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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Success Stories & Case Studies | Meltwater

Monitor coverage in real time, uncover emerging trends, and prove the impact of your communications.

27,000+

1.3+ Billion

customer stories

Real impact, proven in practice

See how one platform can power every decision across PR, communications, and marketing.

Identify and connect with high-impact social influencers when entering new markets

Be alert to events in real time and share any links with staff and board members

Perform media monitoring, analytics, newsletters, and reporting on a single platform

Challenge

"Typically when you don't know the influencers, especially when you're trying to engage a new demographic, choosing the right people can be difficult. The main attraction of Meltwater's Social Influencers Platform is that it puts a wealth of social influencers right at my fingertips."

Solution

"The first thing I do is open my browser to Meltwater and look at our alerts. This lets me see everything that's happening.
and being said."

Meet West Palm Beach DDA.pdf

Summary

The West Palm Beach Downtown Development Authority was created to promote the coastal city in southeast
Florida it is named after. DDA offers services and information to visitors, residents, and merchants to enhance the
downtown experience. Meltwater's platform helps DDAconnect and communicate with its diverse audiences.

Learn how West Palm Beach Downtown Development Authority uses Meltwater to form partnerships with influencers & measure the impact.

West Palm Beach Downtown Development Authority

Not Your Typical Beach Resort

Monitor conversations and engage with influencers around the globe

Create and easily share reports demonstrating PR ROI

Get in front of media stories and instantly respond while on the go

"What's nice about Meltwater is I can use it at my desk or on the go. News is everywhere, so the more I know about what's going on in and what's being said about our city, the better. Meltwater helps me stay informed and proactive."

"Meltwater helps us understand our reach and assess the effect a negative article could have on our visitors. Receiving real-time alerts allows us to stay in front of potentially damaging stories, tell our story and reshape the
conversation."

Meet Visit Baton Rouge.pdf

From Cajun to Creole and everything in between, Louisiana's capital city feels like home to newcomers, visitors, and locals alike. A leader in the CVB industry, Visit Baton Rouge uses Meltwater to help tell the story of their historic, riverfront city beyond Louisiana state lines.

See how Visit Baton Rouge use Meltwater's Media Intelligence tool to understand their reach & the effects a negative mention could have on their visitors.

Meltwater Customer Story: Visit Baton Rouge

Visit Baton Rouge

"I knew about Meltwater from working with the software at my previous company and so I was keen to make the switch to Meltwater at LegalWise too since I knew what to expect. With Meltwater, we were able to meet all our objectives: we increased brand awareness and reputation, we're finally able to accurately measure all of our mentions and our share of voice in the market, listen to online conversations in real-time and stay ahead of competitors by keeping an eye on them."

MW Case Study_LegalWise_ZA.pdf

Founded in South Africa in 1984, LegalWise is now a 696-employee strong company operating in and dominating the legal insurance industry. Covering a wide range of topics from adoption, to bail, to selling a house, LegalWise makes it possible for any South African to have access to a lawyer and enjoy even the most basic human rights under the South African law. The company values integrity, relationship-building, their community members, loyalty and delivering on their promises.

How Meltwater media intelligence helps LegalWise benchmark against their competitors and improve reporting.

Meltwater Customer Stories: LegalWise

LegalWise

Media Monitoring

"It was very time consuming to look for and follow up all the keywords manually before we entered into an agreement with Meltwater"

Reporting and analytics

"A major benefit of using Meltwater is that we easily gain an overview of online media coverage or mentions on social media and can tailor the internal newsletters. This is how relevant and correct information gets to the right people".

Kverneland Group is an international company that develops, manufactures and produces and distributes agricultural machinery and technology. Meltwater’s tool helps Kverneland Group keep up date on media coverage globally and thus be proactive in its marketing work online.

Meltwater helps KG track media coverage in realtime, and distribute key insights to stakeholders with customized newsletters.

Kverneland Group - Meltwater Customer Story

Kverneland Group

Never miss a mention — both in news and on social — in multiple languages

Proactively manage their reputation with real-time alerts and insights

Use the mobile app to stay current anytime and anywhere

"Along with ongoing news coverage, we have very strong social networks— Instagram, Facebook, Twitter, and YouTube— and we needed monitoring capable of tracking both traditional and social media channels."

"I use the mobile app a lot. It's fast and agile, and alerts me to what's happening in the moment. I can clearly— and almost instantly— grasp a message's content from the keywords that Meltwater surfaces for me."

Meet Seventh-Day Adventist .pdf

Founded in 1863 in the northern USA, the Seventh-Day Adventist Church is the world's fifth-largest Christian denomination. Active in South America from the early 1900s and with local headquarters in Brazil, they rely on Meltwater for media monitoring, analytics, reporting, a newsletter, a mobile app, and social media.

Meltwater helps Seventh-Day Adventist Church understand their audience and identify social trends by being able to adapt to changing needs.

Seventh-Day Adventist Church - Meltwater customer story

Doing God's Work

Seventh-Day Adventist Church

Assess and benchmark campaign effectiveness in real time

Introduction

"Now when we launch a product we can compare its media performance against other products, other markets, and our competitors. This helps us decide messaging that's tailored to what's happening in a specific market, and we can share data with our team in that market to show them the issue. It means we can tailor our solutions and be really specific in our decision-making. That's invaluable."

HK_Vivo Global Case Study (June 22) (1).pdf

Read this customer story to understand how Meltwater helps vivo Global make better decisions through use of data, tailored to specific markets.

vivo Global - Meltwater Customer Story

Meltwater  allows vivo to meaningfully and accurately monitor vivo's overseas market PR efforts.

vivo Global

Meet REV Media Group

The challenge REV Media Group faced

Using Meltwater means our team can access the data they want, in real-time, which allows us to make quick decisions about the effectiveness of our content strategy.

Track and monitor its brands, products and starts across multiple language

Listen to the national conversation, and then lead it

Make quick decisions about content and strategy

SEA_Rev Media Case Study (June 22).pdf

An effortless solution for a big brand

As a media company that millions of Malaysians rely on for information and entertainment, REV Media Group needs to be in touch with its audience. They must understand their customers’ wants and needs first, and only then are they able to create engaging content that connects best with their audiences. To do that, REV Media Group requires a comprehensive communications tool that allows it to track everything from the national political conversation to what people are saying about their most popular TV programs.

REV Media informs and entertains millions of Malaysians every day. It needed a powerful tool to track its audience.

REV Media Group customer story

REV Media

Track district-wide coverage and stay on top of legislative news affecting schools in the state

Communicate internally through a daily, branded newsletter

Report in detail on earned media and highlight PR successes

Birdville ISD.pdf

Continue reading

With over 24,300 students across 33 campuses, Birdville ISD (BISD) is the 5th largest school district in Northeast Texas. Nationally recognized for their Fine Arts and Career and Technology Programs, BISD relies on automated, branded newsletters from Meltwater to share accomplishments and news with principals and board members.

See how Birdville Independent School District uses Meltwater's Media Intelligence to track critical coverage and improve their messaging.

Meltwater Customer Story: Birdville Independent School District

Excellence, Integrity and Service

Birdville Independent School District

"Real-time alerts have been key for us. We need dashboards that can tell us where the bulk of mentions come from, their reach and their impact. We then leverage the insights to decide where to focus resources moving forward."

MW Case_NIIT_IN.pdf

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.

How Meltwater media intelligence helps NITT generate media reports to aid strategy & decision-making

Meltwater Customer Stories: NIIT

NIIT

Keep team and league officials up to date on trending storylines

Create boardroom-ready reports showcasing program ROI

Free up PR team's bandwidth to focus on additional priorities

"Meltwater always goes the extra mile. For example, I asked our service rep for quick help on a report, and not only did he answer my questions, but he sent me a report based off our conversation, including little but important things like each team and event logo populated in the background. This kind of attention to detail is what really wows our execs."

Canadian Football League.pdf

The Canadian Football League (CFL) is Canada's version of the NFL, with nine teams playing 18 games from June to November. Each year their championship, The Grey Cup, is Canada's largest sporting and media event. This high-scoring league uses Meltwater to accurately report media ROI to leadership and event sponsors.

Discover how Canadian Football League uses Meltwater to measure the impact of their comms strategy and create boardroom-ready reports.

How Meltwater supports Canadian Football League

Northern Stars

Canadian Football League

Meet The Client

The Challenge: Managing and Tracking Our Reputation

"We had no in-house social media monitoring tool before using Meltwater, which was something that we needed in order to track our mentions and reputation online. Using Meltwater changed that and we can now do this from an all-in-one solution that meets our needs."

The Solution: Meltwater's Media Intelligence Tool

"My experience with working with the Meltwater team has been really great. Our Account Manager, Clarissa Blanckenberg, is a star and has been helpful with getting us started and used to the tool."

Get Accurate, Consolidated Reporting and Analytics

Track the Success of Multiple Brand Campaigns Simultaneously

Measure and Respond to Media Mentions in Real-Time

Meltwater enables Brand South Africa to:

How Brand South Africa use Meltwater's Media Intelligence tools to track, manage and maintain a positive brand perception.

Meltwater Customer Story: Brand South Africa

Brand South Africa

Target influential communicators to connect with them and distribute FFP's message

Accurately assess the impact of their communications in a multi-media landscape

Perform multiple functions from a single platform

"Our biggest challenge is reaching global audiences that understand that, in the end, helping one country's neediest people actually helps all countries. Unfortunately the media environment now is so fragmented and noisy, and it's changing moment by moment."

"Poverty in developing countries is unlike poverty in the US, in both scope and response. Meltwater is helping us get the attention of relevant newspapers, TV, radio, bloggers, and social media. Meltwater is our outreach and distribution tool. It also provides us with all of the analytics we need to track the hits we're getting, assess our global reach, and report our results."

Meet Food for Poor.pdf

Florida-based Christian charity providing food, other basics, and opportunities for long-term development to impoverished families and communities in 17 Caribbean and Latin American countries. Meltwater's influencer database, media monitoring, and reporting help FFP generate support.

See how Meltwater helps FFP to increase the ROI on their comms strategy through targeted newsletters and influencer management.

Customer Stories

Not Your Typical Beach Resort

Doing God's Work

Meltwater allows vivo to meaningfully and accurately monitor vivo's overseas market PR efforts.

REV Media informs and entertains millions of Malaysians every day. It needed a powerful tool to track its audience.

Excellence, Integrity and Service

Northern Stars

Saving Lives, Transforming Communities, Renewing Hope