Actively Manage Your Reputation

Use social listening to monitor conversations and engage your community. Get the tools to identify, assess, and steer away from controversy before it turns into chaos.

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Zero in on what matters

Monitor events and filter conversations by your priorities, without being overwhelmed by the sheer volume of activity on every channel.

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Manage each crisis like a pro

Assess the level of threat to your reputation in real time with the context to respond quickly.

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Defuse controversy

Join conversations to add facts and perspective and get things back on track.

Manage Crisis Like a Pro

Identify Important Conversations

Monitor, research, and listen to over 200 billion conversations across online media, news and social platforms for a 360-degree view of what people are saying.

  • Cut through the noise to make data-driven decisions
  • Keep your finger on the pulse with real-time alerts
  • Create custom filters to see how you stack up against the competition

Manage Your Reputation

With active media monitoring, you can prevent a crisis from spreading, amplify the social ambassadors that influence your customer reputation, and stay on top of market trends.

  • Identify mentions of your brand, product, industry, and competitors
  • Track more than 30 million social sources across 205 countries in 87 different languages
  • Draw on the power of real-time global social media tracking
  • Gain insights into trending keywords, sentiment analysis, and influencer participation

Defuse a Controversy

Meltwater gives you the power to quickly identify threats to your reputation and understand the impact of a crisis in real-time.

  • Respond to public or private messages to get things back on track
  • Streamline and prioritize customer engagement
  • Simultaneously respond to a high volume of conversations
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