Product Support Engineer

Sijainti

Manchester, NH, USA

Charlotte, NC, USA

Atlanta, GA, USA

Baltimore, MD, USA

Portland, ME, USA

Miami, FL, USA

Denver, CO, USA

Dallas, TX, USA

Chicago, IL, USA


Työskentely


Työnkuvaus

Do you want to work in a dynamic global organization, solving interesting, real time problems for customers? We are looking for ambitious professionals who would like to grow with our Application Support team. The role involves monitoring and diagnosing application and system problems, or issues that are disrupting the application service platform that business users depend on. Crucially, applications are in production, or live, and issues need immediate attention with early diagnosis and response.

Responsibilities:

  • Work within a dynamic, international team to support customers throughout the world

  • Manage, prioritize, and troubleshoot a pipeline of tickets, application requests, and project activities

  • Respond to system generated alerts and/or escalations relating to any failures on the service platform

  • Work with Engineering teams to determine root cause of problems and deliver effective solutions

  • Work on projects focused on continuous improvement of the application support model and associated processes

  • Document standards, processes, and procedures relating to best practices, issues, and resolutions

  • The hours for this position will be 10:00 AM EST - 7:00 PM EST.

  • There may be occasional domestic and/or international travel for team meetings

Compensation:

  • Competitive salary $65,000 - $75,000 USD annually

  • Health Coverage (Dental, Medical, Vision, for both you and dependents)

  • Flex Spending Accounts (Child Care, Commuter, Health)

  • Life Insurance

  • Retirement Savings and Employer Matching

  • Paid Parental Leave

  • Competitive PTO/Holiday Plan

  • Ongoing Training and Professional Development

Taidot ja vaatimukset

Required skills and experience:

  • At least 3 years’ experience in either an IT or application support role

  • Experience with JavaScript, HTML, and CSS

  • Strong investigation and diagnostic abilities

  • Effective English communication skills; both written and verbal

  • Ability to empathize with end users and interact with people at all levels throughout the organization

Preferred skills and experience:

  • Experience with MySQL/MSSQL or MongoDB/NoSQL

  • Experience developing in jQuery, JavaScript frameworks, PHP, Python, etc

  • Experience with developing or troubleshooting social media platforms

  • Design and/or web development

Lisätietoa Meltwaterista

Meltwater, a pioneer of media intelligence and now Outside Insight, gives businesses the information advantage they need to stay ahead. More than 30,000 companies have used Meltwater’s media intelligence to stay on top of billions of online conversations and extract relevant insights to strategically manage their brands. Meltwater is dedicated to personal, global service built on the local expertise of 55 offices across six continents. Meltwater is also committed to fostering the data science ecosystem through MEST, a pan-African entrepreneurial program and incubator, and Shack15, a global data science community. Learn more at meltwater.com.

All of our solutions are fully web-based, offered as a service, and based on a modern technology stack. This is your opportunity to be part of a small agile team within a big multinational organization!

We are more than 2000 people across the globe, so there is a lot going on. We believe in diversity and inclusion, and building teams with a wide variety of backgrounds and perspectives. This approach not only raises the quality of our products for our customers, but makes collaboration along the way much more fun.

Read our underthehood blog to see which problems our engineers are solving. Also have a look at what life is like at Meltwater and visit our company profiles on LinkedIn, Xing, Facebook, and Twitter.

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei

And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd

On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.