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Terms of Use — United Kingdom & Ireland

Table of Contents


Welcome new, current or future Meltwater customer! Meltwater’s online intelligence platforms monitor billions of digital documents daily & provide market insight, press communication tools, and social media analysis to over 20,000 companies worldwide.

Below you will find Meltwater’s terms and conditions of use. This Agreement constitutes a contract between you, the Customer (as defined by Meltwater’s statement of work, called the ‘Order Confirmation’), and us, Meltwater. These Terms govern your use of (and access to) the Services and the Meltwater site.


How Your Meltwater License Works

Meltwater’s flagship services monitor online traditional, social, and broadcast media. Based on search filters & Boolean logic, the Meltwater platform yields News Link Search Results in the form of hyperlinks. These hyperlinks link to a Third Party Site on which the article is published.

We don’t screen each News Link Search Result, so we cannot and do not audit or endorse any Third Party Site, nor are we responsible for any Third Party Content reached through the Services. You are responsible for evaluating whether to access a Third Party Site, and agree to be bound by its terms. You agree not to copy, reproduce, distribute, transmit, modify, sell, license or otherwise exploit Third Party Content unless that third party has expressly granted you those rights.

The majority of our 300,000 online sources make their content accessible for free. However, some publications in our source base require additional fees to access their content. These aren’t included in the price of your Meltwater subscription, and should you choose to access that content, you agree to pay for it.

Besides just monitoring online media, Meltwater Services may also allow you to upload or distribute your own content! You agree that any and all content you upload or distribute belongs to you and complies with all applicable laws.

We have the right to terminate any Services or accounts through which any IP (including Meltwater’s) has been infringed, or where use of the Services (including any content you upload or distribute) breaches any applicable law.

NLA Terms

NLA Media Access Limited (referred to as “NLA”) is the collecting society for UK newspapers, which manages the collective rights of its publisher members. Meltwater is in agreement with NLA to ensure that our customers can access news link search results to a broad range of content safely and legally.

A list of NLA member publications can be found here; in order to access them through our service you’ll need to enter into an agreement directly with NLA, separate from this one. It’s a simple web end user license (or a “WEUL”) and you can apply by emailing or by posting your request to Mount Pleasant House, Lonsdale Gardens, Tunbridge Wells, TN1 1HJ.

We will provide NLA with any customer’s details who we believe to be in violation of its WEUL.

CLA Terms

1. Customer shall not without a valid licence with the Copyright Licensing Agency (“CLA” ) for the use of CLA content (“CLA content”):

i) further copy or reproduce any paper copies of CLA content provided by Meltwater to the Customer;

ii) access and print any digital CLA content on more than one occasion, even if Customer has a multiple access service from Meltwater.

iii) further copy or allow copying of any CLA content it has printed.

2. Customer shall not alter any CLA content provided and must not remove, conceal or amend any copyright notice. 

3. Customer may make CLA content provided by Meltwater available internally to its own employees if they have a current CLA licence but may not publish or make available any CLA Content provided by Meltwater outside its organisation without the express permission of CLA, including on any publicly accessible website, or link to it either directly or indirectly by hypertext links (or the like) or from any external or third party website.

4. The CLA shall have the right pursuant to the Contracts (Rights of Third Parties) Act 1999, to take legal action directly against Customer under the Agreement to enforce the restrictions set out in the above  clauses.

A note about Spam

Most of our Services allow you to forward search results to others. You agree you will not abuse this capability or spam anyone using the Meltwater Services– and understand that we may suspend or terminate any customer that we believe to be doing so.

Simply Put: You, and all Users, must use the Site and the Meltwater Services, and any content accessed through the Services, in accordance with all applicable laws, rules and regulations and subject to our agreement with NLA as well as your own WEUL.

Who can use our Services?

When you purchase a Meltwater subscription you get a non-exclusive and non-transferable right for your Authorized Users (the quantity is specified in your Order Confirmation) to use the Services solely for your company’s internal business purposes and in accordance with the Agreement. Permitted uses and restrictions of the Services shall also apply to any documentation shared, or as otherwise made available, by Meltwater. All Authorized Users must be employees of your company, unless they are your contracted external consultants who may use the Services exclusively on your behalf.

If you are a marketing or public relations agency using the Meltwater Services on behalf of your client(s), you agree that:

  • The agreement between you and your client(s) is as protective of Meltwater’s rights as this Agreement.
  • Payments due under this Agreement must be satisfied regardless of the status of their payments to you.

What do I need to use the Services?

Not much! In most cases all you need is a web browser, an internet connection, and your password. You may also need a WEUL with the NLA, depending on which services you are using. You are responsible for having all the hardware, and internet access to use the Services. You are responsible for the activity on your account, as well as protecting your own password; please let us know as soon as you think there has been unauthorised use of your account or password.


The price and payment terms of your Services appear on your Order Confirmation. You may be able to pay by check, electronic wire, or credit card; inquire with Your Meltwater representative!

Unless otherwise specified in your Order Confirmation, payment is due upfront in a single lump sum and is invoiced at the start of your subscription (first-time customers) or in advance of your renewal (current customers). This sum will not include any fees you may owe to the NLA under your WEUL. You are also responsible for paying any applicable taxes, which aren’t included in the price but which will appear on your invoice.

You have access to over 300,000 news outlets—the very instant you log in. Because our services are “all you can eat,” all payment is non-refundable (unless otherwise specified here.) If you aren’t able to satisfy your payment obligations within 30 days of your invoice due date, we have the right to charge a Late Fee and/or suspend or terminate access to the Services.


We guarantee service levels of 99.5% uptime throughout your Term, one of the most aggressive by SaaS standards. If there were ever a technical outage of the Services though, we’ve got your back. Should such an outage ever make the Services unavailable to you for more than 3 consecutive business days following your notice to Meltwater, we will issue you a credit equal to the pro-rata length of the outage (based on your annual payment to Meltwater).

If you breach this Agreement, Meltwater has the right to suspend access to the Service immediately upon discovering your breach; you’ll have 30 days to cure that breach at which point we have the right to terminate.

Should we materially breach this Agreement (and can’t cure within 30 days of your written notice) you’re entitled to a pro-rata refund of the uncured Services.

Term & Termination

Your current subscription…
Meltwater will provide Services for the term indicated by start & stop dates on the Order Confirmation. If this Agreement is terminated, your rights of use expire.

Next year’s subscription…
To make renewal as easy as possible for our customers, this Agreement includes an automatic renewal. Unless you cancel your next term in writing at least 60 days before the end of the term, this Agreement will automatically renew for the same subscription length at our then standard price.

If we don’t receive your written cancellation at least 60 days before the end of the term, you agree to the renewal.

Product-Specific Terms

Meltwater has a handful of technology partners which improve our products’ speed & functionality. If you aren’t purchasing the below Services, then these terms won’t apply to you. If you do purchase any of the below Services, you agree to the corresponding terms.

Meltwater Rise: You are solely responsible for any contests, promotions, competitions and/or sweepstakes run using the Meltwater Services, and You must comply with all applicable laws, regulations, and permit requirements. You agree to create and enforce all applicable rules, guidelines, terms of use and/or privacy policies. Meltwater may provide boilerplate contest rules; they are meant as an illustrative example only.
Newswire Services: You agree to only release newswires, articles or other content that is directly associated with your business. You may not send press releases featuring a class action lawsuit, pending litigation, or investment opinion/research. Neither Meltwater nor any third party newswire provider has any obligation to publish your content, and both reserve the right to refuse any news releases and/or other content (graphics, photos, captions, etc.) which either deems inappropriate or unprofessional for a business news release distribution network.

Meltwater Engage: You understand and agree to be bound by the terms and conditions located at Sprout Social is an express third party beneficiary of these Terms as they relate to the Meltwater Engage Services.

Intellectual Property

We are proud of our software and our Services. We built them ourselves! We are pleased to grant you rights of use to these Services, and those rights are strictly limited to the ones granted here in Agreement. For example, you agree not to sell, re-sell, reproduce, duplicate, copy, modify, or otherwise exploit any portion or derivative of the Site or its contents; nor to use any data mining, robots, or similar data gathering and extraction tools.

All Services and all content on the Site (unless created by you or a third party) including software, code, trademarks or logos are owned by or licensed to Meltwater, and we reserve all rights not expressly granted in these Terms. You agree not to use Meltwater’s name, trademark, logo, or Meltwater generated content without our express written consent.

Warranty & Liability

Neither Party will be liable for indirect, consequential or punitive damages arising from or in connection with this Agreement. Consequential damages could include loss of profit, goodwill, data or business reputation. It also could mean the cost of replacing our Service with another.

We provide the Site and the Services “as is” without any warranty or condition of any kind.

What you are getting: Meltwater provides a “plug-and-play” tool. A more detailed description of the Services you are purchasing can be found in your Order Confirmation.
Our Services rely upon your internet connection, hardware, and network connectivity, and we cannot and do not guarantee uninterrupted, secure or error-free operation of the Site.

Similarly, News Link Search Results are found on the internet; they rely upon the accuracy and timeliness with which online publishers update their articles. We cannot and do not make any representation or warranty as to the accuracy, timeliness, quality, or reliability of any information accessed through the Site, especially suitability for a particular business purpose.

Simply Put: No information obtained from Meltwater or through the Site, whether oral or written, shall create any warranty not expressly stated in this Agreement. However, nothing herein will reduce warranties, rights, or remedies that you are entitled to by law.


Governing Law: Meltwater’s contracting legal entity, (appears on your Order Confirmation) corresponds to your country of residence and determines the area of governing law and jurisdiction for a potential dispute:

Meltwater Legal Entity: Meltwater (UK) Ltd.
Area of Governing Law / Applicable Venue: England & Wales / London, England

If there were ever a dispute under this Agreement, the Parties will attempt to first resolve it amicably and in good faith.

Waiver/Severability: Waiving a breach of this Agreement won’t waive any other breach; failing to enforce any right under this Agreement won’t waive any other right. Any provision of this Agreement deemed invalid won’t affect the others, and will assume its closest reasonable interpretation.
Assignment: Neither party may assign any rights in this Agreement (or the entire Agreement) without the other’s express written consent, unless in connection with its own merger or acquisition.
Entire Agreement: These Terms along with your Order Confirmation (this Agreement) constitute the entire agreement between us and supersede any previous arrangements relating to the Meltwater Services. Except for anything expressly written in this Agreement, you and we each agree that we have not relied on any representation given by any person in order to enter into this Agreement. ANY other spoken conversations, understandings, or terms and conditions, including Purchase Order terms, terms of a tender or RFP, or vendor registration terms are null & void and have no force and effect, (even if produced subsequently to signature of the Order Confirmation, and even if Meltwater has started to provide Services.) This provision does not limit liability for fraud. This Agreement may be only amended in writing if signed by an authorized representative of both Parties.
Survival: The following provisions shall survive the term of this Agreement: How Your Meltwater License Works, Intellectual Property, Warranty & Liability, Product-Specific Terms, Housekeeping, and any representations or warranties herein.
Privacy: You agree to Meltwater’s privacy policy, available at

Notices: You agree that notices, including legal notices, may be sent by electronic mail to the email address listed on the Order Confirmation or another address notified by the receiving party.


Throughout these Terms (and the Order Confirmation), the following terms, when capitalised, will have the following meanings:

Agreement: Throughout these Terms (and the Order Confirmation), the following terms, when capitalised, will have the following meanings.

Authorized Use: Use of the Services in strict accordance with the terms of this Agreement.

Authorized User: Any specific employee or consultant located in the same country as the corresponding Meltwater entity (as defined in the Order Confirmation) that Customer has authorised to use the Services solely on its own behalf. Also defined as “Users.”

IP: Intellectual property.

Late Fee: 2% of the outstanding fees, or the maximum permitted by law.

Meltwater: The Meltwater legal entity as specified in your order confirmation. Also defined as ‘we’, ‘us’, ‘our’ or ‘ours’.

News Link Search Results: The search result for a specific news article which contains a hyperlink text to the online media source where the article is published.

NLA: Newspaper Licensing Agency.

Order Confirmation: The statement of work document which defines the Customer, describes Services purchased, contains payment terms & signature blocks.

The Parties: You and Meltwater, collectively.

Services: Those services provided by Meltwater (and third party providers, if any) as described in the Order Confirmation.

Site: Any site which has the domain or is a subdomain of

Special Terms: Those terms specified in the ‘Special Terms’ box on the Order Confirmation. If they conflict with any Terms above, the Special Terms override.

Terms: These terms and conditions of use.

Third Party Content: Any and all content, advertising, products or other materials belonging to a third party.

Third Party Sites: Any and all third party websites.

WEUL: Web End User License.

You/you: Customer or agent of Customer as specified in the Order Confirmation. Also defined as ‘you’, ‘yours’, or ‘Customer’.

Previous Versions

Below are previous versions of our Terms. They are effective as they correspond to the signature date of your Agreement.