Welcome new, current, or future Meltwater customer! Meltwater’s online intelligence platforms monitor billions of digital documents daily & provide market insight, press communication tools, and social media analysis to over 20,000 companies worldwide.
Meltwater’s terms and conditions of use can be found below. This Agreement constitutes a contract between the Customer (as defined by Meltwater’s statement of work, called the ‘Order Confirmation’), and Meltwater. These Terms govern the use of (and access to) the Services and the Meltwater site.
By using Meltwater services, accessing the Meltwater site, or by allowing anyone else to do so, the Customer agrees to be bound by these terms and conditions.
Meltwater’s flagship services monitor online traditional, social, and broadcast media. Predicated on search filters & Boolean logic, the Meltwater platform yields News Link Search Results in the form of hyperlinks. These hyperlinks link to a Third Party Site on which the article is published.
Meltwater doesn’t screen each News Link Search Result and cannot and do not audit or endorse any Third Party Site, nor is Meltwater responsible for any Third Party Content reached through the Services. Customer is responsible for evaluating whether to access a Third Party Site, and agrees to be bound by its terms. Customer agrees not to copy, reproduce, distribute, transmit, modify, sell, license or otherwise exploit Third Party Content unless that third party has expressly granted Customer those rights.
The majority of Meltwater’s 300,000 online sources make their content accessible for free. However, some publications in Meltwater’s source base require additional fees to access their content. These aren’t included in the price of Customer’s Meltwater subscription, and by choosing to access that content, Customer agrees to pay for it.
Besides just monitoring online media, Meltwater Services may also allow Customer to upload or distribut its own content! Customer agrees that any and all content it uploads or distributes belongs to Customer and complies with all applicable laws.
Meltwater has the right to terminate any Services or accounts through which any IP (including Meltwater’s) has been infringed, or where use of the Services (including any content uploaded or distributed by Customer) breaches any applicable law.
Most Meltwater Services allow forwarding search results to others. Customer agrees not to abuse this capability or Spam anyone using the Meltwater Services and understands that Meltwater may suspend or terminate any customer that Meltwater believes to be doing so. Customers located in Sweden also represent and warrant that it complies with the Swedish Marketing Act and the Swedish Personal Data Act.
To the extent permitted by law, Customer agrees to indemnify and hold harmless Meltwater, its subsidiaries, affiliates, employees and customers, from and against any and all liability, damages, and fines (including reasonable attorneys’ fees) related to Customer’s breach of this warranty.
Simply Put: Customer and all Users, must use the Site and the Meltwater Services, and any content accessed by the Services, in accordance with all applicable laws, rules and regulations.
Purchase of a Meltwater subscription grants a Customer a non-exclusive and non-transferable right for Customer’s Authorised Users (the quantity is specified in the Order Confirmation) to use the Services. While Customer may use the Services for any business purpose, it must be Customer’s own, on Customer’s company’s behalf. (This does not include partners or affiliates.) All Authorised Users must be employees of Customer’s company, unless they are Customer’s contracted external consultants who may use the Services exclusively on Customer’s behalf.
If Customer is a marketing or public relations agency using the Meltwater Services on behalf of its client(s), it agrees that:
Not much! In most cases all that’s needed is a web browser, an internet connection, and a password. Customer is responsible for having all the hardware, and internet access to use the Services. Customer is responsible for the activity on its account, as well as protecting its own password; please let Meltwater know as soon as there is suspected unauthorised use of the account or password.
The price and payment terms of the Services appear on the Order Confirmation. Payment can be made by electronic wire transfer (bankgiro). Ask a Meltwater representative for more information.
Unless otherwise specified in the Order Confirmation, payment is due upfront in a single lump sum and is invoiced at the start of the subscription (first-time customers) or in advance of the renewal (current customers). Customer is responsible for paying any applicable taxes which aren’t included in the price and will appear on the invoice.
Over 300,000 news outlets become accessible to the user immediately upon logging into a Meltwater account. Because Meltwater services are “all you can eat,” all payment is non-refundable (unless otherwise specified here.) If Customer cannot satisfy its payment obligations by the invoice due date, Meltwater has the right to charge a late fee, Late Payment Interest and/or suspend or terminate access to the Services.
Meltwater guarantees service levels of 99.5% uptime throughout the Term, one of the most aggressive by SaaS standards. If there were ever a technical outage that making the Services unavailable to Customer for more than 3 consecutive business days following Customers notice to Meltwater, Meltwater will issue Customer a credit equal to the pro-rata length of the outage (based on Customer’s annual payment to Meltwater).
The Current subscription
Meltwater will provide Services for the term indicated by start and stop dates on the Order Confirmation. If this Agreement is terminated, all rights of use expire.
Should Customer breach this Agreement, Meltwater has the right to suspend access to the Service immediately upon discovering the breach; Customer will have 30 days to cure that breach at which point Meltwater has the right to terminate.
Should Meltwater materially breach this Agreement (and can’t cure within 30 days of Customer’s written notice,) Customer is entitled to a pro-rata refund of the Services not delivered.
Next year’s subscription
To make renewal as easy as possible for customers, this Agreement includes an automatic renewal. Unless Customer cancels its next term at least 60 days before the end of the term, this Agreement will automatically renew for the same subscription length at Meltwater’s then standard price.
If Meltwater does not receive Customer’s written cancellation at least 60 days before the end of the term, Customer agrees to the renewal.
Meltwater uses several technology partners which improve its products’ speed & functionality. If Customer is not purchasing the below Services, those product-specific terms will not apply. If Customer purchases any of the below Services, Customer agrees to the corresponding terms.
Newswire Services: Customer agrees to only release newswires, articles or other content that is directly associated with its business. Customer may not send press releases featuring a class action lawsuit, pending litigation, or investment opinion/research. Neither Meltwater nor any third party newswire provider has any obligation to publish Customer’s content, and both reserve the right to refuse any news releases and/or other content (graphics, photos, captions, etc.) which either deems inappropriate or unprofessional for a business news release distribution network.
Meltwater Engage: : Customer understand and agree to be bound by the terms and conditions located at http://engage.meltwater.com/meltwater-terms-of-service. Sprout Social is an express third party beneficiary of these Terms as they relate to the Meltwater Engage Services.
Meltwater is proud of its proprietary software and Services. Meltwater is pleased to grant Customer rights of use to these Services, and those rights are strictly limited to the ones granted here in Agreement. Customer agrees not to sell, re-sell, reproduce, duplicate, copy, modify, or otherwise exploit any portion or derivative of the Site or its contents; nor to use any data mining, robots, or similar data gathering and extraction tools.
All Services and all content on the Site (unless created by Customer or a third party) including software, code, trademarks or logos are owned by or licensed to Meltwater, and Meltwater reserves all rights not expressly granted in these Terms. Customer agrees not to use Meltwater’s name, trademark, logo, or Meltwater generated content without Meltwater’s express written consent.
Unless due to gross negligence or willful misconduct, neither party’s total aggregate liability arising out of or in connection with this Agreement will exceed the price of the Customer’s current subscription.
Neither Party will be liable for indirect or consequential damages arising from or in connection with this Agreement. Consequential damages could include loss of profit, goodwill, data or business reputation. It also could mean the cost of replacing Meltwater’s Service with another.
Meltwater provides the Site and the Services “as is” without any warranty or condition of any kind.
Meltwater provides a “plug-and-play” tool. A more detailed description of the Services purchased by Customer can be found in the Order Confirmation.
Meltwater’s Services rely upon Customer’s internet connection, hardware, and network connectivity, and Meltwater cannot and do not guarantee uninterrupted, secure or error-free operation of the Site.
Similarly, News Link Search Results are found on the internet; they rely upon the accuracy and timeliness with which online publishers update their articles. Meltwater cannot and do not make any representation or warranty as to the accuracy, timeliness, quality, or reliability of any information accessed through the Site, especially suitability for a particular business purpose.
Simply Put: No information obtained from Meltwater or through the Site, whether oral or written, shall create any warranty not expressly stated in this Agreement. However, nothing herein will reduce warranties, rights, or remedies that Customer is entitled to by law.
Governing Law:Meltwater’s contracting legal entity, (appears on the Order Confirmation) corresponds to Customer’s country of residence and determines the area of governing law and jurisdiction for a potential dispute:
Meltwater Legal Entity: Meltwater Sweden AB
Area of Governing Law / Applicable Venue: Sweden / The District Court of Stockholm
If there were ever a dispute under this Agreement, the Parties will attempt to first resolve it amicably and in good faith.
Waiver/Severability:Waiving a breach of this Agreement won’t waive any other breach; failing to enforce any right under this Agreement won’t waive any other right. Any provision of this Agreement deemed invalid won’t affect the others, and will assume its closest reasonable interpretation.
Assignment:Neither party may assign any rights in this Agreement (or the entire Agreement) without the other’s express written consent, unless in connection with its own merger or acquisition.
Entire Agreement:These Terms along with the Order Confirmation (this Agreement) constitute the entire agreement. ANY other spoken conversations, understandings, or terms and conditions, including Purchase Order terms, terms of a tender or RFP, or vendor registration terms are null & void and have no force and effect, even if produced subsequently to signature of the Order Confirmation, and even if Meltwater has started to provide Services. This Agreement may be only amended in writing if signed by an authorized representative of both Parties.
Survival:The following provisions shall survive the term of this Agreement: How the Meltwater License Works, Intellectual Property, Warranty & Liability, Product-Specific Terms, General, and any representations or warranties herein.
Notices:Customer agrees that notices, including legal notices, may be sent by electronic mail to the email address listed on the Order Confirmation.
Throughout these Terms (and the Order Confirmation), the following terms, when capitalized, will have the following meanings:
Agreement: These Terms in conjunction with the Order Confirmation.
Authorized Use: Use of the Services in strict accordance with the terms of this Agreement.
Authorized User: Any specific employee or consultant located in the same country as the corresponding Meltwater entity (as defined in the Order Confirmation) that Customer has authorized to use the Services solely on its own behalf. Also defined as “Users.”
Customer: Customer or agent of Customer as specified in the Order Confirmation.
IP: Intellectual property.
Late Payment Interest: eight percentage points above the applicable reference interest rate as per the Interest Act (Räntelagen).
Meltwater: The Meltwater legal entity as specified in the order confirmation. Also defined as ‘its’.
News Link Search Results: The search result for a specific news article which contains a hyperlink text to the online media source where the article is published.
Order Confirmation: The statement of work document which defines the Customer, describes Services purchased, contains payment terms & signature blocks.
The Parties: Customer and Meltwater, collectively.
Services: Those services provided by Meltwater (and third party providers, if any) as described in the Order Confirmation.
Site: Any site which has the domain or is a subdomain of www.meltwater.com.
Special Terms: Those terms specified in the ‘Special Terms’ box on the Order Confirmation. If they conflict with any Terms above, the Special Terms override.
Terms: These terms and conditions of use.
Third Party Content: Any and all content, advertising, products or other materials belonging to a third party.
Third Party Sites: Any and all third party websites.
Last Updated April 2017