper-target those members in the media that are talking about the conversation in real time."

"I love the way the mobile app gives me updates and proactively tells me I have x number of stories about my brand waiting. It captures everything."

Meet Keller Williams Realty.pdf

CareerBliss ranks them one of the "happiest companies to work for," but make no mistake— Keller Williams Realty is results-oriented. In 35 years they've become the largest real estate franchise in the US in terms of sales volume, number of agents, and units sold. Meltwater provides them with the latest media intelligence.

Meltwater helps Keller Williams Realty connect with leading reporters and customize their pitch according to the latest industry developments.

Customer Stories