Crisis Communications Solutions

Managing a crisis is tough – especially when you don’t have the right tools.

Meltwater gives brands a comprehensive picture of the media landscape and equips crisis communications professionals with the means to guide the conversation in their favour.


See where you rank

Media exposure, reach, and tonality factor into your mSCORE, tangible evidence of your media progress.


Compare share of voice

See how you stack up against your competition, with share of voice measured by volume and reach.


Share the high-impact stories

We give you the articles with links and tell you whether they’re trending negative or positive.

Stay on the Pulse of News and Social Media

AI-driven Media Monitoring helps you track the lifecycle of a crisis, in real-time.
Mobile, email and app alerts mean you’ll never miss a mention.

Zero in on what matters

Monitor mentions of your brand, industry or competition across online media, news and social platforms for a 360 degree view of the conversations important to you. With Meltwater, crush crises before they spread and amplify the social ambassadors that influence your customer reputation.

  • Draw on the power of real-time global social media tracking
  • Identify mentions of your brand, product, industry and competitors
  • Measure your impact in more than 30 million social sources across 205 countries and in 87 languages

Manage a crisis like a pro

Assess the level of threat to your reputation in real time with the context to respond quickly.Meltwater gives you the power to monitor all mentions and create an effective response management system with measurable customer service SLAs.

  • Respond to public conversations or private messages for quick resolution
  • Streamline and prioritize customer engagement
  • Allow a team to simultaneously respond to high volume conversations

Post Crisis

Report on events and consolidate coverage

Meltwater Dashboard Reports record and measure
media exposure, tonality, top publishers, share-of-voice, top influencers, key messages,
website impact and geo presence
to give you a comprehensive view of your media engagement and online activity before,
during and after a crisis. Automated reporting options allow for generating insightful presentations without touching a spreadsheet.


Why Meltwater?

As the global leader in Media Intelligence, Meltwater offers multiple software solutions which analyze billions of data online. We offer our clients Media Intelligence, E-Reputation and Social Media Analytics solutions which allow them to make better, more informed decisions in the blink of an eye. Founded in 2001, Meltwater operates 56 offices in 27 countries, all of which provide over 30,000 customers with a global service with local expertise.

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