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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Success Stories & Case Studies | Meltwater

Monitor coverage in real time, uncover emerging trends, and prove the impact of your communications.

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customer stories

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See how one platform can power every decision across PR, communications, and marketing.

Challenge

"The greatest value Meltwater brings is that the service helps us maintain an overview. I can go into the tool whenever I want and see how exposure looks across editorial and social media, as well as what subjects are driving the conversations."

Solution

Summary

Cramo uses Meltwater's global media intelligence solution to monitor their own brand and their competitors across both online media and social media. Every month they then receive a detailed report that provides them with a clear overview of their performance in various markets.

Read this customer story to find out how Meltwater helps Cramo monitor specific subject areas, their own brand, competitors, and the industry.

Meltwater customer story: Cramo

Cramo

"Having unlimited searches was great as we could track all our key messages and see which resonated best with the audience. This allows us to focus better and plan campaigns that will the press and our audience want to engage with."

MW Case Study -Fashion revolution.pdf

Fashion Revolution was founded in 2013 in the wake of the Rana Plaza clothes factory disaster where 1,134 tragically lost their lives. They believe that fashion can be made in a safe, clean and beautiful way, where creativity, quality, the environment and people are valued equally. The movement brings people from all over the world together to use the power of fashion to change the story for the people who make the world's clothes and accessories. With the movement targeting the entire population, Fashion Revolution's message has the ability to truly shake up the fashion industry.

Read this customer story to find out how Meltwater supports Fashion Revolution with data-driven decision-making by spotting audience trends and patterns.

Meltwater Customer Stories: Fashion revolution

Fashion Revolution

Monitor their brand and industry-related topics to stay on top of the latest developments

Analyze feedback to improve their courses
and drive awareness and engagement

Establish themselves as thought leaders by promoting best practices in their field

"We offer short courses aimed at farmers and really anybody that works with phytosanitary products. Meltwater provides the insights we need— about our audiences and our campaigns to continually elevate our message."

"We especially like the ability to monitor people's comments on the courses over social media. Meltwater's daily reports offer us great visibility."

Meet CropLife Latin America.pdf

CropLife Latin America is an international trade organization serving the crop science industry. Their investments in R&D help farmers boost growing efficiencies and food yields. Members include Bayer and Syngenta. Promoting awareness and education play critical rolls in their success. That's where Meltwater comes in.

How CropLife Latin America uses Meltwater to monitor its brand and industry-related topics to stay on top of the latest developments. Read on.

CropLife Latin America

Providing Food for Thought

Monitor company mentions and stay on top of global trends in emerging markets

Identify top-tier, international journalists and setup interviews for visible
CEO in specific countries

Distribute SEC compliant wire releases and pitch product launches directly to targeted journalists

U.S. Global Investors.pdf

U.S. Global Investors, Inc., is an investment manager focused on mutual and exchange trade funds, based in San Antonio, TX. With a legacy of expertise in gold and precious metals, they have recently branched out into emerging markets and natural resources. Known for launching first-of-their-kind investment products in developing markets, they also launched their first ETF (JETS) last year.

How U.S. Global Investors use Meltwater to gather details of relevant reporters and distribute press releases. Read on and learn how they boosted PR ROI.

U.S. Global Investors, Inc.

Discovering Emerging Opportunities

Comprehensively manage all social accounts anywhere, anytime

Share important articles with employees using an automated internal newsfeed

Generate detailed reports directly from the platform

The Challenge

"We were using a different service for email alerts and Meltwater for monitoring, but when we saw what the new platform could do, we combined all of our usage on Meltwater."

"The mobile app is awesome. If I need to schedule a post I don't always hop on my computer. I can just do it from my phone."

FCT.pdf

FCT provides title insurance, default solutions, and other real estate-related services to thousands of lenders and legal professionals under the slogan "Experience Excellence." They rely on the Meltwater mobile app to engage with customers through social media and to stay ahead of industry news and developments while on the go.

Learn how Meltwater helps the FCT comprehensively manage all social accounts anywhere, anytime, and generate detailed reports.

Customer Story: Meltwater x FCT

Experiencing Excellence

Monitor individual mentions country by country to gauge the impact of local actions

Generate detailed reports within very specific time frames on highly relevant issues

Acquire a more nuanced understanding of Latin America's vast media landscape

"The Meltwater platform provides us with first-hand analysis of a huge base of online sources, on-demand."

"Meltwater is great for generating reports about media hits within very specific time frames and about very specific topics relevant to us. Being able to zero in on results helps us focus our resources on where they'll yield the best results. The insights we've gathered from the platform continue to point the way to new avenues for getting our message out."

Meet Plan International Latin America.pdf

Plan International is a non-governmental advocate for children's rights and girls' equality in 76 countries, including 12 in Latin America and the Caribbean. They reached 34.2 million children through their work in 2018. Meltwater provides the Latin American offices with media monitoring, a social platform, and analytics.

Meltwater helps Plan International frame the conversation in Latin America about girls' human rights.

Plan International - Meltwater customer story

Girls Take Center Stage

Plan International

Keep track of story developments
over time through retroactive media
monitoring

Proactively keep the executive team informed, easily producing a daily newsletter

Surpass expectations by closely partnering with the communications team

"We wanted to 'democratize' our information and disseminate it in a simple way so our entire operation could be more agile."

"We schedule the newsletter to hit our executives' inbox at 8 a.m. so they can start every day informed of important topics and all be on the same page."

Meet Acciona Brazil.pdf

Acciona's origins can be traced back to 1931and the construction of Spanish railroads. Today, the company is active in more than 40 countries and is a major force in renewable energy, infrastructure, and water. Active in Brazil for 20 years, the company relies on Meltwater for reputation management.

Meltwater helps Acciona closely monitor local and regional developments impacting business which helps executives formulate strategy.

Acciona - Meltwater customer story

Acting to Ensure Our Future

Acciona

Edit broadcast clips with precision and share them directly from the platform

Assess whether they're generating sufficient coverage to reach their financial goals

Create real-time reports in minutes, not hours, and include more meaningful content

"Onboarding with Meltwater was great. Getting a feel for the platform and functionality progressed very smoothly and quickly."

"Meltwater helps us manage our community on our social channels, by showing us what's being shared and where we're being talked about the most."

Meet Union Gospel Mission.pdf

Since their founding between the depths of the Depression and the onset of world war, Union Gospel Mission has been "feeding hope and changing lives." Today this means helping people in greater Vancouver overcome poverty, homelessness, and addiction. Meltwater helps UGM plug into conversations that further their mission.

Meltwater helps Union Gospel Mission track, edit, and share broadcast media hits directly from the Meltwater platform.

Union Gospel Mission - Meltwater customer story

Paying It Forward for 80 Years

Union Gospel Mission

Monitor traditional and social channels to ensure accurate, up-to-date information

Measure and report on major crises and work to mitigate any negative impacts

Identify and target influential sources writing about aviation and air travel

"At the end of the day, it's our responsibility that flight communications work on behalf of our customers, and Meltwater is the key to this."

"Monitoring is both a thermometer and a guide. It alerts us to customer sentiment, guides our actions, and introduces us to valuable new media resources."

Meet Air France KLM.pdf

Air France is one of the world's preeminent airlines and has been flying to and from Chile for more than 80 years. Chile's weather, topography, and culture often create operational challenges that require informed crisis management. Air France Chile relies on Meltwater's media communications platform to help achieve this.

Read this customer story to understand how Meltwater helps Air France go beyond media mentions to understand audiences and industry trends.

Air France - Chile - Meltwater customer story

Navigating in Heavy Weather

Air France

Be alerted to any events requiring an immediate response

Monitor and measure media volume and sentiment

Uncover trends over time and fine tune their message

"Our current ad campaign Frontiers promotes inclusion. We want to be seen as a bridge and a means of uniting people. Timely media alerts are essential for this. Meltwater's database allows us to download all national and international mentions. We can capture and review everything."

Meet Aeromexico.pdf

Aeromexico is a worldwide airline, with service in 3 continents and 93 global destinations. Reputation management and timely responses are vital to their efforts to add and satisfy more customers. In achieving these goals, Aeromexico relies on Meltwater for media monitoring and alerts.

Customer Story: Read this case study to learn how Meltwater helps Aeromexico measure volume and sentiment to guide strategy.

Aeromexico - Meltwater customer story

High Flier

Aeromexico

"We use Meltwater's media reports to obtain an in-depth understanding of our media exposure. We can, therefore, work more strategically to increase our press initiative"

Reporting Global Presence

Associated Danish Ports (ADP) is a limited company that owns and operates the Port of Fredericia, the Port of Nyborg and the Port of Middelfart. The central location of the three ports makes them important junctions and links between Denmark and the rest of Europe.

Read this customer story to learn how Meltwater supports ADP - Associated Danish Ports with data-driven decision-making and in-depth reporting.

Meltwater Customer Stories: ADP - Associated Danish Ports

ADP - Associated Danish Ports

Build content that resonates and educates

"By analysing metrics such as trending  themes and sentiment, we can see which companies are for or against the new legislation. Insights found are vital when building educational campaigns that resonate with our audience. We monitor the press to see whether new companies are opening up locally and target them. We also track for keywords around skill shortages and sectors in demand; this type of information is very useful for our Business Development Team when developing relationships."

MW Case Study - ACT.pdf

Established in 1988, ACT provides an extensive and bespoke list of fully-funded training programs and qualifications. From traineeships, apprenticeship and higher apprenticeships across 30 different sectors, to employability training and short commercial courses, ACT pride themselves on having something for everyone.

Customer Story: Read this case study to learn how Meltwater supports ACT with defending its leading market position.