Sub-processors for Meltwater Services
Privacy Policy - DPA - Subprocessors
Business Systems Providers
Sub-processor|Purpose|Types of Data Stored|Data Location
Google LLC|G-Suite|Email content|EU, USA
Microsoft Corp|Office365|Email content|EU
Atlassian|Internal ticketing system|Data required to solve the reported issue such as name of the user or contact person|Ireland and Germany
Intercom R&D Unlimited Company|User engagement and outreach|Name; email address|USA
Oracle America Inc.|Netsuite- Billing software|Name; email address|USA
Thinkific Labs Inc.|Training and accreditation platform|Name; email address, IP-address|Canada, USA
EdInvent Inc. (Accredible)|Training and accreditation platform|Name; email address, IP-address|UK and USA
Data Storage Providers
Sub-processor|Purpose|Types of Data Stored|Data Location
Amazon Web Services, Inc., Amazon Web Services EMEA SARL|Cloud storage|Media Intelligence platform|Ireland and Germany
Amazon Web Services|File storage and backup services|Influencer Marketing platform|Ireland
Amazon Web Services|Cloud storage|Consumer Insights platform|Ireland and Japan
Amazon Web Services|Cloud storage|Content Curation platform|France
Basefarm AS|Data center|Media Intelligence platform|Norway
OVH|Cloud storage|Consumer Insights platform|France and Canada
Alibaba Cloud|Cloud storage|Consumer Insights platform only to the extent that China is included in the Agreement|Shanghai, China
Mediactive|Data center|Content Curation platform|France
MongoDB Atlas|Database storageand management|Sales Intelligence platform user data; email address, name, employer, role, hashed password.|USA
Sub-processors for the Media Intelligence (Meltwater) platform
Sub-processor|Purpose|Types of Data Stored|Data Location
Satismeter s.r.o|Customer surveys|Name; email address|EU
Launchboard Software Inc.|Customer surveys|Name; email address|EU
Auth0, Inc.|Login authentication for passwordless login|Email address or username used for login|USA
84codes AB (CloudAMQP)|Background processing|Name; email address|EU, USA
MongoDB Inc.|User Engagement|Email address|Ireland
Heap, Inc.|User Engagement|Name; email address|USA
Segment i.o, Inc.|User Engagement|Name; email address|USA
RFPIO|User Engagement|Name; email address|EU, USA
Twilio Inc.|Email engagement|Name; email address; IP-address|USA
Sub-processors for the Influencer Marketing platform
Sub-processor|Purpose|Types of Data Stored|Data Location
Pipedrive|Web-based sales CRM & pipeline management software|CRM (Emails, Notes, Meta data)|UK
Fullstory|User engagement and experience.|Product usage, Email address|USA and EU
Bugsnag|A platform for error monitoring.|Error log or exception which can include emails|USA, Canada and the EU
Auth0|Login to the platform|Email address or username used for login|USA
Zapier|Automations between tools.|Any data included in the Zapier integration enabled by the customer.|USA
Sub-processors for the Consumer Insights platform
Sub-processor|Purpose|Types of Data Stored|Data Location
Pendo|User session analytics|Email address and usage details|EU
Zendesk|Support requests|Personal data included in support requests|USA
HubSpot|CRM and Marketing database (invoicing via Netsuite)|First name, last name, email address, phone number|USA
Typeform|Support requests|Personal data included in support requests|USA
Sub-processors for the Content Curation platform
Sub-processor|Purpose|Types of Data Stored|Data Location
HubSpot|CRM and Marketing database (invoicing via Netsuite)|First name, last name, email address, phone number |USA
Fullstory|User engagement and experience.|Email address and product usage|USA
Sub-processors for the Sales Intelligence platform
Sub-processor|Purpose|Types of Data Stored|Data Location
Bugsnag|Website error monitoring and reporting|Front-end error reporting|USA
Cloudfare|Website security, performance and reporting|Logs of access (url and query parameters only) and email address|EEA and USA
HappyFox|Product Help Desk chat and issue ticketing|First name, last name, email address, phone number, email and ticket content|EU and USA
Salesforce|CRM|First name, last name, email address, email content, phone number|Germany, United Kingdom, France, USA and Japan
Pendo|Website usage metrics, reporting, onboarding and usage guidance|First name, last name, email address|USA
SendGrid (Twilio)|Email delivery management and reporting|First name, last name, email address|USA
Stripe|Payments processing and reporting|First name, last name, email address, credit card information|Global
Amplitude|Website usage metrics & reporting|First name, last name, email address|USA
Tray.io|Integrations builder|First name, last name, email address|USA