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Terms & Conditions

1.Evaluation Services
Sysomos will provide Customer with access to the social media monitoring and analytics service known as SEARCH LITE (the “Services”)

2.Evaluation Period
Sysomos will provide the Customer with access to the Servcies during the evaluation period of fourteen (14) days (the “Evaluation Period”). Sysomos also agrees to extend its standard technical support programs to Customer during the Evaluation Period.

3.Service Use
Sysomos grants Customer a temporary, personal, non-transferable, limited and non-exclusive right to authorize one individual within the Customer organization to access and use the Services (“Authorized User”) during the Evaluation Period, solely for Customer’s internal purposes, subject to the terms and conditions of this Agreement. The AuthorizedUser must work at a registered brand or Agency. Customer acknowledges and understands that Sysomos may suspend an Authorized User’s access to any particular feature or Services if Sysomos has reason to believe that such Authorized User has violated the applicable terms of use. Customer agrees that it is solely responsible (and that Sysomos has no responsibility to Customer) for any content that Customer creates, transmits or displays while using the Service (“Customer Works”). Customer may, as part of and in the ordinary course of its business, create Customer Works and provide and distribute it to third parties (orally, in writing, electronically or otherwise) in the form of reports, presentations and other publications which utilize limited and insignificant excerpts of the reports generated by Sysomos from content derived from the Services and delivered to Customer (“Service Results”) without the prior written consent of Sysomos, provided that all information extracted from the Service Results is aggregated and is displayed in an anonymized form. If Customer Works contain any information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images available on the Internet) which Customer may have access to as part of, or through use of, the Services (“Third Party Content”), it must have been retrieved directly from the content provider’s website rather than through the Services. During use of the Services, there may be links to web pages or servers that are not owned or controlled by Sysomos (“Third Party Webpages”). Authorized User’s links to and dealings with Third Party Webpages are strictly between Customer and the applicable third party in all respects, including without limitation, compliance with applicable third party terms or use or service and privacy policies. Sysomos and its licensors shall have no liability, obligation or responsibility for any such Third Party Webpages or activities by Customer and its Authorized User relating thereto. Sysomos does not endorse any sites on the Internet that are linked through the Services; such links are provided to Customer and its Authorized User only as a convenience. At the conclusion of the Evaluation Period, Sysomos shall terminate the Authorized User’s access to the Service(s).

Customer and its Authorized User shall not, and shall not allow third parties to: (i) license, sublicense, lease, rent, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Services or any Service Results in any way unless such third parties are working on behalf of Customer as contractors or consultants and have been authorized by Customer to use the Services; (ii) access (or attempt to access) the Services by any means other than through the Userid that is provided by Sysomos; (iii) modify or make derivative works based upon the Services or Service Results except as specified in section 4; (vi) access (or attempt to access) the Services through any automated means (including use of scripts or web crawlers); (v) use the Services as a service bureau or to provide a service directly or indirectly to third parties, including, without limitation, for the creation or manipulation of data to be sent to a third party or for the processing of data provided by a third party; (vi) reverse engineer, adapt, translate, decompile, or otherwise derive the source code for the Services or access the Services in order to copy or imitate any ideas or features or Service Results, or build a product or service similar to the Services, or use similar features, software, functions or graphics as those of the Services, whether or not intended to compete with the Services; or (vii) access the Services for purposes of monitoring its availability, performance or functionality, or for any other benchmarking or competitive purpose.

5.Warranty Declaration and Limitation of Liability

Neither party will have any liability to the other for lost profits, loss of business, or other indirect, incidental, special or consequential damages in connection with this Agreement. IN NO EVENT WILL SYSOMOS’ LIABILITY FOR ACTUAL DIRECT DAMAGES ARISING OUT OF THIS AGREEMENT OR THE USE OR PERFORMANCE OF THE SERVICES HEREUNDER EXCEED $100 USD. The parties agree that this Section 6 represents a reasonable allocation of risk.

7. Confidentiality
Customer acknowledges that the Services are proprietary to Sysomos and agrees that it will use the same standard of care (and will bind its employees and consultants to such standard) to prevent disclosure to unauthorized third parties as it uses to protect its own confidential information and trade secrets. Customer further agrees that it will use reasonable precautions to see to it that such persons observe the covenants of this Agreement. Sysomos acknowledges and agrees that all Customer information which it comes to know by reason of the Services provided under this Agreement, is confidential to Customer and will not be disclosed to unauthorized third parties. Sysomos will use the same standard of care (and bind its employees, agents or representatives to such standard) to prevent disclosure of such information as it uses to protect its own confidential information and trade secrets of like kind, but in no event less than a reasonable standard of care. Information received by Customer or Sysomos under this Agreement will not be considered confidential if: (a) the information was known to the other party at the time of executing this Agreement; (b) the information was in the public domain at the time it was disclosed; or the information becomes publicly available; (c) the information was independently developed by the other party; or (d) the information was disclosed to Customer or Sysomos by a third party with the other party’s written approval. In the event either party is requested or required in a judicial, administrative or governmental proceeding to disclose any information, material, records or files of the other which are obtained as the result of this Agreement, such party will provide the other with prompt notice of such request(s) so that it may seek an appropriate protective order or waive compliance with the provisions of this Agreement.

8.Personal Data
The parties agree that the Services are not intended or designed to securely host and store any information that pertains to a specific person and that can be linked to such person (“Personal Data”). Customer shall not submit to the Services or use the Services to collect, process or store Personal Data, including, without limitation, any information which is subject to privacy laws or other similar laws in the jurisdiction in which Customer is accessing the Services. If, in using the Services, Customer engages in activities that are subject to Sysomos’ Privacy Policy which is found at, Customer shall comply with such privacy policy in connection with such activities.

9. Term and Termination of Agreement/Remedies
This Agreement shall commence on the Effective Date and expire at the end of the Evaluation Period. Upon expiration or termination of this Agreement for any reason: all use rights granted hereunder automatically revert to Sysomos and Customer will not longer have access to the Services. Upon expiry or termination of this Agreement, Sysomos shall return or destroy all Customer Works in its possession. All terms and conditions which by their nature reasonably should be expected to survive the expiration or termination of this Agreement shall so survive. Sysomos reserves the right to suspend Customer’s access to and use of the Services in the event of any default.

10.Governing Law
A.If the Customer address referenced on the cover page of this Agreement is located in the United States, this Agreement will be governed by the laws of the State of New York.
B.If the Customer address referenced on the cover page of this Agreement is located in the United Kingdom, this Agreement will be governed by the laws of England and Wales.
C.If the Customer address referenced on the cover page of this Agreement is located in Canada or in a region other than those set out in (A) and (B) above, this Agreement will be governed by the laws of the Province of Ontario.