Customer Success Account Specialist


823 Congress Avenue, Austin, TX, USA


Job Description

What to expect as a Customer Success Account Specialist:

As a Customer Success Account Specialist you will apply your analytical mind to support our Key Account Managers in multiple aspects of client health, retention, and growth.

Our Customer Success Account Specialist will collect and evaluate information available publicly using Meltwater’s proprietary software technology. Using this information, the Customer Success Account Specialist will collate key insights which inform our B2B clients’ decision-making across a range of industries including government, education, retail, banking and other. This individual should be clued up on current events, have a strong understanding of online, traditional and social media, be a team player, and be excited to learn about a variety of industries.

The Customer Success Account Specialist will also be assisting in the research, identification, and qualification of sales opportunities within the existing customer portfolio, as well as ensuring Premium customers are effectively adopting and using the services in their subscriptions.

As a Client Success Account Specialist, you will:

  • Support in the scoping of various client projects.

  • Translate customer’s requirements into various deliverables.

  • Assist with both quantitative and qualitative deliverables.

  • Track projects and deadlines to ensure timely delivery of client reports.

  • Conduct research on existing clients to identify adoption and growth opportunities

  • Prospect and qualify potential adoption and growth opportunities

  • Conduct training for new users of Key Accounts

Skills & Requirement

To be a successful Customer Success Account Specialist, you will have:

  • Attained Bachelor's Degree or relevant previous work experience

  • 1-3 years of experience in a sales, agency, or analytical role

  • Proficient in Microsoft, Google suite of document management software (PPT, Excel, Slides, Word, Docs, etc)

  • Excellent writing skills, with knowledge of both qualitative and quantitative reporting

  • Ability to think critically – look at numbers, trends, and data and draw conclusions based on the findings

  • Meticulous eye for detail, ensuring data quality & precision

  • Excellent communication and presentation skills, both written and verbal

  • A team player, customer-first attitude

  • A desire for personal growth and development

  • Keen interest in current affairs, mainstream media and social media

  • Comfort in working independently

What We Will Give You

  • Competitive compensation
  • Comprehensive time off & generous leave policies
  • Excellent medical, dental, and vision options
  • 401(k) matching, life insurance, commuter benefits, and parental leave plans
  • Collaborative, transparent and fun loving office culture
  • Accelerated professional development and growth programs

About Meltwater

Why Meltwater?

Meltwater has gone from humble beginnings in Oslo, Norway in 2001 to the global leader in media intelligence with 30,000 global clients today. We provide solutions to help modern PR, communication, and marketing professionals better understand their current media landscape, both in the news & social media.

For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you’re in, you’ll be surrounded by the best colleagues you’ve ever had.

Meltwater employees embody the work-hard, play-hard spirit through our 3 core values- Moro (fun), Enere (number one) and Respect (Respect). These founding principles stem from our Norweigan roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that focus on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.

At Meltwater, the average isn’t good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations. We only promote our sales leadership team from within the company, and our goal is to facilitate your long-term professional growth.

Our work is fun, challenging and rewarding, and we’re looking for driven individuals, passionate about learning business by doing it.

Equal Opportunity

Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

The “EEO is the Law” poster is available at:

And “EEO is the Law Supplement” poster is available at:

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