Skip to content

Meltwater Sub-processors

Privacy Policy - DPA - Subprocessors

Business Systems Providers

Sub-processor	Purpose	Types of Data Stored	Data Location	Transfer mechanism to a non adequate country
Atlassian	Internal ticketing system	Data required to solve the reported issue such as name of the user or contact person	Ireland and Germany
EdInvent Inc. (Accredible)	Training and accreditation platform	Name; e-mail address, IP-address	UK and USA	SCC
Google LLC	G-Suite	E-mail content	EU, USA	DPF
Intercom R&D Unlimited Company	User engagement and outreach	Name; e-mail	USA	DPF
Drift.com, Inc.	User engagement and outreach	Name; e-mail	USA	DPF
Microsoft Corp	Office365	E-mail content	EU
Oracle America Inc.	Netsuite- Billing software	Name; e-mail address	USA	BCR
Satismeter s.r.o	Customer surveys	Name; e-mail	EU

Sub-processors for the Media Intelligence (Meltwater) platform

Sub-processor	Purpose	Types of Data Stored	Data Location	Transfer mechanism to a non adequate country
Auth0, Inc.	Login authentication for passwordless login	E-mail or username used for login	USA	DPF
Amazon Web Services, Inc., Amazon Web Services EMEA SARL	Cloud storage	Media Intelligence platform	Ireland and Germany
Basefarm AS	Data center	Media Intelligence platform	Norway
Heap, Inc.	User Engagement	Name; e-mail	USA	SCC
Launchboard Software Inc.	Customer surveys	Name; e-mail	EU
Microsoft Azure	AI features on the platform	Account data and any data the user inputs to the AI features	EU, USA	DPF
Microsoft Azure	File Storage and backup services, Cloud Storage	Media Intelligence platform	North Europe
MongoDB Inc.	User Engagement	E-mail	Ireland
OpenAI OpCo, LLC	AI features on the platform	Account data and any data the user inputs to the AI features	USA	SCC
RFPIO	User Engagement	Name; e-mail	EU, USA	DPF
Segment i.o, Inc.	User Engagement	Name; e-mail	USA	DPF
Twilio Inc.	Email engagement	Name; email; IP-address	USA	DPF
Worketics IT Solutions	Provision of customer support	Account data	Philippines	SCC
84codes AB (CloudAMQP)	Background processing	Name; e-mail	EU, USA	SCC

Sub-processors for the Influencer Marketing (Klear) platform

Sub-processor	Purpose	Types of Data Stored	Data Location	Transfer mechanism to a non adequate country
Auth0	Login to the platform	E-mail or username used for login	USA	DPF
AWS	File storage and backup services	Influencer Marketing platform data	Ireland
Bugsnag	A platform for error monitoring.	Error log or exception which can include emails of clients.	USA, Canada and the EU	SCC
Dropbox International Unlimited Company	Facilitating e-signatures	Name and email	USA, Australia, EU, Japan, Canada, and United Kingdom	DPF
Fullstory	User engagement and experience.	Product usage, Emails	USA and EU	DPF
Microsoft Azure	AI features on the platform	Account data and any data the user inputs to the AI features	EU, USA	DPF
Microsoft Clarity	User engagement and experience.	Name, email, locatoion and product usage	Microsoft Azure
OpenAI OpCo, LLC	AI features on the platform	Account data and any data the user inputs to the AI features	USA	SCC
The Rocket Science Group LLC d/b/a Mailchimp	Email engagement between clicustomer and influencer.	Email, name, email content log	USA	DPF
Twilio Inc.	Email engagement	Name; email; IP-address	USA	DPF
Pipedrive	Web-based sales CRM & pipeline management software	CRM (Emails, Notes, Meta data)	UK
Zapier	Automations between tools.	Any data included in the Zapier integration enabled by the customer.	USA	DPF

Sub-processors for the Consumer Insights (Radarly) platform

Sub-processor	Purpose	Types of Data Stored	Data Location	Transfer mechanism to a non adequate country
Alibaba Cloud	Cloud storage	Radarly platform only to the extent that China is included in the Agreement	China
AWS	Cloud storage	Consumer Insights (Radarly) platform	Ireland and Japan
Microsoft Azure	AI features on the platform	Account data and any data the user inputs to the AI features	EU, USA	DPF
OpenAI OpCo, LLC	AI features on the platform	Account data and any data the user inputs to the AI features	USA	SCC
OVH	Cloud storage	Consumer Insights (Radarly) platform	France and Canada
Pendo	User session analytics		EU, USA	DPF
Zendesk	Support requests	Personal data included in support requests	USA	DPF
HubSpot	CRM and Marketing database (invoicing via Netsuite)	First name, last name, email address, phone number	USA	DPF
Typeform	Support requests	Personal data included in support requests	EU, USA	SCC
Worketics IT Solutions	Provision of customer support	Account data	Philippines	SCC

Sub-processors for the Content Curation (Scoop.it) platform

Sub-processor	Purpose	Types of Data Stored	Data Location	Transfer mechanism to a non adequate country
AWS	Cloud storage	Content Curation (Scoop.it) platform	France
Mediactive	Data center	Content Curation (Scoop.it) platform	France
Scaleway	Cloud Storage	Scoop.it platform	France
Zapier	Automations between tools.	Any data included in the Zapier integration enabled by the customer.	USA	DPF

Sub-processors for the Sales Intelligence (Owler) platform

Sub-processor	Purpose	Types of Data Stored	Data Location	Transfer mechanism to a non adequate country
Bugsnag	Website error monitoring and reporting	Front-end error reporting	USA	SCC
HappyFox	Product Help Desk chat and issue ticketing	Owler client's first name, last name, email address, phone number, email & Ticket content	EU and USA
MongoDB Atlas	Database storage and management	Owler customer email, name, employer, role, hashed password.	USA	DPF
Salesforce	CRM	Owler client's first name, last name, email address, email content, phone number	Germany, United Kingdom, France, USA and Japan
Pendo	Website usage metrics, reporting, onboarding and usage guidance	Owler client's first name, last name, email address	USA	DPF
SendGrid (Twilio)	Email delivery management and reporting	Owler client's first name, last name, email address	USA	DPF
Stripe	Payments processing and reporting	Owler client's first name, last name, email address, credit card information	Global	SCC, DPF
Amplitude	Website usage metrics & reporting	Owler client's first name, last name, email address	USA	DPF
Tray.aiio	Integrations builder	Owler client's first name, last name, email address	USA	SCC

Sub-processors for the manual reporting and newsletter curation under Delivery Services

Sub-processor	Purpose	Types of Data Stored	Data Location	Transfer mechanism to a non adequate country
A.G. Consulting Limited	Creating manual reports and curating newsletters	Account data	New Zealand	SCC
Commetric Ltd	Creating manual reports and curating newsletters	Account data	United Kingdom, EU
Fineyear Human Resources Service Ltd	Creating manual reports	Account Data of non-EEA customers	China
Cognitive Intelligence Corp.	Creating manual reports and curating newsletters	Account Data of non-EEA customers	Phillippines
Mpower	Creating manual reports and curating newsletters for mainland China customers	Account data of non-EEA customers	China
Media Connect	Creating manual reports and curating newsletters	Account Data	Australia	SCC
Media Intelligence Brand Distillery	Creating manual reports and curating newsletters	Account data	EU
Mercatus Ltd.	Creating manual reports and curating newsletters	Account Data	Bulgaria
Multyware Associates	Creating manual reports and data cleaning	Account Data	India	SCC
Novemilla	Creating manual reports and curating newsletters	Account Data	Phillippines	SCC
Ninestars Bulgaria EOOD	Creating manual reports and curating newsletters	Account data	EU
Rythmos DB Inc.	Creating manual reports and curating newsletters	Account data	Philippines	SCC
Tagfact Services Pvt Ltd	Creating manual reports and curating newsletters	Account data	India	SCC
Tsengararu	Creating manual reports	Account Data of non-EEA customers	Japan
Zealep Business Solutions	Creating manual reports and curating newsletters	Account Data of non-EEA customers	Phillippines

Sign up for notifications of changes to our

privacy policy and sub-processor list.