The information collected
When you visit this site, your IP address is recorded. We use your IP address to help diagnose problems with our server and to create statistical reports about usage. Your IP address is used to help identify and to gather broader information about site usage that will not be tied to your identity.
We ask for personal information when you purchase our services, whether through our site or by letter or telephone. The types of personal information that we may collect are: name, company name, title, mailing address, e-mail address, phone number, fax number and any other information that we may need to process your order or provide the requested services to you.
What we do with that information
Meltwater Group maintains a strict “no-spam” policy. We use your personal information to provide requested information and services to you and to help ensure that the information we provide to you is relevant to your specific needs. We will not sell, trade, rent or lease your personal information to others. However, if we sell or otherwise transfer all or a substantial part of our business to which this site relates, your personal information may be considered to be an asset of our business and may be sold or otherwise transferred to a third party as part of the sale or transfer of such business. The acquirer’s own privacy policies will govern the use of your personal information from that point forward.
When you purchase a service, your information will be stored on our system to complete the buying process. It may be shared with an outside party in order to verify your credit card information. We may also share your information with other companies who provide services to us, but we will require those companies to treat your personal information in accordance with this policy. We also record information about your questions to us and your purchases so that we and you can keep track of what you’ve asked about or ordered. Additionally, we may need to contact you about your questions and/or your orders.
We use email addresses to send you the alerts you have requested, to answer the email we receive and to communicate with you about publications and other services which you have told us you would be interested in hearing about.
We retain personal information as part of our normal retention of business records. Furthermore, we will retain personal data for any minimum period required by applicable law.
Meltwater Group is committed to protecting the security of your personal information. We use a variety of industry-standard security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure.
Although we make reasonable efforts to preserve user privacy, we may in certain circumstances need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website. We may also disclose personal information to (a) enforce our contractual rights relating to the services we provide to you, (b) detect, prevent, or otherwise take action with respect to fraud, security or technical issues, or (c) protect against potential harm to the rights, property or safety of us, our employees or our customers.
Updating your personal information
If your personal information, such as your address or telephone number, changes, or if you believe any information that we have about you is incorrect, please update your personal information by logging in to your account on our site. Alternatively, you may write, fax or call us at the address and numbers provided below.
How to contact us
50 Fremont Street
Phone: +1 415 829 5900
Fax: +1 415 829 5936
Last updated: March 2009