Social Customer Service

Meltwater Social is trusted by leading brands to manage their social media customer service

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See where you rank

Media exposure, reach, and tonality factor into your mSCORE, tangible evidence of your media progress.

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Compare share of voice

See how you stack up against your competition, with share of voice measured by volume and reach.

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Share the high-impact stories

We give you the articles with links and tell you whether they’re trending negative or positive.

Customer Engagement

Engage with customers across owned and earned channels to improve consumer satisfaction, increase retention and drive customer acquisition. Maximize efficiency with canned responses. Feed your CRM system with social conversation cases for a holistic view of customer care.

Governance & Workflow

Accommodate large teams in a single system with customizable screens based on user roles and access levels. Eliminate potential mishaps with draft approval and response workflows. Promote enterprise-wide collaboration and content inspiration within corporate guidelines.

Automated Reporting

Evaluate customer focused metrics like total fans, new fans, and audience insights. Report on top performing posts. Optimize content using impressions, engagements, video views, and story data. Easily export to CSV or PDF.

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