Committed to the Greater Good

Comprising nearly two million Catholics, 225 parishes, 800 clergy, and celebrating daily mass in 36 languages, the Archdiocese of Toronto is one of the largest and diverse faith communities. Last year marked the Archdiocese’s 175th anniversary as the spiritual and administrative head of the Catholic Church in Ontario.

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The Challenge

Information on Demand

Tending to the needs of millions requires open communication and centralized information. Community outreach, media relations, and ongoing dialog with the parishes are all priorities of the Archdiocese of Toronto, yet the Archdiocese’s size and diversity complicate the process of tracking and sharing news relevant to Church leaders and parishioners. Prior to Meltwater, the Archdiocese’s communications team had a news monitoring tool, but found it unreliable. When the tool failed to capture important coverage during the papal conclave in 2013, the team made the switch.

Marlena Loughheed, Corporate Communications, says, “Meltwater offers so many advantages, including the ability to monitor broadcast, search and pull retroactive coverage, and create high-quality reports.”

Our previous vendor experienced turnover, so we didn’t always know who to contact and new reps were not familiar with our needs. Meltwater’s customer service is consistently excellent. Not only do they provide consultative insight into our coverage, but they proactively call us to ensure we’re meeting our communications goals.

Marlena Loughheed
Marlena Loughheed Corporate Communications, Archdiocese of Toronto

The Solution

Rock-Solid Performance and Resources

The Archdiocese relies heavily on Meltwater for daily media monitoring. The communications team tracks mentions of their organization, leadership and stakeholders, keeping them in the know in real-time.

They also use Meltwater to create and send a weekly newsletter to parishes, which includes articles featuring good deeds done by others that priests often include in weekly sermons. Beyond sharing top articles, the newsletter is fully customizable which allows the team to include local church announcement and events, helping generate support for Church activities. Post-event, Church leaders receive a ROI report generated directly from the platform, which details the media impact of an event, earned media from outreach efforts, and justifies media spend.

Meltwater’s versatility also provides welcome surprises. Marlena Loughheed explains, “Our email went down just when we needed to distribute an important media statement. So we logged in, generated a list of every media contact, and sent the statement through Meltwater.”

My advice to other customers would be to take advantage of the full power of Meltwater. Initially we needed a better tool for monitoring coverage and newsletters weren't on our radar. But as soon as we started using the tool, it became an invaluable resource for keeping 225 parishes updated on the Church’s impact daily.

The Results

Meltwater Enables the Archdiocese of Toronto to

Key

Stay on top of news stories impacting leadership and 225 parishes

Key

Generate support for Church activities via a weekly newsletter

Key

Create reliable, data-rich reports directly from the dashboard

Meltwater Helps the Archdiocese of Toronto

  • 1

    Find and disseminate articles with parishes and priests

    “The newsletters we create in Meltwater allow us to quickly find and disseminate articles about people living out their faith directly with all 225 parishes and priests. The ability to streamline communication with the entire archdiocese has kept parishes in the know, while priests use these articles to prepare for their weekly sermons.” – Marlena Loughheed, Corporate Communications

  • 2

    Track and report on big events in the life of the Archdiocese

    “In stark contrast to our previous tool, Meltwater pulls coverage from all media and provides ROI and reach metrics for our local events. When St. Michael's Cathedral reopened last year, the Meltwater team created a report for us which included metrics and commentary allowing us to understand and articulate the media impact of the re-opening.” – Marlena Loughheed, Corporate Communications

  • 3

    Receive proactive consultation from experienced customer success reps

    “This will be our third year renewing with Meltwater. We've had a consistent rep throughout, which makes a huge difference. I know I can just send a note to my rep asking him to make an adjustment and he’ll email me back within 15 minutes saying we’re good to go.” – Marlena Loughheed, Corporate Communications

Product Shot

Media Intelligence Drives Success

Meltwater provides your PR team with media intelligence services that help you accurately analyze media coverage, and share key articles with leadership through customized newsletters.

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