At Meltwater, we know that you care about how your personal information is used and shared, and that is why we are committed to respecting your privacy and helping protect the security of your personal information.
On this privacy page, you will find a drop-down menu. Each tab will provide you with a Policy with respect to your personal information and different aspects of the Meltwater business. In particular:
By using any of our Sites or Services, you agree that your information will be handled as described in these Policies, to the extent applicable. Your use of our Services, the Site or cookies, and any dispute over privacy, is subject to these Policies and the possible Agreement we have with you, including its applicable limitations on damages and the resolution of disputes.
Agreement: means the service agreement signed between you and Meltwater for the use of the Services.
Cookie Statement: means the cookie statement set out herein and forming part of this Policy.
Policy: means each of the policies above mentioned, respectively.
Services: means the products and services you purchase from us, and we provide to you, as set out in the Agreement.
Site: means any Meltwater website, including but not limited to, meltwater.com, fairhair.ai, outsideinsight.com
Visitors: with respect to the Cookie Statement, it means visitors to our public websites.
Users: with respect to the Cookie Statement, it means users of our subscription based Services.
If you are a journalist and you believe your information is included in the Meltwater database, please refer to influencers.meltwater.com for additional information regarding our processing of journalist information.
We process your personal information to fulfil our contractual obligations to provide you with the Services. We need your personal information to create and maintain your account to access the Services, to create logins for you and to contact you in case you need support. We collect this data directly from you or your employer when you execute our Agreement.
We collect the following categories of your personal information:
We collect information about you directly from you, automatically through your use of the Site or our Services, and through third parties.
Information We Collect Directly From You
We collect information from you when you request information from us or otherwise interact with our Site and our Services. The type of information that we collect from you depends on your particular interaction with our Site and may include, without limitation, your name, address, and email address, and any other information that you choose to provide to us.
Information We Collect Automatically
Currently our Site does not recognize browser requests not to be tracked. You may adjust your browser settings so as not to accept cookies.
Information We Collect About You From Third Parties
We may also collect data from third parties we use to publish our advertisements or to analyse your interest in our Site, such as Google Adwords, Google Analytics and LinkedIn.
Cookies are text files containing small amounts of information that are downloaded to your device when you visit a website. Cookies are sent back to the website at each subsequent visit or to any other website that recognizes them. Cookies are useful because they allow a website to recognize a user’s or visitor’s device.
Cookies perform lots of different jobs such as: allow you to navigate between pages efficiently, remember your preferences and generally improve your experience. Due to their core role of enhancing or enabling usability or site processes, disabling cookies may prevent you from using certain parts of this Site. The categories of cookies used on this Site are listed below.
The following cookies are used in the Meltwater Services:
Types of Cookies used on the Site:
Essential website cookies: These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas.
Performance Cookies: These cookies gather information about how visitors use and interact with our Services. For example, performance cookies tell us which pages are popular, monitor traffic to our website and compile anonymous analytic information. Performance cookies can also be used to identify and remedy operational problems with the website.
Functionality Cookies: These cookies are used to recognize and remember your preferences. For example, functionality cookies may use information, such as your location, to make sure that you arrive at a version of our Site that is specific to your city or region.
Advertising Cookies: These cookies are used to show relevant advertising about our Services on third party websites (i.e. websites that we do not own or operate). When you visit our website, we will serve a cookie on your device. This cookie will have information about how you interacted with our website, such as what pages on the site you looked at. Then, if you visit a website within an ad network that we work with, the ad network will read the cookie from your device and show you relevant advertising about our Services.
Cookies used on the Site:
Name: Google Tag Manager
Purpose: Google Tag Manager enables our use of many essential and performance Site scripts. It also collects aggregated data about events occurring on the Site. Other than data in standard HTTP request logs, all of which is deleted within 14 days of being received, Google Tag Manager does not collect, retain, or share any information about visitors to our properties, including page URLs visited.
Read more: https://support.google.com/tagmanager/answer/9323295
Name: Marketo Munchkin
Read more: https://documents.marketo.com/legal/cookies/
Name: Google Analytics
Purpose: These cookies do not collect information that identifies you. The information these cookies collect is aggregated, therefore anonymous, and is only used to understand how the site is being used and identify problem areas to improve user experience.
Read more: http://www.google.com/policies/privacy/
Name: Google Ads
Purpose: Meltwater uses Google Analytics code that allows for certain forms of display advertising and other advanced features.
Read more: https://support.google.com/google-ads/answer/2549116
Name: Facebook Pixel
Type: Performance & Advertising
Purpose: The Facebook pixel is code that you place on your website. It collects data that helps us track conversions from Facebook ads, optimize ads, build targeted audiences for future ads, and remarket to people who have already taken some kind of action on our website.
Read more: https://www.facebook.com/business/learn/facebook-ads-pixel
Name: LinkedIn Insight
Type: Performance & Advertising
Read more: https://www.linkedin.com/help/lms/answer/65521/the-linkedin-insight-tag-faqs
Read more: https://optinmonster.com/gdpr
Name: Quora Pixel
Purpose: The Quora Pixel allows the platform to collect browsing information across sites and helps them to make the ads and content they display on Quora.com more relevant to users.
Read more: https://www.quora.com/about/pixel_privacy
Name: Triblio ABM
Read more: https://triblio.com/privacy-policy/
Read more: https://6sense.com/privacy-policy/
Name: Vimeo video embeds
Purpose: Vimeo’s embeddable video player uses first-party cookies to provide analytics on how video content is being consumed.
Read more: https://vimeo.com/cookie_policy
Read more: https://www.hotjar.com/privacy/
Purpose: Leadfeeder is a visitor automation tool that connects marketing insights to our sales teams.
Read more: https://www.leadfeeder.com/privacy/
Read more: https://instapage.com/privacy-policy
Name: Intercom Cookie
Purpose: Intercom relies on cookies to capture anonymous user data to track return visitors.
Read more: https://www.intercom.com/legal/cookie-policy
Information about our current and potential customers is an integral part of our business. Our primary goal in collecting personal information is to deliver a smooth, efficient and personalized experience when using our Site and/or Services. This allows us to provide you with the information, services and features that are most likely to meet your needs.
We use your information, including your personal information, for the following purposes:
We do not share your information with non-affiliated third parties for their own marketing purposes. We do share your information as follows:
We also may share your information in the following circumstances:
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check their policies before you submit any personal information.
You as a data subject have many possibilities to impact how your personal information is being processed. You can:
Please note that if you request to remove your information, we may retain some of the information for specific reasons, such as to resolve disputes, troubleshoot problems, and as required by law. Furthermore, some information is never completely removed from our databases due to technical constraints and the fact that we regularly back up our systems. Therefore, not all of your personal information will ever be completely removed from our databases.
If you have any questions about this Policy or the use of your personal information, you are always welcome to contact us at email@example.com. You will also reach our Data Protection Officer at the same address. For our office details, please visit: https://www.meltwater.com/en/about/contact-us
For the Services, the Agreement includes the details of which Meltwater entity is the Data Processor of your information.
You have rights which impact how your information is being processed, including:
You may ask us to disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your identity as a user of our Service, we can disclose that information to you. You may also make a request to have that information erased or deleted.
You may make these requests by completing this Request Form or you may call us at 1-833-999-1048, during regular business hours in California. If no one picks up, we are probably busy with another user, so please leave a message with your name, query and contact number for us to return your call.
You can make a request for your information twice every 12 months. If you are making an erasure request, it will help us if you include details of the information you would like erased. We may need to ask you for additional information to fully identify you. If we can’t identify you, we may not be able to erase your information.
Please note that if you request that we remove your information, we may retain some of the information for specific reasons, such as to resolve disputes, troubleshoot problems, and as required by law. Furthermore, some information is never completely removed from our databases due to technical constraints and the fact that we regularly back up our systems. Therefore, not all of your personal information will ever be completely removed from our databases.
We will respond to you on these requests as quickly as received your note but it may take us up to 45 days. If we need more time than that, we will let you know.
If you are a resident of California and you want to make it clear to us that you do not want us to sell your personal information, contact us by clicking here: Do Not Sell My Information.
Meltwater is a global company and information that we collect from or about you within the European Economic Area (“EEA”) may be transferred across international borders and to countries outside of the EEA that do not have laws providing an adequate level of data protection. We as the Data Controller (or Data Exporter) will do our best to ensure that your information is protected no matter where it is transferred to.
To ensure adequate protection for personal information we enter into Data Processing Agreements with our suppliers, including the ones who process your personal information outside of your own country and the EEA. When necessary, we utilize approved transfer mechanisms (such as adequacy decisions or the Standard Contractual Clauses in the EU) to ensure the necessary protection of your personal information.
We will only collect and process your information when we have a legal basis to do so. You also have choices about our use of your information as explained in this Policy.
For our Services, we retain information while you use our Services or as needed to provide you the Services. This includes data you or others provided to us and data generated or inferred from your use of our Services. Your account and data related to your use of the Services, excluding anonymised data, will be deleted as soon as possible 6 months after the expiry of your Agreement the Service agreement between us but in any event, no later than 6 months.
For our Site, we retain your information as long as we have a legitimate business interest to process it or as long as you have not withdrawn your consent. This includes data you or others provided to us and data generated or inferred from your use of our Site.
If you would like us to delete your information upon termination of your Agreement, please contact us at firstname.lastname@example.org.
Meltwater takes security of all data, especially your personal information, seriously. We do our best to protect your information from any unauthorised access or loss with implemented security features and procedures. You should, however, be aware that the transmission of information via the Internet is never completely secure. You should also take necessary steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
For additional information on what Meltwater has done to protect your information, please click here.
We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the e-mail. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any services you have requested or received from us.
We may change the Policy from time to time due to changed or updated legislation and/or business standards. All changes to this Policy are posted on this page and we encourage you to review our Policy regularly to stay informed.
If you have any questions about our processing of personal data, or this Policy, you can reach us at email@example.com.