Running a contest on Facebook can be a great addition to your social media marketing plan. In one of my recent surveys, I found out that fully 32% of all Facebook users have liked a Page because of a competition on Facebook.
While marketers want to create a magical competition that increases engagement on Facebook, many fall short and end up violating Facebook’s promotion terms or giving away expensive products for very few likes or other return.
Over the years I have helped a lot of businesses create contests on Facebook and I’ve learned something every time. As with any social media marketing endeavour, success comes from good planning, management and follow-up. So, without further ado, here are my seven top tips for companies that want to build a successful promotional campaign on Facebook.
If you're running a promotion on Facebook “because it’s fun” or because all of your competitors are doing it, it’s time for you to go back to the drawing board and rethink your campaign. Your contest should somehow contribute to a business goal for your company. Do you want to reach more relevant fans? Do you want to increase social media engagement with customer? Drive more sales? Decide on a goal that contributes to your wider business strategy, then decide what your goal is worth to you and create a budget that fits.
Say your goal is to drive more likes to your page and each like is worth $5 to you. If the prize will cost you $100, then you will need to get 20 new likes to recoup this cost. Don’t forget set-up costs; you will also need to consider the cost of your Facebook App (more on that later) and any advertising you plan to support your contest on Facebook.
How you calculate what your goal is worth will be unique for your company, but the important thing is that you have a goal and that you can easily measure the success of your contest.
A competition on Facebook needs to be located in an application (read Facebook’s Pages terms if you have not already done so). Whatever choice you make, make sure that you end up with a contest that fans can easily understand and that encourages them to share. Consider four popular types:
The key here is to keep it simple and give the user the ability (and incentive) to share the contest on Facebook with their friends.
Many Facebook users access the site on mobile devices, so running a competition on Facebook that only works on desktop is a big no-no. Make sure your content on Facebook is accessible to everyone; use a webpage to store your contest on Facebook that can be accessed via mobile apps. You don’t want to risk making your mobile followers sour on you, or lose all mobile users, just because your application doesn’t work on mobile devices!
If nobody knows about your contest on Facebook, nobody will participate. Make sure all of your followers and their friends know about the contest by publishing new posts at least 2 – 3 times per week. Offer images of the prize and describe what you can do with it, ask users to participate, and include other calls to action to get more followers to participate in the contest. You can also change your cover photo and point users to your contest. Facebook recently changed its guidelines allowing you to include calls to actions in your cover photo.
Just because you’re hosting your contest on Facebook doesn’t mean that Facebook should be the only place where you promote it. Add links and banners to your website to make sure visitors are informed about the contest on Facebook and include information on it in your customer newsletters. You can also use other social media apps and create buzz across multiple channels. You never know, the winner may be somebody that hasn't previously liked your Facebook page, they may have been solely a Twitter follower but after seeing the competition promoted on Twitter decided to engage with you on Facebook too. In my experience, advertising on Facebook has been crucial for contests – just make sure that your ads are targeting the right audience (e.g. do not target Italians if your prize is in the US) and try to use multiple ad formats to see which delivers the best results.
When the contest is over, you should show the joy that the contest gave all participants and/or winners. You might, for example, take a picture of the lucky winner and publish it on your timeline. (Just keep in mind that, according to Facebook’s Promotion Guidelines, you can’t notify a winner using the Facebook platform). Also consider talking to the winner or some of the participants to get their feedback on the contest, and then use that feedback in posts and for a future contest on Facebook.
When you have done all the above, it’s time to become a “number nerd.” Measure progress toward the goals you picked in Step 1 and how well the contest contributed to your business goals. Check Facebook Insights to see how many people visited your contest, how many more likes you received during the contest period, how your reach was affected during the contest, and so on. Make sure you understand what contributed to the success of your contest, and think about what you can do differently the next time around. Then it’s time to start planning for the next contest on Facebook. 😉
To sum things up, set a goal, create a plan, build an app with shareable content, let the world know about your contest, and keep it simple and fun.
Are there any good tips I missed for running a successful contest on Facebook? Add a comment below!