Meltwater Social Media Management

Get an overview of your entire social community from one single Social Media Management platform.

  • Listen to conversations in real-time
  • Schedule & publish content
  • Engage with your key audience
  • Understand performance in advanced analytics

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See where you rank

Media exposure, reach, and tonality factor into your mSCORE, tangible evidence of your media progress.

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Compare share of voice

See how you stack up against your competition, with share of voice measured by volume and reach.

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Share the high-impact stories

We give you the articles with links and tell you whether they’re trending negative or positive.

Listen, Publish, Engage & Analyze

Social Publishing

Our Engagement tool allows you to schedule posts to Twitter, Facebook, Instagram, LinkedIn, and Google+ directly from the same platform. Customise your message for the specific channel and post when your audience is most active.

  • Draft, schedule and publish content to major social channels from a centralized content calendar
  • Eliminate potential mishaps with draft and approval workflow with governance tracking
  • Share or suggest top performing content to streamline resources and ensure consistent brand voice

Social Engagement

Streamline & Prioritize Customer Engagement. Meltwater gives you the power to monitor all mentions and create an effective response management system with measurable customer service SLAs.

  • Respond to public conversations or private messages for quick resolution and crisis management
  • Maximize efficiency with pre-canned responses
  • Allow a team to simultaneously respond to high volume conversations

Social Performance

Get a single-lens view of all your social content across all the major social media channels to maximize your campaign ROI in real-time.

  • Aggregate and benchmark KPIs across accounts, brands, channels, and markets
  • Get clear visibility into your entire social presence to understand the impact of paid media
  • Track competitors to stay ahead of the curve

 

Why Meltwater?

As the global leader in Media Intelligence, Meltwater offers multiple software solutions which analyze billions of data online. We offer our clients Media Intelligence, E-Reputation and Social Media Analytics solutions which allow them to make better, more informed decisions in the blink of an eye. Founded in 2001, Meltwater operates 56 offices in 27 countries, all of which provide over 26,000 customers with a global service with local expertise.