Custom Solutions for the Enterprise

We get it. Producing reports is a manual and time-consuming process. That’s why businesses rely on Meltwater’s Professional Services team of experienced analysts to streamline their reporting efforts. Our out-of-the-box reports only contain the insights that matter most to you and your stakeholders, whether that's aligning on strategic business drivers, uncovering trends, benchmarking against competitors, understanding strategic insights like new market entry, or measuring business impact.

Custom reporting

• Turn information into quantitative and qualitative insights that can be used to guide and shape decision making
• Presentation-ready, customized to your visual requirements and organization's branding guidelines

Curated briefings

• Our in-house team of analysts manually review and carefully handpick the most important editorial and social media conversations that warrant distribution to different sets of stakeholders in your organization.
• Briefings include publication, headline, date, content link, and options for an executive summary and/or customized article summaries highlighting key takeaways in a branded template that’s executive-ready

Already have a data visualization tool and looking for a media monitoring API? Specifically designed for enterprise-level analytics, Meltwater's streaming and export API can be connected to all popular business intelligence apps including Tableau, Microsoft BI and Domo.

• The Meltwater API leverages the world’s largest corpus of news and social data, accessing 1.3 trillion documents from 10 million sources in 17 NLP languages
• Have complete control over how, where and over what time period you receive media analytics
• If you are an ISV, building applications for commercial sale or use, our APIs deliver the data needed to power your software from a range of sources.
• Organizations leverage Meltwater's API for a vast number of use cases including mapping their customer journey and visualizing their Environmental & Sustainability (ESG) efforts.

Meltwater Display

Meltwater Display integrates content and data from Meltwater, Salesforce, Zendesk, and a variety of web analytics sources to provide a complete 360° view of your brand and business via elegant real-time dashboards. Meltwater Display acts as a command center, helping you create visualizations and bring clarity to metrics and KPIs that matter most to your business.

• Manage performance and align goals across multiple functions and roles
• Securely access and integrate internal proprietary data and external data sources
• Create unlimited screens that are customized by interest in just a few clicks. For example, use Meltwater Display to map your customer journey

Companies that sustain a comprehensive focus on the customer can generate economic gains ranging from 20 to 50 percent of the cost base (McKinsey). Enterprises that focus on digitizing and personalizing consumer experiences, by modernizing customer touchpoints and customer-facing strategies, benefit from increased brand relevance and positive customer sentiment. Ultimately, by shifting focus and paying attention to what customers want, they’ll improve client acquisition and retention, while simultaneously reducing spend and fostering a competitive advantage.

How Meltwater supports transformation

While there's no one-size-fits-all approach to digital transformation, we tend to support transformation initiatives centered around the following strategic priorities:

1. Optimizing customer experience
2. Automating reporting
3. Consolidating systems and reducing silos
4. Unifying data
5. Optimizing internal communications
6. Improving decision-making

Advanced algorithmic techniques such as artificial intelligence (AI), machine learning, and predictive analytics play a key role in transformation efforts since they're often deployed to solve complex business problems, and in some cases, enable entirely new business models/ new approaches to old problems.

Meltwater provides public sector customers with a holistic view of their coverage across the entire media landscape and public information environment. As a pioneer of media intelligence, over 30,000 organizations use Meltwater to gather relevant insights from billions of conversations and to manage their public affairs efforts. Meltwater offers the most comprehensive monitoring in the market across every media channel.

With Meltwater’s solutions, agencies have access to a targeted media contacts database and distribution platform that assists with outbound public affairs messaging. Meltwater also offers a social media suite with social media management, social research, audience insights, and influencer marketing analysis. These tools allow agencies to analyze and compare media coverage to help justify key decisions on programs.

We help government organizations with:

• Monitoring the entire information environment
• Distributing Press Releases to the most impactful journalists
• Advanced reporting; via AI and human analysis
• Social Media Listening & Management
• Monitoring reputation
• Detect Misinformation

Empower your entire organization with media, social media, and data-driven insights.

We understand that risks are an inherent part of operating, and institutions rely on calculated risks to generate revenue. That being said, some risks must be mitigated at all costs. In today’s level of unprecedented change, risk readiness is critical. Organisations must be prepared for the broad range of risks that threaten their ability to continue growing, protect their brand and serve clients and stakeholders.

Proactive risk management not only prevents crises, but helps companies maintain market share, avoid/ lower costs, and minimize disruption. Yet many organizations put themselves in weak positions by only looking inwards at internal company data to mitigate risk. Whilst valuable, this data fails to predict the arrival of external risks such as:

• The volatility of stakeholders ie. supply chain management
• Cyber-attacks/ data breaches
• Brand Reputation threats
• Policy & Legislation changes
• Geopolitical conflict

To plug this blind spot, leaders are turning to strategic media intelligence solutions that analyze external data and signal when potential risks are on the horizon.