We collect information about you directly from you, automatically through your use of the Site or our services, and through third parties.
We also collect data about your use of our Site automatically according to our Cookie Statement.
We collect information from you when you request information from us or otherwise interact with our Site and our services. The type of information that we collect from you depends on your particular interaction with our Site and may include, without limitation, your name, address, and email address, and any other information that you choose to provide to us.
We may collect, process and use the following information about you:
Currently our Site does not recognize browser requests not to be tracked. You may adjust your browser settings so as not to accept cookies. Please see our Cookie Statement for additional information.
We may also collect data from third parties we use to publish our advertisements or to analyse your interest in our Site, such as Google Adwords, Google Analytics and Linkedin.
Information about our customers is an integral part of our business. We use your information, including your personal information, for the following purposes:
We do not share your information with non-affiliated third parties for their own marketing purposes. We do share your information as follows:
We also may share your information in the following circumstances:
We have legal basis to collect, use and share your information. You also have choices about our use of your information as explained further below. We will only collect and process your information when we have legal basis to do so. Legal basis includes consent (where you have given consent), contract (where processing is necessary to fulfill contractual obligations (e.g. to provide you with the Services you have purchased)) and legitimate interest. If you have any questions about the legal basis we use to process your information, please contact us at firstname.lastname@example.org.
We retain your information as long as we have a legitimate business interest to process it or as long as you have not withdrawn your consent. This includes data you or others provided to us and data generated or inferred from your use of our Site.
Meltwater takes security of all data, especially your personal information, seriously. We have done our best to protect your information from any unauthorized access or loss with implemented security features and procedures. You should however be aware that the transmission of information via the Internet is never completely secure. You should also take necessary steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
Meltwater is a global company and information that we collect from or about you within the European Economic Area (“EEA”) may be transferred across international borders and to countries outside of the EEA that do not have laws providing an adequate level of data protection. We as the Data Controller (or Data Exporter) will do our best to ensure that your information is protected no matter where it is transferred to. To ensure adequate protection we enter into Data Processing Agreements with our suppliers processing your information outside of the EEA. When necessary we utilize standard contract clauses approved by the European Commission or rely on other legally-provided mechanisms (such as the EU-US or Swiss-US Privacy Shield) to ensure the adequate protection of your information.
We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the e-mail or by contacting us at email@example.com. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any services you have requested or received from us.
You as a data subject have many possibilities to impact how your personal information is being processed. You can:
Please note that if you request us to remove your information, we may retain some of the information for specific reasons, such as to resolve disputes, troubleshoot problems, and as required by law. Furthermore, some information is never completely removed from our databases because of technical constraints and the fact that we regularly back up our systems. Therefore, not all of your personal information will ever be completely removed from our databases.
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check their policies before you submit any personal data.
The website you have used impacts which Meltwater entity is the Data Controller of your information. Please see the list below for more details:
meltwater.com – Meltwater US Inc.
meltwater.com/es/ – Meltwater US Inc.
meltwater.com/pt/ – Meltwater US Inc.
outsideinsight.com – Meltwater US Inc.
meltwater.com/au/ – Meltwater Australia Pty Ltd
meltwater.com/hk-en/ – Meltwater News HK Ltd
meltwater.com/sg/ – Meltwater Singapore Pte Ltd
meltwater.com/ap/ – Meltwater Singapore Pte Ltd
meltwater.com/jp/ – Meltwater Japan K.K.
meltwater.com/cn/ – Shanghai Meltwater News Co., Ltd.
meltwater.com/in/ – Meltwater India Pte Limited
meltwater.com/uk/ – Meltwater (UK) Limited
meltwater.com/dk/ – Meltwater Danmark Aps
meltwater.com/no/ – Meltwater News AS
meltwater.com/se/ – Meltwater Sweden AB
meltwater.com/fi/ – Meltwater Finland Oy
meltwater.com/fr/ – Meltwater News FR1 SAS
meltwater.com/nl/ – Meltwater the Netherlands BV
meltwater.com/de/ – Meltwater Deutschland GmbH
Middle East and Africa
meltwater.com/za/ – Meltwater South Africa Pty Ltd
meltwater.com/ae/ – Meltwater Middle East FZ1 LLC
If you have any questions about this policy or the use of your personal information, you are always welcome to contact us at firstname.lastname@example.org. You will also reach our Data Protection Officer at the same address.