This CCPA Policy is for California consumers (residents). To learn more about the applicability of this policy to your privacy rights, visit: https://oag.ca.gov/privacy/ccpa.
We process your personal information to fulfill our contractual obligations to provide you with our Services. We need your data to create and maintain your account to access the Services to our services, to create logins for you and to contact you in case you need support. We collect this data directly from you when you sign up as our Customer.
The categories of personal information we collect from you includes:
We also collect data, directly from you, about your use of our Services automatically according to our Cookie Statement.
If you want to make it clear to us that you do not want us to sell your personal information, contact us by clicking here: Do Not Sell My Information.
Information about our customers is an integral part of our business. We use your information, including your personal information, for the following purposes:
We do not share your personal information with non-affiliated third parties for their own marketing purposes. We do share your information as follows:
We also may share your information in the following circumstances:
You have rights which impact how your information is being processed, including:
You may ask us to disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your identity as a user of our Service, we can disclose that information to you. You may also make a request to have that information erased or deleted.
You may make these requests by completing this Request Form or you may call us at 1-833-999-1048, during regular business hours in California. If no one picks up, we are probably busy with another user, so please leave a message with your name, query and contact number for us to return your call.
You can make a request for your information twice every 12 months. If you are making an erasure request, it will help us if you include details of the information you would like erased. We may need to ask you for additional information to fully identify you. If we can’t identify you, we may not be able to erase your information.
Please note that if you request that we remove your information, we may retain some of the information for specific reasons, such as to resolve disputes, troubleshoot problems, and as required by law. Furthermore, some information is never completely removed from our databases due to technical constraints and the fact that we regularly back up our systems. Therefore, not all of your personal information will ever be completely removed from our databases.
We will respond to you on these requests as quickly as receive your note but it may take us up to 45 days. If we need more time than that, we will let you know.
We have legal basis to collect, use and share your information. You also have choices about our use of your information as explained further below.
We will only collect and process your information when we have legal basis to do so. You also have choices about our use of your information as explained further below. Legal basis includes consent (where you have given consent), fulfilling our contractual obligations (where processing is necessary for us to provide you with the Service to fulfill contractual obligations (e.g. to provide you with the Services you have purchased)) and legitimate interest.
We retain information while you use our Services or as needed to provide you the Services. This includes data you or others provided to us and data generated or inferred from your use of our Services. Your account and data related to your use of the Services, excluding anonymized data, will be deleted as soon as possible 6 months after the expiry of your Agreement the Service agreement between us but in any event, no later than 6 months.
Meltwater takes security of all data, especially your personal information, seriously. We do our best to protect your information from any unauthorized access or loss with implemented security features and procedures. You should, however, be aware that the transmission of information via the Internet is never completely secure. You should also take necessary steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the e-mail. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any services you have requested or received from us.
If you have any questions about this CCPA Policy, you are welcome to contact us at email@example.com. You will also reach our Data Protection Officers at the same address.
We may change this CCPA Policy from time to time due to changed or updated legislation and/or business standards. All changes to this CCPA Policy are posted on this page and we encourage you to review our CCPA Policy regularly to stay informed.