Pricing

Meltwater uses tailored pricing rather than a one-size-fits-all list. Your quote is customized to your goals, the modules you choose, and the scale of your program. Typical factors include the breadth of sources and regions you want to monitor, volume of data and workflows, number of users, integrations, onboarding and support needs, and contract terms. The best next step is to outline your requirements with our team so we can recommend the right package and provide a custom proposal.

Yes. Meltwater plans are designed to be flexible and fully customizable. Every organization has different goals, audiences, and coverage requirements which is why we tailor each package to fit your needs. You can choose which solutions to include (such as media monitoring, GenAI Lens LLM Tracking, social listening, influencer marketing, and analytics), define your preferred regions and languages, set user access levels, and integrate with the tools you already use. Our team will collaborate with you to build a plan that aligns with your business priorities, ensuring you get the insights and functionality that matter most to you.

Meltwater does not offer a self-serve free trial, but you can request a free, human-guided demo with one of our product experts. During this session, our team will walk you through the platform, show how it can address your organization’s specific goals, and answer any questions about features, integrations, and reporting.

If you prefer to explore on your own first, you can also take a look at our interactive product tours, which give a hands-on preview of Meltwater’s core capabilities: Explore Meltwater Product Tours

Each Meltwater contract is tailored to the client’s specific goals, coverage, and scope — there’s no one-size-fits-all term. However, most partnerships are structured on annual agreements, with a minimum contract length of 12 months. This allows enough time to establish meaningful benchmarks, integrate Meltwater’s insights into your workflows, and measure impact over time.

For organizations with unique requirements, our team can discuss flexible terms or phased approaches to ensure the agreement fits your objectives and growth plans.

Because each Meltwater contract is individually tailored, any changes to your plan (such as adding new modules, expanding coverage, or adjusting usage) are handled on a case-by-case basis.

If your needs evolve, you can discuss upgrades or adjustments directly with your dedicated Customer Success Manager. They’ll help you review your current setup, recommend the best configuration, and guide you through any contract or billing updates to ensure a smooth transition.

For enterprise solutions or more complex setups, such as custom integrations, data imports, or multi-region configurations, there may be a one-time implementation or onboarding charge, which will be clearly outlined in your proposal. Your Meltwater representative will walk you through what to expect based on your specific setup and support requirements.

Meltwater provides 24/7 multi-channel support for all customers, including website and in-product live chat, email, and access to the Help Center, Meltwater Academy, and mCommunity.

Every client is assigned a dedicated Customer Success Manager for ongoing guidance, and enterprise customers can access enhanced support options such as priority SLAs, global phone support, and bespoke service packages.

You can explore Meltwater’s Help Center for product guidance and troubleshooting, visit our Resources hub for webinars, reports, and downloadable guides, and browse Customer Success Stories to see how other organizations use Meltwater to achieve their goals.

Need more help or info? Use the chat icon in the bottom-right corner of our website or contact us directly.