What Social Community Management Used to Be
Social community management is an important part of maintaining a social presence for any organization. Using a tool with community management capabilities will not only make your social activities easier, but it will also maximize their effectiveness. Though usually used by the Community Manager, the community section in the Meltwater Buzz social marketing suite provides valuable insights to departments from marketing and PR all the way to the C-suite.
Many of the social management actions companies used to perform manually can now be completed using Buzz, such as:
Within Meltwater Buzz, the Community tab offers a number of options that help you organize, track and gain insight from your audience activity. It allows you to locate your Twitter followers and followings and to see and select the Facebook users who have liked your page. The Community tab breaks down each user’s online presence and displays details such as:
Social profiles will help you better understand the makeup of your social community members, as well as target your social efforts to specific subset groups. Here are a few examples of how Buzz clients have used tags:
In order to track customers within different product lines or segment their audience by relationship, many banks track both individuals and organizations in order to best understand how they can interact with their community. Common areas of segmentation include but aren’t limited to:
Universities in particular have the need to follow many different audience groups concurrently. After tagging users on their social profiles, go to the Community tab, select the Analysis dropdown and then “Contacts by Tag.” Here you can see a graphical list of community members, based on their tags. Within this list, you can click on any group to see individual users, take action, export a list or find the most influential people within any category. Popular ways to break out audiences for schools, universities and educational institutions are the following:
The Community capabilities in Buzz are an excellent way to groom a new community manager, ensure the effectiveness of a social media director or translate the impact of your customer/audience engagement to C-suite executives.
Be sure to explore the many options within this area, including those not mentioned in this blog post, or get in touch with your Meltwater account manager to learn more.