By using any of our Services, you agree that your information will be handled as described in this Policy. Your use of our Services, and any dispute over privacy, is subject to this Policy and the agreement signed between us (“the Agreement”), including its applicable limitations on damages and the resolution of disputes.
We process your personal information to fulfill our contractual obligations to provide you with our Services. We need your data to create and maintain your account to our services, to create logins for you and to contact you in case you need support. We collect this data directly from you when you sign up as our Customer.
We collect the following categories of your personal data:
Name, email address, phone number, your username to our Services.
Should you wish to connect your social accounts to our Services, we also require your username and tokens for your social media profiles.
We also collect data about your use of our Services automatically according to our Cookie Statement.
Meltwater follows all Terms of Service for social media sites ingested into our platform.
Information about our customers is an integral part of our business. We use your information, including your personal information, for the following purposes:
We do not share your information with non-affiliated third parties for their own marketing purposes. We do share your information as follows:
We also may share your information in the following circumstances:
We have legal basis to collect, use and share your information. You also have choices about our use of your information as explained further below.
We will only collect and process your information when we have legal basis to do so. Legal basis includes consent (where you have given consent), contract (where processing is necessary to fulfil contractual obligations (e.g. to provide you with the Services you have purchased)) and legitimate interest.
If you have any questions about the legal basis we use to process your information, please contact us at email@example.com.
We retain your information while you use our Services or as needed to provide you the Services. This includes data you or others provided to us and data generated or inferred from your use of our Services. Your account and data related to your use of the Services, excluding anonymized data, will be deleted 6 months after the expiry of the Service agreement between us.
Meltwater takes security of all data, especially your personal information, seriously. We have done our best to protect your information from any unauthorized access or loss with implemented security features and procedures. You should however be aware that the transmission of information via the Internet is never completely secure. You should also take necessary steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
Meltwater is a global company and information that we collect from or about you within the European Economic Area (“EEA”) may be transferred across international borders and to countries outside of the EEA that do not have laws providing an adequate level of data protection. We as the Data Controller (or Data Exporter) will do our best to ensure that your information is protected no matter where it is transferred to. To ensure adequate protection we enter into Data Processing Agreements with our suppliers processing your information outside of the EEA. When necessary we utilize standard contract clauses approved by the European Commission or rely on other legally-provided mechanisms (such as the EU-US or Swiss-US Privacy Shield) to ensure the adequate protection of your information.
We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the e-mail or by contacting us at firstname.lastname@example.org. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any services you have requested or received from us.
You as a data subject have many possibilities to impact how your personal information is being processed. You can:
Please note that if you request us to remove your information, we may retain some of the information for specific reasons, such as to resolve disputes, troubleshoot problems, and as required by law. Furthermore, some information is never completely removed from our databases because of technical constraints and the fact that we regularly back up our systems. Therefore, not all of your personal information will ever be completely removed from our databases.
The service contract signed between us and you includes the details of which Meltwater entity is the Data Controller of your information. You will find further contact details in your contract or here.
If you have any questions about this policy or the use of your personal information, you are always welcome to contact us at email@example.com. You will also reach our Data Protection Officer at the same address.