Sub-processors for Meltwater Services

Privacy Policy - DPA - Subprocessors

Business Systems Providers

Sub-processor|Purpose|Types of Data Stored|Data Location

Google LLC|G-Suite|Email content|EU, USA

Microsoft Corp|Office365|Email content|EU

Atlassian|Internal ticketing system|Data required to solve the reported issue such as name of the user or contact person|Ireland and Germany

Intercom R&D Unlimited Company|User engagement and outreach|Name; email address|USA

Oracle America Inc.|Netsuite- Billing software|Name; email address|USA

Thinkific Labs Inc.|Training and accreditation platform|Name; email address, IP-address|Canada, USA

EdInvent Inc. (Accredible)|Training and accreditation platform|Name; email address, IP-address|UK and USA

Data Storage Providers

Sub-processor|Purpose|Types of Data Stored|Data Location

Amazon Web Services, Inc., Amazon Web Services EMEA SARL|Cloud storage|Media Intelligence platform|Ireland and Germany

Amazon Web Services|File storage and backup services|Influencer Marketing platform|Ireland

Amazon Web Services|Cloud storage|Consumer Insights platform|Ireland and Japan

Amazon Web Services|Cloud storage|Content Curation platform|France

Basefarm AS|Data center|Media Intelligence platform|Norway

OVH|Cloud storage|Consumer Insights platform|France and Canada

Alibaba Cloud|Cloud storage|Consumer Insights platform only to the extent that China is included in the Agreement|Shanghai, China

Mediactive|Data center|Content Curation platform|France

MongoDB Atlas|Database storageand management|Sales Intelligence platform user data; email address, name, employer, role, hashed password.|USA

Sub-processors for the Media Intelligence (Meltwater) platform

Sub-processor|Purpose|Types of Data Stored|Data Location

Satismeter s.r.o|Customer surveys|Name; email address|EU

Launchboard Software Inc.|Customer surveys|Name; email address|EU

Auth0, Inc.|Login authentication for passwordless login|Email address or username used for login|USA

84codes AB (CloudAMQP)|Background processing|Name; email address|EU, USA

MongoDB Inc.|User Engagement|Email address|Ireland

Heap, Inc.|User Engagement|Name; email address|USA

Segment i.o, Inc.|User Engagement|Name; email address|USA

RFPIO|User Engagement|Name; email address|EU, USA

Twilio Inc.|Email engagement|Name; email address; IP-address|USA

Sub-processors for the Influencer Marketing platform

Sub-processor|Purpose|Types of Data Stored|Data Location

Pipedrive|Web-based sales CRM & pipeline management software|CRM (Emails, Notes, Meta data)|UK

Fullstory|User engagement and experience.|Product usage, Email address|USA and EU

Bugsnag|A platform for error monitoring.|Error log or exception which can include emails|USA, Canada and the EU

Auth0|Login to the platform|Email address or username used for login|USA

Zapier|Automations between tools.|Any data included in the Zapier integration enabled by the customer.|USA

Sub-processors for the Consumer Insights platform

Sub-processor|Purpose|Types of Data Stored|Data Location

Pendo|User session analytics|Email address and usage details|EU

Zendesk|Support requests|Personal data included in support requests|USA

HubSpot|CRM and Marketing database (invoicing via Netsuite)|First name, last name, email address, phone number|USA

Typeform|Support requests|Personal data included in support requests|USA

Sub-processors for the Content Curation platform

Sub-processor|Purpose|Types of Data Stored|Data Location

HubSpot|CRM and Marketing database (invoicing via Netsuite)|First name, last name, email address, phone number |USA

Fullstory|User engagement and experience.|Email address and product usage|USA

Sub-processors for the Sales Intelligence platform

Sub-processor|Purpose|Types of Data Stored|Data Location

Bugsnag|Website error monitoring and reporting|Front-end error reporting|USA

Cloudfare|Website security, performance and reporting|Logs of access (url and query parameters only) and email address|EEA and USA

HappyFox|Product Help Desk chat and issue ticketing|First name, last name, email address, phone number, email and ticket content|EU and USA

Salesforce|CRM|First name, last name, email address, email content, phone number|Germany, United Kingdom, France, USA and Japan

Pendo|Website usage metrics, reporting, onboarding and usage guidance|First name, last name, email address|USA

SendGrid (Twilio)|Email delivery management and reporting|First name, last name, email address|USA

Stripe|Payments processing and reporting|First name, last name, email address, credit card information|Global

Amplitude|Website usage metrics & reporting|First name, last name, email address|USA

Tray.io|Integrations builder|First name, last name, email address|USA

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