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Privacy and Cookie Policy

At Meltwater, we know that you care about how your personal information is used and shared, and that is why we are committed to respecting your privacy and helping protect the security of your information. The purpose of this cookie and privacy statement (“Statement”) is to help you better understand how and why we gather, store and process information collected from you. This Statement also explains what cookies are, how and why they are used as well as your options regarding the use of cookies and the information collected.

Visiting or using this website with your browser settings adjusted to accept cookies tells us that you want to use our products and services and that you consent to our use of cookies and other technologies as described in this notice. Please read the following carefully to understand our personal information practices.

Should you have any questions regarding our privacy policy, please contact us.

What does this statement apply to ?

This Statement covers the collection and use of personal information by Meltwater when a visitor browses www.meltwater.com (“Site”). This includes all related pages, any subscription-based features or services offered by Meltwater via the Site as well as the use of any of the Site’s related features and services. It does not apply to other online or offline Meltwater sites, products, services, nor does it apply to any third-party site that may be linked in our site.

What are Cookies ?

Cookies are text files containing small amounts of information that are downloaded to your device when you visit a website. Cookies are sent back to the website at each subsequent visit or to any another website that recognizes them. Cookies are useful because they allow a website to recognize a user’s device.

Cookies perform lots of different jobs such as: allow you to navigate between pages efficiently, remember your preferences and generally improve your experience. Due to their core role of enhancing or enabling usability or site processes, disabling cookies may prevent you from using certain parts of this Site. The categories of cookies used on this Site are listed below.

Why we collect information

Our primary goal in collecting personal information is to deliver a smooth, efficient and personalized experience when on our website. This allows us to provide you with the information, services and features that are most likely to meet your needs.

We automatically track certain information about you, based upon your behavior on our Site. We use this information to conduct internal research on our user demographics, interests and behaviors, and to offer more personalized content.

The information we collect from you and about you is used as follows:

  • To ensure that content from our Site is presented as optimally as possible for you, your computer and your web browser
  • To measure and improve the website’s performance and usability, its contents, services and features as well as to personalize your overall experience
  • To send you information based on your relationship or transactions with us, notify you about changes to our products or services, provide customer support and respond to your inquiries.

Cookies used on this website

Type Name Purpose
Session cookies ASP.NET_SessionId We use a session cookie to recognize you from page to page within the website, to remember you when you are logged-in or to enable services and features, such as accessing secure areas of the website.
This cookie lasts for the duration of your visit. It is destroyed when you close the browser or navigate away from the Meltwater website.
By using our Site, you agree that we can place these types of cookies on your device.
When these cookies are disabled, various functions of the site will be broken or unavailable.
For more information on session cookies and what they are used for, click here.
Performance Cookies Google Analytics __utma
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__utmz Performance cookies collect information about how visitors use a website, i.e., the pages you go to most often, and any error messages you receive.
These cookies do not collect information that identifies you. The information these cookies collect is aggregated, therefore anonymous, and is only used to understand how the site is being used and identify problem areas to improve user experience.
You can find out more about Google’s privacy policy concerning its analytics service at Google privacy policy. Google also offers a tool that allows you to opt-out of being tracked by Google Analytics across all websites and can be found here.
Functionality Cookies Persistent Cookies We use persistent cookies to enable our Site to recognize you on subsequent visits, thus speeding up or enhancing your experience, as well as remember your settings and preferences, such as your user name, language, region and other customization options. They may also be used to provide services such as watching a video or commenting on a blog. Such cookies do not track your browsing activity on other websites.
By using our Site, you agree that we can place these types of cookies on your device.
When these cookies are disabled, various functions of the Site will be broken or unavailable.
Targeting Cookies Marketo Cookies
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This Site uses an automation system provided by Marketo Inc., which uses cookies to recognize you as a unique user when you return to the site, and to track various data related to your website usage in order to provide custom content or services related to your specific interests.
The cookies placed by the Marketo server are readable only by Marketo. For more information on Marketo cookies and what they are used for, click here.

 Other cookie or data collection that may be used on this Site

Flash cookies/Local shared objects. Adobe Flash Player is used to deliver a rich media experience. Where we use Macromedia Flash on our Site, a small Flash Cookie may be used. The purpose of using these cookies is to store your flash player preferences and enhance your browsing experience. Flash Cookies are stored on your computer like standard cookies, except that they are stored in a different location. For this reason, it is not always possible to block or manage Flash Cookies directly from your browser.

To manage or delete Flash Cookies, please visit Adobe’s website for full information. Please note that some of the interactive tools will cease to work properly when Flash Cookies are disabled.

Social buttons. On many of the pages of our Site you will see “social buttons”. These enable users to share or bookmark web pages or access Meltwater content on these social media. These buttons include: Twitter, Google+, Facebook “Like”, LinkedIn “Share”, ShareThis and YouTube. You may also find other regional or language-specific social media buttons. By clicking on any of these buttons, the sites will register your action and may use that information.

To implement these buttons and connect them to the relevant social networks and external sites, scripts from domains outside of Meltwater must be used. You should be aware that when you are logged-in to the services of these sites (e.g., Google and Facebook), they are likely to be collecting information about your browsing habits, including when on the Meltwater Site, even if you do not click on a social button. Read the respective policies of each of these sites to see how they use your information and how to opt-out or delete such information.

The information we collect about you

We may collect, process and use the following information about you:

  • Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, search activities as well as the page, content, software or resources that you access.
  • Your IP address, web addresses of the sites you arrive from and go to next and information about your connection, including your device’s browser, operating system, platform type and Internet connection speed. We use this information for operational and performance measurement purposes and to regionalize certain contents of the Site.
  • Details of transactions and orders, your history of correspondence with us, quote requests or inquiries or when you contact customer service or technical support.

Information generated and collected automatically

We use web analytics tools to automatically store Site usage information, such as the origin, numbers and frequency of visitors to our Site and how they use its contents and components. This data is only used in the analytics tool aggregate and helps us figure out how to provide an optimal experience to as many users as possible.

When a user provides us with information that identifies him, such as when you fill a form on the site, we may store it in our marketing databases to personalize your relationship with Meltwater. We do this to recognize you and to gather data when you visit our Site; we may also do this with cookies (learn more in the section on cookies).

Some options are available to help you anonymously visit websites, including the possibility to set your web browser to block all cookies or to initiate an anonymous browsing session.

How we use your information

Information about our customers is an integral part of our business. We neither loan nor sell your personal information to anyone. We may provide information about you to carefully screened entities that work on our behalf, such as our sales channel partners, distributors or service partners. Only trusted companies who require the use of said information for business purposes are given access to it. We or they may occasionally contact you by e-mail, mail or telephone to provide you with information about goods and services that may be of interest to you. If you are dissatisfied or have questions about the use of your information by one of our partners, contact us.

We may be forced to disclose or share your personal information in the following situations:

  • To comply with legal or regulatory obligations and/or proceedings
  • To enforce or apply our Terms of Use or other terms and conditions pertaining to the supply of products, services and/or information and other agreements
  • To protect the rights, property or safety of our employees, customers or others
  • When selling one or more of our businesses or to anyone to whom we may transfer our rights under any customer agreement we have with you

You should be aware that the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of the data transmitted to our Site—transmission is at your own risk. Once we have received your information, we will use strict security procedures and features to try to prevent unauthorized access.

How can your web browser control cookies

All major browsers provide security controls for cookies. In general, they allow users to block all cookies, or block specific or third-party cookies. You may also activate the settings on your browser that allow you to refuse cookies. Unless you set your browser to refuse cookies, our system will issue cookies when you log-on to our site.

The “help” portion of the toolbar in most browsers will provide information on how to prevent your browser from accepting new cookies, how to tell the browser to inform you when you receive a new cookie or how to disable cookies altogether.

We strongly recommend that you accept cookies, because cookies enable you to take advantage of some of our Site’s features.

What can you do to control cookies collected on this Site

If you disagree with the use of cookies, you have the following options:

  • You can delete cookies after having visited the Site
  • You can browse the Site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” in Internet Explorer, “Private Browsing” in Firefox and Safari)
  • You can set your browser’s security controls so that all or certain cookies are blocked
  • You can request that we delete any personal information that we collected—to do so, write us

Reviewing and changing your personally identifiable information

Please contact Meltwater if you would like your personal information removed from our database. Please note that we will retain some of the information you may have requested us to remove for specific reasons, such as to resolve disputes and troubleshoot problems.

Furthermore, some information is never completely removed from our databases because of technical constraints and the fact that we regularly back up our systems. Therefore, not all of your personally identifiable information will ever be completely removed from our databases.

Conditions of use

If you decide to visit the Meltwater Site, your visit and any possible dispute over privacy is subject to this Cookie Policy. Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check their policies before you submit any personal data.

Any subsequent changes to our privacy policy will be posted on this page.

How to contact us for more information

We welcome all comments regarding this Statement. If you have questions related to our Cookie and Privacy Policy, or believe that we have not adhered to it, please contact us by sending an e-mail to privacy@meltwater.com