Meltwater has been an extremely engaged partner. When I use their live chat, I receive an immediate response along with a solution to every problem at the time I need it. Their service is 300% useful.
Transitioning to Meltwater was turnkey. Our previous tool was difficult to use, too much time was spent trying to figure out how to find an article we needed, or teaching ourselves to do something within the platform.
Meltwater reporting definitely helped us justify the worth of our department and the work our PR team members do for our sponsors.
I demoed seven products and Meltwater had by far the cleanest dashboard. It just made sense. Other products didn’t offer the ad value, which was the number one thing we wanted.