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We have clients all over the world and here are some of their stories.

Read customer stories of Meltwater clients who are using our media intelligence products to drive their growth and build their brands.

Customer Success Stories & Case Studies | Meltwater

Monitor coverage in real time, uncover emerging trends, and prove the impact of your communications.

27,000+

1.3+ Billion

customer stories

Real impact, proven in practice

See how one platform can power every decision across PR, communications, and marketing.

Challenge

"The results from using Meltwater's Media Monitoring Tool have been positive, especially when it comes to seeing the return. There's a much wider interest in my brand now - even in new international markets. This has helped the business grow into new markets and started new conversations with individuals and wholesalers. The Meltwater team has been incredible and have met expectations at every level."

Solution

MW Case Study_Ballo_ZA.pdf

Summary

Founded in 2013, Ballo is a South African sustainable manufacture-retail company that produces eye wear and clothing made from up-cycled materials. Calling Cape Town their home, Ballo runs their business differently by using recycled offcuts and other sustainable materials, as well as hiring local talent instead of using automated machinery. At Ballo, they view waste differently in an effort to put the planet before profit.

Read this customer story to find out how Meltwater supports Ballo to increase media exposure and sales by sending more effective press releases.

Meltwater Customer Stories: Ballo

Ballo

"Meltwater gives us the big picture. With this holistic approach, we can really see how our visibility is growing over time. The platform gathers information from all those different sources, which was done manually before, and was quite inefficient and time consuming. Now, we can just log into Meltwater and jump into our analytics to set up our content plan."

MW Case Study Seedstars.pdf

Seedstars is a Swiss-based company with a mission to impact people's lives in emerging markets through technology and entrepreneurship, with a particular focus on the UN Sustainable Development Goals. The company provides tech entrepreneurs in emerging markets with different investments and educational opportunities, across 85+ countries.

Read this case study to learn how the Meltwater Media Intelligence software supports Seedstars with measuring event performance.

Meltwater Customer Stories: Seedstars

Seedstars

Capture and measure mentions related to
them and the key themes they are tracking

Uncover insights that help determine where
they should allocate their limited funds

Build a media list of journalists receptive to
their message and secure key coverage

"We knew the value of promoting Belize through social media platforms like Instagram, so we decided social media metrics, along with traditional coverage, were a must-have."

"After looking at the mentions in the platform, we can reach out to partners that mentioned us so that they can still post about our initiatives."

Meet Belize Tourism Board.pdf

The Belize Tourism Board (BTB) is the government body responsible for the licensing and marketing of the small Central American nation's tourism industry. It supports tourism-affiliated businesses through many initiatives, programs, and policies. Meltwater media monitoring and analytics provide the BTB with a huge
assist.

Discover how Meltwater helps Belize Tourism Board capture relevant mentions and pull unified metrics across all initiatives.

Belize Tourism Board - Meltwater customer story

Wish You Were Here

Belize Tourism Board

Monitor coverage on both a global and hyper-local scale

"Meltwater is much more able to work with our specific needs... I like the flexibility in reporting and filtering (of content). I think the fact that it is very quick and easy to set up searches is a positive...It's a platform that provides you with a lot of potential... the potential to report, analyse and look at your (marketing) activity from a strategic perspective."

MW Case Study - Flowcrete.pdf

For over 30 years Flowcrete UK has been at the forefront of flooring technology. Since starting up in 1982, they have become a truly world-leading supplier of resin flooring materials and now have presence in six continents with nine factories and 24 sales offices worldwide.

Explore how Meltwater helps Flowcrete measure market impact and monitor coverage on both global and hyper-local scales.

Meltwater Customer Stories: Flowcrete

Flowcrete

Effectively Manage Social Media Posts From One Platform

Gain Robust Data Analysis and Reporting on Every Social Platform

"With Meltwater Engage, we are able to efficiently respond to comments on our social media, particularly ads which have helped people sign up for Yoco more easily and quickly. It has also helped us manage and deal with online complaints timeously and efficiently as we are able to see a history of all conversations with that person. Through tags, we've been able to track the overall sentiment of messages and comments, report back to the business and develop strategies to manage these. Specifically, the big difference for us was being able to respond to Facebook Ads and even Facebook Paid Dark Ads - which has led to more sign-ups. The Meltwater Team has just been amazing - Derynne and Nathan are so hands-on and helpful and always willing to go the extra mile to ensure the solution works for our business needs."

MW Case Study_Yoco_ZA.pdf

Founded in 2015, with offices in Cape Town and now Johannesburg, Yoco's core mission is the empowerment and growth of entrepreneurs in Africa. Yoco's easy sign-up, quick setup, and no monthly fees has made it the payment partner of choice for over 19,000 SMEs in South Africa—  70% of which had never accepted card payments before. It prides itself on being a technology-driven and customer-centric organization. Using the Yoco Point of Sale App on a smartphone or tablet, along with the integrated mobile card reader, businesses can now securely accept cards at their stores, or on the go.

Read this case study to learn how the Meltwater Media Intelligence Platform supports Yoco to effectively manage their social media accounts.

Meltwater Customer Stories: Yoco

Yoco

"Collaboration with Meltwater makes it possible for us to easily monitor what media our press releases and relevant news appear in. We would also draw special attention to Meltwater's prompt, professional and personal support from the account management team."

The University of Gävle works hard to not only share the results of research carried out within the establishment, but also to communicate the value of higher education in general. Their work is widely published in both local and international media. Due to the University of Gävle's international media impact, it's important for them to stay abreast of what's being said. Meltwater's international competitive intelligence and daily reports make sure that no important coverage is overlooked.

Read this case study to learn how the Meltwater Media Intelligence Platform supports the University of Gävle with always staying in the know.

Meltwater customer story: University of Gävle

University of Gävle

"We are now able to reach and respond to an audience that we were not aware of before Meltwater. We even have faster turnaround time on queries and comments which ensures good customer service from our end."

MW Case Study_STATS SA_ZA.pdf

Statistics South Africa is the national statistical service of South Africa. They aim to inform socio-economic development with accessible quality information through better statistics, better access to information and better management. By providing a relevant and accurate body of statistics, they inform users on the dynamics in the economy while leaning on the application of internationally acclaimed practices.

Read this case study to learn how the Meltwater Media Intelligence software supports Statistics SA with finding industry and audience trends.

Meltwater Customer Stories: Statistics SA

STATS SA

"Our favourite feature is definitely the Meltwater Influencer Contact Manager tool. It pays for itself. That massive database of influencers has helped us immensely. We don't have to pay for contacts in far-flung countries anymore. It is easy to use and the help from the Meltwater team made it even better. The move to the new-and-improved platform was handled with a lot of dedication from the team, which made it easy even when it might have otherwise been tasking. The enthusiasm of the team is infectious."

MW Case Study_Shelter Afrique_ZA.pdf

Shelter Afrique is a Pan-African finance institution that exclusively supports the development of housing in Africa. Created in 1982, the company has a wealth of experience and over the years has developed both residential and commercial housing in Africa. The use of online media intelligence has helped Shelter Afrique grow into a business that provides technical and financial resources for urban development. Their dedication to digital innovation, as well as a strong teamwork ethic between their employees spread across four regional hubs, has ensured that they remain the only dependable company financing affordable housing in Africa.

Read this case study to learn how the Meltwater Media Intelligence software supports Shelter Afrique build relationships with important influencers.

Meltwater Customer Stories: Shelter Afrique

Shelter Afrique

Gathering Insights for Internal Reporting

Gathering Insights on Trending Topics & Competitors

"Meltwater is a determining factor in our global monitoring and internal reporting on SimCorp, our competitors and "hot topics" in the market - both online and in social media"

All-in-one Platform

SimCorp has many years of experience in developing state-of-the-art software for top-tier investment managers. The company is an independent, publicly traded entity headquartered in Copenhagen, Denmark.

Read this case study to learn how Meltwater supports SimCorp with gathering insights used to optimise strategic decision making.

Meltwater customer stories: SimCorp

SimCorp

"We use Meltwater to benchmark our successes and understand trends. The social media monitoring tool helps us make sense of social conversations. For example, what encourages our audience to share messages? It also enables us to understand whether we've been successful inchanging attitudes and perceptions."

MW Case Study - Time to Change.pdf

Time to Change is a growing movement of people challenging how we think and act about mental health. The movement was formed by mental health charities MIND and Rethink Mental Illness with the aim of ensuring everyone with a mental health problem is free of fear and has equal opportunities in all areas of life. Time to Change do this through three overarching objectives: empowerment, sustainability and digital storytelling.

Read this case study to learn how the Meltwater media intelligence software supports Time to Change with community management.

Customer Stories: Time to Change

Time to Change

"Social media monitoring plays a pivotal role in our business as we have to provide media insight into our sponsor's brands during tournaments across social media platforms. With that being said, it's a simple process as Meltwater is assisting us with tracking sponsor's brand exposure and engagement across all media platforms during each tournaments we stage."

MW Case Study_Sunshine Tour_ZA.pdf

The Sunshine Tour is Africa's premier membership organization for touring professional golfers and is one of the six leading international men's golf tours making up the International of PGATours which include the PGA Tour, the European Tour and the Asian Tour. Consisting of Southern Africa and the Indian Ocean Island regions, The Sunshine Tour stages a total of 52 events across all its brands which are Sunshine Tour, Sunshine Ladies and Big Easy Tour.

Read this case study to learn how the Meltwater media intelligence software supports Sunshine Tour with proving value to their sponsors.

Meltwater Customer Stories: Sunshine Tour

Sunshine Tour

"The use of Meltwater's tools help us gain a really good sense of how broad our media reach is, the value of coverage, and where we should optimise our efforts"

Global Media Monitoring & Reporting

VisitNorthsealand is a Danish tourism organisation who coordinates, promotes, and develops tourism in North Sealand. Their primary objective is to build awareness and preference for North Sealand as a destination both in Denmark and abroad.

Read this case study to learn how the Meltwater Media Intelligence Platform supports VisitNorthsealand with understanding where to focus their efforts.