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AI adoption is no longer the challenge—trusted context is. Most organizations have AI tools, but many still rely on disconnected, stale, or unverified data, limiting the quality and trustworthiness of AI-generated outputs. Meltwater MCP brings trusted, real-time intelligence into AI assistants.

Your Best Context is Already in the Room

Today, PR teams aren’t just tracking media coverage and share of voice. They’re also measuring how their brand shows up in AI-generated answers, search summaries, and large language models (LLMs). This new LLM visibility layer is quickly becoming a critical part of PR performance.

15 Must-Have PR KPIs and How to Track Them

See how one platform can power every decision across PR, communications, and marketing.

The Meltwater Blog

Blog Topics: Generative Engine Optimization, Media Intelligence, Media Relations, Social Listening, Consumer Intelligence, Influencer Marketing

Find out how you can leverage Facebook to boost your brand's online presence and gain a competitive edge. Explore the Meltwater category page today!

Facebook Blog | Meltwater

Find out how you can leverage Instagram to boost your brand's visual appeal and gain a competitive edge. Explore our category page today!

Instagram Blog | Meltwater

Find out how you can leverage LinkedIN to grow your professional network and gain a competitive edge. Explore the Meltwater category page today!

LinkedIn Blog | Meltwater

Find out how you can leverage TikTok to elevate your brand with creative content and gain a competitive edge. Explore the Meltwater category page today!

TikTok Blog | Meltwater

Find out how you can leverage X / Twitter to engage your audience effectively and gain a competitive edge. Explore the Meltwater category page today!

X / Twitter Blog | Meltwater

Find out how you can leverage YouTube to create engaging video content and gain a competitive edge. Explore the Meltwater category page today!

YouTube Blog | Meltwater

Generative Engine Optimization (GEO) is transforming how brands show up in AI-powered search. Explore insights, strategies, and best practices to help your content rank and resonate across conversational engines like ChatGPT, Gemini, and Copilot.

Explore insights and strategies for Generative Engine Optimization (GEO) to help your brand stay visible and discoverable in AI-powered search.

Generative Engine Optimization (GEO) Blog Collection | Meltwater

Every day billions of conversations take place on social media: tweets, posts, comments, blogs, reviews, podcasts, and much more.
Learn how to use social listening to make sense of all of that data.

On our social listening category page, you find all our blogs covering topics around social listening and social media monitoring. Read more.

Social Listening Blogs | Category

Business Reputation Management: What does it take to add reputation management to your marketing strategy? More importantly, how do you keep your reputation sparkly and shiny? Here’s your all-access guide to online reputation management for the long term.

On our reputation management category page, you find all our blogs covering topics around business reputation management. Read more.

Reputation Management Blogs | Category

From your brand's logo to your website, your social media presence to your customer support—these elements combined are what constitutes a brand in the minds of customers. But, there are thousands of other businesses that have a logo, website, social media presence, and website. So, how can you position your business on the market and make it stand out from the competition?
The key to success is branding & brand management!

On our brand management category page, you find all our blogs covering topics around brand management. Build your strategy and reach your goals!

Brand Management Blogs | Category

Competitive intelligence and the act of collecting competitive data can be seen as growth drivers for a company. Our guide will help you understand the concept of competitive intelligence (CI) by answering questions such as: What is the definition of competitive intelligence? How is competitive intelligence useful to organizations? What is the goal of competitive intelligence? And more.

On our competitive intelligence category page, you find all our blogs covering topics around competitive intelligence. Learn how to stay ahead.

Competitive Intelligence Blogs | Category

Let’s dive into the customer journey framework and how to optimize the process by creating a customer journey map and using metrics that matter when analyzing the customer journey.

On our customer journey category page, you find all our blogs covering topics around mapping and understanding the customer journey.

Customer Journey Blogs | Category

What Is Data Analytics?
How can I grow my business? 
How do customers interact with my newly launched product?
How do I increase the productivity of my employees?
How do I know if my marketing efforts are working?
We have just two words for you...Data analytics!

On our data analytics category page, you find all our blogs covering topics around AI and data analytics. Technical and still easy to understand.

AI & Data Analytics Blogs | Category

Public relations and media relations can add impact to any marketing strategy. It’s an opportunity for brands to grow their reach beyond traditional sales messages. PR helps to shape the image you want people to have of your brand.
So, what is PR and how do you use it? This guide shows you everything you need to know to build a strong public relations foundation.

On our public relations (PR) category page, you find all our blogs covering public relations and communications topics. Step up your PR game.

Public Relations (PR) Blogs | Category

We all know exactly what the roles of sales or accounting are in a company, right? We might even have a slight idea of what the IT guys are doing.
But there is another business discipline, that plays a crucial role in organizations, even more so during the pandemic – internal communications!
But what exactly do we mean by that, what purpose does it serve and what steps can you take to ensure you and your employees will communicate effectively?

On our internal communications category page, you find all our blogs about internal comms topics. Learn about the intranet, internal newsletters, and more.

Internal Communications Blogs | Category

As the internet has taken root in more areas of our lives — everything from entertainment to shopping to paying bills and more — traditional marketing is becoming less impactful. As any marketer knows, you need to focus on where your audience is if you want to reach them. Since the average person spends about seven hours a day online, it’s no surprise that content has maintained its hold on marketers.
Here's a closer look at what content marketing is and why it matters more than ever in our digital-first economy.

On our content marketing category page, you find blogs about content marketing topics. Learn about strategies, KPIs, tips, and more. Make your content king!

Content Marketing Blogs | Category

The rise of the influencer marketing space – today a $10 billion industry, growing 50% per year – is one of the clearest examples of how social media is transforming traditional marketing. These days having a business website, presence on social, PR coverage, and your own content isn’t enough to compete.
We'll dive into the intricacies of influencer marketing to help ensure that you're equipped with the insights needed to be successful in this space.

On our influencer marketing category page, you find blogs about influencer marketing topics. Build your strategy, find influencers, and measure results.

Influencer Marketing Blogs | Category

Have you just launched a new product or service that you want to get the word out about? Maybe you want to share with consumers why it is awesome and how it is so much better than the one your competitors offer.
Well, then, there is one thing you can't do without...Marketing!

On our marketing category page, you find blogs about marketing topics. Learn about all the different angles and types of marketing and improve your results.

Marketing Blogs | Category

In this guide, we want to give you a peek into the definition of social media management, the daily schedule of a social media manager, social media platforms to promote your business, and the do’s & don’ts of social media management.
Are you ready to begin the journey of becoming a social media superstar?

On our social media management category page, you find blogs about social media management topics. Build and manage your online community.

Social Media Management Blogs | Category

Building a following and using social media platforms to reach a wider audience requires a well-planned social media marketing strategy. In this guide, we’ll be looking at why social media marketing is so essential and how you can make it work for your business.

On our social media marketing category page, you find blogs about social media marketing topics. Learn how to get the highest paid social ROI!

Social Media Marketing Blogs | Category

In the fast-evolving realm of digital marketing and public relations, utilizing the right tools is crucial for success. Our interdisciplinary category showcases all the pertinent tools for digital marketing & PR. These tools help in enhancing your online presence and effectively reaching target groups, whether through reputation management, influencer marketing, or social media management.

On our digital marketing and PR tools category page, you find all our blogs covering topics around mapping and understanding the customer journey.

Digital Marketing & PR Tools Blogs | Category

Instagram continues to be a powerhouse in the social media scene, especially when it comes to influencer marketing. This isn’t news for brands that have been using Instagram for years. But with so many other platforms on the scene, it’s always a good idea to re-evaluate where you’re putting your time and budget.

Despite the growing popularity of TikTok, Instagram continues to hold its own, adding new features and functions so you can keep engaging your audiences in new and exciting ways.

In another blog, we have basic social media statistics covered already — let’s look at the top Instagram statistics and fun facts for 2026 so you can start planning your Instagram marketing strategy! 

Instagram boasts global popularity, so it’s no surprise the platform continues to enthrall marketers and users alike. Let’s start with some top level Instagram statistics you’ll want to know:

Instagram has 3 billion monthly active users (MAU). (Global Digital Report)

Instagram has been downloaded 3.8 billion times. (Neal Schaffer)

Users share more than 95 million photos and videos on Instagram each day. (Neal Schaffer)

Instagram is the 2nd favorite platform for 16.4% of active social media users, behind Whatsapp. (Global Digital Report)

Instagram is the 3rd most popular app by active users overall. (Global Digital Report)

50% of Instagram users engage with brands on a regular basis. (SproutSocial)

Instagram has enjoyed steady growth since it emerged in 2010. With more than three billion users and more than 3.8 billion total downloads, it continues to be a useful and powerful channel for influencers and brands.

Here’s a peek at some key Instagram growth statistics:

Instagram advertising reach increased by 13.1% between 2024 and 2025 (Global Digital Report)

Influencer marketing can be partly to thank for Instagram’s continued growth with over half of marketers still preferring Instagram to TikTok for their influencer programs. (Hootsuite)

Instagram has an estimated advertising reach of 1.91 billion — up 1.7% between July 2025 and October 2025. (Global Digital Report)

Instagram once represented a stomping ground for Millennials, most of us sharing way too many overly filtered photos. 🫣

For better or worse, those simple days are long gone. The platform now caters to a variety of different age groups, companies, and content creators around the world.

These Instagram user statistics underscore just how diverse the platform's users have become:

Users in the 16-34 age group make up Instagram’s core user base, led narrowly by women. (Global Digital Report)

Women between the ages of 16-24 are the most active users (69.4%) who say they log-on to Instagram at least once a day (Global Digital Report)

Southern Asia has the highest advertising reach for Instagram at 27.3%, followed by South America at 13.1% (Global Digital Report)

Users in Turkey have the highest ad read potential. (Global Digital Report)

Teens say that Instagram is their fourth most preferred social network, behind YouTube, TikTok and Snapchat. (Pew Research Center) 

There are over 200 million Instagram business profiles worldwide. (Omnicore Agency)

Here are some Instagram usage statistics to give more context to its popularity:

About 28% of Instagram total users log on multiple times a day (SocialPilot)

21% of users log in on a weekly basis. (SocialPilot)

On average Instagram users worldwide spends about 1 hour and 13 minutes a day on the platform. (Global Digital Report)

Carousel posts have the highest average engagement (for businesses) at 3.55% engagements vs post reach (Global Digital Report)

Trying to leverage Instagram for your business? These resources will help you: Ultimate Guide to Social Media Video Sizes in 2024, 5 Quick Tips for Social Video Content, The Complete Guide to Instagram Stories, What is Instagram Reels? The Complete Guide

To succeed on Instagram, you need followers to view, share, and engage with your content.

These Instagram follower stats show just how important it is to build a good following:

Instagram accounts that post at least 3 times per week have the best engagement. (Shopify)

The average engagement rate on photos posted by business accounts is 3% (engagements vs followers). (Global Digital Report)

Business accounts with fewer than 10,000 followers have an average engagement rate of .65%. (Global Digital Report)

44% of social users wish brands would use Instagram more frequently (Sprout Social)

Accounts in the education sector have the highest engagement rate compared to other industries (SocialPilot)

The most followed account on Instagram is @Instagram which has over than 694.4 million followers. The second most followed account is Cristiano Ronaldo with 663.6 million followers. (Global Digital Report)

Tip: Learn about the best times to post on social media and read our guides about how to get more Instagram followers and how to post on Instagram.

The second most followed brand account (besides Instagram) is Nike with 299.5 million followers. (Global Digital Report)

62.8% of Instagram users say they actively follow at least one brand on Instagram. (SocialPilot)

Instagram Live allows users to livestream for their audience. Users can access Instagram Live next to Stories in the app, just above their regular feed.

How popular is this feature? These Instagram Live statistics reveal more.

More than 100 million social media users tune into Instagram live videos each day. (Headphones Addict)

The most popular Instagram livestream, with over 3 million views is from Turkish creator Acun Ilicali (Headphones Addict)

80% of Instagram users would rather watch a Live video than read a blog post. (EarthWeb)

26% of Gen Z and millennial users watch Instagram Live. (EarthWeb)

During the pandemic there was a 70% increase in Instagram Live usage. (EarthWeb)

Instagram Reels are short-form videos that brands can use to create ads, take part in trends, and relay information in a bite-size format. You can add text, effects, and music to the videos to draw in more viewers and increase your brand’s presence. 

Here’s a closer look at Instagram Reels stats:

200 billion Reels are played each day across Facebook and Instagram (SocialInsider)

Accounts with over 50K followers post one Reel roughly every two days on average (Teleprompter)

Nearly half (45%) of total Instagram engagement is on Reels content (Teleprompter)

Business accounts see a .45% engagement rate on Reels (Global Digital Report)

The best time to post Reels for maximum engagement is Saturdays, between 10 PM – 7 AM (Teleprompter)

Only Reels that are less than 3 minutes long will be recommended to non-followers (Hootsuite)

In December 2024, Instagram added a "Trial Reel" feature to help creators optimize performance (Instagram)

Tip: Read our full guide about what Instagram Reels is all about and learn how to schedule Instagram Reels.

Instagram Stories allow marketers to connect with followers beyond the feed. These Instagram Stories stats underscore just how essential this feature has become:

The average reach of Instagram Stories is .91 users (SocialPilot)

71.9% of brand content appears on Stories (Hootsuite) 

Brands publish an average of 10 Instagram Stories per month. (StartupBonsai)

The more Story frames, the lower the retention rate. (Rival IQ)

Posting between 1-7 Stories per day is recommended by Instagram for maintaining a good completion rate and presence on Instagram. (Buffer)

Of the influencers using Instagram, 55.4% use Stories for sponsored posts (EarthWeb)

The top 25% of brands see an average tap-back rate of about 6.5%. (Rival IQ)

Tip: Read our complete guide to Instagram Stories.

Instagram is a very popular platform for influencer marketing and continues to help brands broaden their reach.

These Instagram influencer statistics show why you should consider working with Instagram influencers:

72% of marketers are using Instagram for influencer marketing. (Neal Schaffer)

Research shows that marketers spend a collective $8 billion a year on Instagram influencers alone. (Neal Schaffer)

Well over half of influencers (78%) prefer to use Instagram for their branded partnerships. (Neal Schaffer)

It is estimated that 37% of Instagram users interact with influencers. (Neal Schaffer)

There are more than half a million active Influencers on Instagram. (EarthWeb)

Micro influencers are currently seeing a -3% drop in engagement (Social Pilot)

Instagram continues to be a key platform for brand discovery, product research, and ad revenue growth, with diverse ad formats and notable conversion potential. See key Instagram stats for 2026 to help form your strategy.

65 Instagram Statistics for 2026

The things your customers are saying about your brand mean something. And sentiment analysis tools can translate for you. These tools work to understand the context of feedback, comments, and messages so you can know how your audience really feels.

In 2026, brands are navigating an ever-expanding digital footprint from podcasts to TikTok and live streams, and require sentiment-analysis tools that keep pace with this evolution.

Tracking customer sentiment is easier with social listening technology. Let’s explore 20 of the top brand sentiment analysis tools and how they help you monitor and understand the sentiments around your brand.

How to Choose the Right Sentiment Analysis Tool

FAQ about Sentiment Analysis and Brand Monitoring

Why You Should Embrace Sentiment Analysis

Sentiment analysis allows brands to surface the true meaning behind of what people are saying about your brand, products, or services. It uses artificial intelligence (AI) to learn the context behind content.

When people post comments on social media or provide feedback in a survey, they’re doing so because they feel some type of way. There is emotion embedded into their commentary, and sentiment analysis software uncovers what this emotion is and what's driving it. 

A sentiment analysis tool via reviews feedback at scale and classifies it as positive, negative, or neutral. It’s common for brands to have a mix of all three types of feedback, but you can get an idea of the broader sentiment and know how you're meeting your customers’ expectations.

TIP: Sentiment analysis is just one of the many benefits of using a social listening solution. Check out our Definitive Guide to Social Listening to learn more!

In today's social media landscape, there's no more room for manually reviewing every comment, survey, online review, or social media post about your company. Here are 20 of the best sentiment analysis tools that can analyze sentiment accurately and at scale.

<table class="table-primary alternate-color">
      <caption>Top sentiment analysis tools with key strengths, recent updates (2024–25), and sources</caption>
      <thead>
        <tr>
          <th scope="col">Tool</th>
          <th scope="col">Best For / Coverage</th>
          <th scope="col">Key Strength</th>
          <th scope="col">Recent Update or Capability (2024–25)</th>
          <th scope="col">Sources</th>
        </tr>
      </thead>
      <tbody>
        
        <tr>
          <th scope="row"><a href="https://www.meltwater.com/en" target="_blank" rel="noopener">Meltwater</a></th>
          <td>Social, news, podcasts, video</td>
          <td>Unified brand monitoring + real-time sentiment</td>
          <td>AI teammate “Mira”; channel expansion incl. TikTok comments; GenAI Lens offering LLM visibility (2025)</td>
          <td>
            <a href="https://www.meltwater.com/en/product-updates-mid-year-2025" target="_blank" rel="noopener">Mid-Year 2025</a>,
            <a href="https://help.meltwater.com/en/articles/10374427-meltwater-release-notes-2025" target="_blank" rel="noopener">Release notes 2025</a>
          </td>
        </tr>
        
        <tr>
          <th scope="row"><a href="https://www.brandwatch.com/" target="_blank" rel="noopener">Brandwatch</a></th>
          <td>Social + web</td>
          <td>Deep social listening, emotion/sarcasm detection</td>
          <td>Sentiment & Emotion improvements; AI “Outliers” detector (late 2024)</td>
          <td>
            <a href="https://social-media-management-help.brandwatch.com/hc/en-us/articles/21867506344221-Product-Updates-September-2024" target="_blank" rel="noopener">Product updates</a>,
            <a href="https://social-media-management-help.brandwatch.com/hc/en-us/articles/4555786479901-Sentiment-and-Emotion-Analysis" target="_blank" rel="noopener">Sentiment & Emotion</a>
          </td>
        </tr>
        
        <tr>
          <th scope="row"><a href="https://www.sprinklr.com/" target="_blank" rel="noopener">Sprinklr</a></th>
          <td>Enterprise VoC: social + CRM + surveys</td>
          <td>Unified VoC analytics at scale</td>
          <td>Leader in Gartner® 2025 MQ; continuously updated AI sentiment models</td>
          <td>
            <a href="https://www.sprinklr.com/gartner-voc-2025/" target="_blank" rel="noopener">Gartner VoC 2025</a>,
            <a href="https://www.sprinklr.com/help/articles/ai-enrichments/detect-the-sentiment-present-in-customer-messages-accurately/645b5278e66f2e36b45187ac" target="_blank" rel="noopener">Help: Sentiment</a>
          </td>
        </tr>
        
        <tr>
          <th scope="row"><a href="https://www.hootsuite.com/platform/listening" target="_blank" rel="noopener">Hootsuite Insights</a></th>
          <td>150M sites + 30+ social channels</td>
          <td>Listening + publishing in one</td>
          <td>Sentiment analysis across many networks; powered by Talkwalker (2024)</td>
          <td>
            <a href="https://www.hootsuite.com/platform/listening" target="_blank" rel="noopener">Platform page</a>,
            <a href="https://help.hootsuite.com/hc/en-us/articles/29955694321051-About-sentiment-analysis" target="_blank" rel="noopener">Help: Sentiment (2024)</a>
          </td>
        </tr>
        
        <tr>
          <th scope="row"><a href="https://www.talkwalker.com/" target="_blank" rel="noopener">Talkwalker</a></th>
          <td>Social, reviews, surveys, news</td>
          <td>Real-time alerts, visual listening</td>
          <td>Multilingual sentiment & automatic language detection; real-time insights (2025)</td>
          <td>
            <a href="https://www.talkwalker.com/sentiment-analysis" target="_blank" rel="noopener">Sentiment page</a>
          </td>
        </tr>
        
        <tr>
          <th scope="row"><a href="https://www.lexalytics.com/" target="_blank" rel="noopener">Lexalytics (InMoment)</a></th>
          <td>Text-heavy feedback, on-prem/API</td>
          <td>Highly tunable NLP (Salience)</td>
          <td>Ongoing Salience engine enhancements to sentiment, themes & config</td>
          <td>
            <a href="https://www.lexalytics.com/salience/" target="_blank" rel="noopener">Salience</a>,
            <a href="https://www.lexalytics.com/technology/sentiment-analysis/" target="_blank" rel="noopener">Tech: Sentiment</a>
          </td>
        </tr>
        
        <tr>
          <th scope="row"><a href="https://www.medallia.com/platform/text-analytics/" target="_blank" rel="noopener">Medallia</a></th>
          <td>Survey + omnichannel text</td>
          <td>Enterprise text analytics in CX</td>
          <td>“7 AI-powered capabilities” & 100+ features released in past year (2025)</td>
          <td>
            <a href="https://www.medallia.com/platform/text-analytics/" target="_blank" rel="noopener">Text Analytics</a>,
            <a href="https://www.medallia.com/press-release/medallia-unveils-vision-for-future-of-customer-experience-and-7-ai-powered-capabilities/" target="_blank" rel="noopener">Press (2025)</a>
          </td>
        </tr>
        
        <tr>
          <th scope="row"><a href="https://buffer.com/engage" target="_blank" rel="noopener">Buffer</a></th>
          <td>SMB social engagement</td>
          <td>Engage inbox with sentiment labels</td>
          <td>Filter/respond by sentiment for FB/IG comments (2025)</td>
          <td>
            <a href="https://support.buffer.com/article/601-getting-started-with-buffers-engagement-features" target="_blank" rel="noopener">Engage features</a>,
            <a href="https://support.buffer.com/article/593-understanding-labels-and-sentiments-when-engaging-with-facebook-and-instagram-comments" target="_blank" rel="noopener">Labels & Sentiments (2025)</a>
          </td>
        </tr>
        
        <tr>
          <th scope="row"><a href="https://www.quid.com/" target="_blank" rel="noopener">Quid (formerly NetBase Quid)</a></th>
          <td>Consumer & market intelligence</td>
          <td>Granular sentiment across channels</td>
          <td>Real-time customer intelligence; comprehensive sentiment analysis</td>
          <td>
            <a href="https://www.quid.com/solutions/customer-experience" target="_blank" rel="noopener">Customer Experience</a>,
            <a href="https://www.quid.com/solutions/consumer-insights-and-research" target="_blank" rel="noopener">Consumer Insights</a>
          </td>
        </tr>
        
        <tr>
          <th scope="row"><a href="https://developer.salesforce.com/docs/analytics/einstein-vision-language/guide/einstein-language.html" target="_blank" rel="noopener">Salesforce Einstein</a></th>
          <td>Developers / CRM workflows</td>
          <td>Sentiment API for CRM data</td>
          <td>Classifies text (positive/neutral/negative) for emails, chat, social</td>
          <td>
            <a href="https://developer.salesforce.com/docs/analytics/einstein-vision-language/guide/einstein-language.html" target="_blank" rel="noopener">Einstein Language docs</a>
          </td>
        </tr>
        
        <tr>
          <th scope="row"><a href="https://cloud.google.com/natural-language" target="_blank" rel="noopener">Google Cloud Natural Language API</a></th>
          <td>Developers / custom apps</td>
          <td>Pre-trained sentiment & entity sentiment</td>
          <td>Docs updated 2025; entity sentiment & tutorials</td>
          <td>
            <a href="https://cloud.google.com/natural-language/docs/analyzing-sentiment" target="_blank" rel="noopener">Analyzing Sentiment</a>,
            <a href="https://cloud.google.com/natural-language/docs/analyzing-entity-sentiment" target="_blank" rel="noopener">Entity Sentiment</a>
          </td>
        </tr>
        
        <tr>
          <th scope="row"><a href="https://www.cision.com/" target="_blank" rel="noopener">Cision Communication Cloud</a></th>
          <td>PR/media + social</td>
          <td>Multi-channel sentiment with manual override</td>
          <td>5-point automated sentiment incl. “Trending ±” scales (CisionOne)</td>
          <td>
            <a href="https://www.cision.com/lp/cision-overview-faqs/" target="_blank" rel="noopener">CisionOne FAQs</a>,
            <a href="https://www.cision.com/resources/articles/what-is-sentiment-analysis/" target="_blank" rel="noopener">Article: Sentiment</a>
          </td>
        </tr>
        
        <tr>
          <th scope="row"><a href="https://docs.aws.amazon.com/comprehend/latest/dg/how-sentiment.html" target="_blank" rel="noopener">Amazon Comprehend</a></th>
          <td>Developers / AWS</td>
          <td>Managed NLP with sentiment</td>
          <td>Document/sentence sentiment in many languages (docs current)</td>
          <td>
            <a href="https://docs.aws.amazon.com/comprehend/latest/dg/how-sentiment.html" target="_blank" rel="noopener">AWS docs: Sentiment</a>
          </td>
        </tr>
        
        <tr>
          <th scope="row"><a href="https://www.qualtrics.com/core-xm/text-iq/" target="_blank" rel="noopener">Qualtrics (Text iQ)</a></th>
          <td>CX teams (surveys + social)</td>
          <td>Theme-based sentiment categorization</td>
          <td>Ongoing Text iQ enhancements for auto-themes/sentiment (2024–25)</td>
          <td>
            <a href="https://www.qualtrics.com/core-xm/text-iq/" target="_blank" rel="noopener">Text iQ</a>
          </td>
        </tr>
        
        <tr>
          <th scope="row"><a href="https://learn.microsoft.com/azure/ai-services/language-service/sentiment-opinion-mining/overview" target="_blank" rel="noopener">Microsoft Azure AI Language</a></th>
          <td>Developers / enterprises</td>
          <td>Sentiment + Opinion Mining</td>
          <td>Docs refreshed 2025; sentence & doc scores + aspect opinions</td>
          <td>
            <a href="https://learn.microsoft.com/azure/ai-services/language-service/sentiment-opinion-mining/overview" target="_blank" rel="noopener">Overview</a>,
            <a href="https://learn.microsoft.com/azure/ai-services/language-service/sentiment-opinion-mining/how-to/call-api" target="_blank" rel="noopener">How-to</a>
          </td>
        </tr>
        
        <tr>
          <th scope="row"><a href="https://mention.com/en/sentiment-analysis/" target="_blank" rel="noopener">Mention</a></th>
          <td>Social & web mentions</td>
          <td>Built-in sentiment in mentions & reports</td>
          <td>Positive/neutral/negative classification with reporting</td>
          <td>
            <a href="https://mention.com/en/sentiment-analysis/" target="_blank" rel="noopener">Product page</a>,
            <a href="https://en.support.mention.com/en/articles/2041310-sentiment-analysis" target="_blank" rel="noopener">Help: Sentiment</a>
          </td>
        </tr>
        
        <tr>
          <th scope="row"><a href="https://awario.com/sentiment-analysis/" target="_blank" rel="noopener">Awario</a></th>
          <td>SMB social listening</td>
          <td>Sentiment trends & dashboards</td>
          <td>Sort & chart positive/neutral/negative over time</td>
          <td>
            <a href="https://awario.com/sentiment-analysis/" target="_blank" rel="noopener">Sentiment page</a>,
            <a href="https://awario.com/features/" target="_blank" rel="noopener">Features</a>
          </td>
        </tr>
        
        <tr>
          <th scope="row"><a href="https://www.zoho.com/analytics/" target="_blank" rel="noopener">Zoho Analytics (+ Zia)</a></th>
          <td>SMBs consolidating data</td>
          <td>AI assistant (Zia), ML & text insights</td>
          <td>2025 updates to Analytics & Zia; broader AI/AutoML features</td>
          <td>
            <a href="https://www.zoho.com/analytics/zia/" target="_blank" rel="noopener">Ask Zia</a>,
            <a href="https://www.zoho.com/analytics/whats-new.html" target="_blank" rel="noopener">What’s new</a>,
            <a href="https://help.zoho.com/portal/en/kb/desk/faqs/zia/articles/faqs-zia-generative-ai-insights-sentiment-tone-key-topics" target="_blank" rel="noopener">Zia Sentiment (Desk)</a>
          </td>
        </tr>
        
        <tr>
          <th scope="row"><a href="https://knowledge.hubspot.com/social/monitor-social-sentiment" target="_blank" rel="noopener">HubSpot Service Hub</a></th>
          <td>NPS/CSAT + social inbox</td>
          <td>Feedback + social sentiment monitoring</td>
          <td>Social inbox sentiment scoring & updated survey analytics (2025)</td>
          <td>
            <a href="https://knowledge.hubspot.com/social/monitor-social-sentiment" target="_blank" rel="noopener">Monitor social sentiment</a>,
            <a href="https://knowledge.hubspot.com/customer-feedback/analyze-survey-responses" target="_blank" rel="noopener">Analyze survey responses</a>
          </td>
        </tr>
        
        <tr>
          <th scope="row"><a href="https://www.dialpad.com/features/contact-center-sentiment-analysis/" target="_blank" rel="noopener">Dialpad</a></th>
          <td>Call-center voice sentiment</td>
          <td>Real-time call transcript sentiment</td>
          <td>AI-powered contact-center sentiment & supervisor alerts (2025)</td>
          <td>
            <a href="https://www.dialpad.com/features/contact-center-sentiment-analysis/" target="_blank" rel="noopener">Feature page</a>
          </td>
        </tr>
       
        <tr>
          <th scope="row"><a href="https://www.zonkafeedback.com/sentiment-analysis" target="_blank" rel="noopener">Zonka Feedback</a></th>
          <td>Surveys, customer feedback, reviews, and support interactions</td>
          <td>AI feedback intelligence with sentiment analysis</td>
          <td>AI feedback intelligence with sentiment, themes, intent, and entities</td>
          <td>
            <a href="https://www.zonkafeedback.com/sentiment-analysis" target="_blank" rel="noopener">Feature Page</a>
          </td>
        </tr>
      </tbody>
    </table>

Meltwater's social listening solution provides AI-powered sentiment analysis that tracks brands across publications, social media, websites, podcasts, and other channels. Brands get real-time insights regarding public opinions, enabling them to be proactive about their strategies.

Content sources: monitor mentions on all major social platforms including Reddit and Snapchat, print sources, broadcast, and other media such as blogs, review sites, and podcasts

AI-powered sentiment analysis: understand the feeling behind mentions so you can be better prepared to address them

Real-time alerts: get alerted to spikes and sentiment shifts so you can spring into action quickly

AI-driven summaries: providing deeper analysis on conversation origins

GenAI Lens: gain visibility into how LLM models are representing your company and correct inaccurate or misleading information

Pricing: Meltwater offers custom pricing. 

Get in touch to watch a product demo and find out more!

Best for: AI-powered sentiment analysis that provides key contextual information for brand mentions, competitor mentions, or industry-related keywords

The platform identifies sentiment trends, customer emotions, and shifts in perceptions. It can track these trends over time to help companies see how their efforts are contributing to their brand image.

Meltwater’s platform now supports real-time podcast-transcript sentiment and integrates video-analysis capabilities. The latest 2025 update even contains LLM tracking capabilities via GenAI Lens. Within the Mid-Year 2025 Product Release, Meltwater also introduced a new AI teammate (Mira), new social channels coverage, and smarter ways to engage journalists/influencers.

Want to see Meltwater's sentiment analysis in action? Click here and fill out the form below for a personalized demo!

Brandwatch uses AI and natural language processing (NLP) to analyze customer sentiment across millions of online conversations. The platform specializes in social media monitoring and will track brand mentions and keyword-based discussions on your behalf. 

Track your brand name and logo: 100M+ sources

AI-powered analytics: gain a deeper understanding of your target audience

Sentiment analysis and benchmarking: compare against competitors for better strategizing

Emotion/sarcasm detection: go beyond basic sentiment analysis

Pricing: Brandwatch offers three different plans depending on the solution. Fill out a form to get in touch on pricing.

Best for: PR or marketing pros looking for a comprehensive sentiment analysis tool. Brandwatch will categorize posts for you, such as opinions and negative comments. This makes it easier to review feedback and prioritize their next best steps.

Sprinklr’s customer experience platform includes sentiment analysis as a feature. It uses AI to detect nuanced emotions to help spot trends in feedback.

Best for: Enterprises who have diverse and large-scale needs, as well as multiple employees, working toward common goals.

Users can see at a glance whether social media posts have been viewed in a positive or negative light. The platform integrates with popular CRM systems and other tools, giving you a more comprehensive option for brand monitoring. 

Hootsuite is widely known for its social media scheduling, but it also includes AI software for sentiment analysis. Users can collect insights from 150 million websites and 30 social media channels. Hootsuite will rate mentions as positive or negative and track how sentiment changes over time.

AI-powered sentiment analysis: learn which mentions are positive, negative, or neutral

Advanced data filtering: get nuanced insights by sorting and filtering social listening data

Customizable reports: share relevant results and insights with different stakeholders

Pricing: Hootsuite offers three different plans: Standard ($99/mo), Advanced ($249/mo), and Enterprise (Custom pricing). A free 30-day trial is available for Standard and Advanced plans, with a discount applied if the trial is skipped.

Best for: Social media managers seeking a robust tool from which they can monitor audience perception in real time. Hootsuite’s visual data and real-time monitoring also shows you where conversations are taking place so you can enter the chat prepared.

Talkwalker’s Customer Feedback Analytics feature analyzes sentiments from 300 unique sources. It monitors online reviews, surveys, and customer service interactions in real time to surface opportunities to improve your brand image.

Sentiment classification: sort mentions by sentiment indicators and keywords 

Trend analysis: follow topic trends, hashtag trends, and audience trends to anticipate changes

Visual listening: detect brand mentions in imagery, video, and audio

Pricing: Talkwalker offers three plans: Listen, Analyze, and Business. Fill out their website form for pricing.

Best for: PR and CX teams. Brands can set up alerts when there’s a shift in sentiment, allowing them to take action. You can get a bird’s eye view of sentiment across all channels or dig deeper into a specific area to see how you might improve the customer experience.

Lexalytics is part of InMoment’s customer experience platform. It collects and analyzes text feedback from various sources, then synthesizes it into easy-to-digest summaries. 

NLP engine for determining sentiment in text

Pricing: Request a demo for price information

Best for: Fine-tuning sentiment analysis to suit your specific needs 

After analyzing things like online reviews, Lexalytics will prepare suggested responses so you can address negativity at the source. It detects nuances in conversations, especially complex comments that might contain both positive and negative elements.

Formerly MonkeyLearn, Medallia uses text analytics to surface customer sentiments. It detects keywords, tone of voice, and complex nuances of conversations to give marketers insights into what customers are talking about.

Multi-language sentiment detection for video, audio, and various text sources like email, surveys, and chats

Sentiment scoring and measurable metics like NSS (Net Sentiment Score)

Incorporate sentiment tracking into advanced workflows

Best for: Integrating sentiment into existing workflows for better marketing

Decode customer emotions, effort, and satisfaction all in one place. The platform can send alerts to specific users based on role, allowing them to react and respond accordingly.  

Buffer is a common name among social media scheduling tools, but it can also support other parts of your strategy with sentiment analysis.

Pricing: Paid plans start at $5/mo and can be billed monthly or annually. There is also a free plan available

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