Sub-processors for Meltwater Services
Privacy Policy - DPA - Subprocessors
Business Systems Providers
Sub-processor|Purpose|Types of Data Stored|Data Location
Atlassian|Internal ticketing system|Data required to solve the reported issue such as name of the user or contact person|Ireland and Germany
EdInvent Inc. (Accredible)|Training and accreditation platform|Name; e-mail address, IP-address|UK and USA (SCC)
Google LLC|G-Suite|E-mail content|EU, USA (SCC)
Intercom R&D Unlimited Company|User engagement and outreach|Name; e-mail|USA (SCC)
Microsoft Corp|Office365|E-mail content|EU
Oracle America Inc.|Netsuite- Billing software|Name; e-mail address|USA (BCR)
Satismeter s.r.o|Customer surveys|Name; e-mail|EU
Thinkific Labs Inc.|Training and accreditation platform|Name; e-mail address, IP-address|Canada, USA (SCC)
Data Storage Providers
Sub-processor|Purpose|Types of Data Stored|Data Location
Amazon Web Services, Inc., Amazon Web Services EMEA SARL|Cloud storage|Media Intelligence platform|Ireland and Germany
AWS|File storage and backup services|Social Influencers platform data|Ireland
AWS|Cloud storage|Radarly platform|Ireland and Japan
AWS|Cloud storage|Scoop.it platform|France
Basefarm AS|Data center|Meltwater Intelligence platform |Norway
OVH|Cloud storage|Radarly platform|France and Canada
Alibaba Cloud|Cloud storage|Radarly platform only to the extent that China is included in the Agreement|Shanghai, China
Mediactive|Data center|Scoop.it platform|France
MongoDB Atlas|Database storage and management|Owler customer email, name, employer, role, hashed password.|USA
Sub-processors for the Media Intelligence (Meltwater) platform
Sub-processor|Purpose|Types of Data Stored|Data Location
Auth0, Inc.|Login authentication for passwordless login|E-mail or username used for login|USA (SCC)
Heap, Inc.|User Engagement|Name; e-mail|USA (SCC)
Launchboard Software Inc.|Customer surveys|Name; e-mail|EU
Microsoft Azure|AI writing assistant in Engage and Media Relations|Data included in writing assistant|EU, USA (SCC)
MongoDB Inc.|User Engagement|E-mail|Ireland
OpenAI OpCo, LLC|AI writing assistant in Engage and Media Relations|Data included in writing assistant|USA (SCC)
RFPIO|User Engagement|Name; e-mail|EU, USA (SCC)
Segment i.o, Inc.|User Engagement|Name; e-mail|USA (SCC)
Twilio Inc.|Email engagement|Name; email; IP-address|USA (SCC)
84codes AB (CloudAMQP)|Background processing|Name; e-mail|EU, USA (SCC)
Sub-processors for the Influencer Marketing platform
Sub-processor|Purpose|Types of Data Stored|Data Location
Auth0|Login to the platform|E-mail or username used for login|USA (SCC)
Bugsnag|A platform for error monitoring.|Error log or exception which can include emails of clients.|USA, Canada and the EU
Fullstory|User engagement and experience.|Product usage, Emails|USA and EU
The Rocket Science Group LLC d/b/a Mailchimp|Email engagement between clicustomer and influencer.|Email, name, email content log|US
Pipedrive|Web-based sales CRM & pipeline management software|CRM (Emails, Notes, Meta data)|UK
Zapier|Automations between tools.|Any data included in the Zapier integration enabled by the customer.|USA
Sub-processors for the Consumer Insights platform
Sub-processor|Purpose|Types of Data Stored|Data Location
Pendo|User session analytics||EU
Zendesk|Support requests|Personal data included in support requests|USA
HubSpot|CRM and Marketing database (invoicing via Netsuite)|First name, last name, email address, phone number|USA
Typeform|Support requests|Personal data included in support requests|USA
Sub-processors for the Content Curation platform
Sub-processor|Purpose|Types of Data Stored|Data Location
HubSpot|CRM and Marketing database (invoicing via Netsuite)|First name, last name, email address, phone number |USA
Fullstory|User engagement and experience.|Scoop.it platform Product usage, Emails|USA
Sub-processors for the Sales Intelligence platform
Sub-processor|Purpose|Types of Data Stored|Data Location
Bugsnag|Website error monitoring and reporting|Front-end error reporting |USA
Cloudfare|Website security, performance and reporting|Logs of access (url and query parameters only). Can include email addresses.|EEA and USA
HappyFox|Product Help Desk chat and issue ticketing|Owler client's first name, last name, email address, phone number, email & Ticket content|EU and USA
Salesforce|CRM|Owler client's first name, last name, email address, email content, phone number|Germany, United Kingdom, France, USA and Japan
Pendo|Website usage metrics, reporting, onboarding and usage guidance|Owler client's first name, last name, email address|USA
SendGrid (Twilio)|Email delivery management and reporting|Owler client's first name, last name, email address|USA
Stripe|Payments processing and reporting|Owler client's first name, last name, email address, credit card information|Global
Amplitude|Website usage metrics & reporting|Owler client's first name, last name, email address|USA
Tray.io|Integrations builder|Owler client's first name, last name, email address|USA
Sub-processors for the manual reporting and newsletter curation under Delivery Services
Sub-processor|Purpose|Types of Data Stored|Data Location
A.G. Consulting Limited|Creating manual reports and curating newsletters|Account data|New Zealand
Commetric Ltd|Creating manual reports and curating newsletters|Account data|United Kingdom
Mpower|Creating manual reports and curating newsletters for mainland China customers|Account data|China
Ninestars Bulgaria EOOD|Creating manual reports and curating newsletters|Account data|EU
Rythmos DB Inc.|Creating manual reports and curating newsletters|Account data|Philippines
Tagfact Services Pvt Ltd|Creating manual reports and curating newsletters|Account data|India